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Nice Incontact Jobs in Michigan (NOW HIRING)

CEDENT

Cloud Contact Center Engineer

Lansing, MI

$56.50 - $75.50/hr

Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred] * NICE CXOne Studio experience [3+ ...

Cedent

Cloud Contact Center Engineer (Lansing, MI)

Lansing, MI · On-site

$56.50 - $75.50/hr

Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred] * NICE CXOne Studio experience [3+ ...

CEDENT

Cloud Contact Center Engineer (Lansing, MI)

Lansing, MI · Remote

$56.50 - $75.50/hr

Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred] NICE CXOne Studio experience [3+ ...

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How much do nice incontact jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for nice incontact in Michigan is $32.62, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $54.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Nice Incontact position, and why are they important?

To thrive as a NICE inContact Specialist, you need experience in customer service operations, a solid understanding of cloud-based contact center solutions, and often a background in IT or technical support. Proficiency with the NICE inContact CXone platform, omnichannel routing, and certifications like NICE Certified Support Specialist are commonly required. Effective problem-solving, communication skills, and the ability to handle high-pressure situations are important soft skills. These skills and qualifications are essential for ensuring seamless customer interactions, optimizing contact center workflows, and supporting team efficiency.

What does a typical day look like for someone working with NICE inContact solutions?

A typical day involves configuring and supporting the NICE inContact CXone platform, troubleshooting user issues, and collaborating closely with call center agents and supervisors to ensure optimal system performance. You may participate in onboarding and training sessions for new features, monitor real-time dashboards, and respond to support tickets. The role often requires balancing regular maintenance tasks with dynamic problem resolution, so adaptability and communication are key. Working within a larger IT or customer experience team, you play a crucial part in delivering smooth and effective customer engagement.

What is a NICE inContact job?

A NICE inContact job typically involves working with cloud-based contact center software to help businesses manage customer interactions efficiently. Roles may include technical support, implementation, customer service, or development, depending on the position. Employees in these roles assist companies in optimizing their customer experience using NICE inContact's tools for call routing, analytics, and automation.

What are the most commonly searched types of Nice Incontact jobs in Michigan? The most popular types of Nice Incontact jobs in Michigan are:
What are popular job titles related to Nice Incontact jobs in Michigan? For Nice Incontact jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Nice Incontact jobs in Michigan look for? The top searched job categories for Nice Incontact jobs in Michigan are:
Nice Incontact jobs near you
Nice InContact CXone resource

Nice InContact CXone resource

Software People, Inc.

Lansing, MI • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

In person interview needed. Onsite from day 1

Location: Lansing, MI

Duration: 12- 12+ months (High Possibility of Further Extensions)

Responsibilities

  • Confident in a client facing role and possess the ability to manage multiple stakeholders.
  • Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
  • Build Call flow designs, Chat and integration to backend systems using application program interfaces (API).
  • Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.
  • Skills based routing design and implementation for voice, chat, email, and SMS contact center technology
  • Works with the Architecture team to design, develop, and deploy APIs, consume APIs.
  • Understand business requirements with the ability to translate to technical requirements
  • Prepare design documents based on business requirements for the application development
  • Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
  • Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
  • Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies' tickets.
  • Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement.

Skills Needed

  • Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, Omnichannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]
  • NICE CXOne Studio experience [3+ years of experience preferred]
  • Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience preferred]
  • Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience preferred]
  • Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]
  • Experience in Contact Center Dashboard Creation
  • Experience with Salesforce
  • Base knowledge of intersystem networking, and data traffic flow between components.
  • Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.

Apply