Mail Operations Manager Jobs in Michigan (NOW HIRING)

SUMMARY

Manage the legal department support staff and operations of the department, including workflow processes, and all associated technology, and management of departmental vendor relationships. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Plans, directs, manages and evaluates the day-to-day operations and production of OGC 
2. Facilitate departmental software needs, system changes and training, including matter management software, panel counsel billing system, among others
3. Oversee handling of all incoming mail for litigated matters
4. Responsible for oversight of all electronic and other court filings and service of documents as needed in various jurisdictional filings.
5. Oversee handling of all incoming mail for litigated claims across multiple brands.
6. Reporting and report preparation
7. Manage, draft and maintain claim litigation workflows and processes, including various electronic filing interfaces
8. Employ excellent verbal and written communication to develop and maintain strong working 
9. relationships with internal (other units within enterprise) and external customers (law firms, 
10. agencies)
11. Develop and implement procedures and measurements to ensure customer service levels are met.

          Support staff.

EDUCATION AND EXPERIENCE 

Relevant combination of education and experience may be considered in lieu of degree.

1. 5 years of experience
2. 1 year of leadership experience
3. Bachelors degree
4. PMP Certification preferred, not required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER SKILLS AND ABILITIES 

1. Excellent oral and written communication skills.
2. Excellent presentation and facilitation skills.
3. Demonstrated leadership and project management abilities.
4. Ability to make competent, independent decisions.
5. Ability and proficiency in the use of computers and Company standard software specific to position.
6. Knowledge of team building and employee motivation theories with the ability to manage employee teams.
7. Ability to interact with others to build consensus and get decisions implemented.
   Knowledge of other functional areas; understand impact on Litigation functions
8. Ability to effectively present budgetary and/or cost information and respond to questions as appropriate.
9. Ability to establish workflow, manages multiple projects and meet necessary deadlines.
10. Ability to perform other assignments at locations outside the office.
11. Familiar with laws, regulations, and compliance requirements related to insurance, as necessary 

SUPERVISORY RESPONSIBILITIES

Directly supervises a varied number of employees in the designated department(s). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

ADDITIONAL INFORMATION 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description does not constitute a contract for employment.

PAY RANGE:

Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market, and other potential factors. It is not the standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $94,500 and $158,350.

We are an Equal Opportunity Employer. We will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.

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