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Loyalty Program Manager Jobs in Florida (NOW HIRING)

Fictiv

Strategic Program Manager

Orlando, FL

... loyalty. * Collaborate cross-functionally with pre- & post-sale teams to ensure on-time delivery ... Strong program management, risk management, and time management skills, with the ability to ...

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Loyalty Program Manager information

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$28.8K

$80.3K

$117.3K

How much do loyalty program manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for loyalty program manager in Florida is $80,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,400.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Loyalty Program Manager, and why are they important?

To thrive as a Loyalty Program Manager, you need expertise in marketing strategy, data analysis, and customer relationship management, typically supported by a degree in marketing or business. Familiarity with CRM platforms, loyalty program software, and analytics tools like Salesforce, Tableau, or Excel is essential. Strong interpersonal skills, creativity, and the ability to interpret consumer insights help you design engaging programs and foster customer loyalty. These skills are crucial for building effective loyalty initiatives that drive customer retention and business growth.

What does a Loyalty Program Manager do?

A Loyalty Program Manager is responsible for designing, implementing, and managing customer loyalty programs that encourage repeat business and foster customer engagement. They analyze customer data, develop strategies to improve customer retention, and coordinate with marketing, sales, and IT teams to ensure the program's success. Additionally, they monitor program performance, handle customer feedback, and make adjustments to maximize effectiveness and customer satisfaction.

How does a Loyalty Program Manager typically collaborate with marketing and customer service teams?

A Loyalty Program Manager works closely with marketing teams to design and execute campaigns that drive customer engagement and retention. They also coordinate with customer service teams to ensure smooth program enrollment, address member inquiries, and resolve any issues quickly. This cross-functional collaboration ensures that the loyalty program aligns with broader business objectives and delivers a seamless experience for members. Effective communication and project management skills are key to managing these partnerships and achieving program goals.

What is the difference between Loyalty Program Manager vs Customer Relationship Manager?

AspectLoyalty Program ManagerCustomer Relationship Manager
Primary FocusDesigning and managing loyalty programs to retain customersBuilding and maintaining overall customer relationships and satisfaction
Skills & CertificationsMarketing, data analysis, CRM tools, loyalty program platformsCustomer service, communication, CRM software, sales skills
Work EnvironmentMarketing teams, loyalty platforms, retail or hospitality sectorsSales departments, customer service centers, various industries

While both roles focus on customer engagement, the Loyalty Program Manager specializes in creating and managing loyalty initiatives to boost retention, whereas the Customer Relationship Manager oversees overall customer satisfaction and relationship building. The roles often overlap but serve distinct strategic purposes within organizations.

What are the most commonly searched types of Loyalty Program jobs in Florida? The most popular types of Loyalty Program jobs in Florida are:
What are popular job titles related to Loyalty Program Manager jobs in Florida? For Loyalty Program Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Loyalty Program Manager jobs in Florida look for? The top searched job categories for Loyalty Program Manager jobs in Florida are:
What cities in Florida are hiring for Loyalty Program Manager jobs? Cities in Florida with the most Loyalty Program Manager job openings:
Loyalty Program Manager jobs near you
Strategic Program Manager

Strategic Program Manager

Fictiv

Orlando, FL

Full-time

Medical, Dental, Vision, Retirement

Posted 9 days ago

Job description

About MISUMI Americas

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.

Strategic Program Manager (SPM) – Join Our World-Class Team at MISUMI Americas!

As a Strategic Program Manager (SPM) at MISUMI Americas, you'll partner with leading enterprises and innovative startups to accelerate product launches without sacrificing quality. Acting as a trusted advisor, you'll bring deep expertise in engineering, operations, quality, and logistics to guide customers through every stage — from New Product Development (NPD) and New Product Introduction (NPI) through mass production.

You'll work cross-functionally with Sales, Solutions Engineering, and Fulfillment teams to scope, plan, and execute complex programs, ensuring products launch on time, within budget, and at the highest quality standards. Your ability to align internal teams with customer goals will be central to delivering consistent, measurable value across the full product lifecycle.

Beyond program execution, you'll play an active role in continuous improvement — identifying opportunities to refine internal processes and drive operational enhancements that make MISUMI Americas an even stronger partner for its customers.

What You'll Be Doing:

  • Act as the primary customer advocate, building strong relationships to deliver high-quality customer experiences that drive long-term loyalty.
  • Collaborate cross-functionally with pre- & post-sale teams to ensure on-time delivery while proactively managing risks and changes throughout the program lifecycle.
  • Leverage your technical expertise in engineering and manufacturing alongside strong program management skills to identify risks early, develop risk mitigation plans, and manage changes to keep projects on track.
  • Serve as the Subject Matter Expert (SME) for the program, providing valuable insights and guidance to both internal teams and customers to ensure alignment and clarity.
  • Monitor and report program milestones making necessary adjustments to timelines and deliverables, to meet customer expectations and maintain high-quality standards.
  • Identify opportunities for process improvements and collaborate with cross-functional teams to enhance operational efficiency and customer satisfaction.
  • Facilitate regular status meetings with customers and internal teams to clearly communicate requirements, timelines, and quality standards, ensuring alignment and proactively resolving any blockers.
  • All employees are expected to maintain and contribute to the QMS.

Desired Traits:

  • Bachelor's degree in Mechanical, Manufacturing, or Industrial Engineering.
  • 5+ years of experience managing projects/ programs in fast-paced engineering or manufacturing environments.
  • Hands-on experience with New Product Development (NPD), New Product Introduction (NPI), and high-volume manufacturing facilities.
  • Expertise in one or more manufacturing processes, such as CNC Machining, 3D Printing, Injection Molding, Sheet Metal Fabrication, Die Casting, or Assembly.
  • Customer-Facing Experience to lead complex, consultative technical sales engagements, leveraging operational expertise to drive success.
  • Strong program management, risk management, and time management skills, with the ability to prioritize and meet deadlines within a structured framework.
  • Proficiency in standard program management tools and software used for tracking, communication, and reporting across distributed teams.
  • Self-starter, with strong business acumen and a customer-first mindset, capable of solving problems and building deep, meaningful relationships with customers and internal stakeholders.
  • Demonstrates a focus on process optimization, service enhancement, and driving customer success.
  • Passionate about learning, building solutions, and tackling challenges.
  • Outstanding verbal and written communication skills, with experience working across multi-cultural, cross-functional teams.

At MISUMI Americas you will be part of an innovative team that is redefining the future of manufacturing. If you're excited by challenges, passionate about delivering customer success, and eager to continuously learn and grow, we want to hear from you!

Perks and Benefits
  • Competitive medical, dental, and vision insurance
  • 401K plan
  • Monthly Virtual Work stipend for things like food, internet, travel, pet care, health and wellness
  • Annual Education stipend
  • Parental leave programs
  • Paid volunteer days
  • Onboarding setup, including: standing desk, laptop, monitor, and chair, and a stipend for additional items such as headphones, blue light glasses, or any other ergonomic supplies you may want or need
  • And much, much more!

MISUMI Americas is continuing to expand our remote US workforce. Applicants from the following states are eligible to apply:

Arizona (AZ), California (CA), Colorado (CO), District of Columbia, (DC), Delaware (DE), Florida (FL), Georgia (GA), Hawaii (HI), Iowa (IA), Illinois (IL), Indiana (IN), Kansas (KS), Massachusetts (MA), Maryland (MD), Michigan (MI), Minnesota (MN), Missouri (MO), North Carolina (NC), Nevada (NV), New Hampshire (NH), New Jersey (NJ), New York (NY), Ohio (OH), Oregon (OR), South Carolina (SC), Texas (TX), Tennessee (TN), Utah (UT), Virginia (VA), Washington (WA), West Virginia (WV), Wisconsin (WI), Wyoming (WY)

Salary Range: $105,000 to $150,000 per year, depending upon experience

Interested in learning more? We look forward to hearing from you soon.

We're actively seeking teammates who:

  • Bring diverse perspectives and experience to our culture and company.
  • Excel at being part of a strong, empathetic team.
  • Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
  • Have an 'always learning' mindset that celebrates learning, not just wins.
  • Help us continue to build a world-class organization that values the contributions of all of our teammates

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.