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Loyalty Program Manager Jobs in Lakewood Ranch, FL

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Loyalty Program Manager information

See Lakewood Ranch, FL salary details

$36.8K

$102.8K

$150.3K

How much do loyalty program manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for loyalty program manager in Lakewood Ranch, FL is $102,849.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,100.00 and $126,800.00 per year, depending on experience, location, and employer.

What does a loyalty program manager do?

A Loyalty Program Manager is responsible for designing, implementing, and managing customer loyalty programs that encourage repeat business and foster customer engagement. They analyze customer data, develop strategies to improve customer retention, and coordinate with marketing, sales, and IT teams to ensure the program's success. Additionally, they monitor program performance, handle customer feedback, and make adjustments to maximize effectiveness and customer satisfaction.

What are the key skills and qualifications needed to thrive as a loyalty program manager, and why are they important?

To thrive as a Loyalty Program Manager, you need expertise in marketing strategy, data analysis, and customer relationship management, typically supported by a degree in marketing or business. Familiarity with CRM platforms, loyalty program software, and analytics tools like Salesforce, Tableau, or Excel is essential. Strong interpersonal skills, creativity, and the ability to interpret consumer insights help you design engaging programs and foster customer loyalty. These skills are crucial for building effective loyalty initiatives that drive customer retention and business growth.

How does a loyalty program manager typically collaborate with marketing and customer service teams?

A Loyalty Program Manager works closely with marketing teams to design and execute campaigns that drive customer engagement and retention. They also coordinate with customer service teams to ensure smooth program enrollment, address member inquiries, and resolve any issues quickly. This cross-functional collaboration ensures that the loyalty program aligns with broader business objectives and delivers a seamless experience for members. Effective communication and project management skills are key to managing these partnerships and achieving program goals.

What is the difference between Loyalty Program Manager vs Customer Relationship Manager?

AspectLoyalty Program ManagerCustomer Relationship Manager
Primary FocusDesigning and managing loyalty programs to retain customersBuilding and maintaining overall customer relationships and satisfaction
Skills & CertificationsMarketing, data analysis, CRM tools, loyalty program platformsCustomer service, communication, CRM software, sales skills
Work EnvironmentMarketing teams, loyalty platforms, retail or hospitality sectorsSales departments, customer service centers, various industries

While both roles focus on customer engagement, the Loyalty Program Manager specializes in creating and managing loyalty initiatives to boost retention, whereas the Customer Relationship Manager oversees overall customer satisfaction and relationship building. The roles often overlap but serve distinct strategic purposes within organizations.

Which brands have the best loyalty programs?

Loyalty Program Managers evaluate brands with strong loyalty programs such as Starbucks, Amazon Prime, and Sephora, which offer extensive rewards, personalized experiences, and easy-to-use digital platforms. These programs often feature tiered rewards, mobile app integration, and data analytics to enhance customer retention. Skills in data analysis, customer engagement, and program design are essential for success in managing such programs.

What job categories do people searching Loyalty Program Manager jobs in Lakewood Ranch, FL look for?

The top searched job categories for Loyalty Program Manager jobs in Lakewood Ranch, FL are:

What cities near Lakewood Ranch, FL are hiring for Loyalty Program Manager jobs?

Cities near Lakewood Ranch, FL with the most Loyalty Program Manager job openings:

Loyalty Program Manager jobs near you
Infographic showing various Loyalty Program Manager job openings in Lakewood Ranch, FL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $102,849 per year, or $49.4 per hour.

Technical Program Manager

Kobie Marketing

Saint Petersburg, FL • On-site

$122K - $157K/yr

Full-time

Posted 12 days ago

Job description

Join a National Top Workplace 
 
Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We're always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world's most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers. 
 
Join Us from Anywhere 
While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with: 
 
         Flexible Time Off to recharge when needed 
         Nine Company-Wide Holidays 
         A diverse suite of benefits prioritizing your growth, development, and personal well-being 
 
Discover more about our perks and benefits here. 
 
Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role. 
 
Travel Requirements:
As a remote-first organization headquartered in St. Petersburg, Florida, Kobie values meaningful in-person connection and collaboration that strengthens our teams, supports our clients, and enhances our culture. While travel requirements vary by role, periodic travel may be required to support business objectives, team collaboration, customer engagements, training, and company events. Candidates should be able and willing to travel as needed to fulfill the responsibilities of the role. 
 

About the team and what we'll build together

Kobie is seeking a dynamic and highly organized Technical Program Manager (TPM) to drive the successful execution of our product portfolio and optimize delivery across engineering teams. This role plays a critical part in ensuring product and engineering teams operate efficiently, meet delivery goals, and align work with broader business objectives. The TPM is not a developer, but a process leader focused on improving operations, managing workflows, and enabling delivery through visibility, structure, and collaboration.

How you will make an impact

Portfolio Oversight & Visibility

  • Oversee the entire product lifecycle, from intake and discovery through delivery, ensuring alignment with strategic goals and client commitments.
  • Maintain comprehensive awareness of all product and feature queues
  • Own dashboards that track queue volume, SLA adherence, backlog health, and delivery timelines.
  • Ensure the smooth and efficient flow of requests and tasks across queues to minimize wait times and improve service delivery.
  • Leverage data to identify areas in need of improvement and provide recommendations to leadership.

Governance, Reporting & Risk Management

  • Lead quarterly planning sessions and facilitate quarterly commitment alignment across teams.
  • Use Jira to review and track Product Owner (PO) updates for features within Program Increments (PIs).
  • Ensure Product Owners document changes to scope, budget, and timeline, along with associated risks, prior to execution, and report them to leadership.
  • Call out, track, report, and follow through on risks and issues until resolution.
  • Automate status and progress reporting using integrated tools
  • Deliver clear and consistent communications to stakeholders at all levels, including executive summaries of status, risks, dependencies, and timelines.

Cross-Functional Collaboration

  • Serve as the primary point of contact for anyone within Kobie regarding:
    • Product backlog and feature status
    • Active development work
    • Implementation related product features
    • Client-committed initiatives
  • Collaborate closely with Product Owners and stakeholders to ensure clear definition of Feature scope, and deliverable schedule.
  • Partner with managers across the organization to coordinate seamless handoffs of work between teams.
  • Support the prioritization of initiatives within product portfolio and software engineering, based on strategic objectives, resource constraints, and ROI.

Process Excellence

  • Help evolve best practices, templates, and frameworks and dashboards to improve delivery, consistency, and transparency.
  • Optimize workflows and enable teams to operate with clarity and agility.
  • Drive business transition management, ensuring features delivered are understood and fulfill their intended value.
  • Use metrics and trends to guide continuous improvement and operational maturity.

 

What you need to be successful

  • 5+ years of program or project management experience, with at least 2 years focused on product or technology initiatives.
  • Strong understanding of modern product and software development methodologies (Agile, Scrum, Lean, etc.).
  • Demonstrated ability to manage multiple complex initiatives in a fast-paced, cross-functional environment.
  • Strong analytical mindset with experience using data to drive operational improvement.
  • Technical proficiency with Atlassian suite (Jira, Jira Service Management, Jira Product Discovery) to design and manage workflows that align business processes with platform capabilities.Excellent written and verbal communication skills.
  • Comfort working with both technical and business stakeholders.
  • Proven ability to influence, collaborate, and lead across multiple levels of an organization.
Who we are  As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty. 
 
A place for all We celebrate and embrace diversity at Kobie! 
Employment at Kobie is based solely on an individual's merit and qualifications, which are directly related to professional competence. We do not discriminate against any teammate or applicant because of race,color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law. 
 
We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values. 
 
Ready to join us? If you're ready to make an impact and grow in a supportive, innovative environment, we'd love to hear from you. Apply today and join the best and brightest in loyalty! 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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