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Logistics Account Manager Jobs in Michigan (NOW HIRING)

Convergix Automation

Account Manager

Detroit, MI · On-site +1

Account Manager US We are seeking talented and energetic individuals to join our growing team ... Logistics, Medical, Military, Recreational Vehicle, Transportation, and Oil & Gas. You will act as ...

Automated Logistics

Logistics Engineer

Grand Rapids, MI · On-site

$75K - $95K/yr

Collaborating with Operations, Procurement, and Account Management to deliver client value What We're Looking For: * Bachelor's degree in Supply Chain, Logistics, Industrial Engineering, Business ...

Reachdesk Ltd

Commercial Account Manager

Detroit, MI · On-site +1

Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help ... in account management, account executive, renewals, or similar commercially oriented roles with ...

Reachdesk Ltd

Commercial Account Manager

Detroit, MI · On-site +1

Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help ... in account management, account executive, renewals, or similar commercially oriented roles with ...

Hutson, Inc

Customer Account Manager

Williamston, MI · On-site

Business, financial and logistical management knowledge. * Knowledge of relevant agronomic practices and trends. * Knowledge of key customer account agronomic operations. * Ability to use software ...

Kiongroup

Sr. Account Manager

Grand Rapids, MI

$90K - $125K/yr

Dematic is seeking an experienced, senior level account manager to grow our Lifecycle Solutions ... Dematic employs over 6,000 skilled logistics professionals to serve its customers globally, with ...

Kiongroup

Sr. Account Manager

Grand Rapids, MI · On-site

$90K - $125K/yr

Dematic is seeking an experienced, senior level account manager to grow our Lifecycle Solutions ... Dematic employs over 6,000 skilled logistics professionals to serve its customers globally, with ...

Kion Group AG

Sr. Account Manager

Grand Rapids, MI · On-site

$90K - $125K/yr

Dematic is seeking an experienced, senior level account manager to grow our Lifecycle Solutions ... Dematic employs over 6,000 skilled logistics professionals to serve its customers globally, with ...

Signode

Enterprise Account Manager

Detroit, MI · On-site

Accounts managed are national in scope and must demonstrate potential for comprehensive product ... buying, logistics, service and replenishment). * Resolves customer inquiries, problems, and ...

Kiongroup

Account Manager - Amazon REI

Grand Rapids, MI

$62K - $91K/yr

Proven experience as a Key Account Manager or in a similar sales role, preferably within the automation or logistics industry * Skills:Strong communication, negotiation, and interpersonal skills ...

Signode

Enterprise Account Manager

Detroit, MI · On-site

Accounts managed are national in scope and must demonstrate potential for comprehensive product ... buying, logistics, service and replenishment). * Resolves customer inquiries, problems, and ...

Signode

Enterprise Account Manager

Detroit, MI

Accounts managed are national in scope and must demonstrate potential for comprehensive product ... buying, logistics, service and replenishment). * Resolves customer inquiries, problems, and ...

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Showing results 21-40

All JobsLogistics Account JobsLogistics Account Manager JobsLogistics Account Manager Jobs in Michigan

Logistics Account Manager information

See Michigan salary details

$24K

$56.4K

$79.3K

How much do logistics account manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for logistics account manager in Michigan is $56,432.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $61,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a logistics account manager?

To excel as a Logistics Account Manager, you need strong knowledge of supply chain management, customer service, and business operations, often supported by a bachelor's degree in logistics or a related field. Familiarity with transportation management systems (TMS), freight tracking software, and CRM platforms is typically required. Outstanding communication, negotiation, and problem-solving skills help build lasting client relationships and resolve issues efficiently. These competencies are crucial for optimizing logistics solutions, ensuring client satisfaction, and driving business growth.

What is a logistics account manager?

A Logistics Account Manager is a professional responsible for overseeing, coordinating, and optimizing the transportation and delivery of goods for clients. They act as the main point of contact between clients and logistics service providers, ensuring that shipments are managed efficiently and cost-effectively. Their duties often include managing customer accounts, negotiating rates, tracking shipments, and resolving issues that arise during the shipping process. Logistics Account Managers play a crucial role in maintaining client satisfaction and building long-term business relationships.

How does a logistics account manager typically collaborate with other departments to ensure client satisfaction?

A Logistics Account Manager works closely with operations, customer service, and sales teams to deliver seamless solutions for clients. They coordinate with operations to ensure timely shipments, partner with customer service to resolve any issues quickly, and frequently communicate with sales to align on client needs and contract terms. Effective collaboration across these departments helps maintain strong client relationships and ensures that service expectations are consistently met.

What does a logistics account manager do?

A logistics account manager helps provide logistics services to clients. In this job, your duties include working to develop a relationship with clients and liaising between the client and the shipping logistics company. You need to understand the kinds of goods or commodities a company ships and also have experience with the geographical locations they operate and ship their products to. Qualifications for this career include a bachelor’s degree in marketing, management, or logistics, along with strong interpersonal, communication, and organizational skills.

What is the difference between Logistics Account Manager vs Customer Service Representative?

AspectLogistics Account ManagerCustomer Service Representative
CredentialsRelevant logistics, supply chain certifications often preferredCustomer service or communication certifications optional
Work EnvironmentOffice-based, logistics and supply chain settingsOffice or call center, customer support environments
Employer & IndustryLogistics companies, freight forwarders, supply chain firmsRetail, telecom, service industries
Search & Comparison IntentUnderstanding logistics roles, career options in supply chainCustomer support roles, communication careers

The Logistics Account Manager focuses on managing client accounts, coordinating shipments, and optimizing supply chain processes, often requiring logistics certifications. In contrast, Customer Service Representatives handle client inquiries, resolve issues, and provide support primarily related to products or services. While both roles involve communication and client interaction, the Logistics Account Manager is specialized in supply chain management within logistics firms, whereas Customer Service Representatives work across various industries emphasizing customer support.

Is a logistics account manager a stressful job?

A logistics account manager role can be stressful due to managing multiple client accounts, coordinating shipments, and meeting tight deadlines. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially during peak periods or when resolving issues with shipments or deliveries.
More about Logistics Account Manager jobs
What are the most commonly searched types of Logistics Account jobs in Michigan? The most popular types of Logistics Account jobs in Michigan are:
What are popular job titles related to Logistics Account Manager jobs in Michigan? For Logistics Account Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Logistics Account Manager jobs in Michigan look for? The top searched job categories for Logistics Account Manager jobs in Michigan are:
What cities in Michigan are hiring for Logistics Account Manager jobs? Cities in Michigan with the most Logistics Account Manager job openings:
Logistics Account Manager jobs near you
Infographic showing various Logistics Account Manager job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $56,432 per year, or $27.1 per hour.

Operations Key Account Manager

Ascent Global Logistics

Belleville, MI • On-site

Full-time

Posted 22 days ago

Job description

About Ascent
Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent's offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services. The experienced Ascent team solves customers' most challenging logistics needs by providing industry-leading service and top-tier satisfaction.
Our Guiding Principles
At the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and 'play hard' by creating an environment where tasks are performed with a can-do attitude from start to finish. We 'play smart' by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we 'play together' by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved.
ROLE SUMMARY
The Operational Key Account Manager (OKAM) is the performance owner of a portfolio of Ascent's most important key account customers. The role is accountable for end-to-end service performance - SLAs, KPIs, continuous improvement, and cost-to-serve - across the assigned accounts. The OKAM runs the day-to-day operational cadence, owns issue resolution, and ensures Ascent delivers consistent, measurable execution on the commercial commitments made by the Growth KAM. Working closely with Operations, Control Tower, IT, and Finance, the OKAM turns performance data into customer-facing insight and continuous improvement - a hands-on, execution-focused role for a disciplined operational leader.
KEY ACTIVITIES
The six most important activities of the role:
  • Own Day-to-Day Service Performance - Accountable for SLA/KPI delivery (OTIF, TTFB, claims, win/capture) across the assigned account portfolio; run the weekly and monthly operational cadence with the customer.
  • Drive Continuous Improvement & Savings - Lead the CI roadmap for each account - identify systemic issues, deliver measurable cost-to-serve and OTIF improvements, and convert performance trends into documented savings.
  • Lead Root-Cause Analysis & CAPA - Own issue resolution, root-cause investigation, and corrective/preventive action for escalations; close the loop with Operations and the customer on sustainable fixes.
  • Maintain SOPs & Operational Governance - Design, maintain, and govern the account SOPs; ensure cross-regional consistency and smooth onboarding of new lanes, modes, or scopes awarded by the Growth KAM.
  • Deliver Performance Visibility via Power BI - Own the customer's KPI dashboards and scorecards; turn Power BI data into structured performance narratives for internal reviews and customer QBRs.
  • Coordinate Cross-Functional Execution - Act as the central bridge between the customer's operational teams, Ascent Operations, Control Tower, IT, and Finance; ensure one coordinated service delivery for the customer.

WHAT YOU WILL BRING
The successful candidate brings the following qualifications, experience, and education:
  • Freight forwarding experience is required
  • Experience with CargoWise is preferred
  • A valid passport is a plus
  • Candidates must be based in the Belleville area and able to work onsite with the customer as needed

Work Experience
  • 6+ years of progressive operational experience in logistics, supply chain, or freight forwarding - with a proven track record of managing complex, multi-modal customer accounts.
  • Demonstrated success owning SLA/KPI performance (OTIF, claims, cost-to-serve) across global, multi-region customer footprints.
  • Hands-on experience leading continuous improvement initiatives that delivered measurable savings and service-level uplift.
  • Proven ability to run root-cause analysis (5 Whys, fishbone, CAPA) and drive systemic corrective actions with Operations.
  • Experience authoring and governing SOPs, account playbooks, and onboarding documentation for complex customer flows.

Qualifications & Skills
  • Strong operational mindset - disciplined, detail-oriented, and relentless about execution against the SLA.
  • Analytical and data-driven - expert-level Power BI and Excel for KPI reporting, trend analysis, and customer scorecards.
  • Excellent communication skills - confident presenting service performance to senior customer stakeholders in QBRs and issue reviews.
  • Proven cross-functional collaboration with Operations, Control Tower, IT, and Finance without direct authority.
  • Knowledge of CargoWise or equivalent TMS, PEAK Marketplace integrations, and shipment-level data flows a strong plus.
  • Bilingual (English / Spanish) a plus, given cross-border US-MX account scope.

Educational Background
  • Bachelor's degree required - preferably in Supply Chain Management, Logistics, Operations Management, Industrial Engineering, or a related field.
  • Advanced degree (MBA, MS in Supply Chain / Operations) a plus.
  • Relevant professional certifications strongly preferred - APICS / CSCP, Lean Six Sigma (Green or Black Belt), PMP, or equivalent.

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