Lockbox Operations Manager Jobs in Ohio (NOW HIRING)

We are looking for a remote Accounts Receivable Specialist to join a manufacturing organization in Canal Winchester, Ohio (must be local to central Ohio/Canal Winchester area). This contract opportunity with permanent potential is ideal for someone who brings strong experience in cash application, billing support, and commercial collections, while maintaining accuracy in a fast-paced environment. The person in this role will help keep customer accounts current, resolve payment issues, and support daily receivables operations through consistent follow-through and effective communication.

Responsibilities:

• Apply and record customer payments received through lockbox, wire, and credit card transactions to maintain accurate account balances.

• Produce customer-specific receivables reports and provide account details when requested by internal stakeholders.

• Research payment posting issues and work with both customers and internal teams to resolve discrepancies affecting account activity.

• Track customer prepayments for incoming orders and ensure the information is documented and shared with the appropriate teams.

• Create new customer accounts and maintain current billing and invoicing information to support accurate transactions.

• Administer customer billing portal access and updates to help streamline invoice delivery and payment processing.

• Handle incoming inquiries and place outbound calls with customers and internal contacts regarding account status, payment questions, and collections follow-up.

• Support credit hold review activities, including releasing holds when appropriate and assisting with daily monitoring reports.

• Participate in month-end receivables close tasks, including availability for extended hours when closing timelines require additional support.

• Review aging reports to prioritize collection efforts, escalate high-risk accounts, and investigate invoice disputes in collaboration with cross-functional team members.

• Minimum of 3 years of experience in accounts receivable, including cash applications, billing support, and commercial collections.
• Background working with aging reports, daily cash receipts, delinquent accounts, and payment follow-up activities.
• Ability to identify and resolve invoice, account, and billing discrepancies with a high level of accuracy.
• Experience communicating professionally with customers and internal teams by phone and email regarding account matters.
• Strong organizational skills with the ability to manage multiple priorities in a manufacturing environment.
• Proficiency in maintaining customer account records, updating billing details, and supporting portal-based invoicing processes.
• Willingness to contribute to month-end close activities and collaborate on process improvements and team support tasks.