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Lockbox Operations Manager Jobs in Ohio (NOW HIRING)

US Bank

Operations Manager

Cincinnati, OH · On-site

Oversee daily lockbox operations and ensure service level agreements are consistently met. * Lead ... Manage multiple priorities in a dynamic environment where unforeseen issues frequently arise.

New

Axos Bank

Servicing Manager

Cincinnati, OH · On-site +1

$120K - $140K/yr

This position reports to the SVP of Operations. Responsibilities: * Process and release daily ... Perform and oversee daily lockbox and ACH cash receipt review and cash application, researching and ...

Axos Bank

Servicing Manager

Cincinnati, OH

$115K - $140K/yr

This position reports to the SVP of Operations. Responsibilities: * Process and release daily ... Perform and oversee daily lockbox and ACH cash receipt review and cash application, researching and ...

PNC Bank

Lockbox Processor (GOV)

Cleveland, OH

$30K - $50K/yr

As a Lockbox Processor (GOV) within PNC's AR Advantage organization, you will be based in Cleveland ... Detail, Managing Multiple Priorities, Operational Functions, Standard Operating Procedures Work ...

PNC

Lockbox Processor (GOV)

Cleveland, OH

$30K - $50K/yr

As a Lockbox Processor (GOV) within PNC's AR Advantage organization, you will be based in Cleveland ... Detail, Managing Multiple Priorities, Operational Functions, Standard Operating Procedures Work ...

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Lockbox Operations Manager information

What is a lockbox operations manager?

Lockbox Operations Managers oversee the processing of incoming payments (often checks) received through a lockbox service, which is a secure way for organizations to collect payments by having them sent directly to a bank. They are responsible for managing the team that handles payment processing, ensuring accuracy, compliance, and efficiency in the workflow. Additionally, they implement process improvements, manage client relationships, and ensure all regulatory and security standards are met. This role is crucial in industries such as banking and financial services, where timely and accurate payment handling is essential.

What skills and qualifications are needed to be a lockbox operations manager?

To thrive as a Lockbox Operations Manager, you need expertise in payment processing, cash management, and a solid understanding of banking regulations, typically supported by a bachelor’s degree in finance or a related field. Familiarity with lockbox processing platforms, treasury management systems, and compliance software is crucial. Strong leadership, attention to detail, and problem-solving abilities are essential soft skills for managing teams and ensuring operational accuracy. These competencies enable efficient transaction processing, regulatory compliance, and high service quality in a fast-paced financial environment.

What are common challenges faced by a lockbox operations manager, and how can they be addressed?

Lockbox Operations Managers often encounter challenges such as ensuring timely processing of large volumes of payments, maintaining accuracy under tight deadlines, and managing evolving regulatory requirements. Addressing these challenges requires strong organizational skills, effective use of automation technology, and consistent staff training to prevent errors. Additionally, fostering clear communication with both internal teams and external clients helps resolve discrepancies quickly and maintain high service standards.

What is the difference between Lockbox Operations Manager vs Lockbox Specialist?

AspectLockbox Operations ManagerLockbox Specialist
CredentialsTypically requires a bachelor's degree in finance, accounting, or related field; certifications like CPA or CAMS are a plusUsually requires a high school diploma or associate degree; certifications are less common
Work EnvironmentOversees teams in banking or financial institutions, managing operations and processesPerforms daily lockbox processing tasks, often in a banking or financial setting
Employer & Industry UsageUsed by banks, financial services, and corporations managing receivablesCommonly employed within banks and financial institutions for payment processing

The Lockbox Operations Manager oversees the entire lockbox processing operation, managing teams and ensuring efficiency, while the Lockbox Specialist handles the day-to-day processing of payments. Both roles are essential in financial institutions but differ in scope, responsibilities, and required experience.

What are popular job titles related to Lockbox Operations Manager jobs in Ohio?

For Lockbox Operations Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Lockbox Operations Manager jobs in Ohio look for?

The top searched job categories for Lockbox Operations Manager jobs in Ohio are:

Lockbox Operations Manager jobs near you
Infographic showing various Lockbox Operations Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 9% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Operations Manager

US Bank

Cincinnati, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

U.S. Bank rating

8.2

Company rating: 8.2 out of 10

Based on 360 frontline employees who took The Breakroom Quiz

51st of 171 rated banks

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

We are seeking an Operations Manager. The Operations Manager is responsible for leading a team within the National Lockbox operation, overseeing approximately 12 employees in a fast-paced, client-focused environment. This role combines people leadership, operational oversight, process improvement, and client service support to ensure operational excellence and adherence to service level agreements (SLAs).

An ideal candidate is an ethical, collaborative leader who enjoys coaching employees, solving complex problems, and driving continuous improvement initiatives. This individual will foster a positive team culture while balancing employee development, operational efficiency, and business objectives.

Key Responsibilities:

  • Oversee daily lockbox operations and ensure service level agreements are consistently met.

  • Lead, coach, and develop a team of approximately 12 operations employees.

  • Conduct regular one-on-one meetings and performance discussions.

  • Address employee concerns and conflicts in a professional and constructive manner.

  • Foster a culture of accountability, collaboration, and continuous improvement.

  • Learn all operational functions within the department and provide hands-on support when needed.

  • Monitor workflow, productivity, quality, and operational performance metrics.

  • Manage multiple priorities in a dynamic environment where unforeseen issues frequently arise.

  • Serve as an escalation point for operational and client-related concerns.

  • Partner with internal business lines to resolve client issues and operational challenges.

  • Investigate complex processing issues, transmission failures, and exception items.

  • Analyze operational data to identify root causes and implement appropriate resolutions.

  • Ensure timely communication and follow-up on client concerns.

  • Identify opportunities to streamline processes and improve operational efficiency.

  • Drive change initiatives and encourage innovative thinking within the team.

  • Leverage fresh perspectives to enhance workflows and improve the employee and client experience.

Basic Qualifications

  • Bachelor's degree, or equivalent work experience

  • Typically three or more years of relevant experience

Preferred Skills/Experience

  • Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s)

  • Understanding of applicable Federal and State laws and regulations

  • Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable

  • Good organizational, managerial and project management skills

  • Demonstrates exceptional integrity and ethical decision-making.

  • Strong collaborator who enjoys partnering with others to solve problems.

  • Open to feedback and differing perspectives.

  • Approaches situations objectively and without bias.

  • Comfortable making decisions that support both employee success and business objectives.

  • Effective in coaching employees through performance concerns and workplace conflicts.

  • Strong communication, relationship-building, and critical thinking skills.

  • Ability to manage multiple priorities and adapt to changing business demands.

Location expectations

This role requires working from a U.S Bank Location five (5) days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to ourdisability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $66,640.00 - $78,400.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

What U.S. Bank employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About U.S. Bank

Sourced by ZipRecruiter

U.S. Bank is a reputable and established financial institution that plays a significant role in the banking sector. With a history spanning over 150 years, U.S. Bank has built a strong foundation of trust and reliability. As a comprehensive bank, they offer a wide array of financial products and services to cater to the diverse needs of their customers, including individuals, businesses, and communities. Customer satisfaction is of utmost importance to U.S. Bank. They prioritize delivering exceptional service and fostering long-term relationships with their clients. Through their extensive network of branches and advanced digital banking platforms, U.S. Bank ensures convenient access to their services, empowering customers to manage their finances efficiently and securely.

Industry

Banking and credit intermediation

Company size

10,000+ Employees

Headquarters location

Minneapolis, MN, US

Year founded

1863

Social media

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