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Live In Digital Navigator Jobs (NOW HIRING)

Westcott Community Center

Digital Navigator

Syracuse, NY · On-site

$45K/yr

As a Digital Navigator, you'll play an important role in helping residents develop confidence, independence, and access to the tools they need to thrive. Benefits Include: * Health, dental and vision ...

Atautchikun

Digital Navigator (Part-Time Kiana, AK)

Kiana, AK · On-site

$22.75 - $30/hr

Atautchikun is looking for individuals who believe in following NANA's core values: Honesty and ... The digital navigator is a trusted guide who assists community members with ongoing, individualized ...

Atautchikun

Digital Navigator (Part-Time Kobuk, AK)

Kobuk, AK · On-site

$22.50 - $29.75/hr

Atautchikun is looking for individuals who believe in following NANA's core values: Honesty and ... The digital navigator is a trusted guide who assists community members with ongoing, individualized ...

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How much do live in digital navigator jobs pay per year?

As of Sep 3, 2026, the average yearly pay for live in digital navigator in the United States is $116,035.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,500.00 and $137,000.00 per year, depending on experience, location, and employer.

What is a live in digital navigator?

Live In Digital Navigators are professionals who reside within a community or organization to provide ongoing support and guidance on using digital technologies. Their primary role is to help individuals access, understand, and effectively use digital tools, such as computers, smartphones, and the internet. They assist with tasks like setting up devices, troubleshooting issues, and teaching digital literacy skills. By living on-site, they offer personalized, hands-on support to bridge the digital divide and promote digital inclusion. This role is especially valuable in underserved communities or environments where digital access and skills are limited.

What are some common challenges faced by live in digital navigators and how can they be managed?

Live In Digital Navigators often encounter challenges such as adapting to rapidly changing technology, supporting clients with varying levels of digital literacy, and maintaining clear boundaries while living on-site. To manage these, it's important to stay updated on digital tools through ongoing training, practice patience and empathy when assisting clients, and set clear expectations regarding work hours and personal time. Strong communication skills and self-care practices also help ensure both client satisfaction and personal well-being in this unique residential role.

What are the key skills and qualifications needed to thrive as a live in digital navigator, and why are they important?

To thrive as a Live In Digital Navigator, you need strong digital literacy, troubleshooting abilities, and a solid understanding of common hardware and software platforms, often supported by relevant IT certifications or experience. Familiarity with digital tools such as remote desktop software, communication platforms, and cybersecurity basics is typically required. Excellent interpersonal skills, patience, and the ability to communicate complex concepts in simple terms help you effectively support and empower clients. These skills are crucial for ensuring clients can confidently navigate technology, improving their access to information and essential services.

What is the difference between Live In Digital Navigator vs Digital Support Specialist?

AspectLive In Digital NavigatorDigital Support Specialist
CredentialsRelevant certifications, digital literacy skillsTechnical certifications, customer support training
Work EnvironmentOn-site, often in community or healthcare settingsOffice or remote, tech support environments
Employer & IndustryNonprofits, healthcare, community organizationsIT companies, tech support firms
Search & ComparisonOften compared for community outreach rolesCompared for technical support roles

The main difference is that Live In Digital Navigators typically work directly with community members to improve digital literacy in on-site settings, while Digital Support Specialists focus on providing technical assistance in more formal, often remote, environments. Both roles require digital skills but serve different contexts and audiences.

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Live In Digital Navigator jobs near you
Infographic showing various Live In Digital Navigator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, and 3% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $116,035 per year, or $55.8 per hour.

Digital Navigator

Westcott Community Center

Syracuse, NY • On-site

$45K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 20 days ago

Job description

Digital NavigatorWestcott Community Center | Syracuse, NY
Full-Time (37.5 Hours/Week)
Salary: $45,000 + BenefitsHelp People Build Confidence in a Digital WorldDo you enjoy teaching, coaching, and helping others succeed? Are you patient, encouraging, and passionate about making technology less intimidating?Westcott Community Center is looking for a Digital Navigator who will help community members gain the digital skills they need to participate confidently in today's world. Through workshops, classes, and one-on-one support, you'll empower people to use technology for employment, education, healthcare, communication, and everyday life.This is an ideal opportunity for someone who loves working directly with people, enjoys teaching, and wants to make a meaningful impact in the Syracuse community.Why Join Westcott Community Center?At Westcott Community Center, we believe that digital skills open doors to opportunity. As a Digital Navigator, you'll play an important role in helping residents develop confidence, independence, and access to the tools they need to thrive.

Benefits Include:
  • Health, dental and vision insurance.
  • Paid time off.
  • Paid holidays.
  • Supportive, mission-driven work environment.
  • Opportunity to make a real difference in your community.
  • Professional growth and development opportunities.

What You'll Do:Lead Digital Skills Classes & Workshops
  • Facilitate engaging group workshops on topics such as:
    • Basic computer skills.
    • Email and online communication.
    • Internet safety and privacy.
    • Job searching and online applications.
    • Virtual learning tools.
    • Telehealth and online healthcare resources.
    • Smartphone and Chromebook basics.
  • Create welcoming learning environments for participants with varying levels of digital experience.
  • Adapt teaching strategies to meet different learning styles and needs.

Provide Individualized Support:
  • Meet one-on-one with community members to assess their digital skill levels.
  • Develop personalized learning plans and goals.
  • Provide hands-on coaching and technical assistance.
  • Help participants build confidence using technology independently.

Engage and Support the Community:
  • Conduct outreach and promote digital literacy opportunities throughout Syracuse neighborhoods.
  • Build trusted relationships with older adults, families, immigrants, and individuals who may have limited technology experience.
  • Encourage lifelong learning and digital confidence.

Support Participants Beyond the Classroom
  • Assist individuals with practical technology tasks such as:
    • Setting up email accounts.
    • Navigating websites and online forms.
    • Accessing virtual appointments.
    • Learning how to use devices safely and effectively.
  • Connect participants to relevant Westcott Community Center programs and community resources when appropriate.

Collaborate and Track Progress:
  • Document participant engagement and outcomes using Salesforce.
  • Work closely with the Digital Empowerment Program Manager and Westcott team members.
  • Share feedback and success stories that help strengthen program impact.

Who You AreYou are someone who:
  • Enjoys teaching and helping others learn.
  • Is patient, encouraging, and approachable.
  • Communicates clearly with people of all ages and backgrounds.
  • Believes technology should be accessible to everyone.
  • Takes initiative and works well independently and as part of a team.
  • Finds fulfillment in helping others gain confidence and new skills.

Qualifications:
  • Associate degree in Human Services, Education, or a related field (or equivalent experience).
  • Experience teaching, training, coaching, mentoring, or facilitating groups preferred.
  • Experience working with diverse populations.
  • Strong communication, interpersonal, and organizational skills.
  • Ability to establish rapport and create welcoming learning environments.
  • Interest in community engagement and service.

Technical Skills:
  • Proficiency with Microsoft Office and Google Workspace.
  • Comfort using smartphones, Chromebooks, and common digital tools.
  • Ability to troubleshoot basic technology issues.
  • Experience with data tracking systems; Salesforce experience is a plus.

Requirements:
  • Valid driver's license.
  • Reliable transportation and access to a working vehicle.
  • Ability to pass a background check.

Join Westcott Community Center and help empower Syracuse residents with the skills they need to succeed in today's digital world.