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Temporary Digital Navigator Jobs (NOW HIRING)

Thesis

Temporary Producer

Portland, OR · On-site

$41 - $58/hr

THE JOB As a Digital Producer, you will be a proactive delivery lead responsible for supporting ... An Adaptable Navigator: You embrace ambiguity, sourcing information to chart clear paths forward ...

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Temporary Digital Navigator information

See salary details

$46K

$99.4K

$163.5K

How much do temporary digital navigator jobs pay per year?

As of Aug 13, 2026, the average yearly pay for temporary digital navigator in the United States is $99,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $123,000.00 per year, depending on experience, location, and employer.

What is a temporary digital navigator?

Temporary Digital Navigators are professionals hired on a short-term basis to assist individuals in accessing and using digital technology. Their primary role is to help people with limited digital skills navigate computers, smartphones, the internet, and various online services. They often provide one-on-one support, troubleshoot technical issues, and guide users through tasks such as setting up email accounts or accessing telehealth services. These positions are typically funded by organizations or government programs aiming to close the digital divide in communities. Temporary Digital Navigators play a crucial role in increasing digital literacy, especially for underserved populations.

What skills and qualifications are needed to be a temporary digital navigator?

To thrive as a Temporary Digital Navigator, you need solid digital literacy, troubleshooting abilities, and experience assisting individuals with technology, often supported by a high school diploma or relevant training. Familiarity with common devices (computers, smartphones, tablets), operating systems, internet browsers, and digital communication tools is typically required. Patience, clear communication, and cultural sensitivity are crucial soft skills for effectively guiding users with varying levels of digital experience. These competencies ensure users receive accessible, supportive help, bridging the digital divide and enhancing community technology access.

What are common challenges temporary digital navigators face when helping clients with varying levels of digital literacy?

Temporary Digital Navigators often encounter clients with a wide range of digital skills, from complete beginners to those with some experience. A key challenge is adapting communication and instructional methods to each individual's needs, ensuring that explanations are clear and jargon-free. Navigators may also need to troubleshoot a variety of devices and platforms, requiring flexibility and patience. Building trust quickly is essential, as many clients may feel overwhelmed or anxious about technology. Successful navigators leverage empathy and problem-solving skills to guide clients toward greater digital confidence.

What is the difference between Temporary Digital Navigator vs Digital Support Specialist?

AspectTemporary Digital NavigatorDigital Support Specialist
CredentialsMay require digital literacy certifications, community outreach experienceOften requires technical support certifications, customer service skills
Work EnvironmentCommunity centers, libraries, outreach programsCall centers, help desks, IT departments
Employer & IndustryNonprofits, government agencies, community organizationsTech companies, service providers, corporate IT teams

The main difference is that Temporary Digital Navigators focus on helping underserved populations access digital resources through community-based outreach, often in temporary or part-time roles. Digital Support Specialists typically provide technical assistance within organizations or customer support settings. Both roles require digital literacy, but their work environments and objectives differ significantly.

What cities are hiring for Temporary Digital Navigator jobs?

Cities with the most Temporary Digital Navigator job openings:

What are the most commonly searched types of Digital Navigator jobs?

The most popular types of Digital Navigator jobs are:

What states have the most Temporary Digital Navigator jobs?

States with the most job openings for Temporary Digital Navigator jobs include:

Temporary Digital Navigator jobs near you

Service Navigator - State Service Center

Goodwill of Delaware and Delaware County

Smyrna, DE

$17.25 - $22.75/hr

Full-time

Re-posted 22 days ago

Job description

NOW HIRING
Service Navigator
Smyrna State Service Center – Delaware Division of Social Services
Smyrna, DE • Full-Time • Monday – Friday, 8:00 AM – 5:00 PM
Do you have a genuine passion for people — a deep commitment to showing up for others, especially those facing life’s hardest moments? Are you driven by the belief that every person deserves to be treated with dignity and care? The Smyrna State Service Center is looking for a Service Navigator who brings both heart and skill to this essential role — connecting Delaware residents with the programs and community resources they need to move forward.
What You’ll Do
  • Safely transport clients to and from essential services including TANF, SNAP, Medicaid, POC Childcare Assistance, food banks, and caseworker appointments — a valid driver’s license and clean driving record are required for this role.
  • Serve as the first point of contact, greeting clients warmly and guiding them through the check-in kiosk process in State Service Center lobbies.
  • Triage and assess client needs using in-depth knowledge of the division’s programs and community resources.
  • Provide referrals to appropriate agencies and community assistance programs based on each client’s situation.
  • Oversee daily lobby operations including kiosk management, waiting room environment, and informational materials.
  • Apply trauma-informed practices and de-escalation techniques when engaging with clients in high-stress situations.
  • Maintain accurate client data entry through kiosks and digital systems; prepare reports and records for leadership.
  • Coordinate with State Service Center staff to ensure seamless, client-centered service delivery.
  • Assess needs for language access and accessibility support for all clients.
  • Administer client satisfaction surveys and identify community partners to expand available support.
What We’re Looking For
  • 3 years of experience in customer service, retail, or direct service delivery — including greeting clients, assessing needs, and managing conflict.
  • Valid driver’s license with a clean driving record (required — transporting clients is a core function of this role).
  • 3 years of experience using web-based applications and digital platforms.
  • 1 year of experience in de-escalation and conflict management in a service setting.
  • 6 months of experience using a data system for entering, updating, and reporting on client records.
  • Ability to practice trauma-informed approaches and demonstrate cultural competence.
  • Knowledge of State Service Center programs, benefits programs, and community resources.
  • Experience (lived or professional) working with underserved communities and diverse individuals.
  • Strong communication skills — both written and verbal — with the ability to provide clear guidance under pressure.
Why This Role Matters
As a Service Navigator, you are far more than a point of contact — you are often the first compassionate face a struggling family sees. Your work directly shapes whether someone walks away feeling seen and supported, or lost and discouraged. If you believe in the dignity of every person and want your daily work to reflect that belief, this role was made for you.
Location
Smyrna, DE
Organization
Delaware DSS / FSS
Requirement
Valid License + Clean Record
Schedule
Mon–Fri, 8AM–5PM
This is a long-term temporary assignment through Goodwill Staffing Services.