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Live Chat Support Jobs in Indiana (NOW HIRING)

Varsity Tutors

Cursor Tutor

Bloomington, IN · Remote

$40/hr

About the Job The Varsity Tutors Live Learning Platform has thousands of students looking for ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

Cursor Tutor

Indianapolis, IN · Remote

$40/hr

About the Job The Varsity Tutors Live Learning Platform has thousands of students looking for ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

Cursor Tutor

West Lafayette, IN · Remote

$40/hr

About the Job The Varsity Tutors Live Learning Platform has thousands of students looking for ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

Cursor Tutor

Valparaiso, IN · Remote

$40/hr

About the Job The Varsity Tutors Live Learning Platform has thousands of students looking for ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

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All JobsLive Chat Support JobsLive Chat Support Jobs in Indiana

Live Chat Support information

See Indiana salary details

$11

$23

$40

How much do live chat support jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for live chat support in Indiana is $23.82, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.97 per hour, depending on experience, location, and employer.

What is a Live Chat Support job?

A Live Chat Support job involves assisting customers in real time through online chat platforms. Agents respond to inquiries, troubleshoot issues, and provide information about products or services. This role requires strong communication skills, quick problem-solving abilities, and multitasking proficiency. It is commonly used in e-commerce, tech support, and customer service industries to enhance user experience.

What does a typical day look like for someone working in Live Chat Support?

A typical day for a Live Chat Support agent involves assisting customers through online chat platforms by answering questions, resolving issues, and providing product or service information. Agents often handle multiple chat sessions simultaneously, collaborating with team members or escalating more complex issues as needed. The role includes documenting interactions, following company protocols, and sometimes providing feedback to improve support processes. You may also participate in ongoing training to stay updated on products and customer service techniques. The environment tends to be fast-paced and dynamic, ideal for those who enjoy helping others and solving problems in real time.

What are the key skills and qualifications needed to thrive in the Live Chat Support position, and why are they important?

To thrive as a Live Chat Support agent, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong multitasking skills, patience, and a positive, empathetic attitude set top performers apart in this role. These skills ensure you can deliver timely, accurate assistance that enhances customer satisfaction in a digital-first support environment.

What are the most commonly searched types of Live Chat Support jobs in Indiana? The most popular types of Live Chat Support jobs in Indiana are:
What are popular job titles related to Live Chat Support jobs in Indiana? For Live Chat Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Live Chat Support jobs in Indiana look for? The top searched job categories for Live Chat Support jobs in Indiana are:
What cities in Indiana are hiring for Live Chat Support jobs? Cities in Indiana with the most Live Chat Support job openings:
Live Chat Support jobs near you
Infographic showing various Live Chat Support job openings in Indiana as of June 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $49,540 per year, or $23.8 per hour.
NineStar Connect - Support Center Technician

NineStar Connect - Support Center Technician

Wabash Valley Power

Mc Cordsville, IN

$34K - $43K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Job description

Company Description

NineStar Connect is an innovative community-minded, communications, energy, water, and sewer cooperative. We provide the infrastructure that empowers thoughtful development and improves quality of place in Central Indiana. We believe that no matter where you choose to live or work, you should have access to high quality utility services that allow you an opportunity to thrive.

Career Development:

- We value employees that have a desire to learn and provide reimbursement funds for continuing education. We're also committed to in-house training and ongoing development. 

Company Benefits:

- At NineStar Connect we offer a competitive array of benefits that include medical, dental, and vision insurance, 401k matching, paid parental leave, short term disability, long term disability, and life insurance along with profit sharing and various service discounts.

Wellness:

- We offer a variety of wellness programs with paid incentives as well as on-site fitness centers available at each office location. 

Job Description

Are you passionate about technology and helping people by providing outstanding customer service? Join NineStar Connect as a Support Center Technician and make a real difference in the community! You will deliver telephone, email, and click-to-chat technical support for phone, dial-up, TV, and broadband internet customers. Your role will include troubleshooting, answering questions, resolving service issues, and processing customer information with a focus on delivering exceptional service for our members and call-partners.

Essential Duties and Responsibilities:

  • Provide Tier 1 technical support for a variety of service issues including email, web authentication, loss of service, power outages, and other related concerns via phone, email, and chat.
  • Accurately create, update, and close trouble tickets while collaborating with internal departments to track, dispatch, and resolve customer issues.
  • Process pre-installation service orders to ensure a seamless experience for new customers.
  • Monitor outage and alarm boards, ticketing systems, and cameras to address service interruptions in a timely manner.
  • Assist customers with processing payments, upgrading plans for faster speeds, and signing up for new services to enhance their overall experience.
  • Occasionally provide field support or engage with customers face-to-face to offer on-site troubleshooting and assistance.
Qualifications

What We're Looking For: 

  • Strong knowledge of company services, products, and procedures.
  • Hands-on experience with computer hardware troubleshooting (break/fix).
  • Familiarity with internet protocols, email clients, web browsers, and TCP/IP networking.
  • Proficiency in Microsoft products (Windows, Outlook, etc.).
  • Excellent written and verbal communication skills.
  • Ability to multi-task and manage competing priorities in a fast-paced environment.
  • A customer-focused attitude with a dedication to problem-solving.

Education & Experience:

  • High school diploma required.
  • Technology-related certifications preferred.
  • Previous experience in telecommunications or technical support is a plus.
Additional Information

NineStar Connect does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, marital status, sexual preference, disability, or any other characteristic protected by law.

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