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Live Chat Professional Jobs (NOW HIRING)

Boyne Resorts

Customer Care Specialist

Big Sky, MT · On-site

$18.75 - $25/hr

Respond promptly and professionally to guest inquiries via phone, email, live chat, and voicemail * Maintain a high level of accuracy when sharing information about resort services, activities, and ...

DesignNRank

Chat Agent

Colorado Springs, CO · Remote

$15.75 - $21.25/hr

DesignNRank is seeking a professional, customer-focused Chat Agent to provide timely and effective assistance to customers through live chat and other digital communication channels. The ideal ...

Burjline Builders

... or live chat software. - Reliable high-speed internet and a professional workspace. Technical Requirements: - Windows PC or Mac, wired internet, USB headset, and webcam. Work Environment: - 100 ...

Burjline Builders

Online Chat Representative

New York, NY · On-site

$17.50 - $23.75/hr

Respond to customer inquiries through live chat promptly and professionally. * Assist customers with orders, billing, account information, and product questions. * Troubleshoot basic technical or ...

Burjline Builders

Online Chat Representative

Manhattan, NY · On-site

$17.75 - $24/hr

Respond to customer inquiries through live chat promptly and professionally. * Assist customers with orders, billing, account information, and product questions. * Troubleshoot basic technical or ...

Burjline Builders

Remote Chat Support

... or live chat software. - Reliable high-speed internet and a professional workspace. Technical Requirements: - Windows PC or Mac, wired internet, USB headset, and webcam. Work Environment: - 100 ...

New

Burjline Builders

Remote Chat Support

Experience with CRM or live chat software. * Reliable high-speed internet and a professional workspace. Technical Requirements: Windows PC or Mac, wired internet, USB headset, and webcam. Work ...

New

Boyne Resorts | Corporate

Customer Care Specialist

Big Sky, MT · On-site

$18.75 - $25/hr

Respond promptly and professionally to guest inquiries via phone, email, live chat, and voicemail * Maintain a high level of accuracy when sharing information about resort services, activities, and ...

Qode

Chat Support Agent

Respond promptly and professionally to customer inquiries via live chat. * Troubleshoot and resolve customer issues related to our products and services. * Provide accurate information about products ...

Boyne Resorts

Customer Care Specialist

Big Sky, MT · On-site

$18.75 - $25/hr

Respond promptly and professionally to guest inquiries via phone, email, live chat, and voicemail * Maintain a high level of accuracy when sharing information about resort services, activities, and ...

Burjline Builders

Chat Support Associate

Phoenix, AZ · On-site

$65K - $75K/yr

Engage with customers in a professional, timely, and empathetic manner via live chat. * Accurately identify, assess, and resolve customer queries and concerns at the first point of contact. * Provide ...

New

Qode

Chat Support Agent

CO · On-site +1

Respond promptly and professionally to customer inquiries via live chat. * Troubleshoot and resolve customer issues related to our products and services. * Provide accurate information about products ...

Qode

Chat Support Agent

Respond promptly and professionally to customer inquiries via live chat. * Troubleshoot and resolve customer issues related to our products and services. * Provide accurate information about products ...

Boyne Resorts

Customer Care Specialist

Big Sky, MT · On-site

$18.75 - $25/hr

Respond promptly and professionally to guest inquiries via phone, email, live chat, and voicemail * Maintain a high level of accuracy when sharing information about resort services, activities, and ...

Simera

Chat Support Representative RO

$17.50 - $22.25/hr

Respond to customer inquiries through live chat and other digital support channels. * Provide clear, accurate, and professional responses to customer questions. * Identify customer needs and provide ...

Simera

Chat Support Representative CR

$17.50 - $22.25/hr

Respond to customer inquiries through live chat and other digital support channels. * Provide clear, accurate, and professional responses to customer questions. * Identify customer needs and provide ...

Simera

Chat Support Representative PE

$17.50 - $22.25/hr

Respond to customer inquiries through live chat and other digital support channels. * Provide clear, accurate, and professional responses to customer questions. * Identify customer needs and provide ...

Simera

Chat Support Representative CL

$17.50 - $22.25/hr

Respond to customer inquiries through live chat and other digital support channels. * Provide clear, accurate, and professional responses to customer questions. * Identify customer needs and provide ...

Simera

Chat Support Representative EG

$17.50 - $22.25/hr

Respond to customer inquiries through live chat and other digital support channels. * Provide clear, accurate, and professional responses to customer questions. * Identify customer needs and provide ...

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Infographic showing various Live Chat Professional job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution.

Live Chat Support Specialist

Manhattan, NY • On-site, Remote

Center For Health Innovation
Executive Offices and Legislative Bodies • 11 - 50 employees
Learn more about Center For Health Innovationexternal

$20 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

About the role
In your role as a Customer Support Specialist, you are committed to delivering exceptional customer experiences and ensuring our clients maximize the value of our software. As we continue to grow, you are dedicated to being the first point of contact, and the friendly voice answering questions about our products and services, and providing world-class customer support, troubleshooting, and technical support.
This is a remote role, based in Pacific Time.
Responsibilities
  • Develop a comprehensive understanding of our legal tech solutions, staying up to date with new features and updates, and sharing this knowledge with clients to optimize their experience.
  • Gain knowledge about our clients, who are primarily law firms and legal professionals, and obtain a deep understanding of their unique needs.
  • Understand and learn how to use our client success tools, including Salesforce, Dialpad, and our own services to track and update client orders.
  • Handle and resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction and retention.
  • Provide top-notch technical support to clients, including troubleshooting software issues, answering inquiries, and guiding them through the effective use of our products.
  • Track cases through to resolution. Escalate cases to other departments or technical leads as required.
  • Maintain accurate and detailed records of client interactions and support requests.
  • Act as the voice of the customer by collecting feedback, suggestions, and pain points to help improve our products and services continually.
  • Participate in regular performance and development meetings with your direct manager. Track and be responsive to your KPI's, which will include average handling time, contacts per day, and customer satisfaction scores.
  • Assist with any, and all task to ensure customer satisfaction.
  • Contribute to the success of the team and the company.
  • Able to work collaboratively and cross-functionally with different departments.

Requirements
Knowledge and Skills:
  • You're passionate about technology and for helping others to understand and use it.
  • Excellent communication skills
  • Strong interpersonal communication skills
  • Computer savvy-we sell software, so you need to be someone who can quickly learn how to use new technology and new websites and explain how they work to others. You should be comfortable using
  • Microsoft Office products, like Word and PowerPoint
  • Knowledge of legal services industry, preferred

Education and Experience:
  • 1+ years of customer support (Phone, E-Mail and Chat) experience, which may include internships (previous experience in providing customer service & technical support for a software company is preferred)
  • Prior experience using a CRM, such as Salesforce or Zendesk, is preferred
  • Certifications, not applicable

Compensation
The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.
$20.00 - $27.00 per hour
Benefits
  • 401(k) Match
  • Medical, Dental, & Vision Insurance
  • Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
  • 20 Days of Paid Time Off (PTO)
  • 11 Paid Holidays
  • "Be Me Time" off for mental health, re-charging, volunteering
  • Matching Gift Program

Apply