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Live Chat Manager Jobs in Raleigh, NC (NOW HIRING)

Net Commesh

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner ... Maintain a detailed record of customer interactions and transactions using our CRM system.

Comsult Connect

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner ... Maintain a detailed record of customer interactions and transactions using our CRM system.

Lennar

Internet Sales Coordinator

Morrisville, NC

$17.50 - $24/hr

Provide prompt and effective communication via email, live chat, phone and 1-800 numbers ... Manage an Internet customer database, including outreach for available homes and inventory.

Lennar

Internet Sales Coordinator

Raleigh, NC

$18.25 - $25/hr

Provide prompt and effective communication via email, live chat, phone and 1-800 numbers ... Manage an Internet customer database, including outreach for available homes and inventory.

Lennar

Internet Sales Coordinator

Morrisville, NC

$17.50 - $24/hr

Provide prompt and effective communication via email, live chat, phone and 1-800 numbers ... Manage an Internet customer database, including outreach for available homes and inventory.

Lennar

Internet Sales Coordinator

Morrisville, NC · On-site

$17.50 - $24/hr

Provide prompt and effective communication via email, live chat, phone and 1-800 numbers ... Manage an Internet customer database, including outreach for available homes and inventory.

Lennar Homes

Internet Sales Coordinator

Morrisville, NC · On-site

$17.50 - $24/hr

Provide prompt and effective communication via email, live chat, phone and 1-800 numbers. Maintain ... Manage an Internet customer database, including outreach for available homes and inventory.

Lennar

Internet Sales Coordinator

Morrisville, NC · On-site

$17.50 - $24/hr

Provide prompt and effective communication via email, live chat, phone and 1-800 numbers ... Manage an Internet customer database, including outreach for available homes and inventory.

Lennar Homes

Internet Sales Coordinator

Morrisville, NC · On-site

$17.50 - $24/hr

Provide prompt and effective communication via email, live chat, phone and 1-800 numbers. Maintain ... Manage an Internet customer database, including outreach for available homes and inventory.

Lennar Corporation

Internet Sales Coordinator

Morrisville, NC · On-site

$17.50 - $24/hr

Provide prompt and effective communication via email, live chat, phone and 1-800 numbers. Maintain ... Manage an Internet customer database, including outreach for available homes and inventory.

New

eth

Design Consultant

Cary, NC · On-site

Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects and productive relationships with prospective and current clients. * Utilize appropriate social ...

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All JobsLive Chat Manager JobsLive Chat Manager Jobs in Raleigh, NC

Live Chat Manager information

See Raleigh, NC salary details

$22.4K

$59.6K

$99.6K

How much do live chat manager jobs pay per year?

As of Jul 4, 2026, the average yearly pay for live chat manager in Raleigh, NC is $59,638.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $67,100.00 per year, depending on experience, location, and employer.

What is a Live Chat Manager job?

A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.

What are the typical daily responsibilities of a Live Chat Manager?

A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.

What are the key skills and qualifications needed to thrive in the Live Chat Manager position, and why are they important?

To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.

What are the most commonly searched types of Live Chat jobs in Raleigh, NC? The most popular types of Live Chat jobs in Raleigh, NC are:
What are popular job titles related to Live Chat Manager jobs in Raleigh, NC? For Live Chat Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Live Chat Manager jobs in Raleigh, NC look for? The top searched job categories for Live Chat Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Live Chat Manager jobs? Cities near Raleigh, NC with the most Live Chat Manager job openings:
Live Chat Manager jobs near you

Part Time Warranty Coordinator

Carrier Sales & Distribution LLC

Knightdale, NC • On-site

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Warranty Coordinator- HVAC Products | Carrier Enterprise| Carrolton-Texas or Raleigh -NC
Introduction:
Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Warranty Advocate. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.
Company Description:
Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.
Company Website:
www.carrierenterprise.com
Objective:
The Warranty Claim Specialist will be responsible for handling warranty-related inquiries and claims through chat, email, and phone support. The ideal candidate will possess excellent communication skills, attention to detail, and a strong commitment to providing outstanding customer service.
Key Responsibilities:
  • Respond promptly and professionally to customer inquiries regarding warranty claims via chat, email, and phone.
  • Assist customers in understanding their warranty coverage, terms, and conditions.
  • Process warranty claims efficiently, ensuring timely and accurate resolution.
  • Maintain detailed and accurate records of all customer interactions and claims in the CRM (Salesforce) system.
  • Provide customers with updates on the status of their warranty claims.
  • Collaborate with internal departments, such as technical support and logistics, to resolve customer issues.
  • Escalate complex or unresolved issues to the appropriate team members or supervisors.
  • Gather and document customer feedback to help improve products and services.
  • Stay informed about company products, services, and warranty policies.
  • Achieve or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.

Qualifications:
  • High school diploma or equivalent; college degree preferred.
  • Previous experience in customer service roles using various channels, such as Live Chat, Phones, and email. 3 years' warranty experience preferred, but not required.
  • Strong verbal and written communication skills.
  • Excellent problem-solving skills and attention to detail.
  • Ability to handle high-stress situations and manage multiple tasks simultaneously
  • Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.

Preferred Qualifications:
  • Knowledge of ServiceBench
  • Knowledge of Salesforce
  • Experience working with general contractors in a B2B environment
  • Bi-lingual (English/Spanish)

Benefits:
Health Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Short-term and Long-term)
Employee Assistance Program (EAP)
Tuition Reimbursement & Professional Development
Paid Vacation & Sick time
Company Paid Holiday's
401(k) Plan with Employer Match
Employee Discount Program
Invitation to Apply:
Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.
Qualifications:
  • High school diploma or equivalent; college degree preferred.
  • Previous experience in customer service roles using various channels, such as Live Chat, Phones, and email. 3 years' warranty experience preferred, but not required.
  • Strong verbal and written communication skills.
  • Excellent problem-solving skills and attention to detail.
  • Ability to handle high-stress situations and manage multiple tasks simultaneously
  • Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.

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