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Chat Manager Jobs in Raleigh, NC (NOW HIRING)

dbi

Operations Supervisor

Raleigh, NC · On-site

Managing Performance * Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs. * Observes individual team member performance and enforces action plans for ...

ClinDCast LLC

EHR Epic Analyst

Cary, NC · Remote

The ideal candidate will have a strong background in EpicCare Inpatient - Clinical Documentation, Secure Chat, Rover, Clinical Case Management, and Behavioral Health apps . This role involves working ...

DEFINITI LLC

Channel Manager

Cary, NC

$140K - $141K/yr

PURPOSE OF POSITION The Channel Manager is responsible for driving new business activity and ... the chat feature for quick communications. We utilize many Microsoft Teams features (such as ...

Definiti

Channel Manager

Cary, NC · On-site +1

$140K - $141K/yr

PURPOSE OF POSITION The Channel Manager is responsible for driving new business activity and ... the chat feature for quick communications. We utilize many Microsoft Teams features (such as ...

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All JobsChat JobsChat Manager JobsChat Manager Jobs in Raleigh, NC

Chat Manager information

See Raleigh, NC salary details

$22.4K

$59.6K

$99.6K

How much do chat manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for chat manager in Raleigh, NC is $59,638.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $67,100.00 per year, depending on experience, location, and employer.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.
What are the most commonly searched types of Chat jobs in Raleigh, NC? The most popular types of Chat jobs in Raleigh, NC are:
What are popular job titles related to Chat Manager jobs in Raleigh, NC? For Chat Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Chat Manager jobs in Raleigh, NC look for? The top searched job categories for Chat Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Chat Manager jobs? Cities near Raleigh, NC with the most Chat Manager job openings:
Chat Manager jobs near you

Compliance Operations Manager

Mayne Pharma

Raleigh, NC • On-site

Other

Posted 4 days ago

Job description

Description
Position Overview:
The Compliance Operations Manager executes the day-to-day operations of Mayne Pharma's Compliance & Risk Program. Working closely with business stakeholders, this role implements compliance initiatives, manages operational processes, leads cross-functional activities, and supports continuous improvement of the compliance program. The position emphasizes execution, operational excellence, and project management across monitoring, transparency reporting, training, policy administration, and investigations to help ensure compliance with applicable healthcare laws, regulations, and company policies.
The position reports to the VP, Global Head Compliance & Risk and is a hybrid position based in Raleigh, NC.
Specific Responsibilities
Compliance Program Operations
  • Develop, implement, and maintain compliance policies, procedures, guidance, and training.
  • Manage Compliance Committee meetings, materials, and follow-up activities.
  • Deliver compliance onboarding and targeted training for employees, as needed.
  • Oversee, in conjunction with Global Head Compliance & Risk, compliance risk assessments and implementation of mitigation activities.
  • Lead continuous improvement initiatives that enhance compliance program effectiveness.
  • Provide practical compliance guidance to business partners while supporting business objectives.

Monitoring & Transparency
  • Execute compliance monitoring and auditing activities, analyze trends, and communicate findings and recommendations.
  • Manage operational aspects of federal and state transparency reporting, including data validation, certifications, and disclosures.
  • Track remediation activities and support ongoing monitoring of corrective actions.

Investigations
  • Own internal investigations, including case intake, evidence collection, interviewing, case tracking, and recommendations for corrective action.

Key Competencies/Requirements:
  • Bachelor's degree required.
  • Minimum of 5 years of compliance experience in the pharmaceutical, biotechnology, or life sciences industry.
  • Knowledge of healthcare compliance laws, regulations, and industry codes (e.g., Anti-Kickback Statute, False Claims Act, FDA promotional requirements, PhRMA Code, etc.).
  • Experience supporting compliance monitoring, auditing, policy administration, or operational compliance programs.
  • Experience with federal and state transparency reporting, including Open Payments.
  • Experience with compliance technologies such as learning management systems, case management systems, expense management systems, or transparency reporting platforms.
  • Strong project management and organizational skills with the ability to manage multiple priorities.
  • Excellent written and verbal communication skills.
  • Strong analytical skills with exceptional attention to detail.
  • Ability to build collaborative relationships across business functions and influence without direct authority.

Physical Requirements:
  • Occasional travel required

Equal Employment Opportunity and Employment Eligibility
Mayne Pharma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Mayne Pharma also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Mayne Pharma is an E-Verify employer.
Any communication you receive from Mayne Pharma will never come from a personal email domain or chat service such as "gmail" or "Google Chat". All official communication from Mayne Pharma will be received from our company email domain - @maynepharma.com.

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