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Chat Manager Jobs in Raleigh, NC (NOW HIRING)

ClinDCast LLC

EHR Epic Analyst

Cary, NC · Remote

The ideal candidate will have a strong background in EpicCare Inpatient Clinical Documentation, Secure Chat, Rover, Clinical Case Management, and Behavioral Health apps . This role involves working ...

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Manage and optimize support operations within Intercom or similar support platforms, including ... Maintain a high standard of customer communication across chat, email, and live troubleshooting ...

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Manage and optimize support operations within Intercom or similar support platforms, including ... Maintain a high standard of customer communication across chat, email, and live troubleshooting ...

NoGigiddy

Customer Success Specialist

Raleigh, NC · Remote

$16 - $22/hr

RESPONSIBILITIES Respond to user inquiries via email, chat, and social media channels in a timely ... M Identify recurring issues and report patterns to the product team Contribute to the help center ...

Make

Account Executive Greenfield

Raleigh, NC · On-site

You will manage a high volume of inbound leads from fast-growing SMBs across North-America, while ... Generate Influenced Revenue via website chat (Merlin) with Human-in-the-Loop oversight. * Customer ...

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All JobsChat Manager JobsChat Manager Jobs in Raleigh, NC

Chat Manager information

See Raleigh, NC salary details

$22.4K

$59.6K

$99.6K

How much do chat manager jobs pay per year?

As of Jun 18, 2026, the average yearly pay for chat manager in Raleigh, NC is $59,638.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $67,100.00 per year, depending on experience, location, and employer.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the key skills and qualifications needed to thrive as a Chat Manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a Chat Manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

How can I make 2000 a week working from home?

A Chat Manager can potentially earn $2,000 a week by managing multiple client accounts, providing high-quality customer support, and developing efficient communication strategies. Building experience, acquiring relevant tools, and maintaining a flexible schedule can help increase earnings, but income varies based on workload, skill level, and client demand.

What is the work of a chat manager?

A chat manager oversees online customer support through live chat platforms, ensuring timely and effective communication with customers. They monitor chat interactions, resolve issues, and may use tools like CRM software to track conversations and improve service quality. Strong communication skills and familiarity with chat software are essential for this role.

What job makes $10,000 a month without a degree?

A Chat Manager can potentially earn $10,000 a month through managing online chat support teams, especially in high-demand industries like e-commerce or tech. Success depends on experience, leadership skills, and the ability to handle large-scale customer interactions, often requiring strong communication and organizational skills but not necessarily a formal degree.

What are Chat Managers?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

Is paid chatting a legitimate job?

Paid chatting jobs, including roles like chat managers, are legitimate employment opportunities when offered by reputable companies. These jobs typically involve moderating or engaging in online conversations and may require skills in communication and online tools; however, job seekers should be cautious of scams and verify the legitimacy of the employer before accepting offers.
What are the most commonly searched types of Chat jobs in Raleigh, NC? The most popular types of Chat jobs in Raleigh, NC are:
What are popular job titles related to Chat Manager jobs in Raleigh, NC? For Chat Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Chat Manager jobs in Raleigh, NC look for? The top searched job categories for Chat Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Chat Manager jobs? Cities near Raleigh, NC with the most Chat Manager job openings:
Chat Manager jobs near you
Bojangles General Manager - Pittsboro, NC - #1109

Bojangles General Manager - Pittsboro, NC - #1109

Bojangles (Randolph Restaurant Group)

Pittsboro, NC

Full-time

Posted 27 days ago

Bojangles rating

4.9

Company rating: 4.9 out of 10

Based on 411 frontline employees who took The Breakroom Quiz

65th of 104 rated fast food restaurants

Job description

At Randolph Restaurant Group, we place great emphasis on people and strive tocreate a culture that fosters growth and development. We are seekingindividuals who are passionate about their careers and have a love for Southern Hospitality. Join our team and experience a company that truly cares.

Randolph Restaurant Group is hiring and we want YOU to join our team! If you're at least 18 years old and ready to take your career to the next level, we want to hear from you. Our very competitive wages range based on experience and we are proud to be an equal opportunity employer providing a drug-free workplace.

But that's not all! As a valued member of our team, you'll enjoy an array of fantastic benefits, including a company 401K program, health, dental, and vision insurance, paid vacation, uniforms, paid training, Bo-Star incentives, free meals, opportunity for monthly bonus and so much more! The sky's the limit when you work for Randolph Restaurant Group - let's chat more during your interview.

If you're ready to take your career to the next level, we inviteyou to apply for the General Manager position at Bojangles today. As part of ourteam, you will have the chance to develop your leadership skills while servingour renowned Biscuits, Chicken, and Legendary Iced Tea - the best in theindustry. Let's work together to achieve great things!

What Bojangles employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Bojangles

Sourced by ZipRecruiter

Bojangles' Restaurants began as the dream of Jack Fulk and Richard Thomas, two veteran restaurant operators who predicted rising consumer demand for good food served in a quick-service environment. They based their concept on three attributes: distinctive flavor, high-quality products made-from-scratch, and a festive restaurant design with friendly service. Bojangles' isn't just in communities across the South, we're a part of them. From parades and festivals to charity events and community fundraising, we're right there supporting all those who make our restaurants and company a success. We are a locally-owned company with Christian values. We praise the hard work of our staff and encourage them to achieve their goals , as we know they are responsible for our success. We offer a team-oriented work environment along with the opportunity to serve the best biscuits, chicken, and legendary iced tea in the industry!

Industry

Food services and drinking places

Company size

5,001 - 10,000 Employees

Headquarters location

Charlotte, NC, US

Year founded

1977

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