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Chat Manager Jobs in Raleigh, NC (NOW HIRING)

ClinDCast LLC

EHR Epic Analyst

Cary, NC · Remote

The ideal candidate will have a strong background in EpicCare Inpatient Clinical Documentation, Secure Chat, Rover, Clinical Case Management, and Behavioral Health apps . This role involves working ...

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Manage and optimize support operations within Intercom or similar support platforms, including ... Maintain a high standard of customer communication across chat, email, and live troubleshooting ...

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Manage and optimize support operations within Intercom or similar support platforms, including ... Maintain a high standard of customer communication across chat, email, and live troubleshooting ...

Lids

6531 - Store Manager

Raleigh, NC · On-site

$18 - $20/hr

... chat platforms. Customer Experience * Lead and execute Lids selling strategy to achieve key ... Manage team's compliance within the scheduling and payroll process to align with policies ...

CIMA

Manager - Customer Service Call Centre

Durham, NC · Hybrid

$95K/yr

... chat and processing/fulfillment of work in the GEC. You will plan your resources to help deliver ... You will manage a team of up to 6 Associate Managers. You Will: * Lead a team of people, observing ...

New

AICPA

Manager - Customer Service Call Centre

Durham, NC · Hybrid

$95K/yr

... chat and processing/fulfillment of work in the GEC. You will plan your resources to help deliver ... You will manage a team of up to 6 Associate Managers. You Will: * Lead a team of people, observing ...

New

AICPA

Manager - Customer Service Call Centre

Durham, NC · On-site

$95K/yr

... chat and processing/fulfillment of work in the GEC. You will plan your resources to help deliver ... You will manage a team of up to 6 Associate Managers. You Will: * Lead a team of people, observing ...

New

aicpa

Manager - Customer Service Call Centre

Durham, NC · On-site

$95K/yr

... chat and processing/fulfillment of work in the GEC. You will plan your resources to help deliver ... You will manage a team of up to 6 Associate Managers. You Will: * Lead a team of people, observing ...

New

PublicInput

Customer Support Manager

Raleigh, NC · On-site

Maintain a high standard of customer communication across chat, email, and occasional live ... Prior experience managing or leading customer support teams in a high-growth SaaS company * Strong ...

PublicInput

Customer Support Manager

Raleigh, NC

Maintain a high standard of customer communication across chat, email, and occasional live ... Prior experience managing or leading customer support teams in a high-growth SaaS company * Strong ...

Fleet Feet

Customer Care Specialist

Carrboro, NC

$14.50 - $19.25/hr

Responsible for managing the customer experience through our Fleet Feet online store and app. This ... Answer calls (phone, chat, and email) to assist customers with order fulfillment and service ...

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All JobsChat JobsChat Manager JobsChat Manager Jobs in Raleigh, NC

Chat Manager information

See Raleigh, NC salary details

$22.4K

$59.6K

$99.6K

How much do chat manager jobs pay per year?

As of Jul 9, 2026, the average yearly pay for chat manager in Raleigh, NC is $59,638.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $67,100.00 per year, depending on experience, location, and employer.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What is the role of a chat manager?

A chat manager oversees live chat support or messaging platforms for a company, ensuring customer inquiries are addressed promptly and effectively. They monitor chat interactions, manage support teams, and may use tools like chat software to improve communication and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Chat Manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

What jobs pay 4000 a week without a degree?

A Chat Manager role typically does not pay $4,000 a week without specialized experience or skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain entrepreneurial ventures, but they usually require significant effort, expertise, or certifications. Most roles with such earnings are commission-based or involve self-employment rather than standard employment positions.

How does a Chat Manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

How can I make 2000 a week working from home?

A Chat Manager can potentially earn $2,000 a week by managing multiple client accounts, providing high-quality customer support, and developing efficient communication strategies. Building experience, acquiring relevant tools, and maintaining a flexible schedule can help increase earnings, especially with performance-based bonuses or commissions. Consistent effort and expanding your client base are key to reaching this income level from home.

What are Chat Managers?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

Is paid chatting a legitimate job?

Paid chatting jobs, including roles like chat managers, are legitimate in some industries such as customer service or online entertainment, but they vary in legality and reputation. It is important to verify the employer's credibility, understand the job requirements, and be cautious of scams or illegitimate offers. Legitimate roles typically involve clear job descriptions, fair compensation, and transparent communication.
What are the most commonly searched types of Chat jobs in Raleigh, NC? The most popular types of Chat jobs in Raleigh, NC are:
What are popular job titles related to Chat Manager jobs in Raleigh, NC? For Chat Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Chat Manager jobs in Raleigh, NC look for? The top searched job categories for Chat Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Chat Manager jobs? Cities near Raleigh, NC with the most Chat Manager job openings:
Chat Manager jobs near you
Bojangles General Manager - Pittsboro, NC - #1109

Bojangles General Manager - Pittsboro, NC - #1109

Bojangles (Randolph Restaurant Group)

Pittsboro, NC

Full-time

Re-posted 18 days ago

Bojangles rating

4.9

Company rating: 4.9 out of 10

Based on 413 frontline employees who took The Breakroom Quiz

64th of 104 rated fast food restaurants

Job description

At Randolph Restaurant Group, we place great emphasis on people and strive tocreate a culture that fosters growth and development. We are seekingindividuals who are passionate about their careers and have a love for Southern Hospitality. Join our team and experience a company that truly cares.

Randolph Restaurant Group is hiring and we want YOU to join our team! If you're at least 18 years old and ready to take your career to the next level, we want to hear from you. Our very competitive wages range based on experience and we are proud to be an equal opportunity employer providing a drug-free workplace.

But that's not all! As a valued member of our team, you'll enjoy an array of fantastic benefits, including a company 401K program, health, dental, and vision insurance, paid vacation, uniforms, paid training, Bo-Star incentives, free meals, opportunity for monthly bonus and so much more! The sky's the limit when you work for Randolph Restaurant Group - let's chat more during your interview.

If you're ready to take your career to the next level, we inviteyou to apply for the General Manager position at Bojangles today. As part of ourteam, you will have the chance to develop your leadership skills while servingour renowned Biscuits, Chicken, and Legendary Iced Tea - the best in theindustry. Let's work together to achieve great things!

What Bojangles employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Bojangles logo

About Bojangles

Sourced by ZipRecruiter

Bojangles' Restaurants began as the dream of Jack Fulk and Richard Thomas, two veteran restaurant operators who predicted rising consumer demand for good food served in a quick-service environment. They based their concept on three attributes: distinctive flavor, high-quality products made-from-scratch, and a festive restaurant design with friendly service. Bojangles' isn't just in communities across the South, we're a part of them. From parades and festivals to charity events and community fundraising, we're right there supporting all those who make our restaurants and company a success. We are a locally-owned company with Christian values. We praise the hard work of our staff and encourage them to achieve their goals , as we know they are responsible for our success. We offer a team-oriented work environment along with the opportunity to serve the best biscuits, chicken, and legendary iced tea in the industry!

Industry

Food services and drinking places

Company size

5,001 - 10,000 Employees

Headquarters location

Charlotte, NC, US

Year founded

1977

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