... live chat, and email / ticketing system. Train new merchants on Actum's payment solutions and ... Manage deadlines, submit daily wires, and assist with online account maintenance and navigation.
... live chat, and email / ticketing system. Train new merchants on Actum's payment solutions and ... Manage deadlines, submit daily wires, and assist with online account maintenance and navigation.
Part-Time Box Office Support Representative
$16.25 - $22/hr
... live chat, and in-person interactions. * Deliver proactive guest assistance by answering questions, providing way-finding support, and helping guests navigate the venue. * Assist guests with locating ...
Part-Time Box Office Support Representative
$16.25 - $22/hr
... live chat, and in-person interactions. * Deliver proactive guest assistance by answering questions, providing way-finding support, and helping guests navigate the venue. * Assist guests with locating ...
Benefit Counselor/Rep (Bilingual) - Seasonal Assignment
Plano, TX · On-site
$17/hr
Respond to customer inquiries through live chat and SMS messaging. * Manage multiple chat conversations simultaneously while maintaining accuracy and professionalism. * Assist employees with benefit ...
Benefit Counselor/Rep (Bilingual) - Seasonal Assignment
Plano, TX · On-site
$17/hr
Respond to customer inquiries through live chat and SMS messaging. * Manage multiple chat conversations simultaneously while maintaining accuracy and professionalism. * Assist employees with benefit ...
Benefit Counselor/Rep - Seasonal Assignment
Plano, TX · On-site
$17/hr
Respond to customer inquiries through live chat and SMS messaging. * Manage multiple chat conversations simultaneously while maintaining accuracy and professionalism. * Assist employees with benefit ...
Benefit Counselor/Rep - Seasonal Assignment
Plano, TX · On-site
$17/hr
Respond to customer inquiries through live chat and SMS messaging. * Manage multiple chat conversations simultaneously while maintaining accuracy and professionalism. * Assist employees with benefit ...
Benefit Counselor/Rep (Bilingual) - Seasonal Assignment
Plano, TX · On-site
$17/hr
Respond to customer inquiries through live chat and SMS messaging. * Manage multiple chat conversations simultaneously while maintaining accuracy and professionalism. * Assist employees with benefit ...
Benefit Counselor/Rep (Bilingual) - Seasonal Assignment
Plano, TX · On-site
$17/hr
Respond to customer inquiries through live chat and SMS messaging. * Manage multiple chat conversations simultaneously while maintaining accuracy and professionalism. * Assist employees with benefit ...
Benefit Counselor/Rep - Seasonal Assignment
Plano, TX · On-site
$17/hr
Respond to customer inquiries through live chat and SMS messaging. * Manage multiple chat conversations simultaneously while maintaining accuracy and professionalism. * Assist employees with benefit ...
Benefit Counselor/Rep - Seasonal Assignment
Plano, TX · On-site
$17/hr
Respond to customer inquiries through live chat and SMS messaging. * Manage multiple chat conversations simultaneously while maintaining accuracy and professionalism. * Assist employees with benefit ...
Part-Time Box Office Support Representative
Houston, TX · On-site
$17.25 - $23.25/hr
... live chat, and in-person interactions. * Deliver proactive guest assistance by answering questions, providing way-finding support, and helping guests navigate the venue. * Assist guests with locating ...
Part-Time Box Office Support Representative
Houston, TX · On-site
$17.25 - $23.25/hr
... live chat, and in-person interactions. * Deliver proactive guest assistance by answering questions, providing way-finding support, and helping guests navigate the venue. * Assist guests with locating ...
Sales Associate, Jewelry
Austin, TX · On-site
$19 - $21/hr
... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...
Sales Associate, Jewelry
Austin, TX · On-site
$19 - $21/hr
... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...
Sales Associate, Jewelry
Austin, TX · On-site
$19 - $21/hr
... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...
Sales Associate, Jewelry
Austin, TX · On-site
$19 - $21/hr
... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...
Sales Associate, Jewelry
Southlake, TX · On-site
$19 - $21/hr
... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...
Sales Associate, Jewelry
Southlake, TX · On-site
$19 - $21/hr
... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...
Sales Associate, Jewelry
Southlake, TX · On-site
$19 - $21/hr
... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...
Quick apply
Sales Associate, Jewelry
Southlake, TX · On-site
$19 - $21/hr
... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...
Sales Associate, Jewelry
Southlake, TX · On-site
$19 - $21/hr
... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...
Sales Associate, Jewelry
Southlake, TX · On-site
$19 - $21/hr
... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...
Sales Associate, Jewelry
$19 - $21/hr
... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...
Quick apply
Sales Associate, Jewelry
$19 - $21/hr
... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...
Sales Associate, Jewelry
San Antonio, TX · On-site
$19 - $21/hr
... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...
Sales Associate, Jewelry
San Antonio, TX · On-site
$19 - $21/hr
... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...
Sales Associate, Jewelry
San Antonio, TX · On-site
$19 - $21/hr
... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...
Sales Associate, Jewelry
San Antonio, TX · On-site
$19 - $21/hr
... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...
Sales Associate, Jewelry
$19 - $21/hr
... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...
Quick apply
Sales Associate, Jewelry
$19 - $21/hr
... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...
Interact with prospective students via phone, email, text message, live chat, and video. * Help readmitted applicants with registration and facilitate access to student services. * Assist with ...
Interact with prospective students via phone, email, text message, live chat, and video. * Help readmitted applicants with registration and facilitate access to student services. * Assist with ...
Service members via phone, Live Chat, text banking, secure/non-secure email and video. * Answer and ... Must be well-versed in all Credit Union products and services. * Assist members and potential ...
Service members via phone, Live Chat, text banking, secure/non-secure email and video. * Answer and ... Must be well-versed in all Credit Union products and services. * Assist members and potential ...
MAC Representative (Digital Services)
Deer Park, TX · On-site
$33K - $38K/yr
Service members via phone, Live Chat, text banking, secure/non-secure email, and video. * Answer ... Must be well-versed in all Credit Union products and services. * Assist members and potential ...
MAC Representative (Digital Services)
Deer Park, TX · On-site
$33K - $38K/yr
Service members via phone, Live Chat, text banking, secure/non-secure email, and video. * Answer ... Must be well-versed in all Credit Union products and services. * Assist members and potential ...
Service members via phone, Live Chat, text banking, secure/non-secure email and video. * Answer and ... Must be well-versed in all Credit Union products and services. * Assist members and potential ...
Service members via phone, Live Chat, text banking, secure/non-secure email and video. * Answer and ... Must be well-versed in all Credit Union products and services. * Assist members and potential ...
Live Chat Assistant information
What is a live chat assistant?
Live Chat Assistants are professionals who provide real-time customer support through online chat platforms. They assist customers by answering questions, resolving issues, and offering information about products or services. Live Chat Assistants typically work for companies in various industries, helping to improve customer satisfaction and streamline communication. Their role often requires strong written communication skills, multitasking abilities, and familiarity with customer service software.
What skills and qualifications are needed to be a live chat assistant?
To thrive as a Live Chat Assistant, strong written communication, problem-solving abilities, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or LiveChat is typically required. Outstanding multitasking, active listening, and patience help individuals excel in addressing customer inquiries efficiently and empathetically. These skills ensure timely, accurate responses and positive customer experiences, which are crucial for maintaining brand reputation and satisfaction.
What challenges do live chat assistants face when managing multiple conversations?
Live Chat Assistants often juggle several conversations at once, which can be challenging when trying to provide timely and personalized responses to each customer. Maintaining accuracy and empathy while switching between chats requires strong multitasking and organizational skills. It's important to stay calm under pressure, use available support tools effectively, and prioritize issues based on urgency to ensure customer satisfaction and avoid errors.
What is the difference between Live Chat Assistant vs Customer Service Representative?
| Aspect | Live Chat Assistant | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; some roles may prefer customer service experience | High school diploma; often requires customer service or communication training |
| Work Environment | Online, remote, or in-office chat platforms | In-office or remote call centers, retail stores, or offices |
| Industry Usage | Customer support, e-commerce, tech companies | Retail, telecom, banking, and various service industries |
| Common Search/Comparison | Often compared for online support roles | More general customer service roles |
Live Chat Assistants primarily handle online customer inquiries via chat platforms, focusing on quick, written communication. Customer Service Representatives may handle calls, emails, or in-person interactions, often requiring broader communication skills. While both roles support customer needs, Live Chat Assistants specialize in digital, real-time chat support, making them ideal for online businesses.
How much do live chat assistants get paid?
Live chat assistants typically earn between $10 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or flexible schedules, and higher pay is often associated with specialized skills or industry knowledge.
How to become a live chat assistant?
To become a live chat assistant, candidates typically need strong communication skills, basic computer proficiency, and familiarity with customer service software. Many employers require a high school diploma or equivalent, and some prefer prior experience in customer support or online communication. Training is often provided on the job to familiarize new assistants with company-specific tools and protocols.
What are the most commonly searched types of Live Chat jobs in Texas?
The most popular types of Live Chat jobs in Texas are:
What are popular job titles related to Live Chat Assistant jobs in Texas?
For Live Chat Assistant jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Live Chat Assistant jobs in Texas look for?
The top searched job categories for Live Chat Assistant jobs in Texas are:
What cities in Texas are hiring for Live Chat Assistant jobs?
Cities in Texas with the most Live Chat Assistant job openings:
Other
Medical, Dental, Vision, Life, Retirement
Posted 5 days ago
Key responsibilities
Manage merchant relationships, onboarding, and account support through phone, live chat, and email/ticketing system.
Train new merchants on payment solutions, account processes, and explain ACH processing, compliance, and payment timelines.
Coordinate with internal teams to resolve issues, manage account changes, maintain records, and respond to inquiries.
Job description
B2B Business Relationship Representative
About the Role
Actum Processing is seeking a resourceful B2B Business Relationship Representative to manage merchant relationships, onboarding, account support, and coordination.
This non-management position works collaboratively within the Support Department and does not include supervisory responsibilities.
Key Responsibilities
Work closely and cohesively with the Support team and serve as merchant contact throughout onboarding and account management via incoming phone calls, live chat, and email / ticketing system.
Train new merchants on Actum's payment solutions and account processes via incoming phone calls, live chat, and email/ticketing system.
Explain ACH processing, compliance requirements, and payment timelines.
Coordinate with Sales, Risk Management, Underwriting, and IT to resolve issues.
Manage agreement updates, limit revisions, deactivations, and other account changes.
Maintain account records, respond to inquiries, and escalate concerns when needed.
Balance merchant service with company policies, risk requirements, and compliance standards.
Manage deadlines, submit daily wires, and assist with online account maintenance and navigation.
Required Qualifications
At least two years of B2B client support and account management support experience.
Experience working with Zendesk, MicroSoft office, DocuSign, Zoom, and Customer Relationship Management (CRM) platform.
Excellent communication, customer-service, relationship-building, and problem-solving skills are strongly needed.
Strong organization, time management, attention to detail, and follow-through.
Ability to work effectively within the Support team and across departments.
Preferred Qualifications
Payments or banking experience, particularly with ACH or Real-Time Payments.
Technical support experience with SaaS, payment platforms, or similar business software.
Knowledge of basic accounting, underwriting, risk, or compliance processes.
About Actum Processing
Headquartered in Austin, Texas, Actum Processing is an industry leader in ACH and Real-Time Payment solutions. With over 50 years combined payment-processing experience, our team is constantly developing ways to enhance our payment offerings and provide the best products and services in the industry. We enjoy a casual work environment while building on team principles to ensure the best in client service.
We offer:
Competitive compensation.
Career-development opportunities.
Comprehensive medical, dental, vision, life, and disability insurance.
A matching 401(k) plan.
Casual, team-oriented Westlake Hills office with catered lunch on Wednesdays.
Position Details
This is a full-time, salaried, exempt Support Department position with company benefits and no management or supervisory responsibilities. Please include salary requirements.
No relocation assistance is available. Local candidates in or near the 78746 ZIP code only. Employment is contingent upon successful completion of a criminal background check.
Actum Processing is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, color, religion, national origin, sex, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.kills
About Actum Processing
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
11 - 50 Employees
Headquarters location
Austin, TX, US
Year founded
2011