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Live Chat Assistant Jobs in Forney, TX (NOW HIRING)

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Chat Lead

Dallas, TX · On-site +1

... and live agent conversations. This role plays a central part in the contact center's technology ... Proficiency in standard contact center CRM tools; familiarity with AI-assist platforms is an ...

HOMEVESTORS OF AMERICA INC

Support Tech

Dallas, TX · On-site

$36K - $45K/yr

Troubleshoot software issues and assist customers in resolving problems related to installation ... Familiarity with customer support software, ticketing systems, and live chat tools. (preferred ...

HOMEVESTORS OF AMERICA INC

Support Tech

Dallas, TX · On-site

$36K - $45K/yr

Troubleshoot software issues and assist customers in resolving problems related to installation ... Familiarity with customer support software, ticketing systems, and live chat tools. (preferred ...

Brilliant Earth

Assistant Store Manager, Jewelry

Dallas, TX · On-site

$55K - $60K/yr

Assistant Store Manager (Customer Experience Assistant Manager) - Dallas, TX Position Overview: The ... Respond to customer inquiries over phone, email and live chat, and ensure that high standards are ...

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All JobsLive Chat JobsLive Chat Assistant JobsLive Chat Assistant Jobs in Forney, TX

Live Chat Assistant information

What is a live chat assistant?

Live Chat Assistants are professionals who provide real-time customer support through online chat platforms. They assist customers by answering questions, resolving issues, and offering information about products or services. Live Chat Assistants typically work for companies in various industries, helping to improve customer satisfaction and streamline communication. Their role often requires strong written communication skills, multitasking abilities, and familiarity with customer service software.

What skills and qualifications are needed to be a live chat assistant?

To thrive as a Live Chat Assistant, strong written communication, problem-solving abilities, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or LiveChat is typically required. Outstanding multitasking, active listening, and patience help individuals excel in addressing customer inquiries efficiently and empathetically. These skills ensure timely, accurate responses and positive customer experiences, which are crucial for maintaining brand reputation and satisfaction.

What challenges do live chat assistants face when managing multiple conversations?

Live Chat Assistants often juggle several conversations at once, which can be challenging when trying to provide timely and personalized responses to each customer. Maintaining accuracy and empathy while switching between chats requires strong multitasking and organizational skills. It's important to stay calm under pressure, use available support tools effectively, and prioritize issues based on urgency to ensure customer satisfaction and avoid errors.

What is the difference between Live Chat Assistant vs Customer Service Representative?

AspectLive Chat AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often requires customer service or communication training
Work EnvironmentOnline, remote, or in-office chat platformsIn-office or remote call centers, retail stores, or offices
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Common Search/ComparisonOften compared for online support rolesMore general customer service roles

Live Chat Assistants primarily handle online customer inquiries via chat platforms, focusing on quick, written communication. Customer Service Representatives may handle calls, emails, or in-person interactions, often requiring broader communication skills. While both roles support customer needs, Live Chat Assistants specialize in digital, real-time chat support, making them ideal for online businesses.

How much do live chat assistants get paid?

Live chat assistants typically earn between $10 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or flexible schedules, and higher pay is often associated with specialized skills or industry knowledge.

How to become a live chat assistant?

To become a live chat assistant, candidates typically need strong communication skills, basic computer proficiency, and familiarity with customer service software. Many employers require a high school diploma or equivalent, and some prefer prior experience in customer support or online communication. Training is often provided on the job to familiarize new assistants with company-specific tools and protocols.

What are the most commonly searched types of Live Chat jobs in Forney, TX?

The most popular types of Live Chat jobs in Forney, TX are:

What are popular job titles related to Live Chat Assistant jobs in Forney, TX?

For Live Chat Assistant jobs in Forney, TX, the most frequently searched job titles are:

What job categories do people searching Live Chat Assistant jobs in Forney, TX look for?

The top searched job categories for Live Chat Assistant jobs in Forney, TX are:

What cities near Forney, TX are hiring for Live Chat Assistant jobs?

Cities near Forney, TX with the most Live Chat Assistant job openings:

Live Chat Assistant jobs near you
Infographic showing various Live Chat Assistant job openings in Forney, TX as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, and 2% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

Technology Lead | Data On Cloud - Platform | AWS

Spruce Infotech

Richardson, TX • On-site

Full-time

Re-posted 20 days ago

Key responsibilities

  • Lead end-to-end NICE CXone solution architecture and design governance.

  • Design contact center functionalities such as ACD routing, IVR call flows, callback workflows, and omnichannel interaction patterns.

  • Design integrations with CRM, telephony platforms, and other enterprise systems, and support technical implementation and operational readiness.

Job description

POC: Raju
Job Details:
Job title: Nice CXOne Technical Architect
Work Location with Zip code: Richardson, TX 75082
Duration of the project: 6 Months
• This role requires any travel (Yes/No): NO
• Please confirm if this would be onsite from day one OR Initial remote for 2-3 months, and then expect the candidate to work from the office OR 100% Remote: Onsite from day one
• Is this a 100% remote role? NO
• Vendor rate range: XXX
• Minimum years of experience required: 10+ Years
• Would you require the candidates to meet you for an in-person interview?: Video/Virtual Interview
• Education Qualification required: BE
NICE CXone Solution Architect
1. Role Overview
We are seeking an experienced NICE CXone Solution Architect to lead the architecture, design, and implementation of NICE CXone-based contact center solutions for the LPL Financial Contact Center Transformation Program. The role will focus on callback/contact management, Advisor Live Chat, omnichannel customer engagement, AI chatbot off-ramp integration, voice and digital workflows, enterprise integrations, and operational readiness.
2. Key Responsibilities
Solution Architecture & Design
• Lead end-to-end NICE CXone solution architecture and design governance.
• Create high-level design (HLD), low-level design (LLD), data flow, routing, and integration design artifacts.
• Define target-state architecture, implementation roadmap, design standards, and platform guardrails.
• Conduct architecture reviews and support technical decision-making with stakeholders.
Contact Center Functional Design
• Design ACD routing strategies, IVR call flows, callback workflows, skill-based routing, queue management, and escalation paths.
• Define omnichannel interaction patterns across voice, callback, live chat, and digital channels.
• Support Advisor Live Chat design including advisor workflows, digital routing, and client experience considerations.
• Define AI chatbot off-ramp scenarios and handoff patterns into assisted-service channels.
Platform Integrations
• Design integrations with CRM, telephony platforms, LiveVox, workforce management, quality management, analytics, and enterprise systems.
• Define API, REST/SOAP, webhook, middleware, and data exchange patterns where applicable.
• Ensure integration designs support reliability, monitoring, supportability, and operational readiness.
Technical Leadership & Delivery Support
• Guide developers, SDET engineers, and project teams on architecture principles and implementation best practices.
• Facilitate technical workshops with client SMEs, product owners, operations teams, and delivery teams.
• Support sprint planning, backlog refinement, design clarification, defect triage, and release readiness reviews.
• Provide troubleshooting support and root cause analysis for critical design or platform issues.
Migration, Cutover & Readiness
• Define migration and modernization approach from existing contact center capabilities where applicable.
• Develop cutover, fallback, rollback, and deployment readiness guidance.
• Support production readiness, operational handover, and acceptance sign-off activities.
Operational Excellence
• Ensure the solution considers scalability, performance, high availability, disaster recovery, compliance, security, and reliability.
• Recommend optimization opportunities across routing, customer experience, automation, reporting, and platform operations.
3. Preferred Skills
• NICE CXone certification or equivalent implmentation experience.
• Contact Center Transformation program experience, preferably in financial services.
• Experience with conversational AI, virtual assistant / chatbot integration, and AI-assisted customer engagement.
• Agile/Scrum delivery experience and ability to work with distributed global teams.
• Awareness of DevOps, CI/CD, release management, and operational support processes.
4. Soft Skills & Consulting Expectations
• Strong client-facing communication and stakeholder management skills.
• Ability to facilitate workshops and translate business requirements into architecture decisions.
• Strong problem-solving mindset with ownership of risks, dependencies, and design clarifications.
• Ability to work closely with PM, developers, QA/SDET, operations, and client SMEs.
• Clear documentation discipline and ability to present options, trade-offs, and recommendations.
5. Ideal Candidate Profile
• 10+ years overall IT experience with strong contact center transformation background.
• 5+ years of NICE CXone architecture, solution design, or implementation experience.
• Strong understanding of contact center operations, routing strategy, IVR, ACD, live chat, digital engagement, and callback management.
• Hands-on experience with enterprise integrations and API-based platform design.
• Ability to lead design discussions independently with client stakeholders and delivery teams.
Project Code: Modernization Contact Center

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