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Chat Agent Jobs in Forney, TX (NOW HIRING)

Internal Career Site

Chat Lead

Dallas, TX · On-site +1

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting ...

AppFolio

Sr. Machine Learning Engineer

Richardson, TX · On-site

$94K - $129K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the intersection of LLM agent frameworks, real-time voice technology, and streaming infrastructure. You will ...

AppFolio

Sr. Machine Learning Engineer

Richardson, TX · On-site

$94K - $129K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the intersection of LLM agent frameworks, real-time voice technology, and streaming infrastructure. You will ...

Mayan Journeys

Cruise Agent

Dallas, TX · On-site

About the job Cruise Agent Join our dynamic team as a Remote Cruise Travel Agent with Mayan ... Provide exceptional customer service via phone, email, and chat, guiding clients through the ...

MSR Cosmos

Google Cloud ML Engineer

Dallas, TX · On-site

$55.25 - $73.75/hr

Google Cloud ML Engineer- Vertex AI & CCAI Chat Virtual Agent Expert Location: Dallas, TX (Day1 Onsite) Duration: Long Term We seek an experienced developer to design, build, and deploy advanced ...

Inficare Technologies

Service Desk Agent

Dallas, TX · On-site

$16.75 - $21.50/hr

Service Desk Agent Location: Dallas, TX (Onsite) Job Type: Contract Duration: 6 Months Job Overview ... Serve as the first point of contact for resident and public inquiries via phone, email, or chat

InfiCare Technologies

Service Desk Agent

Dallas, TX · On-site

$16.75 - $21.50/hr

Role: Service Desk Agent Location: Dallas, TX (Onsite Role) Contract Role Duration: 6 Months Job ... Serve as the first point of contact for resident/public inquiries via phone, email, or chat.

Info Way Solutions

servicenow developer

Dallas, TX · On-site

$53.50 - $73.50/hr

The role involves configuring the Service Portal chat for Virtual Agent, creating portals and themes, and implementing ServiceNow modules such as Procurement Service Management. Responsibilities ...

Decagon

Agent Strategy Manager

Dallas, TX · On-site

$160K - $220K/yr

... voice, chat, email, SMS, and every other channel. We're building a future where customer ... About the Team Decagon's Agent Strategy team is a high impact group that shapes how customers use ...

CGI

GenAI Ops Solution Architect

Dallas, TX · On-site

Refactor SK Native Plugins, planners, function calling, prompts, memory, and chat history into Agent Framework agents and workflows. . Develop and enhance the orchestration layer using Python and ...

New

Jobs for Humanity

Customer Support Agent

Dallas, TX · On-site

$18.75 - $24.75/hr

Customer Support Agent - REF122Y Jobs for Humanity is collaborating with The RRS Group Inc to build ... Respond to resident inquiries via phone, email, or chat, delivering a positive and solution-focused ...

Smile Doctors , LLC

Patient Service Agent

Dallas, TX · On-site

$17.50 - $22/hr

Looking for a position that makes you smile? We're seeking a Patient Service Agent to join our ... Knowledge of digital applications including web, email, chat, text, etc. We saved the best for last.

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All JobsChat Agent JobsChat Agent Jobs in Forney, TX

Chat Agent information

See Forney, TX salary details

$4

$15

$22

How much do chat agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for chat agent in Forney, TX is $15.45, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.31 per hour, depending on experience, location, and employer.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How do you become a chat agent?

To become a chat agent, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer after hiring.
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Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Forney, TX as of August 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $32,128 per year, or $15.4 per hour.

Chat Lead

Internal Career Site

Dallas, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Key responsibilities

  • Own the chat queue by providing prompt, accurate, and brand-aligned responses to guest inquiries across live and AI-assisted conversations.

  • Monitor and optimize AI virtual agent interactions, including scripting, escalation triggers, and guest experience quality.

  • Support the onboarding, training, and quality assurance review of chat agents and transcripts.

Job description

Overview

Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We enrich people's perspective through inspired travel.

Our Mission: Enriching Lives Through Travel

Our Values: Guest Obsessed, Open and Inviting, Fun-Loving and Focused, Light-Hearted and Genuine, Casual Yet Polished, Safe and Responsible.

Job Summary:

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition toward AI-augmented service delivery. The Chat Lead maintains the Windstar standard of personalized, 180 degrees from Ordinary guest experiences across every digital touchpoint.

Full-time position available to work in a hybrid-model from Miami metro area, or remotely as long as you live in one of these states:

AR, AZ, FL, LA, MN, TX, and WI.

Responsibilities
  • Own the chat queue as primary channel, ensuring prompt, accurate, and brand-aligned responses to guest inquiries across live and AI-assisted conversations.
  • Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting, escalation triggers, and guest experience quality.
  • Co-own the guest-facing virtual agent alongside the AI Admin Lead, reviewing performance, providing front-line feedback, and coordinating content updates that reflect live guest inquiry trends.
  • Partner with the AI Admin Lead to flag chat-specific performance gaps, suggest workflow improvements, and support platform configuration updates.
  • Serve as backup support for inbound voice, outbound, and OCC (Onboard Cruise Consultant) functions during high-volume periods.
  • Maintain up-to-date knowledge of Windstar's itineraries, yacht products, promotions, and policies to provide accurate and compelling guest-facing information.
  • Support quality assurance review of chat transcripts, identifying coaching opportunities and escalating recurring issues to the supervisor.
  • Contribute to the onboarding and training of new agents on chat protocols, digital service standards, and AI-assisted tools.
  • Track and report on personal and team chat performance metrics; proactively identify trends requiring leadership attention.
  • Other duties as assigned.
Qualifications
  • 2+ years of experience in a contact center or customer service role; cruise or luxury travel experience preferred.
  • Demonstrated comfort with digital communication platforms and emerging technology tools; experience with AI-assisted or chat-based service is a plus.
  • Strong written communication skills with the ability to represent the Windstar brand voice across digital channels.
  • Ability to multitask across simultaneous chat interactions while maintaining accuracy and a guest-first mindset.
  • Collaborative team player with flexibility to support voice channels when needed.
  • Proficiency in standard contact center CRM tools; familiarity with AI-assist platforms is an advantage.

Benefits:

For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.

EEO: 

Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Employment Type: OTHER

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