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Chat Agent Jobs in Forney, TX (NOW HIRING)

Smile Doctors

Patient Service Agent

Dallas, TX · On-site

$17.25 - $22/hr

Looking for a position that makes you smile? We're seeking a Patient Service Agent to join our ... Knowledge of digital applications including web, email, chat, text, etc. We saved the best for last.

Smile Doctors

Patient Service Agent

Dallas, TX · On-site

$17.25 - $22/hr

Looking for a position that makes you smile? We're seeking a Patient Service Agent to join our ... Knowledge of digital applications including web, email, chat, text, etc. We saved the best for last.

Smile Doctors

Patient Service Agent

Dallas, TX · On-site

$17.25 - $22/hr

Looking for a position that makes you smile? We're seeking a Patient Service Agent to join our ... Knowledge of digital applications including web, email, chat, text, etc. We saved the best for last.

Smile Doctors

Patient Service Agent

Dallas, TX · On-site

$17.25 - $22/hr

Looking for a position that makes you smile? We're seeking a Patient Service Agent to join our ... Knowledge of digital applications including web, email, chat, text, etc. We saved the best for last.

Smile Doctors

Patient Service Agent

Dallas, TX · On-site

$17.25 - $22/hr

Looking for a position that makes you smile? We're seeking a Patient Service Agent to join our ... Knowledge of digital applications including web, email, chat, text, etc. We saved the best for last.

Smile Doctors

Patient Service Agent

Dallas, TX · On-site

$17.25 - $22/hr

Looking for a position that makes you smile? We're seeking a Patient Service Agent to join our ... Knowledge of digital applications including web, email, chat, text, etc. We saved the best for last.

DaBella

Dialer Systems Administrator

Irving, TX · On-site

$70 - $80/hr

Maintain and optimize IVRs, call queues, campaigns, dialing strategies, SMS/chat channels, communication workflows, call routing, agent skills, and campaign priorities to support daily operations.

MCI Careers

Bank Customer Service Agent

Duncanville, TX · On-site

$14 - $19/hr

... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ... POSITION OVERVIEW CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are ...

MCI Careers

Bank Customer Service Agent

Balch Springs, TX · On-site

$13.25 - $17.75/hr

... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ... POSITION OVERVIEW CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are ...

MCI Careers

Bank Customer Service Agent

Addison, TX · On-site

$15 - $20/hr

... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ... POSITION OVERVIEW CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are ...

MCI Careers

Bank Customer Service Agent

Dallas, TX · On-site

$13.10 - $17.25/hr

... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ... POSITION OVERVIEW CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are ...

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Showing results 21-40

All JobsChat Agent JobsChat Agent Jobs in Forney, TX

Chat Agent information

See Forney, TX salary details

$4

$15

$22

How much do chat agent jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for chat agent in Forney, TX is $15.45, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.31 per hour, depending on experience, location, and employer.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How do you become a chat agent?

To become a chat agent, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer after hiring.
More about Chat Agent jobs

What are the most commonly searched types of Chat Agent jobs in Forney, TX?

The most popular types of Chat Agent jobs in Forney, TX are:

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For Chat Agent jobs in Forney, TX, the most frequently searched job titles are:

What job categories do people searching Chat Agent jobs in Forney, TX look for?

The top searched job categories for Chat Agent jobs in Forney, TX are:

What cities near Forney, TX are hiring for Chat Agent jobs?

Cities near Forney, TX with the most Chat Agent job openings:

Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Forney, TX as of August 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $32,128 per year, or $15.4 per hour.

Patient Service Agent

Smile Doctors

Dallas, TX • On-site

$17.25 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Smile Doctors rating

6.2

Company rating: 6.2 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

698th of 898 rated healthcare providers

Job description

Looking for a position that makes you smile?
We're seeking a Patient Service Agent to join our growing team.
How you'll make us better:
  • Acquire patient and issue-related information and enter call-tracking database
  • Respond to inquiries in a courteous and timely manner, utilizing proper grammar and verbal skills
  • Provide optimal patient experience by effectively resolving issues on a patient's first call
  • Coordinate appointment schedule
  • Take payments
  • Use multiple computer applications concurrently, maneuvering through their respective functions
  • Work as a consultative partner to your clients, building rapport and providing direction

Your special skills:
  • Skilled in establishing and maintaining good working relationships with customers and coworkers
  • Ability to work independently with limited supervision
  • Ability to communicate effectively verbally and in writing
  • Ability to listen and understand information verbally and in writing

Prerequisites for success:
  • High school diploma or equivalent required
  • Bilingual preferred, but not required
  • Dental field experience a plus, but not required
  • Call Center experience a plus, but not required
  • Knowledge of using computer systems, which may include software programs, entering data or processing information
  • Knowledge of digital applications including web, email, chat, text, etc.

We saved the best for last.
In exchange for the dynamic contribution you'll bring to our team, we offer:
  • Competitive salary
  • Medical, dental, vision and life insurance
  • Short and long-term disability coverage
  • 401(k) plan
  • 3 weeks paid time off in your first year + paid holidays
  • Discounts on braces and clear aligners for you and your family members

Why Smile Doctors?
As the nation's leading Orthodontic Support Organization, Smile Doctors is shaping the future of orthodontics through strategic partnerships with top local doctors. We provide best-in-class support services so our partner orthodontists can focus on what they do best - driving extraordinary treatment outcomes and providing patients with an unmatched experience.
With hundreds of partnered practices across the nation, our synergistic approach has made us the fastest-growing organization in our industry and produced an ever-expanding need for top talent as we continue our unprecedented trajectory. To us, there's no such thing as "top of our game." We're always climbing higher - together. And as our business grows, there's plenty of room for our team to grow their careers, too.
Our dynamic support services team is comprised of world-class professionals whose diverse experiences drive innovation and development. Together, we are committed to passionately helping others achieve their best, most confident smiles.
This is the perfect opportunity to grow with an expanding organization! Apply today!

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