POSITION SUMMARY
TheAdult Services Associateprovides reference and Readers' Advisory services and technologyassistanceto Library customers. Supports staff in managing collections and conducting programs. Promotes Library resources, programs, and services.
RESPONSIBILITIES
- Assistscustomers with a broad spectrum of resources, including print, electronic and digital online resources.
- Upholds the highest standards of customer service with polite, helpful, and efficient interactions with vendors, customers, and staff.
- Provides training and guidance to customers and staff, providing support one on one and occasionally with groups in classroom settings.
- Usesrelevant computer software to access information, answer questions, and perform daily tasks.
- Stays current with adult and teen literature, relevant technology, and library trends.
- Provides reference and Reader's Advisoryassistanceto customers, including topical research and material location.
- Assistsand occasionally leads presentations of library programs.
- Assembles and arranges displays of public information, bulletin boards, books, and other library materials.
- May process, track, and report Interlibrary Loan (ILL)requests;may serve as contact person for ILL services.
- Mayperiodically serve as PersonInCharge (PIC), providing support for employees, customers, and facility issues.
- Assists Librarians with collection management following established guidelines.
- Prepares reports and statistics for review asrequested.
- Proactivelyparticipatesin outreach activitiesand eventswith Library partners.
- Works with volunteers to assign and review tasks.
- Troubleshoots and resolves minor computer hardware and software problems.
- Attends professional development opportunities.
KNOWLEDGE/SKILLS/ABILITIES
- Proficient in relevant computer software programs such as Microsoft Office and Outlook.
- Strong technology skills to assist with technology classes for customers and staff training.
- Familiar with current operating systems: Microsoft Office Suite, social networking tools, mobile platforms (iOS and Android), cloud storage (including OneDrive and Google Drive.
- Demonstrates exceptional customer service, providing qualityassistanceto vendors, customers, and staff.
- Ability to effectively provide referenceassistanceand instruction services.
- Demonstrates strong verbal,writtencommunicationand interpersonalskills;working effectively with diverse cultures, interpersonal styles, abilities, and backgrounds.
- Ability to successfully lead programs and give presentations.
- Uses problem solving skills indeterminingpriorities, findingtimelysolutions to departmental or system-wide issues.
- Service-oriented with the ability toestablishand maintain effective relationships with staff and the public.
- Successfully supports and/or collaborates on projects and programs with staff members.
- Takesresponsibility for consistent completion and follow-up on all tasks.
- Responsive to change anddemonstratesadaptability.
- Maintains a positive approach while doing daily tasks and when faced with adversity.
- Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers.
EDUCATION/EXPERIENCE/QUALIFICATIONS
- Bachelor's degree from four-year college or university; or minimum 5 years related experience and/or training; or equivalent combination of education and experience.
- Bilingualproficiencya plus.
PHYSICAL DEMANDS/WORK ENVIRONMENT
- Communicate with staff and customers in person, via email and over the phone.
- May require either being in a stationary position or moving about for prolonged periods.
- Moves equipment or library materials weighing up to 35 lbs.
- Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations.
DETAILS
The benefits of this position at the Naperville Public Library include:
- Annual Vacation Accrual: 3 weeks per year.
- Holidays: 7 days per year.
- Annual Sick Accrual: 12 days per year.
- Up to 5 Personal Days per calendar year prorated based on the hire date.
- Illinois Municipal Retirement Fund (Pension Plan).
- Health Benefits (Medical, Dental, Vision).
- 12 weeks paid parental leave.
- Training and development opportunities.
WORK SCHEDULE:
Monday 8:30 a.m. - 5 p.m.
Tuesday 8:30 a.m. - 5 p.m.
Wednesday 8:30 a.m. - 5 p.m.
Thursday 12:30 - 9 p.m.
3 Fri/mo. 8:30 a.m. - 5 p.m.
1 Fri/mo. 12:30 - 9 p.m.
1Weekend/mo.
Saturday 8:30 a.m. - 5 p.m.
Sunday 12:45 - 5 p.m.
* Schedules are subject to change.
To learn more about us, go tohttps://www.naperville-lib.org/jobsandDiversity, Equity & Inclusion | Naperville Public Library, IL (naperville-lib.org)