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CHARLES COUNTY PUBLIC LIBRARY

Mission: The Charles County Public Library creates opportunities for the community to engage, discover, and learn.

Vision: We are a trusted Charles County anchor that enhances lives and supports our communities.

1. Oversees and ensures the delivery of quality public services to customers (circulation, information/reference services, programming, customer technology). Regularly evaluates library services, collections, policies, and procedures to ensure maximum effectiveness. Sets, implements, and oversees customer service standards and expectations. 
2. Ensures that decisions, recommendations, and operational actions are aligned with the Library's mission,  and responsibility to serve the public. 
3. Supervises and establishes overall work objectives; develops, coaches, counsels, reviews and evaluates work performance, completes performance evaluations, and administers employee disciplinary actions. Participates in interviewing and selecting staff.
4. Responsible for interpreting and enforcing collective bargaining agreements and workplace policies on behalf of the library. May participate in negotiations on behalf of the library.
5. Communicates and coordinates policies, procedures, and operational information to staff.
6. Assists and advises the Executive Director in annual budget preparation, capital improvement planning, long range and strategic planning, policy recommendations to the Board of Trustees, and special projects. 
7. Monitors emerging library technologies, trends, innovations and new products and services; recommends and oversees implementation of new products, services, and strategies to advance and improve public service operations, with an emphasis on meeting customer needs.
8. Professionally represents CCPL in meetings and events. May participate in meetings with citizens and community groups, including speaking to community groups, professional groups, the Board of Trustees and County Government elected officials. 
9. Works with the Library Board and assumes leadership of the library in the absence of the Executive Director. 
10. Works with the IT manager and branch managers to oversee day-to-day technology infrastructure and facilities management of the library.
11. Coordinates the implementation of technology initiatives related to public service offerings.
12. Oversees the procurement of furniture and supplies for new and existing library facilities; assists in the design of new libraries as needed. 
13. Monitors the routine maintenance, repair and general condition of all branch buildings and grounds, communicates concerns and recommendations to the Executive Director.
14. Monitors operational budgets and vendor contracts. Works effectively with Finance and ensures internal controls and good stewardship.
15. Reviews and monitors performance metrics and statistics. 
16. Leads project teams as needed.
17. Provides leadership, guidance, administration and supervision in a variety of situations including staff supervised, committee assignments, and departmental interactions. 
18. Works to promote collaboration among library branches and departments system-wide. 
19. Assists in developing strategies to promote the library in the community.
20. Prepares a variety of reports and statistics. 
21. Provides a consistently high level of service to others by assisting with requests, or locating appropriate resources for the request.
22. Fulfills Continuing Education requirements and stays current with Library developments, maintaining Professional Certification.
23. Performs other duties as assigned. 

Supervisory Work Standards:

• Oversees the efficient operation of the department/branch; shows working knowledge of  branch operations; participates in interlibrary and inter-branch activities; conducts tours and orientations.
• Ensures accountability by directing and evaluating branch managers to require that operational decisions effectively consider service and operations, staffing, budgetary, and other operational needs while fulfilling the library’s purpose and its responsibility to serve the needs of the community 
• Contributes to staff selection; evaluates job performance; establishes priorities and work schedules; trains, supervises, schedules and coaches staff. 
• Delegates responsibilities appropriately; takes corrective action as required; keeps supervisors and staff informed.
• Keeps current with compliance training. 
• Acts as a role model; ensures teamwork; uses good judgment in decision-making/problem-solving; makes an effort to motivate staff; is receptive to staff suggestions/concerns.
• Collects, analyzes and records statistics; generates required reports. 
• Uses resources effectively.

Job Specific Performance Standards:
Employees are expected to meet the following performance standards:

• Monitors performance and delivery of branch services including information/reference services, circulation, customer technology, and programming;
• Organizes, directs, and monitors the formation, goals, and effectiveness of various committees, and cross-functional teams;
• Exercises sound judgment in considering operational, organizational, and community needs to ensure decisions support effective public library service. 
• Evaluates vendor contracts and monitors delivery of services relating to operations;
• Works with managers to monitor the safety and security of library buildings and vehicles;
• Acts as Director when required;
• Maintains statistics and records;
• Participates in staff selection;
• Works with the Board of Trustees when required; 
• Coordinates the provision of library services with supervisors;
• Demonstrates excellent service to others by addressing requests in a professional and timely manner.

Required Knowledge, Skills, and Abilities:
The employee is expected to perform or possess the following:

1. Ability to gain thorough knowledge of Charles County Public Library’s policies and procedures in order to use ability and skills to represent and support the library’s best interests in fulfilling public services.
2. Demonstrated strong management and leadership skills.
3. Ability to act as a representative of Charles County Public Library to the public.
4. Effective communication and decision-making skills with strong customer focus.
5. Demonstrated ability to understand and communicate operational strategies to successfully implement, improve, and/or maintain public library services.
6. Ability to take appropriate action to assure implementation.
7. Ability to keep all relevant parties informed of all major issues and to recommend changes as appropriate.
8. Demonstrates sound judgment when making decisions. 
9. Ability to make difficult decisions, and manage conflict.
10. Knowledge of effective supervision strategies for staff.
11. Knowledge in budget preparation and management.
12. Strong analytical and team skills.
13. Ability to make presentations to Board and community organizations when needed. 
14. Ability to operate relevant computer systems, including hardware and software, eReaders, and office machines. 
15. Ability to work evenings, weekends and at other branches as needed.

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

This and all Charles County Public Library positions are subject to transfer.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

1. Must have a Master’s degree in Library Science or Library Information Science from an ALA accredited institution.
2. Minimum of 5 years of demonstrated strong management skills and experience including five years of public library experience in a management role, preferably in administration for a mid to large size system.
3. Experience managing in a unionized environment and assisting with negotiations on behalf of the library.
4. Must possess or be eligible to obtain Professional Librarian Certification from the Maryland Department of Education. Certification must be obtained within six months of hire, and maintained to comply with MSDE requirements.
5. Must be able to work at all library locations and worksites, which may include evenings and weekends and occasional travel requirements that may include conferences or meetings outside of the county.

Equivalent combination of relevant experience and training or education may be considered. 

Physical and Environmental Conditions:

Work requires routine physical effort in the handling of moderately heavy materials of up to 40 pounds. Work requires standing for long periods of time and some stooping and bending.

Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, libraries, classrooms or meeting and training rooms, e.g., use of safe workplace practices with office equipment, avoidance of trips and falls and observance of fire and building safety regulations.

The Charles County Public Library extends equal opportunity to all qualified staff members and applicants for employment without respect to race, color, religion, national origin, ancestry, LGBTQ+ status, veteran status, sex, age, disability, or any other protected class under the law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the human resources department by calling 301-934-9001, or via email hr@ccplonline.org.

This organization participates in e-verify.