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Library Customer Service Assistant Jobs in Oregon

Wacounty

Library Assistant

Hillsboro, OR

$25.70 - $31.24/hr

Provide excellent internal and external customer service. * Manage time effectively and efficiently ... Library Assistant Minimum Qualifications Education and Experience: * One (1) year of experience ...

New

Thomas Sales & Service Ford

service assistant

Madras, OR · On-site

$15.50 - $20.50/hr

Greeting customers and directing them to available mechanics * Consulting with mechanics regarding ... Service assistant responsibilities include greeting customers, listening to their needs and ...

Thomas Sales & Service Ford

service assistant

Madras, OR

$15.50 - $20.50/hr

Greeting customers and directing them to available mechanics * Consulting with mechanics regarding ... Service assistant responsibilities include greeting customers, listening to their needs and ...

Thomas Sales & Service Ford

service assistant

Madras, OR

$15.50 - $20.50/hr

Greeting customers and directing them to available mechanics * Consulting with mechanics regarding ... Service assistant responsibilities include greeting customers, listening to their needs and ...

Thomas Sales & Service Ford

service assistant

Madras, OR

$15.50 - $20.50/hr

Greeting customers and directing them to available mechanics * Consulting with mechanics regarding ... Service assistant responsibilities include greeting customers, listening to their needs and ...

City of McMinnville, OR

Library Technician

Mcminnville, OR · On-site

$21.35 - $29.89/hr

Provide customer service such as communicating positively with patrons, partner organizations, and city coworkers. * Assist with promoting and coordinating library programs and events. * Participate ...

City of McMinnville

Library Technician

Mcminnville, OR

$21.35 - $29.89/hr

Library Team Member Provide customer service such as communicating positively with patrons, partner organizations, and city coworkers. Assist with promoting and coordinating library programs and ...

City of The Dalles

Library Page

The Dalles, OR · On-site

$15.05 - $18.51/hr

Assisting the public with excellent customer service Working Conditions: * Frequent sitting ... Familiarity with library organization systems, including the Dewey Decimal System Education * High ...

Henry Day Ford

Automotive Service Assistant

Aloha, OR · On-site

$18/hr

The Service Assistant/Cashier must deal with the customer needs relating to the service or repair of their vehicles while ensuring that each customer is treated as an individual, with care and ...

City of The Dalles, Oregon

Library Page

The Dalles, OR · On-site

$15.05 - $18.51/hr

Assisting the public with excellent customer service Working Conditions: * Frequent sitting ... Familiarity with library organization systems, including the Dewey Decimal System Education * High ...

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All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Oregon

Library Customer Service Assistant information

See Oregon salary details

$12

$21

$29

How much do library customer service assistant jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for library customer service assistant in Oregon is $21.17, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.13 per hour, depending on experience, location, and employer.

Is Library Assistant customer service?

A Library Customer Service Assistant is responsible for helping library patrons find materials, answer questions, and provide information about library services. Customer service skills, such as communication and problem-solving, are essential in this role, which often involves interacting with visitors in person or over the phone. The position may also require familiarity with library management systems and a friendly, helpful attitude.

What are some common challenges faced by Library Customer Service Assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What qualifications do you need for a Library Assistant?

Library Customer Service Assistants typically need a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may prefer familiarity with library management systems or relevant certifications.

How to become a Library Assistant with no experience?

To become a library customer service assistant with no experience, focus on developing strong communication and organizational skills, and demonstrate a willingness to learn. Many libraries offer on-the-job training, so applying for entry-level positions and highlighting any relevant volunteer work or customer service experience can improve your chances. Obtaining a high school diploma or equivalent is typically required, and familiarity with library systems or basic computer skills can be beneficial.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a Library Customer Service Assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a Library Assistant do?

A Library Customer Service Assistant helps patrons find and check out books and other materials, answers questions, and provides information about library services. They may also organize materials, assist with computer use, and handle administrative tasks. Good communication skills and familiarity with library catalog systems are important for this role.

What does a Library Customer Service Assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Oregon? For Library Customer Service Assistant jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Oregon look for? The top searched job categories for Library Customer Service Assistant jobs in Oregon are:
What cities in Oregon are hiring for Library Customer Service Assistant jobs? Cities in Oregon with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Oregon as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $44,037 per year, or $21.2 per hour.

Library Assistant

Wacounty

Hillsboro, OR

$25.70 - $31.24/hr

Full-time

Posted 2 days ago

New

Job description

Note: This job will be posted through 11:59 PM of the day prior to the end date listed.

Current Washington County Employees: Please apply through the employee portal to be considered for this opportunity.

Job Type:

Regular

Pay Range:

$25.70 - $31.24 Hourly

Department:

Library Services

FLSA Exemption Status:

Non-Exempt

About the Opportunity:

Washington County Cooperative Library Services (WCCLS) is seeking Library Assistants to join our Technical Services team. Thesefour (4)full-time positions will support our mission by ensuring that our technical services and library materials workflows deliver high-quality books and media to our community, as part of a centrally managed collection.As a Library Assistant, on any given day, you may find yourself:

  • Processing books, media, and other library materials

  • Handling interlibrary loan requests, returns, and processing

  • Handling and shipping library mail service materials for patrons who cannot visit a library on their own

  • Copy cataloging items

  • Preparing and placing orders for materials

  • Contacting vendors tomaintainefficient materials acquisition

  • Shelving, pulling holds, and checking in items on our central sorter

  • Assistingpatrons on the phoneand/or online

IdealKnowledge, Skills, and Abilities (KSAs):

  • Basic data analysis and mathematical principles.

  • Maintain complete andaccuraterecords.

  • Effectively perform work assignments and adapt when necessary.

  • Provide excellent internal and external customer service.

  • Manage time effectively and efficiently while balancing multiple priorities while consistently meeting due dates.

  • Learn, read, and practice library policies and procedures.

  • Adapt to change and try new creative approaches.

  • Establish andmaintaincooperative working relationships with individuals and groups who come from diverse backgrounds and represent members of the public, coworkers, and/or vendors.

To review the complete classification, including the full list of knowledge, skills, and abilities (KSAs) associated with this position, use this link:Library Assistant

Minimum Qualifications

Education and Experience:

  • One (1) year of experience performing administrative or library support work; six (6) months of the experience must have been in a library.

Additional Licenses, Certificates, Physical Abilities, and Specialty Requirements:

  • Bilingual skills are highly desired, but not a requirement for therole.

AboutWCCLS:

WCCLS is the primary funding source for public libraries in Washington County and provides the essential infrastructure that links independently operated library buildings together into one system that is accessible to all county residents. This includes library collections, technology access, the integrated library system and discovery layer, materials movement, and administering the cooperative library system, including policies, contracts, dataanalysisand reporting. The cooperative model ensures that residents incitiesbig and small, as well as rural and unincorporated areas across the county, have access to the same life-changing library services.
Washington County is located just west of Portland, Oregon. We are the second most populous county in our welcoming state and the five most spoken languages after English are Spanish, Vietnamese, Chinese, Korean, and Russian. With a strong regional tech economy, Washington County has a high median education and income level, and there is strong community support for our public library system. In November 2025, voters supported a significant funding increase for WCCLS. WCCLS is a department of Washington County, and our Board of County Commissioners are great supporters of our library system, including our deeply held value of the freedom to read. Learn more about visiting the beautiful rural areas and the thriving cities of Washington County at tualatinvalley.org.

The Library Cooperative and Centralized Collections

These new positions for WCCLS come out of a multi-year funding and governance evaluation process that our cooperative library system has undertaken. The cooperative system is a partnership between the county, 9citiesand 3 nonprofit associations. Our 12 partnersoperate16 library locations, and historically have managed their physical collections locally, while WCCLS provided centralized digital collections. The partners have agreed to centralize collection management and technical services across print and digital by July 2027, to support the long-term fiscal sustainability of the system.Learn more about this transition and see local collection statistics.

The Library Assistants will be joining a new Technical Services team that will be part of implementing centralized collections for the cooperative. They will work closely with our Collections and Materials Movement teams at our Griffin Oaks warehouse and office, helping to support existing programs like interlibrary loan and library mail service and working with their new team to develop technical services workflows.


Selection Process:

You can review our standard selection process here.


Our commitment to you:
Washington County is an equal opportunity employer committed to using a merit-based system in which recruiting, selecting, and advancing employees is based on knowledge, skills, and abilities. Our organization embraces innovation, collaboration, and work-life harmony. We promote employee development and offer an award-winning benefits and wellness program as well as an opportunity to serve and support our vibrant community.


Veterans' Preference:
If you are a Veteran and would like to be considered for Veterans' preference for this recruitment, please review the instructions using this link:Veterans' Preference Points.
Accommodation under the Americans with Disabilities Act:
Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in the selection process for this recruitment. To obtain confidential assistance please contact Human Resources 503-846-8606, or email:Careers@WashingtonCountyOR.gov at least 48 hours before any step in the recruitment and selection process for which you feel you need accommodation.
Status of Your Application:
You will be advised by email of your status at each step in the application process, from initial application to final employment disposition. Please note that Washington County communicates with all candidates via email.


Notice: Washington County is currently undergoing a comprehensive classification and compensation study. The purpose of this project is to create new job descriptions and create new classification and compensation systems. Outcomes of the project will include changes to classification titles, which could impact compensation structures. No one will have their pay rate lowered because of this project. For represented positions, appropriate bargaining processes will be utilized prior to implementation.

Questions?

Recruiter:

Mia Richards

Email Address:

Mia_Richards@washingtoncountyor.gov

Apply