Library Customer Service Assistant Jobs in Oregon

Position Summary Department: Library Union Affiliation: AFSCME Work Schedule: Varies Total Hours Per Week: 40 Location: Tillamook Main This classification is the primary position for library work. The position requires excellent customer service skills in serving the public and organizational skills to maintain the library's collection. This classification is responsible for materials movement, library circulation, and materials processing.

In addition to those areas, this classification may provide basic reference services and conduct public programs. Qualifications Required Qualifications (Minimum qualifications for this role) Education High school diploma or equivalent. Experience One (1) year of clerical and customer service experience in any setting which gives exposure to office procedures, machines, and methods.

Certifications or Licenses At the time of appointment, must possess a valid Oregon driver's license and maintain an acceptable driving record. Other Qualifications Must pass a pre-employment criminal history background investigation. Essential Duties Duties assigned to this classification include, but are not limited to, the following examples.

The Library Assistant carries out a full range of recurring activities involved in circulating, maintaining, and locating items in the library collection. Shelving and Materials Processing: Maintain the library's collection: Sort, shelve, and organize library materials including books, periodicals, CDs, DVDs, and equipment by call number or according to internal library protocol. Assist in the weeding and collection maintenance work as directed by librarians or managers.

Maintain public displays of books or other materials. This includes community information display areas. Fill and transport crates of library materials.

Process additions to the collection: Cover, stamp, and apply labeling. Input location codes and item records into catalog system. Identify periodicals that have not been received and prepare and submit claims to the publisher.

Assist the technical services specialist with processing, preparing, lending, and receiving Interlibrary Loan materials. Pull up daily list of requests from other libraries in the Chinook Library Network. Pull items and send to the requesting library.

Process items returned from Chinook Library Network. Provide basic mending of damaged library materials. Customer Service - Library Accounts, Ready Reference, and Programs: Responsible for customer service with materials circulation and patron account management.

This includes checking materials in and out, creating library accounts and issuing library cards, updating patron account information, placing and distributing library materials held for patrons. Resolve patron problems by researching disputed late fees, charges for lost or damaged materials, or errors in registration. Prepare paper and virtual brochures, flyers, bookmarks, handouts, posters for distribution to patrons.

May provide customer service at outreach destinations and cover shifts at other library locations. May engage in basic reference services for patrons including finding library materials based on patron requests, looking up basic information such as location directions, government and non-profit information and services, whereas detailed searches are performed by higher classifications. Help patrons use computers, printers, fax machines, and other library equipment.

May reserve study rooms and other library spaces. Develop and host library programs for the public. Courier / Outreach Delivery: Library Assistant 2 personnel assigned to Courier and Outreach Delivery have the following additional duties: May drive the library van to each branch library in the county as well as other consortium locations, to deliver requested library materials to the appropriate library/branches.

May provide outreach customer service and deliver library materials to patrons that cannot access the library on their own. Branch Operations: Library Assistant 2 personnel assigned to individual branch libraries have the following additional duties: Routinely act as person-in-charge (PIC) throughout the workday. Assess and handle immediate situations, keeping management informed in a timely manner.

Provide a consistent presence within the local community. Within the course of daily duties, branch library staff accurately and professionally represent Tillamook County Library to patrons and visitors and represent the needs of the local community to Tillamook County Library. Provide continuous public service throughout the workday, including simultaneous reference and circulation duties, provide technical help, library event oversight, and patron assistance with additional library services.

Branch staff do not have assigned shifts or times for distinct types of work. They are expected to effectively assess, prioritize, and perform tasks to meet the daily, weekly, and monthly needs of the branch's location. Assess community and partner requests, handling or referring them as appropriate.

Independently oversee day-to-day collection maintenance: ensuring it is in good order for the public and raising awareness of other collections available through the library network, in consultation with librarian staff. Performs additional duties as assigned. Supplemental Information Supervisory Responsibilities Supervision is not a function assigned to this role.

Supervisory Controls Works under close supervision, performing routine tasks independently based on past experience. Deviations from established practices are referred to the supervisor for guidance. Working Conditions Mental Effort Usually, normal concentration and deadlines with occasional periods of sustained deadline pressure.

Physical Effort Moderate: The work requires some physical exertion, such as long periods of standing; walking over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities; or recurring lifting of moderately heavy items, such as tables, equipment, and medium-sized parts. The work may require specific but common, physical characteristics and abilities, such as above-average agility and dexterity. Work Environment Moderate: The work requires some physical exertion, such as long periods of standing; walking over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities; or recurring lifting of moderately heavy items, such as tables, equipment, and medium-sized parts.

The work may require specific but common, physical characteristics and abilities, such as above-average agility and dexterity. Selection Process Following the closing date of this recruitment, if you are selected as a candidate for an interview, we will contact you by email to arrange a date and time. We want to ensure that we hire the best possible staff for our county team, because we believe that the right people are our most valuable asset!.