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Level 3 Tech Support Jobs (NOW HIRING)

Tech Legion

IT Support Specialist Level 2

Orem, UT · On-site

... 3 role · Not a role that passes work back down to Tier 1 --- What You'll Spend Most of Your Time ... IT Support Specialist II can independently handle: · Active Directory administration and ...

SugarShot

IT Support Specialist (Level 2)

New York, NY · On-site

$65K - $75K/yr

We are growing quickly, been honored on the Inc. 5000 3 years in a row, and have excellent ... tech company environment, comprehensive health benefits, 401K. Job Overview As a Level 2 Support ...

TeamLogic IT

Level III Technician

Austin, TX · On-site

$85K - $100K/yr

Vision insurance Hiring a Tier 3 Technician at TeamLogic IT Are you an IT professional who thrives ... Handle incoming support requests via phone, web portal, and email, ensuring timely, courteous, and ...

3M HEALTHCARE

Test Engineering Manager

Nevada, IA · On-site

Provide Level 3 tech support on troubleshooting and failure analysis for server, rack, storage, GPU products * Provide guidance of test plan for new products * Verify scripts from software ...

Ubertal Inc

IT Support Specialist 3

Conyers, GA · On-site

Position Title: IT Support Specialist 3 Location: Conyers, GA (Metro Atlanta) Engagement Type: Contract Work Mode: Onsite Duration: July 20, 2026 - June 30, 2027 (~11.5 months) Interview Type: In ...

AMVAC CHEMICAL CORP

IT Support Specialist

Axis, AL · On-site

Provide Level 2 and Level 3 support and installation for desktops, laptops, mobile devices ... Maintain accurate IT asset inventory and lifecycle management * Support audit, compliance, and ...

Fortiuscap

Desktop Support Tech I, II & III

Vail, CO · On-site

$33.23 - $46.52/hr

... join our IT team as a Desktop Support Technician. This position serves as a primary point of ... Level II: $30.21 - $42.29 * Level III: $33.23 - $46.52 *Starting pay is typically between the ...

Element Materials Technology

NDT Level III

CA · On-site

$120K - $140K/yr

... • Support as method Level III for internal, external audits and customer approvals activites. • Perform contract review to ensure customer requirements can be met and are implemented into ...

ELEMENT MATERIALS TECHNOLOGY

NDT Level III

Compton, CA · On-site

$120K - $140K/yr

... • Support as method Level III for internal, external audits and customer approvals activites. • Perform contract review to ensure customer requirements can be met and are implemented into ...

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Level 3 Tech Support information

See salary details

$27K

$43.5K

$66K

How much do level 3 tech support jobs pay per year?

As of Sep 14, 2026, the average yearly pay for level 3 tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is level 3 tech support?

Level 3 Tech Support refers to the highest tier of technical support within an organization, handling the most complex and specialized issues that cannot be resolved by lower-level support teams. These professionals are usually experts with deep knowledge of the product or system and may work closely with developers or engineers to identify and resolve advanced technical problems. Their responsibilities often include troubleshooting critical incidents, performing root cause analyses, and developing solutions or workarounds for unique or rare issues. Level 3 Tech Support may also be involved in updating documentation and providing feedback for product improvements.

What does a level 3 tech support specialist do?

Level 3 Tech Support specialists are responsible for resolving the most complex technical issues that cannot be addressed by Level 1 or 2 support teams. These may involve deep-dive troubleshooting, root cause analysis, and collaboration with product development or engineering teams to address bugs or system-level faults. Unlike Level 1 or 2 support, which often focuses on routine problems and user guidance, Level 3 professionals frequently work with advanced diagnostics and may be involved in developing knowledge base articles or recommending long-term solutions. This role offers opportunities to develop specialized expertise and to play a key part in improving overall product reliability.

What skills and qualifications are needed to thrive as a level 3 tech support specialist?

To thrive as a Level 3 Tech Support specialist, you need advanced troubleshooting skills, deep technical knowledge in relevant systems (such as networking, servers, or software platforms), and often a bachelor's degree in IT or a related field. Familiarity with diagnostic tools, ticketing systems, remote access software, and certifications like CompTIA, Microsoft, or Cisco are typically required. Strong analytical thinking, patience, and effective communication help resolve complex issues and guide both users and lower-tier support teams. These skills ensure efficient resolution of technical problems, minimize downtime, and enhance customer satisfaction with robust support solutions.

What is the difference between Level 3 Tech Support vs Level 2 Tech Support?

AspectLevel 3 Tech SupportLevel 2 Tech Support
CredentialsCertifications like CompTIA A+, Network+, or vendor-specific certificationsSimilar certifications, often with less advanced or specialized credentials
Work EnvironmentAdvanced troubleshooting, complex issue resolution, often in technical or specialized teamsBasic to intermediate support, handling common issues and escalations
Employer & Industry UsageIT departments, tech companies, hardware/software vendorsCustomer service centers, IT support teams, retail tech support

Level 3 Tech Support handles complex, advanced issues requiring specialized knowledge, while Level 2 Tech Support manages more routine problems and escalates complex cases. The roles differ mainly in technical expertise, problem complexity, and scope of responsibilities.

What states have the most Level 3 Tech Support jobs?

States with the most job openings for Level 3 Tech Support jobs include:

What are popular job titles related to Level 3 Tech Support jobs?

For Level 3 Tech Support jobs, the most frequently searched job titles are:

Level 3 Tech Support jobs near you

27 - Technology Engineer Level III

Belton, MO • On-site

Belton School District 124
201 - 500 employees
Learn more about Belton School District 124external

$72K - $95K/yr

Full-time

Re-posted 13 days ago

Job description

Position Type:
Technology/Technology Engineer - Level III
Date Posted:
8/3/2026
Location:
Belton School District
Full-time Technology Engineer - Level III. Salary range: $72,102/year - $95,923/year + full benefits, exempt.
The Belton School District is seeking a Technology Engineer - Level III with a broad foundation in enterprise computer technology operations. This position supports an environment of approximately 5500 users and devices. The primary focus of this role is IT service management, service desk and work-order operations and escalation, technology purchasing, technology asset and supply inventory management, and coordination of small technology projects. The position may also administer selected systems based on the successful candidate's experience and district needs.
Primary responsibilities include:
  • Apply IT service management practices to improve incident, service request, problem, change, knowledge, and service-delivery processes.
  • Coordinate the technology help desk and work-order system, including request intake, prioritization, assignment, queue monitoring, escalation, follow-up, documentation, and service metrics.
  • Provide and coordinate escalated technical support, ensuring issues are appropriately owned, communicated, and resolved.
  • Manage technology purchasing activities, including technology standards, quotes, requisitions, vendor coordination, receiving, warranty tracking, and purchasing documentation.
  • Maintain accurate technology asset and supply inventories, including tagging, assignment, stock levels, audits, lifecycle status, and disposition.
  • Plan and coordinate minor technology projects, including schedules, vendors, communication, documentation, implementation, and handoff to operations.
  • Develop and maintain procedures, knowledge-base articles, standards, and operational documentation.
  • Manage or assist with selected technology systems when aligned with existing knowledge, experience, and district needs.

Preferred knowledge and experience in areas listed below are a plus:
  • Broad working knowledge across end-user computing, networking, servers, cloud services, identity and access, security, and device management.
  • ITIL Foundation or other IT service management training or credentials preferred.
  • Technical project management or project coordination experience.
  • Network LAN, firewall and content filter, and IP phone system management, including HP networking equipment, Fortinet security gateways, and Mitel systems.
  • Microsoft Server and Active Directory management and virtualization using VMware.
  • JAMF administration; Apple macOS, iOS, and iPadOS experience; and Google Workspace experience.
  • Large-scale device deployment and management.
  • Certification in a related technical field preferred.
  • Experience in educational environments and systems.

This position will report directly to the District Technology Director.
The Belton School District is committed to building a culturally diverse educational environment. The Belton School District is especially interested in candidates who can contribute to the diversity and excellence of the academic community. Women, minorities, individuals with disabilities and veterans are encouraged to apply.

Apply