Level 3 Tech Support Jobs (NOW HIRING)

5 Star Electric, LLC (5 Star) is a premier full-service provider of electrical construction, maintenance, and repair services with offices in Western Kentucky and Dallas/Fort Worth, Texas. 5 Star specializes in Distribution and Transmission Power Line work, Substation, Industrial, Commercial, Streetlighting, and Fiber installations.

Position Title: Level III Technician, Splicing

Our Core Values:  Guided by Safety. Focused on Communities. Powered by Care.

Classification: Non-Exempt

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The Level III Technician, Splicing, is to perform advanced level splicing on a variety of underground, aerial and ISP fiber splicing projects nationwide.  The Level III Splicing Technician has expert-level technical knowledge, skills and experience to perform core splicing functions within the telecommunications industry, while also possessing soft skills to drive standards and leadership of other while onsite.

Roles and Responsibilities:

• Performs complex splicing projects for both new and existing customers with little to no direction
• Independently troubleshoots customer networks and reads/processes test results to provide customer deliverables
• Creates Smart Sheets and Excel trackers to accurately track project schedules and progress
• Independently reads/interprets prints and create work assignments for other Technician
• Accurately collects all pertinent information from pre-job inspections and customer field meetings
• Supports operational leadership with the management of on-site project elements such as time, materials, documentation, production updates, tool, and equipment
• Professionally interacts with and communicate with external vendors, customers, subcontractors, and internal leadership to ensure accurate information is disseminated to all parties
• Proactively identifies and escalates project and personnel issues to operational leadership where appropriate
• Creates training plans and conduct training for other Technicians and serve as a leader in the field driving quality, efficiency, production, and safety
• Utilizes expert-level splicing skills to identify, recommend, and implement process improvements across 5 Stars Splicing Grou
• Possesses advanced understanding of all safety risks while working in a safety sensitive position, adhering to all safety requirements and standard
• Perform other duties as assigned by leadership

Success Factors:

• Strong team player with the ability to adapt to diverse team member
• Ability to perform in a fast paced/high volume environment
• Excellent verbal and written communication skills
• A high level of time management, accountability, and prioritization skills
• Ability to be organized, problem solve, and be solution oriented
• Self-motivated, goal-oriented, and driven to accomplish department goals
• Leadership skills-ability to lead and motivate a team to meet project goals
• Possesses professionalism to communicate with internal and external stakeholders
• Proficient knowledge of Microsoft Office (Word, Excel, Outlook, Power Point)

Experience and Education:

• 3-7+ years of experience performing fiber optic cable splicing projects required
• OSHA 30 certification (or ability to acquire within 6 months) required • First-aid and/or CPR certifications required
• Bucket truck certification required
• Valid driver license with the ability to obtain a DOT medical card required
• High school diploma or equivalent required

Additional Requirements/Licenses/Certifications:

• Possession of, or ability to obtain, a valid State of Residence Driver License is Required.
• Candidates must pass criminal and Motor Vehicle Record (MVR) background checks and pass a pre-employment drug screen.
• Must be able to work in a variety of physical positions like sitting, squatting, standing, walking, climbing, etc.
• When working on site, will be required to wear common protective safety equipment.
• May be exposed to uncomfortable or distracting sounds or noise levels while onsite.
• Must endure regular exposure to all weather conditions, including hot, cold, humidity and rain.

Notes:

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.