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Level 3 Support Technician Jobs (NOW HIRING)

FeatherShark

Level 3 Support Engineer

Chesterfield, MO

$80K - $90K/yr

FeatherShark is looking for a Level 3 Support Engineer to join our growing team! Are you the person ... Run a weekly technical drill for the team and mentor specific Level 1 technicians * Define what ...

FeatherShark

Level 3 Support Engineer

Chesterfield, MO

$80K - $90K/yr

FeatherShark is looking for a Level 3 Support Engineer to join our growing team! Are you the person ... Run a weekly technical drill for the team and mentor specific Level 1 technicians * Define what ...

Aretum

Tier III Support Technician

Arlington, VA

Job Summary Aretum is seeking a Tier III Support Technician to provide advanced technical support ... Five (5) years of advanced-level technical support experience with Windows, macOS, iOS, and Android ...

Aretum

Tier III Support Technician

Arlington, VA · On-site +1

Job Summary Aretum is seeking a Tier III Support Technician to provide advanced technical support ... Five (5) years of advanced-level technical support experience with Windows, macOS, iOS, and Android ...

NHC

Support Technician III

Murfreesboro, TN · On-site

$34K - $44K/yr

Support Technician III Location: 100% Remote (Occasional travel required for training/meetings) About the Role We are looking for a senior-level Support Technician III who knows Homecare Homebase ...

Aretum

Tier III Support Technician

Arlington, VA · Remote

Job Summary Aretum is seeking a Tier III Support Technician to provide advanced technical support ... Five (5) years of advanced-level technical support experience with Windows, macOS, iOS, and Android ...

Complete Computing Solutions

Be Seen First

Service Desk Supervisor / Tier 3 Systems Engineer

Texarkana, TX · On-site

$70K - $85K/yr

Monitor service-level agreement performance, first-response times, ticket aging, escalations, and ... Technicians receive timely coaching, feedback, and technical support. * Tickets are assigned ...

Urgent

Tait North America

Customer Support Technician

Houston, TX · On-site

$16.50 - $22.25/hr

... Technician primary objective is to rapidly resolve technology issues that are reported. The ... Effectively communicate with Level 3 support team when escalating incidents or problems. * Other ...

Tait North America

Customer Support Technician

Houston, TX · On-site

$16.50 - $22.25/hr

... Technician primary objective is to rapidly resolve technology issues that are reported. The ... Effectively communicate with Level 3 support team when escalating incidents or problems. * Other ...

Tait Communications

Customer Support Technician

Houston, TX · On-site

$16.50 - $22.25/hr

... Technician primary objective is to rapidly resolve technology issues that are reported. The ... Effectively communicate with Level 3 support team when escalating incidents or problems. * Other ...

Liberty Health

HELP DESK SUPPORT TECHNICIAN

Wilmington, NC

$17.25 - $23.25/hr

Effectively escalates incidents to higher Help Desk Technician, Clinical, Level II or Level III support team when required. * Document incidents status and solutions in the IT service management ...

TeamLogic IT

Level III Technician

Chicago, IL · On-site

$65K/yr

The objective of the IT Technician will be to respond to support requests in a timely manner, be ... The Level III Technician works jointly with the sales team to provide pre-sales and post-sales ...

TeamLogic IT

Level III Technician

Sandy, UT · On-site

$25 - $40/hr

The objective of the IT Technician will be to respond to support requests in a timely manner, be ... The Level III Technician works jointly with the sales team to provide pre-sales and post-sales ...

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Level 3 Support Technician information

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How much do level 3 support technician jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for level 3 support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

How does a Level 3 Support Technician typically interact with other IT support tiers and departments?

Level 3 Support Technicians frequently collaborate with Level 1 and Level 2 support teams to resolve complex technical issues that have been escalated. They act as subject matter experts, providing guidance and solutions for advanced problems that cannot be solved at lower tiers. Additionally, Level 3 technicians may work closely with system administrators, network engineers, and software development teams to identify root causes, implement long-term fixes, and contribute to knowledge base documentation. This role requires strong communication skills and the ability to translate technical solutions for both technical and non-technical colleagues.

What is a Level 3 tech support job description?

A Level 3 Support Technician handles complex technical issues that cannot be resolved by lower support levels, often involving advanced troubleshooting, system analysis, and root cause identification. They may work with specialized tools, collaborate with development teams, and require in-depth knowledge of hardware, software, and network systems.

What jobs can you get with level 3?

A Level 3 Support Technician can typically progress to roles such as senior support technician, systems administrator, network engineer, or IT specialist. These positions often require advanced technical skills, certifications like CompTIA Network+ or Cisco CCNA, and experience with troubleshooting complex hardware and software issues in enterprise environments.

Is AI replacing tech support?

AI is automating certain tasks within tech support, such as troubleshooting common issues and providing initial customer assistance. However, Level 3 Support Technicians are still essential for complex problem resolution, system analysis, and specialized troubleshooting that require human expertise. AI tools are used to augment support roles rather than replace them entirely.

What are the key skills and qualifications needed to thrive as a Level 3 Support Technician, and why are they important?

To thrive as a Level 3 Support Technician, you need advanced troubleshooting expertise, deep knowledge of operating systems and networks, and relevant certifications such as CompTIA Network+, Microsoft, or Cisco credentials. Experience with ticketing systems, remote diagnostic tools, and system monitoring platforms is typically required. Excellent problem-solving, communication, and customer service skills help you efficiently address complex technical issues and work collaboratively with both clients and internal teams. These skills and qualifications are crucial for resolving escalated problems swiftly, maintaining system reliability, and ensuring client satisfaction.

What is a Level 3 Support Technician?

A Level 3 Support Technician is an advanced technical expert responsible for resolving the most complex IT issues that cannot be handled by lower-level support teams. They typically have deep knowledge of systems, networks, and specialized hardware or software, and often work closely with engineers or developers to diagnose and fix critical problems. In addition to troubleshooting, Level 3 Technicians may also contribute to developing solutions, implementing system upgrades, and creating documentation for recurring issues. Their expertise helps ensure business continuity by addressing high-priority incidents quickly and efficiently.

What does a level 3 technician do?

A Level 3 Support Technician handles complex technical issues that cannot be resolved by lower support levels. They diagnose and troubleshoot hardware, software, and network problems, often providing advanced solutions and collaborating with other IT teams. This role typically requires in-depth technical knowledge, problem-solving skills, and familiarity with diagnostic tools and remote support software.

What is the difference between Level 3 Support Technician vs Level 2 Support Technician?

AspectLevel 3 Support TechnicianLevel 2 Support Technician
CertificationsIT certifications like CompTIA A+, Network+, Cisco CCNASimilar certifications, often with less advanced focus
Work EnvironmentHandles complex issues, often in escalation teams or specialized supportAddresses common user problems, provides first or second level support
ResponsibilitiesDiagnoses advanced technical issues, escalates problems, provides expert solutionsResolves routine technical issues, assists users, documents solutions

The main difference between a Level 3 Support Technician and a Level 2 Support Technician lies in the complexity of issues handled and the level of expertise required. Level 3 technicians focus on resolving complex, escalated problems and often possess advanced certifications, while Level 2 technicians handle more routine issues and provide initial support. Both roles are essential in technical support teams, but Level 3 technicians typically require more experience and specialized knowledge.

More about Level 3 Support Technician jobs
What job categories do people searching Level 3 Support Technician jobs look for? The top searched job categories for Level 3 Support Technician jobs are:
Level 3 Support Technician jobs near you
Infographic showing various Level 3 Support Technician job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

Level 3 Support Engineer

FeatherShark

Chesterfield, MO

$80K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

FeatherShark is looking for a Level 3 Support Engineer to join our growing team!

Are you the person your team comes to when nobody else can figure it out? Are you willing to say the hard thing when something isn't being done right, even when the person who needs to hear it is your boss? If so, then FeatherShark would like to talk to you.

This is the top of our technical support desk escalation path before incidents move to the network administration team. You're the person who can drop into any environment cold and find what nobody else could. You'll own the hardest infrastructure, networking, and security troubleshooting we have, and you'll set the technical standard for the whole desk.

About the Company

FeatherShark is a Managed IT Services provider focusing on serving Fire and EMS Agencies in the Midwest. We help our clients unlock the power of technology so they can do their best work. This position is in-person at our Chesterfield, MO office.

Things you'll do in this role:

  • Own the complex, systemic problems that nobody else on the desk can crack, all the way to root cause

  • Troubleshoot and maintain client infrastructure: servers, virtualization, routing, firewalls, and VPNs

  • Be our hands-on responder when Huntress flags a compromised account or endpoint, and see the incident through to resolution

  • Automate the repetitive stuff with PowerShell and Python, and put AI to work where it genuinely helps

  • Own our knowledge base and what "good" looks like in it, so the next person doesn't have to solve the same problem twice

  • Help set our technology standards

  • Run a weekly technical drill for the team and mentor specific Level 1 technicians

  • Define what should escalate and what shouldn't

  • Hold your teammates to the standard in the moment. Phones answered, tickets updated, process followed

  • Take your turn in our on-call rotation

To qualify for consideration, you must:

  • Have worked with real production infrastructure, not just endpoints

  • Understand routing, firewalls, VPNs, VLANs, TCP/IP, DNS and DHCP at depth. Bonus points for network certifications

  • Know Windows Server, Active Directory, Group Policy and Microsoft 365 administration cold. Experience with Google Workspace administration a plus.

  • Have hands-on security experience, including at least one incident you personally worked

  • Have excellent written and verbal communication skills and communicate "in plain English"

  • Be tenacious in providing great customer service

  • Be able to accomplish amazing amounts of important work

  • Be willing to do the unglamorous work: write the article after the ticket closes, take the ugly escalation at 4:55 on a Friday

  • Be optimistic and enthusiastic 

  • Hold a high bar and still be someone that people want on the team

  • Be able to work in-person in Chesterfield, MO

Qualifications:

  • Associate's or Bachelor's degree in a technology field, or equivalent hands-on experience

  • 5+ years of IT support experience, with at least 2 at a senior or escalation level. MSP or multi-tenant experience is a strong plus, and public safety experience is even better

Benefits:

  • $80,000 – $90,000 base, plus overtime and on-call pay

  • Support for ongoing certifications and training

  • 7 paid company holidays plus an additional 15 days paid time off for your personal sick and planned out-of-office time

  • Medical, dental and vision insurance coverage available. The company pays up to 90% of employee and 50% of family premiums, depending on the type of health insurance plan you elect

  • Automatic enrollment in company-paid life insurance, short-term disability and long-term disability

  • 401K plan available with company match