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Level 3 Support Technician Jobs (NOW HIRING)

Apex Systems

Tier 3 Support Technician

Virginia Beach, VA · On-site

$80K - $95K/yr

Follow established procedures, knowledge articles, and service-level agreements (SLAs). Support ... Escalate complex issues to Tier II and Tier III support teams when necessary. * Work closely with ...

New

Tait North America

Customer Support Technician

Houston, TX · On-site

$16.50 - $22.25/hr

... Technician primary objective is to rapidly resolve technology issues that are reported. The ... Effectively communicate with Level 3 support team when escalating incidents or problems. * Other ...

Tait North America

Customer Support Technician

Houston, TX · On-site

$16.50 - $22.25/hr

... Technician primary objective is to rapidly resolve technology issues that are reported. The ... Effectively communicate with Level 3 support team when escalating incidents or problems. * Other ...

New Fathom

IT Support Technician I

Bend, OR

$25 - $34.25/hr

We are rapidly expanding our IT Support services and are searching for qualified candidates to join ... The core responsibilities of a level 1\-3 technician include responding to service requests via ...

TeamLogic IT

Level III Technician

Los Angeles, CA · On-site

$65K - $80K/yr

The objective of the IT Technician will be to respond to support requests in a timely manner, be ... The Level III Technician works jointly with the sales team to provide pre-sales and post-sales ...

TeamLogic IT

Level III Technician

Chicago, IL · On-site

$65K/yr

The objective of the IT Technician will be to respond to support requests in a timely manner, be ... The Level III Technician works jointly with the sales team to provide pre-sales and post-sales ...

TeamLogic, Inc.

Level III Technician

Northridge, CA · On-site

$35 - $45/hr

The objective of the IT Technician will be to respond to support requests in a timely manner, be ... The Level III Technician works jointly with the sales team to provide pre-sales and post-sales ...

TeamLogic IT

Level III Technician

Bethesda, MD · On-site

$75K/yr

The objective of the IT Technician will be to respond to support requests in a timely manner, be ... The Level III Technician works jointly with the sales team to provide pre-sales and post-sales ...

ETS ENTERPRISES

Level 2 / Level 3 Engineer

Rosemont, IL

$85K - $120K/yr

The Level 2 / Level 3 Help Desk Technician provides advanced technical support to end-users across multiple client environments. This role escalates issues from Level 1, resolves complex technical ...

TeamLogic IT

Level III Technician

Austin, TX · On-site

$85K - $100K/yr

Vision insurance Hiring a Tier 3 Technician at TeamLogic IT Are you an IT professional who thrives ... Handle incoming support requests via phone, web portal, and email, ensuring timely, courteous, and ...

Noblesoft Technologies

Desktop Support

Anderson, IN · On-site

$17.50 - $22.25/hr

Desktop support Technician Location : Anderson, IN 46016(onsite) Job type: Contract About Job role ... Level 3 support groups and project teams for service delivery enhancements, maintenance and ...

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Level 3 Support Technician information

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How much do level 3 support technician jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for level 3 support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

How does a Level 3 Support Technician typically interact with other IT support tiers and departments?

Level 3 Support Technicians frequently collaborate with Level 1 and Level 2 support teams to resolve complex technical issues that have been escalated. They act as subject matter experts, providing guidance and solutions for advanced problems that cannot be solved at lower tiers. Additionally, Level 3 technicians may work closely with system administrators, network engineers, and software development teams to identify root causes, implement long-term fixes, and contribute to knowledge base documentation. This role requires strong communication skills and the ability to translate technical solutions for both technical and non-technical colleagues.

What is a Level 3 tech support job description?

A Level 3 Support Technician handles complex technical issues that cannot be resolved by lower support levels, often involving advanced troubleshooting, system analysis, and root cause identification. They may work with specialized tools, collaborate with development teams, and require in-depth knowledge of hardware, software, and network systems.

What jobs can you get with level 3?

A Level 3 Support Technician can typically progress to roles such as senior support technician, systems administrator, network engineer, or IT specialist. These positions often require advanced technical skills, certifications like CompTIA Network+ or Cisco CCNA, and experience with troubleshooting complex hardware and software issues in enterprise environments.

Is AI replacing tech support?

AI is automating certain tasks within tech support, such as troubleshooting common issues and providing initial customer assistance. However, Level 3 Support Technicians are still essential for complex problem resolution, system analysis, and specialized troubleshooting that require human expertise. AI tools are used to augment support roles rather than replace them entirely.

What are the key skills and qualifications needed to thrive as a Level 3 Support Technician, and why are they important?

To thrive as a Level 3 Support Technician, you need advanced troubleshooting expertise, deep knowledge of operating systems and networks, and relevant certifications such as CompTIA Network+, Microsoft, or Cisco credentials. Experience with ticketing systems, remote diagnostic tools, and system monitoring platforms is typically required. Excellent problem-solving, communication, and customer service skills help you efficiently address complex technical issues and work collaboratively with both clients and internal teams. These skills and qualifications are crucial for resolving escalated problems swiftly, maintaining system reliability, and ensuring client satisfaction.

What is a Level 3 Support Technician?

A Level 3 Support Technician is an advanced technical expert responsible for resolving the most complex IT issues that cannot be handled by lower-level support teams. They typically have deep knowledge of systems, networks, and specialized hardware or software, and often work closely with engineers or developers to diagnose and fix critical problems. In addition to troubleshooting, Level 3 Technicians may also contribute to developing solutions, implementing system upgrades, and creating documentation for recurring issues. Their expertise helps ensure business continuity by addressing high-priority incidents quickly and efficiently.

What does a level 3 technician do?

A Level 3 Support Technician handles complex technical issues that cannot be resolved by lower support levels. They diagnose and troubleshoot hardware, software, and network problems, often providing advanced solutions and collaborating with other IT teams. This role typically requires in-depth technical knowledge, problem-solving skills, and familiarity with diagnostic tools and remote support software.

What is the difference between Level 3 Support Technician vs Level 2 Support Technician?

AspectLevel 3 Support TechnicianLevel 2 Support Technician
CertificationsIT certifications like CompTIA A+, Network+, Cisco CCNASimilar certifications, often with less advanced focus
Work EnvironmentHandles complex issues, often in escalation teams or specialized supportAddresses common user problems, provides first or second level support
ResponsibilitiesDiagnoses advanced technical issues, escalates problems, provides expert solutionsResolves routine technical issues, assists users, documents solutions

The main difference between a Level 3 Support Technician and a Level 2 Support Technician lies in the complexity of issues handled and the level of expertise required. Level 3 technicians focus on resolving complex, escalated problems and often possess advanced certifications, while Level 2 technicians handle more routine issues and provide initial support. Both roles are essential in technical support teams, but Level 3 technicians typically require more experience and specialized knowledge.

More about Level 3 Support Technician jobs
What job categories do people searching Level 3 Support Technician jobs look for? The top searched job categories for Level 3 Support Technician jobs are:
Level 3 Support Technician jobs near you
Onsite Support Technician

Onsite Support Technician

Noblesoft Technologies

Raymond, OH • On-site

$20 - $23/hr

Contractor

Re-posted 3 days ago

Job description

Role :- Onsite Support Technician

Location :- Raymond, Ohio(Onsite)

Note :-please submit senior profiles minimum experience 15+yrs.

Job Description: -

As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

  • Provide customer facing end-user support that includes:
  • Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
  • Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
  • Perform onsite updates, Configuration changes, or Software installations.
  • Provide onsite technical assistance to End Users.
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
  • Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
  • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
  • Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.
  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
  • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
  • Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
  • Provide On-call support if required outside business hours on a rotational basis.