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Level 3 Support Technician Jobs (NOW HIRING)

Northern Base

Level 3 Support Engineer

Jersey City, NJ · On-site

Hiring Alert | Level 3 Support Engineer Location: New York, NY (Onsite) Employment Type: Full-Time Experience Required: 10-12 Years Visa Type: USC / GC Only Must-Have Skills: Financial Services ...

Quantum Sky

$33.24/hr

Description Quantum Sky is searching for a Desktop Support Level III to join our team at March AFB ... Experience as a desktop support technician or equivalent. * Capabilities needed to deliver in ...

TeamLogic IT

Level III Technician

Bethesda, MD · On-site

$75K/yr

The objective of the IT Technician will be to respond to support requests in a timely manner, be ... The Level III Technician works jointly with the sales team to provide pre-sales and post-sales ...

TeamLogic IT

Level III Technician

Houston, TX · On-site

$70K - $85K/yr

The objective of the IT Technician will be to respond to support requests in a timely manner, be ... The Level III Technician works jointly with the sales team to provide pre-sales and post-sales ...

TeamLogic IT

Level III Technician

Pingree Grove, IL · On-site

$60K - $75K/yr

The objective of the IT Technician will be to respond to support requests in a timely manner, be ... The Level III Technician works jointly with the sales team to provide pre-sales and post-sales ...

Noblesoft Technologies

Desktop support

Kansas City, MO · On-site

$19.75 - $25.25/hr

Desktop support Technician Location : Kansas City, Missouri (onsite) About Job role - As a member ... Coordinate with Level 3 support groups and project teams for service delivery enhancements ...

TeamLogic IT

Level III Technician

Austin, TX · On-site

$85K - $100K/yr

Vision insurance Hiring a Tier 3 Technician at TeamLogic IT Are you an IT professional who thrives ... Handle incoming support requests via phone, web portal, and email, ensuring timely, courteous, and ...

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Level 3 Support Technician information

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How much do level 3 support technician jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for level 3 support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is a level 3 support technician?

A Level 3 Support Technician is an advanced technical expert responsible for resolving the most complex IT issues that cannot be handled by lower-level support teams. They typically have deep knowledge of systems, networks, and specialized hardware or software, and often work closely with engineers or developers to diagnose and fix critical problems. In addition to troubleshooting, Level 3 Technicians may also contribute to developing solutions, implementing system upgrades, and creating documentation for recurring issues. Their expertise helps ensure business continuity by addressing high-priority incidents quickly and efficiently.

How does a level 3 support technician typically interact with other IT support tiers and departments?

Level 3 Support Technicians frequently collaborate with Level 1 and Level 2 support teams to resolve complex technical issues that have been escalated. They act as subject matter experts, providing guidance and solutions for advanced problems that cannot be solved at lower tiers. Additionally, Level 3 technicians may work closely with system administrators, network engineers, and software development teams to identify root causes, implement long-term fixes, and contribute to knowledge base documentation. This role requires strong communication skills and the ability to translate technical solutions for both technical and non-technical colleagues.

What are the key skills and qualifications needed to thrive as a level 3 support technician, and why are they important?

To thrive as a Level 3 Support Technician, you need advanced troubleshooting expertise, deep knowledge of operating systems and networks, and relevant certifications such as CompTIA Network+, Microsoft, or Cisco credentials. Experience with ticketing systems, remote diagnostic tools, and system monitoring platforms is typically required. Excellent problem-solving, communication, and customer service skills help you efficiently address complex technical issues and work collaboratively with both clients and internal teams. These skills and qualifications are crucial for resolving escalated problems swiftly, maintaining system reliability, and ensuring client satisfaction.

What is the difference between Level 3 Support Technician vs Level 2 Support Technician?

AspectLevel 3 Support TechnicianLevel 2 Support Technician
CertificationsIT certifications like CompTIA A+, Network+, Cisco CCNASimilar certifications, often with less advanced focus
Work EnvironmentHandles complex issues, often in escalation teams or specialized supportAddresses common user problems, provides first or second level support
ResponsibilitiesDiagnoses advanced technical issues, escalates problems, provides expert solutionsResolves routine technical issues, assists users, documents solutions

The main difference between a Level 3 Support Technician and a Level 2 Support Technician lies in the complexity of issues handled and the level of expertise required. Level 3 technicians focus on resolving complex, escalated problems and often possess advanced certifications, while Level 2 technicians handle more routine issues and provide initial support. Both roles are essential in technical support teams, but Level 3 technicians typically require more experience and specialized knowledge.

More about Level 3 Support Technician jobs

What are popular job titles related to Level 3 Support Technician jobs?

For Level 3 Support Technician jobs, the most frequently searched job titles are:

Level 3 Support Technician jobs near you
Infographic showing various Level 3 Support Technician job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

Level 3 Support Engineer

Jersey City, NJ • On-site

Northern Base
See more jobs at Northern Baseexternal

Full-time

Re-posted 6 days ago

Job description

Hiring Alert | Level 3 Support Engineer

Location: New York, NY (Onsite)

Employment Type: Full-Time

Experience Required: 10–12 Years

Visa Type: USC / GC Only

Must-Have Skills:

Financial Services Market Data Platform Support

Production Support & Level 3 Engineering

RTDS / RTMDS Components (ADH, ADS, DACS, ATS)

Red Hat Enterprise Linux (RHEL) Administration

Advanced Shell Scripting

Python Automation & Scripting

Rundeck Automation Platform

Market Data Network Troubleshooting

Server Hardware Troubleshooting

Platform Builds & Production Configuration Management

ServiceNow Incident & Change Management

Jira Workflow Management

Git & CI/CD Development Tools

DX1 or Comparable Development Tooling

WAN/LAN Network Delivery Support

Infrastructure Monitoring & Production Operations

Patch Management & Compliance Support

Preferred Experience:

Experience supporting private-cloud platforms in enterprise environments

Experience with HPE Synergy and HPE OneView

Experience with ITRS and BigPanda monitoring platforms

Experience developing automation for large-scale infrastructure delivery

Experience managing RTMDS infrastructure builds and inventory automation

Strong troubleshooting skills for complex production environments

Experience creating technical documentation and operational procedures

Ability to train and mentor L1/L2 support teams

Experience collaborating with engineering, development, network, and quality teams

Strong analytical, communication, and problem-solving skills

Education:

Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related field preferred.

Tech Stack:

RTDS | RTMDS | ADH | ADS | DACS | ATS | RHEL | Linux Administration | Shell Scripting | Python | Rundeck | ServiceNow | Jira | Git | DX1 | CI/CD | WAN/LAN | Network Troubleshooting | Market Data Systems | Private Cloud | Infrastructure Monitoring | HPE Synergy | HPE OneView | ITRS | BigPanda | Patch Management | Production Support | Automation Engineering | Financial Services Technology