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Level 3 Support Technician Jobs (NOW HIRING)

Tait North America

Customer Support Technician

Houston, TX · On-site

$16.50 - $22.25/hr

... Technician primary objective is to rapidly resolve technology issues that are reported. The ... Effectively communicate with Level 3 support team when escalating incidents or problems. * Other ...

Tait North America

Customer Support Technician

Houston, TX · On-site

$16.50 - $22.25/hr

... Technician primary objective is to rapidly resolve technology issues that are reported. The ... Effectively communicate with Level 3 support team when escalating incidents or problems. * Other ...

TeamLogic IT

Level III Technician

Chicago, IL · On-site

$65K/yr

The objective of the IT Technician will be to respond to support requests in a timely manner, be ... The Level III Technician works jointly with the sales team to provide pre-sales and post-sales ...

TeamLogic IT

Level III Technician

Bethesda, MD · On-site

$75K/yr

The objective of the IT Technician will be to respond to support requests in a timely manner, be ... The Level III Technician works jointly with the sales team to provide pre-sales and post-sales ...

TeamLogic IT

Level III Technician

Pingree Grove, IL · On-site

$60K - $75K/yr

The objective of the IT Technician will be to respond to support requests in a timely manner, be ... The Level III Technician works jointly with the sales team to provide pre-sales and post-sales ...

TeamLogic IT

Level III Technician

Nashville, TN · On-site

$45K - $80K/yr

The objective of the IT Technician will be to respond to support requests in a timely manner, be ... The Level III Technician works jointly with the sales team to provide pre-sales and post-sales ...

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Level 3 Support Technician information

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How much do level 3 support technician jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for level 3 support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

How does a Level 3 Support Technician typically interact with other IT support tiers and departments?

Level 3 Support Technicians frequently collaborate with Level 1 and Level 2 support teams to resolve complex technical issues that have been escalated. They act as subject matter experts, providing guidance and solutions for advanced problems that cannot be solved at lower tiers. Additionally, Level 3 technicians may work closely with system administrators, network engineers, and software development teams to identify root causes, implement long-term fixes, and contribute to knowledge base documentation. This role requires strong communication skills and the ability to translate technical solutions for both technical and non-technical colleagues.

What is level 3 tech support?

Level 3 support technicians are experienced IT professionals who handle complex technical issues that cannot be resolved by lower support levels. They often work with advanced troubleshooting, system configurations, and may collaborate with developers or engineers to resolve persistent problems, using tools like remote access and diagnostic software.

What are the key skills and qualifications needed to thrive as a Level 3 Support Technician, and why are they important?

To thrive as a Level 3 Support Technician, you need advanced troubleshooting expertise, deep knowledge of operating systems and networks, and relevant certifications such as CompTIA Network+, Microsoft, or Cisco credentials. Experience with ticketing systems, remote diagnostic tools, and system monitoring platforms is typically required. Excellent problem-solving, communication, and customer service skills help you efficiently address complex technical issues and work collaboratively with both clients and internal teams. These skills and qualifications are crucial for resolving escalated problems swiftly, maintaining system reliability, and ensuring client satisfaction.

What is l3 support job description?

A Level 3 Support Technician is responsible for resolving complex technical issues that cannot be handled by Level 1 or Level 2 support. They analyze and troubleshoot hardware, software, and network problems, often using advanced diagnostic tools, and may escalate issues when necessary. This role typically requires strong technical knowledge, problem-solving skills, and familiarity with ticketing systems and remote support tools.

What is a Level 3 Support Technician?

A Level 3 Support Technician is an advanced technical expert responsible for resolving the most complex IT issues that cannot be handled by lower-level support teams. They typically have deep knowledge of systems, networks, and specialized hardware or software, and often work closely with engineers or developers to diagnose and fix critical problems. In addition to troubleshooting, Level 3 Technicians may also contribute to developing solutions, implementing system upgrades, and creating documentation for recurring issues. Their expertise helps ensure business continuity by addressing high-priority incidents quickly and efficiently.

What does a level 3 technician do?

A Level 3 Support Technician handles complex technical issues that cannot be resolved by lower support levels. They diagnose and troubleshoot advanced hardware and software problems, often working with specialized tools and providing guidance to Level 1 and 2 technicians. This role typically requires in-depth technical knowledge, problem-solving skills, and sometimes certifications like CompTIA or Microsoft Certified Professional.

What jobs pay $10,000 a month without a degree?

A Level 3 Support Technician can potentially earn $10,000 a month through experienced technical roles, certifications, and specialized skills in IT support, network management, or cybersecurity. High-paying tech support roles often require strong problem-solving abilities, relevant certifications, and experience, but may not require a college degree. Such positions are typically found in large organizations or specialized consulting firms.

What is the difference between Level 3 Support Technician vs Level 2 Support Technician?

AspectLevel 3 Support TechnicianLevel 2 Support Technician
CertificationsIT certifications like CompTIA A+, Network+, Cisco CCNASimilar certifications, often with less advanced focus
Work EnvironmentHandles complex issues, often in escalation teams or specialized supportAddresses common user problems, provides first or second level support
ResponsibilitiesDiagnoses advanced technical issues, escalates problems, provides expert solutionsResolves routine technical issues, assists users, documents solutions

The main difference between a Level 3 Support Technician and a Level 2 Support Technician lies in the complexity of issues handled and the level of expertise required. Level 3 technicians focus on resolving complex, escalated problems and often possess advanced certifications, while Level 2 technicians handle more routine issues and provide initial support. Both roles are essential in technical support teams, but Level 3 technicians typically require more experience and specialized knowledge.

More about Level 3 Support Technician jobs
What job categories do people searching Level 3 Support Technician jobs look for? The top searched job categories for Level 3 Support Technician jobs are:
Level 3 Support Technician jobs near you
Infographic showing various Level 3 Support Technician job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.
Technical Support(Level 3)

Technical Support(Level 3)

Computech Corporation

Blue Springs, MS • On-site

$34K - $43K/yr

Other

Posted 18 days ago

Job description

Additional Information

Title: Support Technician(Level 3)

Location: Blue Springs,MS

Duration:12 Months 


Roles&Responsibilities:

Level 3 Support Technician - Support technician responsible for daily operations, installation and troubleshooting Servers, LAN and WAN environment, Desktops, Laptops and Printers at Toyota Motor Manufacturing Mississippi.


Work Hours are nominally 8:00a.m. - 5:00p.m. Monday - Friday initially.Some amount of flex time, or overtime, will be required to meet business needs. Scheduled weekend work will also be required to meet business needs.


Responsible for local coordination, installation and ongoing support of various computer systems.


    * Strong knowledge of TCP/IP, DNS, WINS, DHCP, SCCM, Windows XP.

    * Candidate will be required to setup and configure desktop and laptop equipment (Dell and Toshiba) with Windows 7, install and configure Windows 2003 & 2008 Servers (HP). Strong troubleshooting capabilities are required.

    * Strong knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, Voice Mail) and Video Conferencing. Candidate will be required to install and configure switches (Cisco), install and setup multi-point videoconference equipment.

    * Strong Project Management skills a plus. Requires the ability to create and manage project activity. Ability to take direction as well as being a "self-starter".

    * Candidate should be able to work under pressure. Level 3 Support Technician has responsibility for computer room, servers, switches, and Video Conference equipment all of which have production impact and require immediate response / resolution.

    * Candidate will work directly with Administrative Staff to identify issues and develop/implement countermeasures.

    * Strong proficiency in written/verbal communication skills.

    * Team player with ability to multi-task, follow direction, and learn quickly.

    * MCSE and other Microsoft or Cisco certifications preferred

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