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Level 3 Support Technician Jobs (NOW HIRING)

365 Managed IT

Level 3 Support Technician

Tempe, AZ · On-site

$33 - $40/hr

Provide remote and on-site support of workstations, operating systems and applications. About 365 ... Description 365 Managed IT is a senior-level IT professional responsible for resolving highly ...

Euclid

Level 3 Support

Manhattan, NY · On-site

Level 3 Support Role In this role, you will interact directly with trading, compliance and risk, and IT functions to primarily operate and enhance capabilities of the existing trading systems ...

Omni Inclusive

Desktop Support

Austin, TX · On-site

Onsite Support Technician As an Onsite Support Technician with minimum of 3 to 6 years of technical ... Coordinate with level 3 support groups and project teams for service delivery enhancements ...

New

Tait Communications

Customer Support Technician

Houston, TX · On-site

$16.50 - $22.25/hr

... Technician primary objective is to rapidly resolve technology issues that are reported. The ... Effectively communicate with Level 3 support team when escalating incidents or problems. * Other ...

Tait North America

Customer Support Technician

Houston, TX · On-site

$17.50 - $23.75/hr

... Technician primary objective is to rapidly resolve technology issues that are reported. The ... Effectively communicate with Level 3 support team when escalating incidents or problems. * Other ...

Tait North America

Customer Support Technician

Houston, TX · On-site

$16.50 - $22.25/hr

... Technician primary objective is to rapidly resolve technology issues that are reported. The ... Effectively communicate with Level 3 support team when escalating incidents or problems. * Other ...

New Fathom

IT Support Technician I

Bend, OR

$25 - $34.25/hr

We are rapidly expanding our IT Support services and are searching for qualified candidates to join ... The core responsibilities of a level 1\-3 technician include responding to service requests via ...

VDart

Desktop Support Technician

Hoffman Estates, IL · On-site

$19.75 - $25.25/hr

Desktop support Technician Location: Hoffman Estates, IL 60169 Contract About Job role As a member ... Coordinate with Level 3 support groups and project teams for service delivery enhancements ...

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Level 3 Support Technician information

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How much do level 3 support technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for level 3 support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 3 Support Technician, and why are they important?

To thrive as a Level 3 Support Technician, you need advanced troubleshooting expertise, deep knowledge of operating systems and networks, and relevant certifications such as CompTIA Network+, Microsoft, or Cisco credentials. Experience with ticketing systems, remote diagnostic tools, and system monitoring platforms is typically required. Excellent problem-solving, communication, and customer service skills help you efficiently address complex technical issues and work collaboratively with both clients and internal teams. These skills and qualifications are crucial for resolving escalated problems swiftly, maintaining system reliability, and ensuring client satisfaction.

How does a Level 3 Support Technician typically interact with other IT support tiers and departments?

Level 3 Support Technicians frequently collaborate with Level 1 and Level 2 support teams to resolve complex technical issues that have been escalated. They act as subject matter experts, providing guidance and solutions for advanced problems that cannot be solved at lower tiers. Additionally, Level 3 technicians may work closely with system administrators, network engineers, and software development teams to identify root causes, implement long-term fixes, and contribute to knowledge base documentation. This role requires strong communication skills and the ability to translate technical solutions for both technical and non-technical colleagues.

What is a Level 3 Support Technician?

A Level 3 Support Technician is an advanced technical expert responsible for resolving the most complex IT issues that cannot be handled by lower-level support teams. They typically have deep knowledge of systems, networks, and specialized hardware or software, and often work closely with engineers or developers to diagnose and fix critical problems. In addition to troubleshooting, Level 3 Technicians may also contribute to developing solutions, implementing system upgrades, and creating documentation for recurring issues. Their expertise helps ensure business continuity by addressing high-priority incidents quickly and efficiently.

What is the difference between Level 3 Support Technician vs Level 2 Support Technician?

AspectLevel 3 Support TechnicianLevel 2 Support Technician
CertificationsIT certifications like CompTIA A+, Network+, Cisco CCNASimilar certifications, often with less advanced focus
Work EnvironmentHandles complex issues, often in escalation teams or specialized supportAddresses common user problems, provides first or second level support
ResponsibilitiesDiagnoses advanced technical issues, escalates problems, provides expert solutionsResolves routine technical issues, assists users, documents solutions

The main difference between a Level 3 Support Technician and a Level 2 Support Technician lies in the complexity of issues handled and the level of expertise required. Level 3 technicians focus on resolving complex, escalated problems and often possess advanced certifications, while Level 2 technicians handle more routine issues and provide initial support. Both roles are essential in technical support teams, but Level 3 technicians typically require more experience and specialized knowledge.

More about Level 3 Support Technician jobs
What job categories do people searching Level 3 Support Technician jobs look for? The top searched job categories for Level 3 Support Technician jobs are:
Level 3 Support Technician jobs near you
Infographic showing various Level 3 Support Technician job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 50% Full Time, 44% Part Time, and 3% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.
Level 3 Support Technician

Level 3 Support Technician

365 Managed IT

Tempe, AZ • On-site

$33 - $40/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Provide remote and on-site support of workstations, operating systems and applications.
About 365 Managed IT, LLC
365 Managed IT is a Managed Service Provider organization dedicated to delivering best in class technologies and services to our clients. Our employees enjoy a work culture whose goal is to provide best in class IT services to small and medium business. Our business is based on complete Managed Services model at its core but with the ability to tailor a solution to provide the most beneficial services to our customers.
Description
365 Managed IT is a senior-level IT professional responsible for resolving highly complex, escalated technical issues, managing advanced infrastructure (servers, networks, cloud), and implementing IT projects. They provide expert troubleshooting, mentor junior technicians, and ensure system security and compliance for clients.
Key Responsibilities

  • Advanced Troubleshooting: Resolve complex hardware, software, and network issues escalated from Tier 1/2.
  • Infrastructure Management: Design, configure, and maintain server environments, network solutions, and cloud services (e.g., Azure, AWS).
  • Project Leadership: Lead IT projects, including server migrations, security upgrades, and new network installations.
  • System Security & Maintenance: Implement, monitor, and maintain security protocols, patches, and backups.
  • Mentorship & Documentation: Guide junior technicians, improve team technical skills, and create detailed technical documentation.
Required Skills and Qualifications
  • Experience: Typically 5+ years in IT support, with at least 2+ years in a senior or L3 role.
  • Technical Knowledge: Deep expertise in Windows Server/AD, network infrastructure (firewalls, routers, switches), virtualization, and cloud technology (e.g., Azure, AWS).
  • Certifications: Preferred but not required advanced certifications (e.g., MCSE, CCNA, Azure Administrator, CISSP).
  • Soft Skills: Strong problem-solving, project management, and client relationship skills.
Common Qualifications/Education
  • Bachelor's degree in IT, Computer Science, or equivalent work experience.
  • Extensive experience with MSP ticketing systems and RMM tools

Requirements
- Valid driver's license
- Reliable transportation including insurance
- Pass background check
Salary
$33 - $40 per hour

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