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Level 3 Support Technician Jobs (NOW HIRING)

Ampcus Inc

Support Technician 3

Austin, TX · On-site

They are seeking a Support Technician 3 who will be responsible for supporting the migration and modernization of end-of-life systems, including upgrading legacy systems to supported OS versions for ...

Zerova Tech

EV Charger Support Technician

Fremont, CA · On-site

EV Charger Support Technician Work Location: On-site only - Fremont, California (No remote or ... DC Level 3 EV charging solutions, powering EV brands in60+ countries. As a pure white-label ...

SugarShot

IT Support Specialist (Level 2)

New York, NY · On-site

$65K - $75K/yr

We are growing quickly, been honored on the Inc. 5000 3 years in a row, and have excellent ... support technician role. Benefits: * Comprehensive health, dental, vision, and life insurance ...

Zerova Tech

EV Charger Support Technician

Fremont, CA · On-site

$90K - $125K/yr

EV Charger Support Technician Work Location: On-site only - Fremont, California (No remote or ... DC Level 3 EV charging solutions, powering EV brands in 60+ countries. As a pure white-label ...

TGI Office Automation, Inc.

Helpdesk Tier 3

Melville, NY · On-site

$80K - $90K/yr

Tier 3 Support Technicians are responsible for setting up and maintaining client systems. They ... Escalates more complex issues, as appropriate, to senior level technicians. * Promote and encourage ...

TGI Office Automation, Inc.

Helpdesk Tier 3

Brooklyn, NY · On-site

$80K - $90K/yr

Tier 3 Support Technicians are responsible for setting up and maintaining client systems. They ... Escalates more complex issues, as appropriate, to senior level technicians. * Promote and encourage ...

TGI MAIN COMPANY

Helpdesk Tier 3

Boca Raton, FL

$80K - $90K/yr

Tier 3 Support Technicians are responsible for setting up and maintaining client systems. They ... Escalates more complex issues, as appropriate, to senior level technicians. * Promote and encourage ...

TGI MAIN COMPANY

Helpdesk Tier 3

Cherry Hill, NJ

$80K - $90K/yr

Tier 3 Support Technicians are responsible for setting up and maintaining client systems. They ... Escalates more complex issues, as appropriate, to senior level technicians. * Promote and encourage ...

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Level 3 Support Technician information

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$14

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$37

How much do level 3 support technician jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for level 3 support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is a level 3 support technician?

A Level 3 Support Technician is an advanced technical expert responsible for resolving the most complex IT issues that cannot be handled by lower-level support teams. They typically have deep knowledge of systems, networks, and specialized hardware or software, and often work closely with engineers or developers to diagnose and fix critical problems. In addition to troubleshooting, Level 3 Technicians may also contribute to developing solutions, implementing system upgrades, and creating documentation for recurring issues. Their expertise helps ensure business continuity by addressing high-priority incidents quickly and efficiently.

How does a level 3 support technician typically interact with other IT support tiers and departments?

Level 3 Support Technicians frequently collaborate with Level 1 and Level 2 support teams to resolve complex technical issues that have been escalated. They act as subject matter experts, providing guidance and solutions for advanced problems that cannot be solved at lower tiers. Additionally, Level 3 technicians may work closely with system administrators, network engineers, and software development teams to identify root causes, implement long-term fixes, and contribute to knowledge base documentation. This role requires strong communication skills and the ability to translate technical solutions for both technical and non-technical colleagues.

What are the key skills and qualifications needed to thrive as a level 3 support technician, and why are they important?

To thrive as a Level 3 Support Technician, you need advanced troubleshooting expertise, deep knowledge of operating systems and networks, and relevant certifications such as CompTIA Network+, Microsoft, or Cisco credentials. Experience with ticketing systems, remote diagnostic tools, and system monitoring platforms is typically required. Excellent problem-solving, communication, and customer service skills help you efficiently address complex technical issues and work collaboratively with both clients and internal teams. These skills and qualifications are crucial for resolving escalated problems swiftly, maintaining system reliability, and ensuring client satisfaction.

What is the difference between Level 3 Support Technician vs Level 2 Support Technician?

AspectLevel 3 Support TechnicianLevel 2 Support Technician
CertificationsIT certifications like CompTIA A+, Network+, Cisco CCNASimilar certifications, often with less advanced focus
Work EnvironmentHandles complex issues, often in escalation teams or specialized supportAddresses common user problems, provides first or second level support
ResponsibilitiesDiagnoses advanced technical issues, escalates problems, provides expert solutionsResolves routine technical issues, assists users, documents solutions

The main difference between a Level 3 Support Technician and a Level 2 Support Technician lies in the complexity of issues handled and the level of expertise required. Level 3 technicians focus on resolving complex, escalated problems and often possess advanced certifications, while Level 2 technicians handle more routine issues and provide initial support. Both roles are essential in technical support teams, but Level 3 technicians typically require more experience and specialized knowledge.

More about Level 3 Support Technician jobs

What are popular job titles related to Level 3 Support Technician jobs?

For Level 3 Support Technician jobs, the most frequently searched job titles are:

Level 3 Support Technician jobs near you
Infographic showing various Level 3 Support Technician job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

Support Technician 3

Austin, TX • On-site

Ampcus Inc
IT Services • 1 - 5K employees
Learn more about Ampcus Incexternal

Full-time

Re-posted 22 days ago

Job description

Job Summary:
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are seeking a Support Technician 3 who will be responsible for supporting the migration and modernization of end-of-life systems, including upgrading legacy systems to supported OS versions for improved security and performance.
Responsibilities:
• Client requires the services of Support Technician 3, hereafter referred to as Candidate(s), who meets the general qualifications of Support Technician 3, Technical Services, Help Desk and Operations and the specifications outlined in this document for the Client.
• All work products resulting from the project shall be considered "works made for hire" and are the property of the Client and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law.
• Client will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).
• The Support System Administrator will be responsible for supporting the migration and modernization of EOL systems, including legacy systems running older versions of Windows and Red Hat Enterprise Linux.
• The role will focus on upgrading these systems to supported OS versions (e.g., Windows Server 2016/2019/2022, RHEL 5/6/7/8/9) to ensure improved security, performance, and operational continuity.
Qualifications:
Required:
• 8 Years Required: RHEL and Windows OS
Company:
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management. Founded in 2004, the company is headquartered in Chantilly, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
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About Ampcus

Sourced by ZipRecruiter

Ampcus Inc. is a ISO 20000, ISO 27000, ISO 9001, CMMI DEV/3 SM and CMMI SVC/3 SM certified global provider of a broad range of Technology and Business consulting services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, client goals become our goals. Their success is our satisfaction. It’s why our clients sleep well at night. We believe that the success of an engagement is determined by strong project management, as well as clear communication and mutual commitment working collaboratively. Our methodology begins with listening to the customer about their needs, then working with their team to gain a clear understanding of the requirements, while providing knowledge transfer of best practices for the organization.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Chantilly, VA, US

Year founded

2004

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