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Level 3 Support Technician Jobs (NOW HIRING)

Noblesoft Technologies

Desktop Support

Anderson, IN · On-site

$17.50 - $22.25/hr

Desktop support Technician Location : Anderson, IN 46016(onsite) Job type: Contract About Job role ... Coordinate with Level 3 support groups and project teams for service delivery enhancements ...

Ampcus Inc

Support Technician 3

Austin, TX · On-site

They are seeking a Support Technician 3 who will be responsible for supporting the migration and modernization of end-of-life systems, including upgrading legacy systems to supported OS versions for ...

nLeague

School Support Field Technician

Atlanta, GA · On-site

$19 - $26/hr

Work with Level 3 support and specialized Subject Matter Experts to resolve advanced technical issues. * Escalate complex issues to the Lead Field Technician or IT Manager as a first point of contact

Ellwood

Support Technician III

New Castle, PA · On-site

ELLWOOD is seeking a Support Technician III who provides advanced technical support and serves as ... level Support Technicians • Writes hardware and software evaluations and recommendations for ...

365 Managed IT

Level 2 Support Technician

Tempe, AZ · On-site

$21 - $28.75/hr

365 Managed IT, LLC Level 2 Support Technician Tempe, AZ · Full time Apply for Level 2 Support Technician Provide remote and on-site support of workstations, operating systems and applications.

Tecology

Be Seen First

Support Technician

Vancouver, WA · On-site

$22.10 - $31.83/hr

... basic to mid-level technical issues and assist with other miscellaneous projects. This role ... Support Technician 1: $22.10 Support Technician 2: $26.52 Support Technician 3: $31.83 Bonus ...

Sage IT Inc

Destop Support

Milwaukee, WI · On-site

As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing ... Level 3 support groups and project teams for service delivery enhancements, maintenance and ...

SpaceX

IT Support Technician

Hawthorne, CA

$38 - $45/hr

Pay Range: IT Support Technician/Level 1: $29.00 - $35.00/hour IT Support Technician/Level 2: $34.00 - $40.00/hour IT Support Technician/Level 3: $38.00 - $45.00/hour Your actual level and base ...

TEKsystems

Desktop Support Engineer

San Diego, CA

$25 - $32/hr

The IT Desktop Support Technician is someone with strong customer service and troubleshooting ... with Tier 3 support Provide 1st level client support through our help desk ticketing system ...

New

TEKsystems

Desktop Support Engineer

San Diego, CA

$25 - $32/hr

The IT Desktop Support Technician is someone with strong customer service and troubleshooting ... with Tier 3 support Provide 1st level client support through our help desk ticketing system ...

New

TeamLogic IT

Level III Technician

Holtsville, NY · On-site

The objective of the IT Technician will be to respond to support requests in a timely manner, be ... The Level III Technician works jointly with the sales team to provide pre-sales and post-sales ...

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Level 3 Support Technician information

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$37

How much do level 3 support technician jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for level 3 support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is a level 3 support technician?

A Level 3 Support Technician is an advanced technical expert responsible for resolving the most complex IT issues that cannot be handled by lower-level support teams. They typically have deep knowledge of systems, networks, and specialized hardware or software, and often work closely with engineers or developers to diagnose and fix critical problems. In addition to troubleshooting, Level 3 Technicians may also contribute to developing solutions, implementing system upgrades, and creating documentation for recurring issues. Their expertise helps ensure business continuity by addressing high-priority incidents quickly and efficiently.

How does a level 3 support technician typically interact with other IT support tiers and departments?

Level 3 Support Technicians frequently collaborate with Level 1 and Level 2 support teams to resolve complex technical issues that have been escalated. They act as subject matter experts, providing guidance and solutions for advanced problems that cannot be solved at lower tiers. Additionally, Level 3 technicians may work closely with system administrators, network engineers, and software development teams to identify root causes, implement long-term fixes, and contribute to knowledge base documentation. This role requires strong communication skills and the ability to translate technical solutions for both technical and non-technical colleagues.

What are the key skills and qualifications needed to thrive as a level 3 support technician, and why are they important?

To thrive as a Level 3 Support Technician, you need advanced troubleshooting expertise, deep knowledge of operating systems and networks, and relevant certifications such as CompTIA Network+, Microsoft, or Cisco credentials. Experience with ticketing systems, remote diagnostic tools, and system monitoring platforms is typically required. Excellent problem-solving, communication, and customer service skills help you efficiently address complex technical issues and work collaboratively with both clients and internal teams. These skills and qualifications are crucial for resolving escalated problems swiftly, maintaining system reliability, and ensuring client satisfaction.

What is the difference between Level 3 Support Technician vs Level 2 Support Technician?

AspectLevel 3 Support TechnicianLevel 2 Support Technician
CertificationsIT certifications like CompTIA A+, Network+, Cisco CCNASimilar certifications, often with less advanced focus
Work EnvironmentHandles complex issues, often in escalation teams or specialized supportAddresses common user problems, provides first or second level support
ResponsibilitiesDiagnoses advanced technical issues, escalates problems, provides expert solutionsResolves routine technical issues, assists users, documents solutions

The main difference between a Level 3 Support Technician and a Level 2 Support Technician lies in the complexity of issues handled and the level of expertise required. Level 3 technicians focus on resolving complex, escalated problems and often possess advanced certifications, while Level 2 technicians handle more routine issues and provide initial support. Both roles are essential in technical support teams, but Level 3 technicians typically require more experience and specialized knowledge.

More about Level 3 Support Technician jobs

What job categories do people searching Level 3 Support Technician jobs look for?

The top searched job categories for Level 3 Support Technician jobs are:

Level 3 Support Technician jobs near you
Infographic showing various Level 3 Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

Desktop Support

Noblesoft Technologies

Anderson, IN • On-site

$17.50 - $22.25/hr

Contractor

Re-posted 17 days ago

Job description

Title         : Desktop support Technician

Location : Anderson, IN 46016(onsite)

Job type: Contract

About Job role –

As a member of the Field Service Operations team the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including Audio Visual, Network, and Servers.

Job Description

As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

•        Manage the reporting of SLAs, Adherence of SLA and contract

•        Manage shift and shift planning including on call roster

•        Manage Resource productivity

•        Enable the team with training and development

•        Ensure security compliance

•        Ensure sufficient inventory level is managed across locations

•        Ensure all service request and incidents are resolved before agreed service levels

•        Plan and execute any move request or project work

•        Lead the team by providing technical and process assistance to below activities

•        Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.

•        Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes and health checks

•        Perform onsite updates, Configuration changes, or Software installations.

•        Provide onsite technical assistance to end users by visiting their desk location

•        Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.

•        Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.

•            Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)

•            Perform end-user support related security and controls and compliance related tasks such as

•        Access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs

•            Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.

•              Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support

•            Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.

•            Provide On-call support if required outside business hours on a rotational basis

Desired Qualifications:

•        Experience with various desktop systems, operating systems, and diverse technical environments.

•        Excellent customer service orientation and verbal communication skills.

•        Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.

•        Ability to install software for and troubleshoot a wide range of applications.

•        Analytical thinking and problem-solving ability.

•        CompTIA A+ certification or equivalent certification

•        Flexible for travelling to remote sites or cluster

•        Should be able to lift weight up to 30lbs at waist level