Legal Services Coordinator Jobs (NOW HIRING)

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Job Summary

The Legal Services Coordinator supports the Legal Team by managing workflows, coordinating legal processes, and optimizing systems and tools to drive efficiency. This role provides litigation support, manages third-party requests, tracks legal spend, and supports risk management activities, while leveraging technology (including Microsoft Copilot and legal systems) to streamline operations. The Coordinator also supports day-to-day legal operations and facilitates the efficient delivery of legal services across departments and managed entities.

Qualifications

Education Required:

• High school diploma or equivalent, required

Work Experience Required:

• 2+ years supporting an executive management team in a law firm or in-house legal department

Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.:

• "PACE" (American Society of Administrative Professionals) or "CAP" (Certified Administrative Professional) Certification
• Microsoft Office Specialist Certification
• Microsoft Certification: AI Business Professional
• Associate's Degree or Bachelor's Degree, Business Administration, Communications, or Pre-Law Studies
• Highly proficient using applications such as Ironclad, Workday, DocuSign, Visual Lease, Zendesk, BrightFlag
• Notary Public

Essential Knowledge, Skills, and Abilities

• This role involves interaction and collaboration with other departments and health system partners, patients, and the public, and requires excellent judgment and interpersonal skills and superior written and spoken communication skills, grammar, and spelling
• Experience with legal operations systems (e.g., contract, litigation, risk, billing platforms)
• Knowledge of legal workflows, SOPs, and document organization practices
• Proficiency in Adobe Acrobat Pro
• Proficiency in Microsoft 365 (Word, Excel, PowerPoint, Teams, Forms, Copilot)
• Understanding of legal billing systems and spend tracking
• Ability to prepare and format legal correspondence, contracts, court filings, and internal documents
• Experience handling and safeguarding highly confidential information
• Strong document and workflow management skills
• Critical thinking and problem-solving
• Strong time management and prioritization in a fast-paced environment
• Responsiveness across communication channels (email, phone, messaging)
• High attention to detail and organizational skills
• Ability to adapt to new technologies and partner with IT

Essential Duties and Responsibilities

Legal Operations & Technology

• Learn and implement new technologies to improve workflows and maximize efficiency, including utilizing Microsoft Copilot to streamline existing workflows
• Design, streamline, and manage workflows in existing and new legal technologies (including Ironclad and Microsoft Forms)
• Provide training to users on legal systems, tools, and workflows

Litigation & Legal Processes

• Manage and report legal service of process to the Legal Team
• Update and maintain the litigation tracker and open files for new litigation matters
• Prepare litigation hold memoranda
• Gather, organize, and securely transmit documentation to outside counsel

Compliance, Financial & Risk

• Track third-party requests such as garnishment orders, subpoenas, and requests for video
• Prepare document production, as needed
• Review outside counsel engagement letters
• Track outside counsel spending against the legal budget
• Manage payment requests for settlement of claims
• Report on economic trends for the Legal Team
• Support the Company's risk management and insurance program daily
• Work closely with the Company's insurance broker to obtain Certificates of Insurance
• Prepare and submit annual renewal applications for insurance

Administrative Support

• Interact with internal departments, health system partners, and managed entities to route issues to appropriate individuals
• Plan and schedule Legal Team meetings and events and maintain the team calendar
• Prepare and format form documents in Microsoft Word (contracts, policies, etc.)
• Prepare and mail hard copy documents, as needed
• Perform other tasks and projects, as assigned

GoHealth Core Values

GoHealth's Core Values, listed below, are essential functions of this position:

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation.
• Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
• Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
• Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.

Physical Requirements

• Office Environment: This position is fully remote and will primarily be performed from the Team Member's home in a climate-controlled, office setting
• Physical Activity: The role involves typing and may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 25 lbs.) Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position, as well as frequent presence during on-camera conference calls.
• Travel: Travel may be required, including travel between Company locations and out-of-town destinations as needed. We anticipate travel of less than five percent (5%).
• Safety Equipment: May require the use of safety equipment for infection prevention.

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Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders to perform other duties. Leadership may revise this job description at any time.

Equal Employment Opportunity Statement

The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law.

ADA Accommodation Statement

Reasonable accommodations are available for qualified individuals with disabilities upon request. This role defines success by achieving essential function outcomes, not by the method of completion.

Compliance Statement

This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment.

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All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.
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