Legal Ops Jobs (NOW HIRING)

New York

Wordsmith is building the legal operations platform for in-house teams, and we are growing fast.

We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems.

Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.

We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.

More than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling, and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe, and others, we are building one of the defining companies in legal AI.

In-house legal teams are navigating one of the biggest shifts in how corporate legal operates — from pressure to do more with less, to increasing demand for strategic input, to the arrival of AI that can genuinely change how work gets done. This role exists to be their guide through that shift.

You will come from a background in law with in-house experience who brings credibility to every stage of the commercial cycle. Working alongside Account Executives and GTM broadly, you will support engagements with General Counsels, Heads of Legal, Legal Operations leaders, and lawyers across inhouse departments — from first conversation through to deep team wide adoption.

This isn't a traditional sales support role. It combines legal ops expertise, solutions architecture, change advisory, and client partnership. Your mission is to help in-house legal teams understand what AI can genuinely do for them — and then make that real.

• Partner with Account Executives across the full sales cycle, bringing in-house credibility and knowledge to discovery, demos, and commercial conversations with legal leadership and team members.
• Lead tailored product demonstrations for and in-house legal teams — grounding every demo in the operational realities of inhouse legal work.
• Conduct in-depth discovery to understand how each legal department is structured, how work flows, where the inefficiencies live, and where Wordsmith can deliver the most meaningful impact, from contract management and regulatory compliance to matter management and external counsel oversight.
• Hands on support during pilots or evaluation periods, helping to connect specific business needs with the developing technology.
• Translate the value of AI into language that resonates with in-house stakeholders: reduced cycle times, cost efficiency, risk reduction, and freeing lawyers to focus on business priorities.
• Confidently engage on ROI — helping legal and finance stakeholders evaluate and articulate the business case for AI adoption internally. Map how AI will impact specific functions and workflows.
• Act as the voice of the in-house customer within the GTM team, feeding commercial and product teams with insight on how corporate legal departments think, prioritise, and buy.

• Be a leading voice for in-house users inside the company — sharing insights from legal ops teams, commercial lawyers, and compliance functions that directly inform product development and roadmap priorities.
• Work closely with product and engineering teams as well as embedded legal engineers to translate real-world in-house legal needs into clear, actionable product requirements.

• Help develop commercial messaging, content, and collateral that speaks directly to the priorities of GCs, Legal Ops leaders, and in-house teams.
• Contribute to the development of the legal engineering function as it scales, helping to define how the company engages with and serves in-house customers globally.

• Qualified attorney with experience in an in-house legal team — whether at a corporation, financial institution, or high-growth company. Direct experience of the operational pressures, budget constraints, and strategic priorities facing corporate legal is central to this role.
• Strong understanding of how in-house legal departments are structured and how decisions get made — from the GC down to legal ops as well as interacting with other members of a company.
• Ability to engage credibly across a range of in-house stakeholders: legal leadership, legal ops professionals, procurement, and business clients.
• Executive presence and communication skills — comfortable presenting to a GC, facilitating a workshop with a legal ops team, or running a business case discussion with a CFO.
• A genuine ability to translate across disciplines: bridging legal, commercial, technical, and operational conversations without losing the thread.
• Curiosity about AI and a genuine conviction that it will reshape the in-house legal function.

• Experience in legal operations, legal tech procurement, or technology implementation within a legal department.
• Familiarity with the tools and systems common in in-house environments (contract lifecycle management, matter management, e-billing, compliance platforms).
• Exposure to change management or large-scale technology rollout programmes.
• Prior experience in a client-facing or commercial role, including secondment or business development.
• Comfort operating in fast-moving, high-ambiguity environments with a founder and builder mentality.

You will be the person helping some of the world's most sophisticated legal departments navigate a genuinely transformative shift in how they operate.

Your work will directly influence product direction, GTM strategy, and how the company builds its in-house market globally.

You will have the autonomy to shape how this function evolves — this is a high-ownership role at a company moving fast.

You will work with a sharp, motivated team that operates with intensity and takes genuine ownership of outcomes.

The opportunity to be at the forefront engaging with how inhouse lawyers and businesses are thinking about AI.

The chance to collaborate with product, engineering and GTM in an environment where you can learn and contribute meaningfully.

We’re an in-office team in. We work together because it helps us collaborate closely across product, engineering, and GTM teams. You should expect to be in the office as your default.

This is a high ownership role. You’ll be trusted to run projects, work directly with customers, and drive outcomes without heavy oversight.