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Liveops

Learning Enablement Analyst

The Learning Enablement Analyst is responsible for the end-to-end operational execution of learning and certification programs across multiple stakeholders, systems, and timelines. This role exists ...

eNett

Tech Learning & Enablement Specialist

Boston, MA · Remote

$124.90K - $146.10K/yr

About the Team & Role As a Tech Learning & Enablement Specialist, you are the "Systems Architect" of our people ecosystem. Your mission is to ensure that our leadership capabilities, collective ...

WEX

Tech Learning & Enablement Specialist

San Francisco, CA · Remote

$124.90K - $146.10K/yr

About the Team & Role As a Tech Learning & Enablement Specialist, you are the "Systems Architect" of our people ecosystem. Your mission is to ensure that our leadership capabilities, collective ...

eNett

Tech Learning & Enablement Specialist

Portland, ME · Remote

$124.90K - $146.10K/yr

About the Team & Role As a Tech Learning & Enablement Specialist, you are the "Systems Architect" of our people ecosystem. Your mission is to ensure that our leadership capabilities, collective ...

Google

Learning Enablement Program Manager

Boulder, CO · On-site

As a Learning Enablement Program Manager, you will play a pivotal role in designing, implementing, and measuring the impact of knowledge solutions. You will be a trusted advisor, strategist, and ...

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What is a Learning Enablement job?

A Learning Enablement job focuses on creating the tools, resources, and strategies that empower employees to develop skills effectively. This role involves designing learning programs, implementing training technologies, and ensuring knowledge is accessible within an organization. It often bridges the gap between instructional design, knowledge management, and performance support. The goal is to enhance workforce capabilities and drive business success through continuous learning.

What are the key skills and qualifications needed to thrive in the Learning Enablement position, and why are they important?

To thrive in Learning Enablement, you need a background in instructional design, adult learning principles, and program management, often supported by a degree in education, HR, or organizational development. Familiarity with Learning Management Systems (LMS), e-learning authoring tools, and relevant certifications such as CPLP or ATD are commonly required. Outstanding communication, collaboration, and problem-solving skills help professionals excel in designing and delivering effective learning experiences. These abilities ensure training initiatives align with business goals while fostering meaningful development for employees.

What are the main responsibilities of someone working in Learning Enablement?

Professionals in Learning Enablement are responsible for designing, coordinating, and facilitating training programs that support employee development and business objectives. Their daily tasks often include assessing learning needs, working closely with subject matter experts, creating engaging content, and tracking the effectiveness of learning initiatives. Collaboration with HR, managers, and technical teams is common to ensure learning solutions are well integrated and relevant. The dynamic nature of the role offers opportunities to impact organizational growth and advance into areas such as instructional design, talent development, or learning strategy.
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Learning Enablement jobs near you
Infographic showing various Learning Enablement job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 96% Full Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, and 8% Remote job distribution.
Learning Enablement Analyst

Learning Enablement Analyst

Liveops

Remote

Full-time

Posted 10 days ago

Job description

The Learning Enablement Analyst is responsible for the end-to-end operational execution of learning and certification programs across multiple stakeholders, systems, and timelines. This role exists to ensure that programs move efficiently and consistently through a complex operational ecosystem-reducing friction, increasing throughput, and maintaining predictable outcomes at scale.
Serving as a strategic partner to Learning leadership, Program Leads, Knowledge Management, and Agent Support, the Learning Enablement Analyst identifies systemic operational pain points, ensures dependencies are managed, readiness criteria are met, risks are mitigated early, and execution remains aligned to operational standards. This role provides a single point of accountability for cross functional coordination so that delivery teams can focus on execution rather than orchestration. This role ensures that operational complexity does not become a bottleneck to scale, consistency, or
quality as learning and certification programs continue to grow.
The Qualifications We're Looking For
  • Bachelor's degree or equivalent work experience required
  • 4-7 years of experience in learning operations, enablement, program management, process improvement, or operational leadership roles
  • Demonstrated ability to reduce friction, improve execution flow, and increase throughput in operational environments.
  • Strong systems-thinking skills with the ability to identify root causes and drive sustainable solutions
  • Experience leading cross-functional initiatives and influencing without direct authority
  • Ability to define standards, success measures, and enablement frameworks
  • Familiarity with certification programs or agent lifecycle operations preferred
  • Experience working in Salesforce Lightning or comparable enterprise platforms strongly preferred

The Competencies You Bring
  • Systems Thinking
  • Operational Leadership
  • Enablement Strategy
  • Quality & Risk Management
  • Influence & Change Enablement
  • Cross-Functional Collaboration
  • Data-Informed Decision Making

The Value You Deliver
  • Own and govern core Learning Team operational processes and enablement standards
  • Define success measures, review rhythms, and improvement approaches for learning operations
  • Maintain a high-level operational view of all certifications and the end-to-end certification lifecycle
  • Lead initiatives to streamline certification administration, handoffs, and manual workflows
  • Partner with Learning Program Leads to optimize operational flow and reduce friction
  • Establish scalable approaches for identifying quality gaps, recurring issues, and remediation needs
  • Collaborate closely with the Agent Support Team to improve pre-certification experience and agent satisfaction
  • Drive cross-functional alignment and execution of operational enablement initiatives
  • Provide leadership with insights and recommendations that inform tooling, prioritization, and roadmap decisions

Essential Job Functions
  • Essential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation.
  • Ability to sit or stand at a desk for extended periods of time while working on a computer.
  • Available for virtual meetings in a non-distracted environment.
  • Ability to work independently and meet deadlines.
  • Strong written communication skills for creating clear, concise, and structured documentation
  • Adherence to Learning Team organizational guidelines and documentation standards

About Liveops
Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we've paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability-helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients-delivering personalized experiences that earn trust and drive lasting impact. It's not outsourcing; it's outsmarting. To learn more, visit www.liveops.com.
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About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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