Job Purpose The Director of Operations Learning & Development and Quality Programs provides strategic leadership and oversight for the following functions: learning and development, quality assurance ...
Job Purpose The Director of Operations Learning & Development and Quality Programs provides strategic leadership and oversight for the following functions: learning and development, quality assurance ...
Job Purpose The Director of Operations Learning & Development and Quality Programs provides strategic leadership and oversight for the following functions: learning and development, quality assurance ...
Job Purpose The Director of Operations Learning & Development and Quality Programs provides strategic leadership and oversight for the following functions: learning and development, quality assurance ...
Talent Development Specialist
Saint Johns, MI · On-site
Application and tracking of all Learning & Development: {3}Coordinate applications for Tuition program, and ensure tracking use, reimbursements & completions. * Coordinate all aspects of Specialty ...
Talent Development Specialist
Saint Johns, MI · On-site
Application and tracking of all Learning & Development: {3}Coordinate applications for Tuition program, and ensure tracking use, reimbursements & completions. * Coordinate all aspects of Specialty ...
Epic Credentialed Trainer
Lansing, MI · On-site
Advanced knowledge of instructional design , e-learning development , and training management * Strong leadership and mentorship capabilities * Proficiency in managing complex training initiatives ...
Epic Credentialed Trainer
Lansing, MI · On-site
Advanced knowledge of instructional design , e-learning development , and training management * Strong leadership and mentorship capabilities * Proficiency in managing complex training initiatives ...
eLearning Specialist (Level II or Senior Level)
East Lansing, MI · Hybrid
$77K - $95K/yr
This role combines instructional design expertise, digital content development, and data-driven decision-making to create engaging, accessible, and inclusive learning experiences. In close ...
eLearning Specialist (Level II or Senior Level)
East Lansing, MI · Hybrid
$77K - $95K/yr
This role combines instructional design expertise, digital content development, and data-driven decision-making to create engaging, accessible, and inclusive learning experiences. In close ...
Human Resources Intern - Learning and Development
Lansing, MI · On-site
$15.25 - $20.25/hr
Peckham is looking for a student interested in learning all about Human Resources and engaging ... Support training and development programs by assisting in preparation, creation of materials, and ...
Human Resources Intern - Learning and Development
Lansing, MI · On-site
$15.25 - $20.25/hr
Peckham is looking for a student interested in learning all about Human Resources and engaging ... Support training and development programs by assisting in preparation, creation of materials, and ...
eLearning Specialist (Level II or Senior Level)
East Lansing, MI · On-site
$77K - $95K/yr
This role combines instructional design expertise, digital content development, and data-driven decision-making to create engaging, accessible, and inclusive learning experiences. In close ...
eLearning Specialist (Level II or Senior Level)
East Lansing, MI · On-site
$77K - $95K/yr
This role combines instructional design expertise, digital content development, and data-driven decision-making to create engaging, accessible, and inclusive learning experiences. In close ...
eLearning Specialist (Level II or Senior Level)
East Lansing, MI · On-site
$77K - $95K/yr
This role combines instructional design expertise, digital content development, and data-driven decision-making to create engaging, accessible, and inclusive learning experiences. In close ...
eLearning Specialist (Level II or Senior Level)
East Lansing, MI · On-site
$77K - $95K/yr
This role combines instructional design expertise, digital content development, and data-driven decision-making to create engaging, accessible, and inclusive learning experiences. In close ...
Director Growth Services
East Lansing, MI · On-site
$157K - $206K/yr
Learning, Development & Compliance * Maintain full compliance with all organizational policies, procedures, and established standards (e.g. accurately recording time worked, Submitting PTO, mandatory ...
Director Growth Services
East Lansing, MI · On-site
$157K - $206K/yr
Learning, Development & Compliance * Maintain full compliance with all organizational policies, procedures, and established standards (e.g. accurately recording time worked, Submitting PTO, mandatory ...
Additional professional learning/development events are optional. * Performs other duties and responsibilities as assigned. All work responsibilities are subject to performance goals and/or targets ...
Additional professional learning/development events are optional. * Performs other duties and responsibilities as assigned. All work responsibilities are subject to performance goals and/or targets ...
Part Time Instructor - Science
Lansing, MI · On-site
$125/day
Additional professional learning/development events are optional. * Performs other duties and responsibilities as assigned. All work responsibilities are subject to performance goals and/or targets ...
Part Time Instructor - Science
Lansing, MI · On-site
$125/day
Additional professional learning/development events are optional. * Performs other duties and responsibilities as assigned. All work responsibilities are subject to performance goals and/or targets ...
Part Time Instructor - Math
Lansing, MI · On-site
$125/day
Additional professional learning/development events are optional. * Performs other duties and responsibilities as assigned. All work responsibilities are subject to performance goals and/or targets ...
Part Time Instructor - Math
Lansing, MI · On-site
$125/day
Additional professional learning/development events are optional. * Performs other duties and responsibilities as assigned. All work responsibilities are subject to performance goals and/or targets ...
Part Time Instructor - Science
Lansing, MI · On-site
$125/day
Additional professional learning/development events are optional. * Performs other duties and responsibilities as assigned. All work responsibilities are subject to performance goals and/or targets ...
Part Time Instructor - Science
Lansing, MI · On-site
$125/day
Additional professional learning/development events are optional. * Performs other duties and responsibilities as assigned. All work responsibilities are subject to performance goals and/or targets ...
Part Time Instructor - Social Studies
Lansing, MI · On-site
$125/day
Additional professional learning/development events are optional. * Performs other duties and responsibilities as assigned. All work responsibilities are subject to performance goals and/or targets ...
Part Time Instructor - Social Studies
Lansing, MI · On-site
$125/day
Additional professional learning/development events are optional. * Performs other duties and responsibilities as assigned. All work responsibilities are subject to performance goals and/or targets ...
Part Time Instructor - World Languages
Lansing, MI · On-site
$125/day
Additional professional learning/development events are optional. * Performs other duties and responsibilities as assigned. All work responsibilities are subject to performance goals and/or targets ...
Part Time Instructor - World Languages
Lansing, MI · On-site
$125/day
Additional professional learning/development events are optional. * Performs other duties and responsibilities as assigned. All work responsibilities are subject to performance goals and/or targets ...
Part Time Instructor - Social Studies
Lansing, MI · On-site
$125/day
Additional professional learning/development events are optional. * Performs other duties and responsibilities as assigned. All work responsibilities are subject to performance goals and/or targets ...
Part Time Instructor - Social Studies
Lansing, MI · On-site
$125/day
Additional professional learning/development events are optional. * Performs other duties and responsibilities as assigned. All work responsibilities are subject to performance goals and/or targets ...
Part Time Instructor - English/Visual Performing Arts
Lansing, MI · On-site
$125/day
Additional professional learning/development events are optional. * Performs other duties and responsibilities as assigned. All work responsibilities are subject to performance goals and/or targets ...
Part Time Instructor - English/Visual Performing Arts
Lansing, MI · On-site
$125/day
Additional professional learning/development events are optional. * Performs other duties and responsibilities as assigned. All work responsibilities are subject to performance goals and/or targets ...
Part Time Instructor - English/Visual Performing Arts
Lansing, MI · On-site
$125/day
Additional professional learning/development events are optional. * Performs other duties and responsibilities as assigned. All work responsibilities are subject to performance goals and/or targets ...
Part Time Instructor - English/Visual Performing Arts
Lansing, MI · On-site
$125/day
Additional professional learning/development events are optional. * Performs other duties and responsibilities as assigned. All work responsibilities are subject to performance goals and/or targets ...
Part Time Instructor - World Languages
Lansing, MI · On-site
$125/day
Additional professional learning/development events are optional. * Performs other duties and responsibilities as assigned. All work responsibilities are subject to performance goals and/or targets ...
Part Time Instructor - World Languages
Lansing, MI · On-site
$125/day
Additional professional learning/development events are optional. * Performs other duties and responsibilities as assigned. All work responsibilities are subject to performance goals and/or targets ...
Director Corporate Technology Training
East Lansing, MI · On-site
$131K - $172K/yr
Learning, Development, & Compliance * Maintain full compliance with all organizational policies, procedures, and established standards (e.g. accurately recording time worked, Submitting PTO ...
Director Corporate Technology Training
East Lansing, MI · On-site
$131K - $172K/yr
Learning, Development, & Compliance * Maintain full compliance with all organizational policies, procedures, and established standards (e.g. accurately recording time worked, Submitting PTO ...
Learning Development information
See Lansing, MI salary details
$19.15 is the 25th percentile. Wages below this are outliers.
$14.14 - $20.61
32% of jobs
$20.61 - $27.09
9% of jobs
The median wage is $29.67 / hr.
$27.09 - $33.56
21% of jobs
$33.56 - $40.03
2% of jobs
$40.03 - $46.50
8% of jobs
$46.50 - $52.97
0% of jobs
$52.97 - $59.45
0% of jobs
$59.45 - $65.92
0% of jobs
$67.54 is the 75th percentile. Wages above this are outliers.
$65.92 - $72.39
8% of jobs
$72.39 - $78.86
9% of jobs
$78.86 - $85.33
9% of jobs
$14
$41
$85
How much do learning development jobs pay per hour?
What jobs pay 4000 a week without a degree?
What are the key skills and qualifications needed to thrive in the Learning Development position, and why are they important?
To thrive in Learning Development, you need expertise in instructional design, adult learning principles, and curriculum development, often supported by a relevant bachelor's degree or certifications like CPLP or CPTD. Familiarity with learning management systems (LMS), e-learning authoring tools such as Articulate Storyline or Adobe Captivate, and analytics platforms is commonly required. Exceptional communication, facilitation, and project management skills set standout professionals apart in this field. These abilities are critical for designing effective training programs that enhance employee skills and support organizational goals.
What is a Learning Development job?
A Learning Development job focuses on improving employee skills, knowledge, and performance through training programs, instructional materials, and development initiatives. Professionals in this role assess training needs, design learning experiences, and implement programs to support professional growth. They may use e-learning platforms, workshops, and coaching to enhance workplace effectiveness. Learning Development specialists work closely with management to align training with business goals and ensure continued employee success.
What are the most common projects or responsibilities for someone working in Learning Development?
Professionals in Learning Development typically design and deliver training programs, create instructional materials, and evaluate the effectiveness of learning initiatives. They often conduct needs assessments, collaborate with subject matter experts, and manage projects to ensure timely rollouts of development solutions. On a weekly basis, you may facilitate live or virtual training sessions, update training content based on feedback, and track learning outcomes using analytics tools. The work is highly collaborative, requiring regular interaction with HR, leadership, and operational teams to ensure learning aligns with business objectives.
How do I become an L&D specialist?
What are jobs in learning and development?
Are L&D jobs in high demand?

Full-time
Posted 15 days ago
Job description
If you are an internal associate, please login to Workday and apply through Jobs Hub.
Job PurposeThe Director of Operations Learning & Development and Quality Programs provides strategic leadership and oversight for the following functions: learning and development, quality assurance, knowledge management, and executive customer service support, ensuring training design, delivery, and quality standards align with business and department objectives. This individual serves as a continuous improvement feedback loop, drawing insights from various quality results and partnering with leaders and engineers to make improvements to training, quality programs, processes, and technology, including ways and means to effectively garner associate engagement. The Director is responsible for developing and maintaining an effective training and associate development model that equips Operations associates with the skills, knowledge, and resources required to deliver accurate and timely service to customers.Essential Responsibilities- Develops and executes the Operations Learning & Development and Quality program strategy in partnership with senior Operations leadership, creating a portfolio of learning and development resources that support and align with business objectives.
- Develops and leads associates, creating effective trainers with strong knowledge of the business and adult learning principles.
- Leads a team of professionals focused on producing effective learning experiences that strengthen associate skills and ensure operational excellence.
- Partners with leadership to review training impacts, evaluate customer interactions, identify needs or areas of opportunity, and implement program enhancements.
- Responsible for the oversight of the development of standard operating procedures (SOPs) that align processes and goals with enterprise standards.
- Partners with the Command Center in the scheduling, coordination, and the execution of the data driven training plan.
- Collaborates with other business units across the enterprise to ensure consistency and improve quality in our processes.
- Evaluates existing training resources and practices and implements updates to ensure continued compliance with state and federal regulations.
- Investigates industry related technologies and tools and recommends system optimizations to improve service levels and gain efficiencies.
- Leverages AI to continually improve learning and development content, programs, strategies, and standards.
- Accountable for staff management activities, including hiring, performance management/evaluations, salary reviews, disciplinary actions, and terminations.
- Responsible for departmental budget planning, monitoring, and resource allocation to ensure alignment with organizational objectives.
- Oversees the metrics and outcomes from the Learning & Development and Quality programs, including Service Experience and Escalations.
- Performs other duties and/or projects as assigned.
- Exceptional communication, presentation, and interpersonal skills with the ability to communicate professionally and effectively across all levels of the organization and with external customers as required. Strong ability to influence and negotiate.
- Excellent collaboration skills with the ability to build and maintain effective partnerships with internal and external stakeholders.
- Proven leadership skills with the ability to manage and develop staff through coaching, training, and support.
- Expert knowledge of adult learning techniques, instructional design and delivery, blended learning methodologies, and industry best practices.
- Strong knowledge of and/or aptitude to obtain proficient knowledge of skills and business rules, which may include proficiency with:
- Jackson's administrative systems
- Products
- Processes
- Strong proficiency and/or ability to master all job-related software, which include a variety of technology-based applications.
- Strong knowledge of Microsoft Office applications, such as Excel, Word, SharePoint, PowerPoint, Teams, Power BI, and Access.
- Strong analytical skills with the ability to interpret data and leverage those insights into training and quality programs.
- Excellent organizational skills with the ability to multitask, delegate, and prioritize tasks and projects to meet deadlines in a fast-paced environment.
- Excellent business acumen and customer mindset, allowing for service driven process and technical recommendations to exceed customer expectations.
- Superior change management skills with a proven ability to lead change initiatives and communicate in a positive manner.
- Demonstrated ability to develop and implement process enhancements, including technology and performance.
- Results-oriented with the ability to deliver within a fast-paced, execution-oriented environment.
- Strong continuous improvement capabilities, especially as it relates to partnering with individuals outside of their span of control.
- Bachelor's Degree in Management, Training, Education, or a related field required.
- Advanced Degree preferred.
- 8+ years of training design and delivery experience required, preferably within the financial services industry .
- Previous management experience required. Senior level management experience preferred.
- Experience delivering training virtually and in-person required.
Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.