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Learning Development In Hospitality Jobs in Wisconsin

Extime PS LLC

WI · On-site

$65 - $90/hr

SOP Development & Implementation : In collaboration with Director of Hospitality,assist in SOP development and implementation. * Suite & Facilities Preparation : Assist and guide team in preparing ...

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Learning Development In Hospitality information

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What are the typical challenges faced by learning and development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.

What are the key skills and qualifications needed to thrive as a learning and development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What skills do you develop in learning development in hospitality?

Learning development in hospitality involves building skills such as effective communication, customer service, training delivery, and knowledge of hospitality operations. It also includes developing instructional design abilities, understanding industry standards, and using training tools or software to enhance staff performance and service quality.

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Learning Development In Hospitality jobs near you

Manager - Learning & Development Programs

Michels Corporation

Green Bay, WI • On-site

Full-time

Medical, Dental, Life, Retirement

Posted 2 days ago

New

Job description

Improving America's infrastructure isn't for the weak. It takes grit, determination, and hard work to deliver high-impact projects. At Michels, more than 8,000 employees and 18,000 pieces of heavy equipment are united by an unwavering commitment to excellence. Our work improves lives and strengthens communities. Discover how a career as a Manager - Learning and Development Programs can make an impact.
The Manager - Learning and Development Programs will be the strategic program owner for all of our existing programs. This role will also play a key role in developing programs that help our team members and leaders grow, perform, and build successful careers at Michels. This role will lead the strategy, development, implementation, and continuous improvement of learning and development programs across the organization. You'll partner with leaders, HR, and subject matter experts to turn business needs into meaningful development experiences.
This role will initially focus on taking ownership of and optimizing existing learning and development programs, ensuring they are delivered consistently, effectively, and in alignment with business needs. The Manager - Learning and Development Programs will oversee key initiatives such as leadership development, management training, and professional development programs, managing program timelines, communications, logistics, facilitator coordination, learning resources, and learning reinforcement and knowledge retention strategies. Working closely with leaders, HR, internal subject matter experts, and external partners, this individual will evaluate program effectiveness through participation, feedback, and other measures of impact, using data and insights to continuously improve the learner's experience. As Michels continues to evolve, the Manager - Learning and Development Programs will lead the design, development, and implementation of new program curricula for leadership and professional development programs that align with organizational culture, leadership expectations, and business goals. The position will also stay current on learning trends and adult learning practices, collaborate with the Learning and Development Team to determine effective delivery methods and digital solutions to maximize the programs, and support enterprise-wide talent development initiatives and special projects.
Why Michels?
• We are consistently ranked among the top 10% of Engineering News-Record's Top 400 Contractors
• Our steady, strategic growth revolves around a commitment to quality
• We are family owned and operated
• We invest an average of $5,000 per employee on training each year
• We reward hard work and dedication with limitless opportunities
• We believe it is everyone's responsibility to promote safety, regardless of job titles.
• We offer a comprehensive benefits program, including Health, Dental, Life, Flexible Spending Accounts, Health Savings Account, Short Term and Long-Term Disability
Insurance, 401(k) plan, Legal Plan, and Identity Theft and Monitoring Plan. Depending on your position and location you may participate in a different benefit plan.
Why You?
• You thrive in fast-paced environments under tight deadlines
• You relish new challenges and evolving technology
• You enjoy collaborating and communicating with your teammates
• You like to know your efforts are noticed and appreciated
• You pride yourself on your planning and organizational skills
• You exceed in your ability to handle multiple projects at once
What It Takes:
• Bachelor's degree in a related field and 10+ years of experience in Learning & Development, Leadership Development, Curriculum and Instruction, or a related area (or an equivalent combination of education and experience)
• Experience managing enterprise learning and leadership development programs, including participant selection, curriculum alignment, facilitation, leader engagement, and program measurement.
• Demonstrated experience designing, developing, and implementing leadership and professional development programs for team members at all levels of the organization, from emerging leaders to senior/executive leadership.
• Strong facilitation and group leadership skills, with experience delivering training, workshops, and leadership development programs to diverse audiences.
• Demonstrated people leadership experience, including coaching and developing team members, setting priorities, managing performance, and driving accountability.
• Experience partnering with leaders and HR to assess development needs and implement learning solutions aligned with business priorities.
• Strong knowledge of adult learning principles, instructional design methodologies, leadership development, and talent development practices.
• Strong relationship building, project management, analytical, organizational, and communication skills.
• Ability to travel up to 20% to facilitate learning programs, support leadership development initiatives, and partner with leaders and team members across Michels locations is required.
AA/EOE/M/W/Vet/Disability
https://www.michels.us/website-user-privacy-policy/

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