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Learning Development In Hospitality Jobs in Virginia

Chick-fil-A

Hospitality Manager

Stafford, VA

$18 - $23/hr

They thrive in a fast- paced environment , model strong character, and are energized by creating a ... Opportunities for intentional growth and development * First-hand learning from experienced ...

Exiger

Learning and Development Specialist

Mclean, VA · On-site

S. government agencies-Exiger is a recognized, award-winning leader in supply chain AI and a FedRAMP ® authorized provider to the federal government. Learning and Development Specialist Location:

Exiger

Learning and Development Specialist

Mclean, VA · Hybrid

Learning and Development Specialist Location: McLean Work Environment: Hybrid Role Summary: This is ... Exiger is investing in how it goes to market, in how it frames value, supports complex buying ...

Exiger

Learning and Development Specialist

Richmond, VA · On-site

S. government agencies-Exiger is a recognized, award-winning leader in supply chain AI and a FedRAMP ® authorized provider to the federal government. Job Title: Learning and Development Specialist ...

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Learning Development In Hospitality information

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What are the 5 C's of hospitality industry?

The 5 C's of the hospitality industry are Character, Courtesy, Cleanliness, Comfort, and Consistency. These principles are essential for hospitality professionals to deliver excellent guest experiences and maintain high service standards. Developing skills related to these areas can enhance a career in hospitality and customer service roles.

What skills do you develop in hospitality?

In hospitality, individuals develop skills such as customer service, communication, problem-solving, and teamwork. They also learn to manage time effectively, handle stressful situations, and often gain knowledge of industry-specific tools like reservation systems and point-of-sale software.

How to upskill in the hospitality industry?

Learning and development professionals in hospitality can upskill by pursuing industry-specific certifications such as ServSafe or HACCP, attending training workshops, and gaining experience in customer service, management, or food safety. Developing skills in communication, problem-solving, and technology tools like reservation systems can also enhance career growth.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Learning and Development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What is L&D in hospitality?

Learning and Development (L&D) in hospitality refers to training programs and initiatives designed to improve employees' skills, knowledge, and performance. It often includes onboarding, ongoing training, and certifications to ensure staff deliver quality service and meet industry standards.

What are the typical challenges faced by Learning and Development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.
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Learning Development In Hospitality jobs near you
Learning & Development Manager

Learning & Development Manager

[solidcore]

Arlington, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

[solidcore] is seeking a Manager, Learning & Development to lead the Learning & Development function and play a pivotal role in building a high-performance culture across both our HQ and field teams. This person will own our learning platforms and content, drive leadership development for our corporate and field studio leaders, and design programs that build capability at every level of the organization.
You will partner directly with leaders across the business to identify development needs and translate them into impactful, scalable learning experiences. If you are a builder who is energized by creating programs that change how people lead and work, this role is for you.
Key Focus Areas
Leadership Development
  • Design and scale leadership development programs tailored to corporate and field employees, including core leadership competencies, situational management, and career progression frameworks
  • Create blended learning journeys (live, virtual, self-paced) that reach leaders in the field and in corporate who can't always step away from their day to day roles
  • Build tools and resources leaders can use in the flow of work - job aids, manager toolkits, coaching guides, etc.

Instructional Design & Content Development
  • Design and develop engaging learning content using Articulate 360 (Storyline and/or Rise) and other modalities
  • Apply instructional design best practices to create outcome-driven programs that accommodate diverse learning styles and schedules, including full-time, part-time and field-based employees
  • Own the end-to-end professional development calendar, designing and facilitating 30+ annual workshops while building delivery capacity through the Learning & Development Specialist and train-the-trainer programming
  • Expand professional development offerings with clear learning pathways tied to career stages, roles, and growth goals

Learning Systems & Operations
  • Own the Learning Management System (LMS) strategy and overall effectiveness (currently Attensi)
  • Delegate day-to-day LMS administration to the Learning & Development Specialist while maintaining accountability for content quality and system performance
  • Establish KPIs, track program performance, and deliver regular analytics and recommendations to stakeholders

Stakeholder Partnership & Vendor Management
  • Close cross-functional collaboration with the entire People team function (People Operations, DEIB, Talent Acquisition and Talent Development)
  • Serve as a strategic partner to corporate and field leadership on all learning and development initiatives
  • Build strong relationships with department heads to surface development needs and co-create solutions
  • Identify and manage external vendors and learning partners to supplement internal offerings
  • Stay current on L&D trends and best practices; bringing innovation and fresh thinking to the function

Team Leadership
  • Lead, coach, and develop the Learning & Development Specialist
  • Create a collaborative, high-trust team environment with clear goals and meaningful development opportunities

What You Bring
Required
  • 3+ years of people management experience, with demonstrated track record of growing and developing team members
  • Demonstrated experience designing and delivering leadership development programs, ideally for field-based or frontline leader populations
  • Hands-on instructional design expertise using Articulate 360 (Storyline and/or Rise)
  • Experience administering or managing an LMS; platform-agnostic - familiarity with any modern LMS is valued
  • Strong ability to design for multiple audiences
  • Experience building strategic learning roadmaps and annual planning calendars
  • Strong data orientation - ability to establish KPIs, analyze program effectiveness, and make evidence-based recommendations
  • Excellent communication and facilitation skills; confident presenting to senior leaders
  • Strong project management skills with the ability to manage multiple initiatives simultaneously

Nice to Have
  • Experience supporting both HQ/corporate and field populations within the same organization
  • Background in fitness, retail, hospitality, other multi-location or multi-unit environments
  • Familiarity with Attensi or similar engagement-based LMS platforms

Compensation & Benefits
  • Competitive starting salary, based on experience
  • Bonus eligibility based on performance
  • Monthly cell phone stipend
  • 401k with employer match
  • Health, dental, & vision insurance
  • Flexible PTO
  • Free drop in classes at [solidcore]
  • And MORE

Apply