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Learning Development In Hospitality Jobs in Virginia

Fink's Jewelers

Client Hospitality Host

Henrico, VA · On-site

$13.50 - $18.25/hr

Our ideal candidate understands the importance of delivering best in class service with goodwill ... Professional Development Assistance * Referral Program * Retirement 401K Plan * Vision Insurance

Chick-fil-A

Hospitality Director

Colonial Heights, VA · On-site

$22 - $24/hr

Immediate Opening for a Highly Skilled Hospitality Director Are you passionate about leading a ... development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally ...

Chick-fil-A

Hospitality Director

Colonial Heights, VA · On-site

$22 - $24/hr

Immediate Opening for a Highly Skilled Hospitality Director Are you passionate about leading a ... development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally ...

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Learning Development In Hospitality information

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What are the 5 C's of hospitality industry?

The 5 C's of the hospitality industry are Character, Courtesy, Cleanliness, Comfort, and Consistency. These principles are essential for hospitality professionals to deliver excellent guest experiences and maintain high service standards. Developing skills related to these areas can enhance a career in hospitality and customer service roles.

What skills do you develop in hospitality?

In hospitality, individuals develop skills such as customer service, communication, problem-solving, and teamwork. They also learn to manage time effectively, handle stressful situations, and often gain knowledge of industry-specific tools like reservation systems and point-of-sale software.

How to upskill in the hospitality industry?

Learning and development professionals in hospitality can upskill by pursuing industry-specific certifications such as ServSafe or HACCP, attending training workshops, and gaining experience in customer service, management, or food safety. Developing skills in communication, problem-solving, and technology tools like reservation systems can also enhance career growth.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Learning and Development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What is L&D in hospitality?

Learning and Development (L&D) in hospitality refers to training programs and initiatives designed to improve employees' skills, knowledge, and performance. It often includes onboarding, ongoing training, and certifications to ensure staff deliver quality service and meet industry standards.

What are the typical challenges faced by Learning and Development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.
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Learning Development In Hospitality jobs near you
VP, Learning & Organizational Development

VP, Learning & Organizational Development

Performance Food Group

Richmond, VA • On-site

Full-time

Posted 3 days ago

Job description


Position Summary:
The VP, Learning & Development (L&D) will set the enterprise learning strategy and operating model for PFG - aligning Corporate and operating segments. The role will own leadership development across critical career transitions (new leaders, emerging leaders, and experienced leaders) and provide strategic direction for functional learning. The leader will establish a scalable approach, a common architecture that can be tailored by segment to associate needs, while ensuring standards, measurement, and continuous improvement at enterprise scale. This is a highly visible, execution-oriented role that blends strategy and delivery in a decentralized environment. The ideal leader brings expertise in adult learning, virtual and blended learning, AI-enabled learning, and vendor/partner management; demonstrates strong influence and navigation skills across a matrix; and is equally comfortable facilitating at the front of the room and designing systems that scale. A "scrappy," simplify-to-deliver, and results-oriented mindset is essential.
Key Responsibilities
Enterprise Strategy & Governance
  • Set the enterprise L&D strategy aligned to business priorities for Corporate and the operating segments (Foodservice Distribution, Convenience, Specialty).
  • Define the L&D operating model (roles, standards, ways of working) balancing enterprise consistency with segment flexibility.
  • Establish governance for learning priorities, investments, and measurement-partnering with HR, business leaders, and segment HR/L&D leads.
Leadership Development (Career Transitions)
  • Build a coherent leadership curriculum spanning New Leader, Emerging Leader, and Experienced Leader programs; incorporate coaching, assessments, and on-the-job application.
  • Implement multi-modal learning (virtual, in-person, blended) and AI-supported personalization (e.g., adaptive pathways, practice bots, nudges).
  • Create capability frameworks and success profiles tied to measurable outcomes (e.g., time-to-productivity, leader readiness, internal mobility, bench strength).
Functional Learning - Sales, Operations, etc.
  • Design an Academy like architecture with shared core content, toolkits, and standards, with segment-tailored pathways to meet customer and associate needs.
  • Partner with Sales and Operations leadership to prioritize mission-critical capabilities (e.g., prospecting, value selling, route optimization, inventory & safety, frontline leadership).
  • Embed learning in the flow of work (microlearning, playbooks, performance support) and integrate with systems (LMS/LXP, HRIS, WFM) as applicable.
Execution in a Decentralized Environment
  • Lead learning operations (calendar, delivery, logistics, virtual studios, facilitator capability) to ensure speed, quality, and scale.
  • Build segment partnerships and communities of practice to amplify adoption while respecting local context
  • Manage vendors/partners strategically-RFPs, SLAs, curation vs. build decisions, and cost discipline.
Data, Technology & AI
  • Establish learning measurement and dashboards (participation, completion, application, business impact).
  • Leverage AI for content curation, practice, translation/localization, and analytics while maintaining privacy and responsible AI practices.
  • Drive portfolio rationalization-simplify offerings, retire low-impact programs, and reinvest in high-ROI capabilities.
Culture & Change
  • Champion a learning culture that emphasizes simplicity, speed, and measurable performance outcomes.
  • Communicate progress and results to executive stakeholders; influence without authority across a complex matrix.
  • Role-model facilitation excellence and systems thinking-able to both teach and architect.

EEO Statement
Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.
Required Qualifications
• Bachelor's degree in HR, Organizational Development, Business or related field
• 12+ years of progressive experience in Learning & Development, Talent, OD, or related fields; 5+ years leading enterprise or multi-business L&D portfolios.
• Demonstrated success building leadership development for multiple career transitions (new, emerging, experienced leaders).
• Proven experience executing in decentralized environments with multiple segments/business units.
• Expertise in adult learning principles, virtual/blended learning, and AI-enabled approaches.
• Strong vendor management (selection, contracting, governance, performance).
• Exceptional influence and navigation skills across executives and field operations; able to simplify complexity and drive alignment.
• Comfortable facilitating executive and manager programs and taking a systems/operating model approach.
• Demonstrated ability to be scrappy-move fast, simplify, and deliver results with limited resources.
Company Description
Performance Food Group is a customer-centric foodservice distribution leader headquartered in Richmond, Va. Grounded by roots that date back to a grocery peddler in 1885, PFG has a nationwide network of approximately 150 distribution centers, 35,000-plus talented associates, and thousands of valued suppliers across the country. With the goal of helping customers thrive, PFG markets and delivers quality food and related products to independent and chain restaurants, schools, business and industry locations, convenience operations, healthcare facilities, vending distributors, office coffee service distributors, big box retailers, and theaters across the U.S.

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