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Learning Development In Hospitality Jobs in Virginia

Salamander Hospitality

Concierge Agent

Middleburg, VA · On-site

$12/hr

Ongoing training and development in Forbes Five-Star luxury hospitality * Supportive, team-oriented culture focused on excellence and service If you're passionate about luxury hospitality and ...

Chick-fil-A

Leadership Development Position

Henrico, VA

$18/hr

Join Chick-fil-A's Leadership Development Program and embark on a journey of growth and learning in ... hospitality. You will also have the opportunity to learn Front of House (FOH) systems and thrive in ...

Chick-fil-A

Leadership Development Position

Henrico, VA

$18/hr

Join Chick-fil-A's Leadership Development Program and embark on a journey of growth and learning in ... hospitality. You will also have the opportunity to learn Front of House (FOH) systems and thrive in ...

Chick-fil-A

Leadership Development Position

Henrico, VA

$18/hr

Join Chick-fil-A's Leadership Development Program and embark on a journey of growth and learning in ... hospitality. You will also have the opportunity to learn Front of House (FOH) systems and thrive in ...

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Learning Development In Hospitality information

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What are the 5 C's of hospitality industry?

The 5 C's of the hospitality industry are Character, Courtesy, Cleanliness, Comfort, and Consistency. These principles are essential for hospitality professionals to deliver excellent guest experiences and maintain high service standards. Developing skills related to these areas can enhance a career in hospitality and customer service roles.

What skills do you develop in hospitality?

In hospitality, individuals develop skills such as customer service, communication, problem-solving, and teamwork. They also learn to manage time effectively, handle stressful situations, and often gain knowledge of industry-specific tools like reservation systems and point-of-sale software.

How to upskill in the hospitality industry?

Learning and development professionals in hospitality can upskill by pursuing industry-specific certifications such as ServSafe or HACCP, attending training workshops, and gaining experience in customer service, management, or food safety. Developing skills in communication, problem-solving, and technology tools like reservation systems can also enhance career growth.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Learning and Development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What is L&D in hospitality?

Learning and Development (L&D) in hospitality refers to training programs and initiatives designed to improve employees' skills, knowledge, and performance. It often includes onboarding, ongoing training, and certifications to ensure staff deliver quality service and meet industry standards.

What are the typical challenges faced by Learning and Development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.
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Learning Development In Hospitality jobs near you
Imaging Center Hospitality Associate

Imaging Center Hospitality Associate

Fairfax Radiology Centers (FRC), LLC

Annandale, VA • On-site

$15 - $20.50/hr

Other

Medical, Dental, Vision, Life, PTO

Posted yesterday

Job description


Imaging Center Hospitality Associate | Annandale, VA | Weekdays Only
Fairfax Radiology Centers — the largest radiology practice in Northern Virginia — is seeking an Imaging Center Hospitality Associate to join our team in Annandale, Virginia.
Curious to know more about this role? Watch this video from one of our Imaging Center Hospitality Associates: Day in the Life of an Imaging Center Hospitality Associate
As the first point of contact for our patients and their families, you’ll play a key role in ensuring a welcoming, seamless, and supportive experience. This position requires professionalism, empathy, attention to detail, and the ability to balance hospitality with accuracy in every interaction. You’ll also uphold our Imaging Center Hospitality Standards, ensuring confidentiality, courtesy, and teamwork in all aspects of patient service.
Why You’ll Love Working Here
Fairfax Radiology Centers offers a competitive and comprehensive benefits package, including:
  • Uniform Allowance
  • Generous PTO and Paid Holidays
  • Medical, Dental, Vision & Life Insurance
  • Employer-Paid Short- and Long-Term Disability Insurance
  • Profit Sharing Plan
  • Tuition Reimbursement
  • Opportunities for growth and professional development in patient services and healthcare administration

About the Role
This is a full-time, benefitted position located in our Fairfax Radiology Center at Woodburn.
  • Schedule: Monday – Friday, 8:30 AM - 5:00 PM (No weekends, major holidays, or call!)
  • Perks: Free on-site parking, and uniform allowance

What You’ll Do
  • Greet all patients and guests promptly, providing a friendly and professional welcome
  • Assist patients with the check-in process, including obtaining ID, orders, insurance information, and payments
  • Register patients accurately in RIS, scan necessary documents, and ensure data integrity for billing and claims
  • Verify orders and pre-authorizations in MedInformatics (MI); escalate discrepancies as needed
  • Maintain a clean, organized reception and waiting area to ensure a comfortable, patient-focused environment
  • Monitor patient arrivals and wait times, keeping patients informed of delays and escalating concerns to the Radiology Center Manager when necessary
  • Answer and screen calls courteously following FRC Phone Etiquette Rules; transfer or relay information as appropriate
  • Assist with same-day scheduling needs, walk-in x-rays, and other exams within the center
  • Provide additional support tasks such as burning/loading DVDs and releasing records
  • Uphold confidentiality, comply with OSHA, HIPAA, and other federal/state regulations

What You’ll Bring
  • High school diploma or GED required
  • Minimum 1 year of customer service or hospitality experience (healthcare experience a plus)
  • Strong interpersonal and communication skills; ability to demonstrate respect, empathy, and professionalism even in stressful situations
  • Comfort interacting with patients while handling administrative tasks
  • Strong organizational and multitasking skills in a busy environment
  • Proficiency with computers, ability to toggle between multiple screens, and efficient keyboard use
  • Enthusiasm, professionalism, and a solution-oriented approach
  • Ability to move throughout the office and handle items at/above/below desk level

Who We Are
Fairfax Radiology Centers, LLC (FRC) is the largest radiology practice in the Washington, DC metropolitan area. With more than 110 subspecialized radiologists and 700 employees, FRC provides advanced medical imaging at 20 outpatient locations throughout Northern Virginia. We partner with hospitals and healthcare providers across the region to deliver exceptional patient care and specialized diagnostic services.
Equal Opportunity Employer
FRC is committed to diversity, equity, and inclusion. We provide equal employment opportunities to all employees and applicants regardless of race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, disability, veteran status, genetic information, or any other protected characteristic.
Ready to make a difference as the welcoming face of our Fairfax Imaging Center in Annandale, Virginia? Apply today to join FRC as an Imaging Center Hospitality Associate!

Apply