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Learning Development In Hospitality Jobs in North Carolina

Hollard

$120 - $180/hr

Hello... an exciting new opportunity has become available in our Talent, Performance & Learning Development Division. We are looking to recruit a Group Learning and Development Manager . Advert ...

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Learning Development In Hospitality information

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What are the typical challenges faced by learning and development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.

What are the key skills and qualifications needed to thrive as a learning and development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What skills do you develop in learning development in hospitality?

Learning development in hospitality involves building skills such as effective communication, customer service, training delivery, and knowledge of hospitality operations. It also includes developing instructional design abilities, understanding industry standards, and using training tools or software to enhance staff performance and service quality.

What are popular job titles related to Learning Development In Hospitality jobs in North Carolina?

For Learning Development In Hospitality jobs in North Carolina, the most frequently searched job titles are:

What job categories do people searching Learning Development In Hospitality jobs in North Carolina look for?

The top searched job categories for Learning Development In Hospitality jobs in North Carolina are:

What cities in North Carolina are hiring for Learning Development In Hospitality jobs?

Cities in North Carolina with the most Learning Development In Hospitality job openings:

Learning Development In Hospitality jobs near you
Infographic showing various Learning Development In Hospitality job openings in North Carolina as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

Learning and Development Specialist

Truly Good Foods

Charlotte, NC

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Job Summary 
 
The Talent & Learning Manager is a collaborative, execution-focused HR professional who serves as a primary thought partner and day-to-day support to the VP of Human Resources. This role owns TGF's talent development and learning platform, coordinates performance management programs, and takes on select HR projects, extending the reach of HR leadership and freeing the VP to focus on strategic priorities. The ideal candidate is a strong HR generalist with a genuine passion for learning and development: someone who is organized, proactive, and solutions-oriented, brings well-formed recommendations rather than problems, and follows through. This role works closely with managers and employees across the organization and engages with the leadership team as directed by the VP of HR. 

VP HR Support & Thought Partnership 
  • Serve as the primary day-to-day HR partner to the VP of Human Resources, supporting execution of HR priorities and initiatives. 
  • Anticipate the VP's needs, proactively surface information, flag risks, and prepare well-formed recommendations. 
  • Draft communications, summaries, talking points, and HR materials on behalf of the VP as needed. 
  • Take ownership of assigned projects end-to-end, providing regular status updates and flagging roadblocks early. 
  • Engage with managers and employees across the organization to support HR initiatives and serve as a visible, credible HR presence. 
 
Learning & Development 
  • Steward and continuously improve TGF's established L&D platform including onboarding programs, manager development content, and role-specific learning paths. 
  • Partner with the VP and department managers to identify capability gaps and coordinate targeted learning solutions. 
  • Support the design and facilitation of training programs, workshops, and learning events as directed. 
  • Track L&D participation, program effectiveness, and development metrics; provide regular reporting to the VP of HR. 
  • Maintain and organize the on-line L&D content library via SharePoint and Truly University, ensuring all materials remain current, accessible, and aligned with TGF's programs and values. 
  • Partner with the Safety Manager and HR Manager on integrating safety and compliance training into the broader onboarding and L&D framework. 
 
Performance Management & Talent Programs 
  • Coordinate the annual performance review cycle including system setup, manager communications, timeline tracking, and completion of reporting. 
  • Support managers through the performance process by providing tools, templates, and guidance as directed by the VP. 
  • Assist with the design and administration of development planning frameworks and goal-setting tools. 
  • Support succession planning and talent review processes by preparing materials and tracking follow-up actions. 
  • Lead employee engagement activities by coordinating recognition and culture-building initiatives, partnering with leaders to implement action plans that enhance the employee experience as directed by the VP of HR. 
 
HR Project & Program Coordination 
  • Own the coordination and execution of HR projects assigned by the VP, managing timelines, communications, and deliverables. 
  • Develop project plans, track progress, and proactively communicate status updates and obstacles to the VP. 
  • Build effective tools, trackers, and templates that improve HR team efficiency and reduce manual effort. 
  • Support change management communications and rollout logistics for HR initiatives across the organization. 
  • Maintain up-to-date HR process guides, reference materials, and templates for manager and employee use. 
Knowledge and Skill Requirements 
  • Proactive and self-directed, takes initiative, follows through completely. 
  • Solutions-oriented: approaches problems by developing clear options and presenting a recommended path forward. 
  • Genuine passion for learning and development, energized by building programs that help people grow. 
  • Strong organizational and project coordination skills; able to manage multiple priorities without dropping the ball. 
  • Collaborative and relationship-oriented; builds trust quickly with managers and employees at all levels. 
  • Clear written and verbal communicator; able to translate HR concepts into plain language for non-HR audiences. 
  • Comfortable with ambiguity and shifting priorities; brings calm, structure, and follow-through in a fast-paced environment. 
  • Discreet, trustworthy, and professional with confidential information, operates with high personal integrity. 
  • Demonstrated self-awareness and genuine commitment to continued professional development. 
 
Education and Experience 
  • Bachelor's degree in Human Resources, Organizational Development, Business Administration, or related field. 
  • 3-6 years of progressive HR experience with demonstrated strength in learning & development, HR program administration, or HR generalist responsibilities. 
  • Experience designing, coordinating, or facilitating training programs for hourly and salaried employee populations. 
  • Demonstrated ability to support and partner closely with a senior HR leader in a fast-paced, lean team environment. 
  • Experience coordinating HR programs such as performance reviews, onboarding, or engagement initiatives. 
  • Proficiency in LMS and leveraging on-line training programs for diverse levels of employees. 
  • Proficient in Microsoft Office Suite and HRIS platforms; experience with LMS tools as a plus. 
 
Preferred Qualifications 
  • PHR, SHRM-CP, CPTD or active progress toward HR certification. 
  • Experience in manufacturing, food & beverage, distribution, or CPG environments. 
  • Familiarity with instructional design principles or adult learning theory. 
  • Experience supporting a multi-site or plant-based workforce. 
  • Exposure to talent management platforms or performance management systems. 
  • Conversational Spanish a plus; comfort communicating with Spanish-speaking hourly employees is valued. 
 
Physical Demands 
  • The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit for long periods; use hands to feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. 
 
Work Environment 
  • Work is performed in a comfortable office environment and disruptions occur frequently. 
  • The noise level in the work environment is usually moderate. 
  • While visiting the plant, the noise level in the work environment is usually moderate to loud. 
 
Travel Required 
  • Occasionally travel may be required to support plant operations or HR initiatives. 
  • Affordable healthcare (medical/dental/vision)
  • Opportunity to participate in the Health Savings Account (HSA) and Flexible Spending Account (FSA)
  • Short Term Disability Insurance paid by the company
  • Basic life Insurance equals to your annual salary paid by the company
  • Employee Assistance Program - paid by the company
  • Long Term Disability Insurance
  • The opportunity to purchase additional voluntary insurance coverage for:
  • Life Insurance
  • Accident
  • Whole Life
  • Prepaid Legal
  • PTO (Paid Time Off)
  • 9 Paid Holidays per year
  • 401-k Plan (eligible after 6 months of employment)

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