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Learning Development In Hospitality information

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What skills do you learn from working in hospitality?

Working in hospitality develops skills such as customer service, communication, problem-solving, teamwork, and time management. Employees often learn to handle diverse situations, use point-of-sale systems, and maintain professionalism in fast-paced environments.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Learning and Development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What are the typical challenges faced by Learning and Development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.
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What job categories do people searching Learning Development In Hospitality jobs in North Carolina look for? The top searched job categories for Learning Development In Hospitality jobs in North Carolina are:
What cities in North Carolina are hiring for Learning Development In Hospitality jobs? Cities in North Carolina with the most Learning Development In Hospitality job openings:
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Infographic showing various Learning Development In Hospitality job openings in North Carolina as of June 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution.

Learning & Development Specialist

North Carolina League of Municipalities

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Learning & Development Specialist

We are looking for a Learning and Development Specialist to join the Strategic Communications & Member Engagement Department. This position will work to coordinate member education and training opportunities in collaboration with the Director of Learning & Development. The duties include developing content strategies, planning and assembling courses via the League’s course development platform, working with the Strategic Communications & Member Engagement Department colleagues and established processes to create course registration pages, coordinating in-person course logistics, content related to course information, coordinating the creation of course materials as directed, and updating/maintaining CRM to reflect accurate education credit records.


Specific job duties include:

Course Planning, Development & Implementation

  • Coordinate course creation and development, in collabora-tion with the Director of Learning & Development, to include preparing training timelines; identifying and coordinating with subject matter experts, partners and internal staff; building courses via the League’s learning software; preparing slide decks and coordinating other course materials and handouts, etc.
  • Works with the Learning and Development Director to identi-fy course content and program management for the League’s annual conference, including speaker identification/session identification, session planning and speaker coordination, presiding officer preparation, and other conference related tasks.
  • Work with SCME Event Planning staff to create course regis-tration pages for live virtual and in-person trainings, as well as on-demand courses using Protech and/or Zoom, as well as ensure course locations, event orders, A/V and other event logistics are handled.
  • Provide on-site support for live trainings or provide technical support and moderation for virtual events, serving as the on-site point of contact for venue staff, troubleshooting member issues, and more.

Member Engagement:

  • Engages membership to understand educational needs, and creates curriculums and programs to meet those needs
  • Leverages League-wide expertise to coordinate ongoing consultation and assistance related to developed programs
  • Works with the Communications team within SCME to identify and implement outreach initiatives including AML Newsletter, course recruitment, website and social media updates, promotional emails, and other efforts as assigned.
  • Leverage AML metrics and data to further enhance and increase member participation and revenue related to the League’s learning programs.
  • Maintain Learning and Development metrics and analytics.

Technical Support:

  • Addresses/troubleshoots/scans internal and external customer needs. Demonstrates a positive attitude. Listens attentively and respectfully. Identifies and suggests ways to increase customer satisfaction. Follows up with internal and external customers to ensure problems or concerns are addressed and resolved.
  • Collaborates with IT to build education items and curriculum paths within Protech so that course credits are provided and tracked accurately.
  • Assists members with course registration modifications, etc.
  • Assists with CRM database and Protech records related to member attendance, course credits, certification levels, certificates of completion, etc.

Attributes of ideal candidate:

Detail-oriented and organized; ability to take on responsibility and challenges with dependability and attention to detail; strong communication skills, both written and verbal; ability and willingness to learn and work within a CRM database and learn new technologies; patient and helpful approach to customer service.


Qualifications of ideal candidate:

Four-year degree in Public Administration, Education, Business, HR, Organizational Development, Project Management, Psychology, and/or other related degrees. Two to five years of experience. An understanding of local government in North Carolina is a plus.


Why Work at the League?

The North Carolina League of Municipalities has been One Voice for cities and towns across North Carolina for more than 100 years with a motto of “Working as one. Advancing all.” Through our collective efforts, cities and towns are better equipped to serve their residents and improve their quality of life. If you have a heart for service and are looking to make a positive impact in the workplace, on the staff, and on NC communities, we want to hear from you!

Employee Benefits

A hybrid work arrangement is available that allows for two in-office and three work-from-home days each week. Benefits include generous paid time off, participation in the NC Local Government Retirement System, 401K Plan with 4% employer match, employer paid medical, dental, vision, and life insurance, and so much more. Salary range will be available upon inquiry and shared ahead of the interview process.