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Learning Development In Hospitality information

See Denver, NC salary details

$47.2K

$92.2K

$124.4K

How much do learning development in hospitality jobs pay per year?

As of Jun 10, 2026, the average yearly pay for learning development in hospitality in Denver, NC is $92,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,200.00 and $106,800.00 per year, depending on experience, location, and employer.

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What skills do you learn from working in hospitality?

Working in hospitality develops skills such as customer service, communication, problem-solving, teamwork, and time management. Employees often learn to handle diverse situations, use point-of-sale systems, and maintain professionalism in fast-paced environments.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Learning and Development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What are the typical challenges faced by Learning and Development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.
What job categories do people searching Learning Development In Hospitality jobs in Denver, NC look for? The top searched job categories for Learning Development In Hospitality jobs in Denver, NC are:
What cities near Denver, NC are hiring for Learning Development In Hospitality jobs? Cities near Denver, NC with the most Learning Development In Hospitality job openings:
Learning Development In Hospitality jobs near you

Learning & Development Manager

ROBERT E MASON & ASSOCIATES INC

Charlotte, NC • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers’ and our success.  Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers.  Under the Robert E. Mason & Associates, Inc. umbrella there are two divisions: R.E. Mason and Apperture Solutions.

R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia.  Emerson is the global leader of process systems and solutions.  R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability.  The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper. 

Apperture Solutions is a technology independent, professional consulting, and implementation services firm.  Apperture Solutions offers Data Enablement, Production Optimization, Operations Management, and Other Value-Added Services.  Apperture Solutions partners with other providers to offer our customers the technologies and solutions that fit their needs.

What R.E. Mason Offers Associates:

R.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates:

  • Participation in the Employee Stock Ownership Program (ESOP)
  • Retirement plan, including a Safe Harbor contribution
  • Medical / Dental / Vision Insurance
  • Employer paid Life Insurance and Long-Term Disability Insurance
  • Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
  • Paid Parental Leave
  • Paid company holidays
  • Career Development Program
  • Retirement and Financial Wellness program
  • Employee Assistance Program (EAP)
  • Alternative/Hybrid Work Schedules

Position Summary

The Learning & Development (L&D) Manager is responsible for designing, implementing, and leading a comprehensive learning strategy that supports business growth, leadership development, and employee engagement. This position is both strategic and hands-on, focused on building scalable learning initiatives that enhance performance, strengthen leadership capability, and drive retention.

This individual will partner closely with business leaders to shape a culture of learning and continuous development, delivering practical and impactful learning solutions for office, field, and technical employees.

Responsibilities

Learning Strategy and Leadership

  • Lead the design and execution of scalable learning programs that align with business objectives and operational priorities.
  • Partner with leadership to identify skill gaps and implement development programs that build organizational capability.
  • Foster a culture of continuous learning that promotes growth, innovation, and high performance.
  • Apply adult learning principles and proven instructional design methodologies, (ADDIE, SAM, etc.) to ensure programs are engaging, relevant, and results driven.
  • Define and track key metrics to evaluate learning effectiveness, knowledge retention, and business impact.

Program Design and Development

  • Design and develop engaging learning solutions, including instructor-led, virtual, and eLearning programs, job aids, and performance support tools.
  • Incorporate modern learning approaches such as blended learning, microlearning, and gamification to enhance engagement and retention.
  • Collaborate with subject matter experts and internal stakeholders to ensure content accuracy and alignment with business needs.
  • Maintain a central repository of learning materials, ensuring content remains current, consistent, and compliant with company standards.
  • Manage internal and external partners for program design, content creation, and delivery.

Facilitation and Delivery

  • Deliver engaging in-person and virtual learning experiences that accommodate a variety of learning styles.
  • Provide coaching, feedback, and follow-up support to reinforce learning and on-the-job application.
  • Tailor content to meet the needs of diverse audiences, including field, remote, and office employees.
  • Promote an inclusive and collaborative learning environment that encourages participation and knowledge sharing.

Technology

  • Lead the implementation and management of a Learning Management System (LMS), including vendor selection, content migration, and user training.
  • Utilize the LMS to deliver, track, and report on learning participation and outcomes.
  • Stay current with learning technologies and tools, including virtual facilitation platforms (Microsoft Teams, Zoom) and eLearning software (Articulate, Captivate, Camtasia).

Talent Development and Partnership

  • Partner with business and HR leaders to establish career paths, competency frameworks, and development plans that support growth and succession planning.
  • Develop and implement structured onboarding programs that accelerate new hire productivity.
  • Provide guidance and consultation to managers on coaching, performance development, and employee growth planning.
  • Align learning initiatives with overall talent management and organizational development strategies.

Required Competencies

  • Demonstrated experience deploying and managing an LMS; proficiency in Microsoft Office Suite; familiarity with eLearning and virtual facilitation tools.
  • Strong ability to evaluate learning effectiveness and make data-driven recommendations for continuous improvement.
  • Excellent communication, facilitation, and presentation skills.
  • Strong collaboration, relationship-building, and project management skills.
  • Creative and innovative approach to learning design with the ability to balance strategy and execution.
  • Customer-focused mindset with a commitment to excellence.

Required Education and Experience

  • Bachelor’s degree in Human Resources, Organizational Development, Adult Learning, Education, or a related field preferred.
  • Minimum of 10 years of progressive experience in learning and development with a proven record of designing and delivering impactful programs.

Preferred Experience/Competencies

  • CPLP, CPTD, or similar professional certification preferred.

Physical Requirements:

  • Standing – long periods of time
  • Walking 
  • Sitting
  • Kneeling 
  • Reaching Overhead
  • Climbing
  • Pushing and Pulling
  • Lifting – 20 Pounds
  • Driving

This position offers the opportunity to build and scale a best-in-class learning function that enhances engagement, performance, and growth across the organization. The ideal candidate will combine strategic vision with hands-on expertise to deliver meaningful learning experiences that empower employees to succeed.

RE Mason Company is a federal contractor and, as such, is required to solicit the disability status and protected veteran status of candidates. Thus, you are required to answer self-identification questions as part of your application process. These questions are part of RE Mason’s Affirmative Action Plan and the completion of these questions will not have any effect on any consideration of your application materials.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and need to request an accommodation in order to apply for a position with RE Mason, please call our office at (704) 375-4465.

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