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Learning Development In Hospitality Jobs in North Carolina

Honeywell

Sr Learning Manager

Charlotte, NC · On-site

In this role, you will impact the professional development and performance excellence of ISC employees, fostering a culture of continuous learning, driving a unified approach to training delivery ...

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Learning Development In Hospitality information

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What are the typical challenges faced by learning and development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.

What are the key skills and qualifications needed to thrive as a learning and development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What skills do you develop in learning development in hospitality?

Learning development professionals in hospitality develop skills such as instructional design, training delivery, communication, and customer service. They also gain knowledge of hospitality operations, use of training tools and technology, and often pursue certifications like Certified Hospitality Trainer (CHT) to enhance their expertise.

What are popular job titles related to Learning Development In Hospitality jobs in North Carolina?

For Learning Development In Hospitality jobs in North Carolina, the most frequently searched job titles are:

What job categories do people searching Learning Development In Hospitality jobs in North Carolina look for?

The top searched job categories for Learning Development In Hospitality jobs in North Carolina are:

What cities in North Carolina are hiring for Learning Development In Hospitality jobs?

Cities in North Carolina with the most Learning Development In Hospitality job openings:

Learning Development In Hospitality jobs near you
Infographic showing various Learning Development In Hospitality job openings in North Carolina as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution.

Head of Learning & Development - Sales

A.P. Møller - Maersk A/S

Charlotte, NC • On-site

$130K - $150K/yr

Full-time

Posted 10 days ago

Job description

Head of Learning & Development - Sales
About Maersk
At Maersk, we're transforming global supply chains through end-to-end integrated logistics. As a global leader in connecting and simplifying trade, we help businesses move goods seamlessly across ocean, air, landside transportation, and warehousing, all supported by cutting edge technology and an extensive global network.
We're committed to building an inclusive workplace where everyone feels valued, heard, and able to be themselves. Our team members come from a wide range of backgrounds, experiences, and perspectives, and we value the unique strengths each person contributes. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
About the role
As Head of Learning & Development, you will lead the learning and capability agenda for Maersk's North America Sales organization. Reporting into the Head of Sales Enablement, you will be responsible for developing and executing learning strategies that enhance commercial effectiveness, product knowledge, leadership capability, and sales performance.
You will lead a team of learning professionals while partnering closely with senior leaders, product teams, and stakeholders across the business to identify capability gaps, establish learning roadmaps, and drive a culture of continuous learning. This role combines strategic leadership, people management, stakeholder influence, and business acumen to ensure our sales teams are equipped to succeed across Maersk's integrated logistics portfolio.
What We Offer
This is an exciting career opportunity to work in a truly international company that makes global trade happen. You will be interacting daily with passionate colleagues around the world, giving you the opportunity to develop your professional skills in a global environment. Through the training and support we provide and learning on the job, you will have the chance to truly take your career all the way.
  • Lead strategic learning initiatives that directly influence commercial performance and business growth.
  • Collaborate with senior leaders, product teams, and global stakeholders across a complex international organization.
  • Shape the future of sales capability development across an integrated logistics business.
  • Participate in a culture that values continuous learning, innovation, and professional development.
Key Responsibilities
  • Develop and execute the Learning & Development strategy aligned with North America Sales objectives and broader business priorities.
  • Lead the design and implementation of sales learning journeys, capability frameworks, and development programs that strengthen commercial effectiveness and product knowledge.
  • Manage, coach, and develop a team of learning professionals while fostering a high-performance culture
  • Partner with senior leaders and stakeholders to identify capability gaps and prioritize learning investments that support business goals.
  • Establish and monitor learning effectiveness measures, using business outcomes, stakeholder feedback, and performance metrics to drive continuous improvement.
  • Collaborate with Product, Sales, Customer Experience, and Subject Matter Experts to translate complex logistics solutions into practical learning programs and sales enablement initiatives.
  • Build and maintain strong relationships across local, regional, and global learning communities to share best practices and drive capability-building opportunities.
Who We Are Looking For
We recognize that experience comes in many forms. If you don't meet every qualification, we still encourage you to apply.
  • Bachelor's degree or equivalent professional experience.
  • Demonstrated experience leading Learning & Development, Sales Enablement, Capability Building, Organizational Development, or related functions.
  • People leadership experience, including coaching, developing, and managing high-performing teams.
  • Strong stakeholder management skills with the ability to influence and build credibility with senior leaders across a matrixed organization.
  • Experience assessing organizational capability needs and developing learning strategies that deliver measurable business impact.
  • Strong communication, facilitation, presentation, and relationship-building skills.
  • Understanding of sales processes, commercial capabilities, logistics, transportation, supply chain products, or integrated logistics solutions is highly desirable.
  • Experience leading cross-functional initiatives and driving change through influence, collaboration, and stakeholder engagement.

Job type: Full-time
Location: Charlotte, North Carolina
Salary: $130,000 - $150,000*
*The stated pay range is the anticipated starting salary and may be adjusted based on market conditions, experience, and location. Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws.
Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

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