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Learning And Development Project Manager Jobs in Dallas, TX

The Knox

Learning & Development Manager

Dallas, TX

The Learning and Development Manager is responsible for the delivery of bespoke training programs that align with Auberge Resorts Collection initiatives and collaborations. This individual will be ...

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Learning And Development Project Manager information

See Dallas, TX salary details

$42.5K

$93.5K

$140.5K

How much do learning and development project manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for learning and development project manager in Dallas, TX is $93,523.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,700.00 and $107,300.00 per year, depending on experience, location, and employer.

What does a Learning and Development Project Manager do?

A Learning and Development Project Manager is responsible for overseeing the planning, execution, and evaluation of training and educational programs within an organization. They coordinate with various departments to identify learning needs, design effective training initiatives, and ensure projects are delivered on time and within budget. Their role often includes managing resources, tracking project progress, and measuring the impact of development programs. Ultimately, they help improve employee skills, performance, and organizational growth.

What are the key skills and qualifications needed to thrive as a Learning and Development Project Manager, and why are they important?

To thrive as a Learning and Development Project Manager, you need expertise in instructional design, project management, and adult learning principles, often supported by a relevant degree and certifications like PMP or CPLP. Familiarity with learning management systems (LMS), e-learning authoring tools, and project management software is typically required. Strong communication, stakeholder management, and organizational skills help drive collaboration and keep projects on track. These abilities ensure effective training program delivery that meets organizational goals and enhances employee development.

What is the difference between Learning And Development Project Manager vs Training Coordinator?

AspectLearning And Development Project ManagerTraining Coordinator
CredentialsBachelor's degree; certifications like CPLP or ATDBachelor's degree often preferred; certifications less common
Work EnvironmentManages projects across departments, strategic planningCoordinates training sessions, administrative tasks
Employer & Industry UsageUsed in corporate, educational, and nonprofit sectorsCommon in corporate training departments

The Learning And Development Project Manager focuses on planning, executing, and overseeing training projects, often involving strategic initiatives. In contrast, the Training Coordinator handles the logistics and administration of training sessions. Both roles require strong communication skills and knowledge of training processes, but the Project Manager has a broader, strategic scope.

How does a Learning and Development Project Manager typically collaborate with subject matter experts and stakeholders during a project?

A Learning and Development Project Manager frequently works with subject matter experts (SMEs) to gather content and ensure accuracy, while also engaging stakeholders to align training objectives with organizational goals. This collaboration often involves regular meetings, feedback sessions, and review cycles to make sure learning materials are relevant and effective. The project manager acts as a bridge, facilitating communication between different departments, resolving conflicts, and keeping everyone aligned with project timelines and deliverables. Building strong relationships and maintaining open lines of communication are essential for success in this role.
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Learning And Development Project Manager jobs near you
Sr Mgr, Learning & Development

Sr Mgr, Learning & Development

North Texas Tollway Authority

Plano, TX • On-site

Full-time

Posted 15 days ago

North Texas Tollway Authority rating

7.3

Company rating: 7.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

448th of 645 rated public administrative organizations

Job description

Summary:
Responsible for leading the design, implementation, and continuous improvement of modernized digital learning programs for our customer contact teams. This position leads the design and implementation of a comprehensive learning strategy that integrates traditional training excellence with modern solutions-including AI-powered coaching, eLearning, and data analytics-to elevate employee and departmental performance while cultivating a strong customer-focused culture.
Applicants are required to be eligible to lawfully work in the United States immediately. This position is not available for H1-B visa sponsorship.
Responsibilities:
  • Develop and maintain the customer contact organization's overall training program strategy and delivery approach that incorporates digital/AI learning solutions for new-hire, recurrent, remedial and management training.
  • Provide day-to-day management, supervision, coaching, counseling and development of instructional designers and facilitators.
  • Foster a culture of continuous learning, self-service knowledge access and digital agility.
  • Partner with customer contact operations/contact center to continually understand and assess training needs and to leverage the contact center's deep subject matter expertise in the development of innovative programs or curricula.
  • Manage training documentation, version control, and compliance requirements.
  • Manage multiple training projects with overlapping timelines and resources to ensure efficient and effective delivery of all training-related initiatives.
  • Maintain the master training schedule and database for the customer contact organization to provide historical and hierarchical tracking and the ability to map training content with a blended delivery approach to the appropriate audiences as needed.
  • Ensure training development leverages AI coaching tools and simulated call scenarios to reinforce learning.
  • Ensure that mechanisms for certifying training graduates are developed, utilized, tracked and reported for all training environments.
  • Utilize data and performance analytics to identify effectiveness, trends, problems and opportunities related to training; recommend and work with the Operations and QA teams to implement process improvements based on the findings to include follow-up mechanisms for agents or groups requiring additional support or training.
  • Use data to recommend skills capability roadmaps for frontline agents, supervisors, and managers.
  • Develop and deploy communication strategies to ensure a cohesive and consistent approach to training and contact center initiatives including internal and vendor operations.
  • Prepare and present structured reports on training activities, effectiveness (by program, site, trainer, etc.) and organizational needs; prepare ad hoc reports as requested.
  • Provide training-related input to departmental and division strategic planning.
  • Create and maintain effective and efficient methods to track training programs and participants including annual training calendars, progressive training participation and milestone achievements.
  • Contribute to organizational effectiveness by coordinating, communicating and supporting activities with other business functions and other support departments in a manner that fosters cross-functional partnerships, and improved work environments that contribute to achievement of business and customer satisfaction objectives.
  • Exhibit desirable and appropriate managerial behavior including integrity, desire for continuous improvement, results orientation, strong people skills, leadership, and independent judgment which create a cohesive productive organization dedicated to achievement of company and department goals.

Qualifications:
M inimum:
  • Bachelor's degree in communications, education, business administration, organizational development, human resources or a related field.
  • Minimum of five (5) years of training experience, including curriculum development and delivery.
  • Minimum of three (3) years in a customer contact training leadership role that included creating innovative educational programs, incorporating appropriate instructional design principles.
  • Experience with omnichannel contact center technologies.
  • Knowledge of AI coaching tools, real-time agent-assist programs and digital workflow automation.
  • Prior or current affiliation with training and/or contact center related professional organizations preferred (e.g., ASTD, ICSA, SOCAP, etc.).
  • Ability to implement adult learning training programs using a variety of program delivery methods including multi-media, interactive blended learning, digital and AI-enhanced learning.
  • Proven ability to strategically evaluate and implement the most impactful channels and methodologies for delivering training and disseminating critical information, aligned with organizational goals and audience needs.
  • Strategically adept at simplifying complex concepts and internal terminology into clear, relatable messaging that empowers frontline employees to deliver exceptional, customer-centric communication.
Preferred:
  • Minimum of 3 years contact center training experience
About NTTA: NTTA is a political subdivision of Texas created to acquire, construct, maintain and operate toll roads in North Texas. As a customer-driven organization, NTTA delivers a safe and reliable toll system for millions of customers each year in one of the fastest growing regions in the United States. NTTA is a vibrant organization with a highly qualified, energized and engaged team focused on achieving Excellence and we are looking for talented individuals to join us.
Our mission: We are committed to providing a safe and reliable toll road system, increase value and mobility options for our customers, operate the Authority in a businesslike manner, protect our bondholders, and partner to meet our region's growing need for transportation infrastructure.
How To Apply
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Refer your Family and Friends to apply at https://careers.ntta.org
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.

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