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Lead Voice Engineer Jobs (NOW HIRING)

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

Analyze the existing voice and data networks and recommend solutions based on requirements * Set up ... Lead Engineering efforts of UC and Contact center Projects * Maintain and support Cisco's IP ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC

$101K - $139K/yr

Analyze the existing voice and data networks and recommend solutions based on requirements * Set up ... Lead Engineering efforts of UC and Contact center Projects * Maintain and support Cisco's IP ...

Leidos

Voice Engineering Architect

Greenbelt, MD · Hybrid

$92K - $166K/yr

Lead architecture and design of enterprise voice and VoIP solutions across on-premise, hybrid, and ... Relevant certifications (e.g., Microsoft Teams Voice Engineer, CCNP Collaboration, etc.). If you're ...

Leidos

Voice Engineering Architect

Orlando, FL · Hybrid

$92K - $166K/yr

Lead architecture and design of enterprise voice and VoIP solutions across on-premise, hybrid, and ... Relevant certifications (e.g., Microsoft Teams Voice Engineer, CCNP Collaboration, etc.). If you're ...

Leidos

Voice Engineering Architect

Huntsville, AL · On-site

$92K - $166K/yr

Lead architecture and design of enterprise voice and VoIP solutions across on-premise, hybrid, and ... Engineer, CCNP Collaboration, etc.). If you're looking for comfort, keep scrolling. At Leidos, we ...

Leidos

Voice Engineering Architect

Huntsville, AL · Hybrid

$92K - $166K/yr

Lead architecture and design of enterprise voice and VoIP solutions across on-premise, hybrid, and ... Relevant certifications (e.g., Microsoft Teams Voice Engineer, CCNP Collaboration, etc.). If you're ...

Leidos

Voice Engineering Architect

Houston, TX · Hybrid

$92K - $166K/yr

Lead architecture and design of enterprise voice and VoIP solutions across on-premise, hybrid, and ... Relevant certifications (e.g., Microsoft Teams Voice Engineer, CCNP Collaboration, etc.). If you're ...

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Lead Voice Engineer information

See salary details

$42.5K

$123.8K

$180.5K

How much do lead voice engineer jobs pay per year?

As of Jun 6, 2026, the average yearly pay for lead voice engineer in the United States is $123,784.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,500.00 and $135,000.00 per year, depending on experience, location, and employer.

What is the difference between Lead Voice Engineer vs Voice Engineer?

AspectLead Voice EngineerVoice Engineer
CredentialsTypically requires a bachelor's degree in telecommunications, computer science, or related field; certifications like CCNA, CCNP, or Cisco Voice certifications are common.Similar educational background and certifications as Lead Voice Engineer, often with less experience required.
Work EnvironmentLeads voice network projects, manages teams, and oversees deployment and troubleshooting of voice systems.Focuses on configuring, testing, and maintaining voice communication systems under supervision.
Employer & Industry UsageFound in telecom companies, large enterprises, and IT service providers, often in leadership roles.Common in similar settings, primarily involved in technical implementation and support.

The main difference between a Lead Voice Engineer and a Voice Engineer lies in leadership responsibilities and project oversight. Lead Voice Engineers typically manage teams and lead projects, while Voice Engineers focus on technical tasks and system maintenance. Both roles require similar certifications and work in comparable environments, but the Lead position involves more strategic and supervisory duties.

What are some common challenges Lead Voice Engineers face when managing large-scale voice infrastructure projects?

Lead Voice Engineers often encounter challenges such as ensuring seamless integration of new voice technologies with legacy systems, maintaining high availability and call quality, and addressing complex security concerns. Managing large-scale deployments requires effective coordination with network, security, and application teams, as well as troubleshooting issues that arise from diverse hardware and software environments. Staying current with evolving protocols and regulatory requirements is also essential, making adaptability and proactive problem-solving key to success in this role.

What does a Lead Voice Engineer do?

A Lead Voice Engineer is responsible for designing, implementing, and managing voice communication systems within an organization, such as VoIP, PBX, and unified communications platforms. They lead a team of engineers, oversee the technical aspects of voice infrastructure, and ensure high-quality, reliable voice services. Their role often includes troubleshooting complex issues, optimizing network performance, and coordinating with other IT departments to integrate voice solutions securely and efficiently.

What are the key skills and qualifications needed to thrive as a Lead Voice Engineer, and why are they important?

To thrive as a Lead Voice Engineer, you need deep expertise in VoIP technologies, network infrastructure, and telecommunication protocols, often supported by a relevant degree and certifications like CCNP Collaboration or equivalent. Familiarity with platforms such as Cisco Unified Communications Manager, SIP trunking, and network monitoring tools is essential. Strong problem-solving, leadership, and communication skills help you manage teams and collaborate across departments. These skills ensure the reliability, scalability, and security of voice communication systems critical to organizational operations.
More about Lead Voice Engineer jobs
What job categories do people searching Lead Voice Engineer jobs look for? The top searched job categories for Lead Voice Engineer jobs are:
Lead Voice Engineer jobs near you
Infographic showing various Lead Voice Engineer job openings in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $123,784 per year, or $59.5 per hour.
Senior Voice Engineer -NATIONWIDE-

Senior Voice Engineer -NATIONWIDE-

GlobalXperts

Raleigh, NC • On-site

$101K - $139K/yr

Contractor

Posted 20 days ago

Job description

Company Description
GlobalXperts is a leading IT Solution Provider whose business focus is to provide Day 2 remote monitoring & co-managed support and professional services for advanced Cisco, Microsoft and Data Center solutions. Our Level 1 through Level 3 networking experts (CCNA through CCIE) are available around-the-clock and have a deep understanding of internetworking technologies (Collaboration, Data Center, Borderless networking, Security) and products from leading equipment manufacturers giving you access to multi-technology support from a single source. Our professional services approach track with Cisco's PPDIOO model which is to prepare, plan, design, implement, operate, and optimize. And, while each phase of the service delivery model is strategically designed to build upon the previous phase, GlobalXperts technical staff has been successfully utilized by our customers for any or all phases.
Job Description
GlobalXperts is seeking a senior level IP Telephony Systems Engineer with the experience in Cisco Contact Center, and Cisco UC cluster environments who will be responsible for providing core IP telephony Design, Deployment, Maintenance and Support of IP telephony and call center projects, and implementations.
Duties and Responsiblities:
  • Perform client consultation: Plan, Design, Implement and support IP based call center and US solutions
  • Analyze the existing voice and data networks and recommend solutions based on requirements
  • Set up, configure, test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, CVP, UCCE.
  • Design, implement, and/or maintain Cisco Unified Communications systems including but not limited to CUCM, CUC, Unity, UCCX, UCCE, CUPS, VG, CUBE, CER, CVP.
  • Assist the account teams during the sales process by educating the customer on new technologies in the contract cent and UC arena
  • Lead Engineering efforts of UC and Contact center Projects
  • Maintain and support Cisco's IP Telephony and IPCC Contact Center Enterprise and all related Cisco IP telephony infrastructure
  • Administer and troubleshoot Unified Call Manager, Unity voicemail, ICM Call Center systems, IVR CVP, and supporting infrastructure, including CTI integration to switching platforms, dialers, call recorders and desk top platforms
  • Create, Implement, and Support ICM and CVP call routing scripts and required reports .
  • Work directly with the business group to design, and test ICM and CVP call flows to meet the business requirements
  • Support Cisco Agent Desktop and Cisco Supervisor Desktop clients
  • Identify new offerings that arise from new technologies
  • Identify new offerings that arise from customer demand and needs
  • Maintain documentation of the UC environment and operational procedures
  • Provide knowledge transfer to Team members and support staff
  • Work as a team to ensure customer requirements are gathered and projects are successfully implements

  • Identifiable Behavior: It is imperative you maintain the following Identifiable Behavior:
  • Self motivated
  • A strong professional personality
  • Results driven
  • Strong work ethic
  • Team focused
  • Ability to manage and influence individuals to obtain maximum results
  • Highly effective communicator (written & verbal)
  • Strong negotiation skills
  • Self-confident, which translates well with customers, partners and colleagues
  • Flexible and adaptable to change
  • Able to grasp new concepts and translate ideas into actions
  • An investigative mind
  • Lateral thinker

Qualifications
  • Minimum 7 years related experience in the networked voice and call center environments
  • High-end experience in PBX and/or Call Center systems engineering experience
  • Bachelor's degree in Computer Science, Engineering or related discipline: equivalent experience is acceptable
  • Ability to work weekends and off hours as necessary to meet customer requirements
  • Willingness to travel up to 25% of time
  • Expert Knowledge of Cisco IP telephony and UCC Call Center technologies and solutions
  • Excellent Customer Service and communication skills
  • Experience in the administration and support of Cisco's UC portfolio including but not limited to CUCM, CUC, Unity, UCCE, CUPS, VG, CUBE, CER, and CVP
  • Knowledge in CVP scripting and call control
  • Knowledge of Call Center supporting applications such as ticketing systems
  • Strong critical thinking and analytical skills
  • Good team player, willing to share knowledge with the team
  • Ability to manage and influence individuals to obtain maximum results
  • Highly effective communicator (written & verbal)
  • Certification level of a CCNP Voice at a minimum, CCIE Voice Desirable

Additional Information
All your information will be kept confidential according to EEO guidelines.

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