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Lead Voice Engineer Jobs (NOW HIRING)

Customers Bank

Network Voice Engineer

Malvern, PA · On-site

As a Network Voice Engineer at Customers Bank, you will be a member of our IT Network team ... Participate in and lead change management activities in accordance with ITIL best practices ...

Customers Bank

Network Voice Engineer

Malvern, PA · On-site

As a Network Voice Engineer at Customers Bank, you will be a member of our IT Network team ... Participate in and lead change management activities in accordance with ITIL best practices ...

Kinder Morgan

Senior IT Voice Engineer

Houston, TX · On-site

What We Are Looking For We are seeking a Senior IT Voice Engineer for our enterprise voice and ... lead complex voice migrations while maintaining operational stability. What You Will Do ...

Sandy Mac Evolution

Voice and Video Engineer

Doral, FL · On-site

$130K/yr

Voice and Video Engineer Location: Doral, FL Salary: $130,000 - $132,000 Clearance Required: Active ... • Lead implementation and deployment of new systems and enhancements. • Collaborate with ...

ATG

Voice and Video Engineer

Doral, FL · On-site

... engineering, integration, deployment and operation of state-of-the-art command and control and ... Lead implementation and deployment efforts for new voice and video communication systems. • ...

AmeriSave Mortgage Corp.

Voice Bot Engineer

$120K - $140K/yr

What We're Looking For: We're seeking an experienced and inventive Voice Bot Engineer to lead the design, development, and deployment of intelligent voice bot systems across our customer service ...

AmeriSave Mortgage Corp.

$120K - $140K/yr

What We're Looking For: We're seeking an experienced and inventive Voice Bot Engineer to lead the design, development, and deployment of intelligent voice bot systems across our customer service ...

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All JobsLead Voice Engineer Jobs

Lead Voice Engineer information

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$42.5K

$123.8K

$180.5K

How much do lead voice engineer jobs pay per year?

As of Jun 30, 2026, the average yearly pay for lead voice engineer in the United States is $123,784.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,500.00 and $135,000.00 per year, depending on experience, location, and employer.

What is the difference between Lead Voice Engineer vs Voice Engineer?

AspectLead Voice EngineerVoice Engineer
CredentialsTypically requires a bachelor's degree in telecommunications, computer science, or related field; certifications like CCNA, CCNP, or Cisco Voice certifications are common.Similar educational background and certifications as Lead Voice Engineer, often with less experience required.
Work EnvironmentLeads voice network projects, manages teams, and oversees deployment and troubleshooting of voice systems.Focuses on configuring, testing, and maintaining voice communication systems under supervision.
Employer & Industry UsageFound in telecom companies, large enterprises, and IT service providers, often in leadership roles.Common in similar settings, primarily involved in technical implementation and support.

The main difference between a Lead Voice Engineer and a Voice Engineer lies in leadership responsibilities and project oversight. Lead Voice Engineers typically manage teams and lead projects, while Voice Engineers focus on technical tasks and system maintenance. Both roles require similar certifications and work in comparable environments, but the Lead position involves more strategic and supervisory duties.

What are some common challenges Lead Voice Engineers face when managing large-scale voice infrastructure projects?

Lead Voice Engineers often encounter challenges such as ensuring seamless integration of new voice technologies with legacy systems, maintaining high availability and call quality, and addressing complex security concerns. Managing large-scale deployments requires effective coordination with network, security, and application teams, as well as troubleshooting issues that arise from diverse hardware and software environments. Staying current with evolving protocols and regulatory requirements is also essential, making adaptability and proactive problem-solving key to success in this role.

What does a Lead Voice Engineer do?

A Lead Voice Engineer is responsible for designing, implementing, and managing voice communication systems within an organization, such as VoIP, PBX, and unified communications platforms. They lead a team of engineers, oversee the technical aspects of voice infrastructure, and ensure high-quality, reliable voice services. Their role often includes troubleshooting complex issues, optimizing network performance, and coordinating with other IT departments to integrate voice solutions securely and efficiently.

What are the key skills and qualifications needed to thrive as a Lead Voice Engineer, and why are they important?

To thrive as a Lead Voice Engineer, you need deep expertise in VoIP technologies, network infrastructure, and telecommunication protocols, often supported by a relevant degree and certifications like CCNP Collaboration or equivalent. Familiarity with platforms such as Cisco Unified Communications Manager, SIP trunking, and network monitoring tools is essential. Strong problem-solving, leadership, and communication skills help you manage teams and collaborate across departments. These skills ensure the reliability, scalability, and security of voice communication systems critical to organizational operations.
More about Lead Voice Engineer jobs
What job categories do people searching Lead Voice Engineer jobs look for? The top searched job categories for Lead Voice Engineer jobs are:
Lead Voice Engineer jobs near you

Network Voice Engineer

Customers Bank

Malvern, PA • On-site

Full-time

Posted 3 days ago

Job description

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.
Who is Customers Bank?
Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
We get you further, faster.
Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow.
On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.
Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.
What You'll Do:
As a Network Voice Engineer at Customers Bank, you will be a member of our IT Network team, responsible for designing, implementing, administration, and support of our enterprise network, voice and collaboration environments. You will play a hands-on role in maintaining the reliability, performance, and security of our Cisco-based network and unified communications platforms. This role requires strong hands-on experience with Cisco routing and switching, Cisco Unified Communications, SIP/CUBE, E911, QoS, conference room collaboration technology, and cloud collaboration platforms such as Cisco Webex and Microsoft Teams.
  • Manage and support Cisco routing and switching infrastructure, including VLANs, spanning tree, routing protocols (i.e. EIGRP, BGP), and access layer configurations.
  • Administer, configure, and support Cisco Unified Communications Manager (CUCM), Cisco CUBE/SIP trunking, and related voice infrastructure across the enterprise.
  • Support and maintain Webex Cloud collaboration services, including user provisioning, dial plan management, and integration with on-premises systems.
  • Manage E911 configurations and ensure compliance with emergency calling regulations across all sites.
  • Design, document, and execute disaster recovery and failover testing plans for voice and network systems; ensure recovery objectives are met and results are documented.
  • Configure and maintain QoS policies to ensure voice quality and prioritization across the WAN/LAN environment.
  • Configure, support, and troubleshoot conference room collaboration equipment, including Cisco Room Bar, video conferencing endpoints, displays, microphones, cameras, and related peripherals. Support integration of room collaboration platforms with Microsoft Teams, Cisco Webex, and enterprise calendaring/scheduling systems.
  • Troubleshoot and resolve voice outages and degraded call quality events, often under time pressure, with a proven, methodical approach.
  • Participate in and lead change management activities in accordance with ITIL best practices, ensuring proper documentation, approvals, and post-implementation reviews.
  • Collaborate with security and compliance teams to ensure network and voice infrastructure adheres to regulatory requirements and internal security policies.
  • Work both independently and collaboratively across IT teams, vendors, and business stakeholders to deliver projects and resolve issues on time.
  • Maintain thorough documentation of network topology, voice configurations, dial plans, and standard operating procedures.

What Do You Need?
Technology Skills:
  • 5+ years of hands-on experience in network engineering with a strong focus on Cisco routing and switching (CCNP-level or equivalent experience).
  • 3+ years of hands-on experience with enterprise voice, unified communications, or collaboration platforms, preferably in a Cisco-based environment.
  • Deep expertise in Cisco Unified Communications Manager (CUCM) - administration, dial plans, device pools, calling search spaces, and upgrades.
  • Strong experience with Cisco CUBE and SIP trunk configuration, including codec negotiation, dial peer design, and carrier interconnection.
  • Experience with Webex Cloud (Webex Calling / Webex Meetings) is strongly preferred, including cloud migration and hybrid deployment experience.
  • Working knowledge of E911 solutions and regulatory compliance requirements for enterprise telephony.
  • Demonstrated experience designing and executing DR/failover tests for voice systems, with thorough documentation of test plans and results.
  • Solid understanding of QoS principles and practical experience applying DSCP markings, traffic shaping, and queuing policies in a voice environment.
  • Familiarity with security and compliance frameworks relevant to network and voice infrastructure (e.g., PCI-DSS, SOX, NIST); ability to translate requirements into technical controls.
  • Experience working within an ITIL-based change management process; comfortable writing change requests, presenting to CAB, and performing after-action reviews.
  • Ability to work with the Microsoft Suite and Customers Bank's internal collaboration and ticketing applications.

Preferred Qualifications:
  • Cisco certifications (CCNP Collaboration, CCNP Enterprise, CCIE, or equivalent) are a plus but not required; a demonstrated track record carries equal weight.
  • ITIL Foundation experience.
  • Experience in a regulated financial services environment.
  • Proven track record of leading or contributing to voice platform migrations (on-premises to cloud).

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We also provide "reasonable accommodations", upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.
Diversity Statement:
At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let's take on tomorrow.

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