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Lead Voice Engineer Jobs (NOW HIRING)

Infovision

Cisco Voice Engineer

Oakland, CA · On-site

They will provide mentoring to other operations resources, and act in a lead technical or adjunct ... CCIE Voice plus a minimum of 6 years related IPT, network engineering and customer support ...

Customers Bank

Network Voice Engineer

Malvern, PA · On-site

As a Network Voice Engineer at Customers Bank, you will be a member of our IT Network team ... Participate in and lead change management activities in accordance with ITIL best practices ...

Synergis

Contact Center Voice Engineer

Atlanta, GA

$50 - $60/hr

Participate in on-call rotation and serve as lead engineer when called upon. * Support voice system issues and manage moves, adds, and changes for remote agents. * Participate in planning, design ...

New

Customers Bank

Network Voice Engineer

Malvern, PA

As a Network Voice Engineer at Customers Bank, you will be a member of our IT Network team ... Participate in and lead change management activities in accordance with ITIL best practices ...

Zenith System Solutions Inc

... routing • Lead troubleshooting efforts during live outages and provide RCA/mitigation ... years of telecom/voice engineering experience 3+ years of hands-on experience with Ribbon ...

AmeriSave Mortgage

Voice Bot Engineer

Manhattan, NY · Remote

$120K - $140K/yr

What We're Looking For: We're seeking an experienced and inventive Voice Bot Engineer to lead the design, development, and deployment of intelligent voice bot systems across our customer service ...

AmeriSave Mortgage Corp.

$120K - $140K/yr

What We're Looking For: We're seeking an experienced and inventive Voice Bot Engineer to lead the design, development, and deployment of intelligent voice bot systems across our customer service ...

AmeriSave Mortgage Corp.

Voice Bot Engineer

$120K - $140K/yr

What We're Looking For: We're seeking an experienced and inventive Voice Bot Engineer to lead the design, development, and deployment of intelligent voice bot systems across our customer service ...

OVA.Work

Voice AI

Alpharetta, GA · On-site

... for lead qualification, booking appointments, and resolving customer support inquiries without ... API integrations • Prompt engineering • Understanding of voice interface design • ...

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Lead Voice Engineer information

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$42.5K

$123.8K

$180.5K

How much do lead voice engineer jobs pay per year?

As of Jun 6, 2026, the average yearly pay for lead voice engineer in the United States is $123,784.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,500.00 and $135,000.00 per year, depending on experience, location, and employer.

What is the difference between Lead Voice Engineer vs Voice Engineer?

AspectLead Voice EngineerVoice Engineer
CredentialsTypically requires a bachelor's degree in telecommunications, computer science, or related field; certifications like CCNA, CCNP, or Cisco Voice certifications are common.Similar educational background and certifications as Lead Voice Engineer, often with less experience required.
Work EnvironmentLeads voice network projects, manages teams, and oversees deployment and troubleshooting of voice systems.Focuses on configuring, testing, and maintaining voice communication systems under supervision.
Employer & Industry UsageFound in telecom companies, large enterprises, and IT service providers, often in leadership roles.Common in similar settings, primarily involved in technical implementation and support.

The main difference between a Lead Voice Engineer and a Voice Engineer lies in leadership responsibilities and project oversight. Lead Voice Engineers typically manage teams and lead projects, while Voice Engineers focus on technical tasks and system maintenance. Both roles require similar certifications and work in comparable environments, but the Lead position involves more strategic and supervisory duties.

What are some common challenges Lead Voice Engineers face when managing large-scale voice infrastructure projects?

Lead Voice Engineers often encounter challenges such as ensuring seamless integration of new voice technologies with legacy systems, maintaining high availability and call quality, and addressing complex security concerns. Managing large-scale deployments requires effective coordination with network, security, and application teams, as well as troubleshooting issues that arise from diverse hardware and software environments. Staying current with evolving protocols and regulatory requirements is also essential, making adaptability and proactive problem-solving key to success in this role.

What does a Lead Voice Engineer do?

A Lead Voice Engineer is responsible for designing, implementing, and managing voice communication systems within an organization, such as VoIP, PBX, and unified communications platforms. They lead a team of engineers, oversee the technical aspects of voice infrastructure, and ensure high-quality, reliable voice services. Their role often includes troubleshooting complex issues, optimizing network performance, and coordinating with other IT departments to integrate voice solutions securely and efficiently.

What are the key skills and qualifications needed to thrive as a Lead Voice Engineer, and why are they important?

To thrive as a Lead Voice Engineer, you need deep expertise in VoIP technologies, network infrastructure, and telecommunication protocols, often supported by a relevant degree and certifications like CCNP Collaboration or equivalent. Familiarity with platforms such as Cisco Unified Communications Manager, SIP trunking, and network monitoring tools is essential. Strong problem-solving, leadership, and communication skills help you manage teams and collaborate across departments. These skills ensure the reliability, scalability, and security of voice communication systems critical to organizational operations.
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What job categories do people searching Lead Voice Engineer jobs look for? The top searched job categories for Lead Voice Engineer jobs are:
Lead Voice Engineer jobs near you
Infographic showing various Lead Voice Engineer job openings in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $123,784 per year, or $59.5 per hour.
Cisco Voice Engineer

Cisco Voice Engineer

Infovision

Oakland, CA • On-site

Full-time

Posted 17 days ago

Job description

Client: NEC
Sr. IPT Engineer
Duration: 12 Months+
Location: SFO, CA
The qualified candidate will provide post-sales implementation support and services to customers using various Cisco technologies which will include:
Cisco Voice (Expert Knowledge of Unified Communications Manager, Unity, Unity Connection, Contact Center Express, H.323/MGCP Gateways, Gatekeepers etc.) (Basic Knowledge of Meeting Place Express, Unified Media Engine, Presence etc..)
Cisco Route/Switch (Expert Knowledge of Routers, Switches, QoS etc.) (Basic Knowledge of Nexus Switches)
Act as a primary technical contact for providing consultative, proactive and/or reactive support to assigned accounts/customers. The qualified candidate will oversee planning, design, implementation, and operation of customer Cisco IPT projects and participate in the specification of customer requirements and implementation plans for technically advanced Voice solutions. The qualified candidate will manage implementation of customer projects, from both technical and communication aspects
They will provide technical consulting, implementation and configuration for various Cisco IPT products and services at customer locations and perform advanced-level troubleshooting. They will serve as a liaison to vendors and/or third-party providers as assigned. The qualified candidate will also provide on-site and remote technical assistance to other resources and to customers. They will provide mentoring to other operations resources, and act in a lead technical or adjunct management capacity as directed.
Requirements: The qualified candidate will need a minimum of six years of advanced related practical experience and also experience working with various Cisco IPT equipment/products. Must possess a strong sense of ethics, plus excellent interpersonal and customer service skills in regards to internal and external customers and must be able to react professionally under potentially difficult or stressful circumstances. A bachelor's degree in a technical field (e.g. Computer Science, IT, or similar disciplines) is required. Must have a valid driver's license for principal state of employment.
Certifications required: CCIE Voice plus a minimum of 6 years related IPT, network engineering and customer support experience. Must also be proficient in designing, installing, and integrating Cisco Voice into LAN/WAN environments to ensure interoperability of complex conceptual and tactical solutions to customer's networks and develop strong relationships and be able to work with customer technical personnel to provide high level support & debug network problems at advanced levels of complexity.

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