ZipRecruiter

Log In

1

Laboratory Customer Service Representative Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsLaboratory Customer Service Representative Jobs

Laboratory Customer Service Representative information

See salary details

$9

$18

$26

How much do laboratory customer service representative jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for laboratory customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a Laboratory Customer Service Representative typically collaborate with laboratory technicians and healthcare providers?

Laboratory Customer Service Representatives work closely with laboratory technicians and healthcare providers by acting as a communication bridge between the lab and clients. They handle inquiries about test results, specimen requirements, and turnaround times, ensuring that providers receive accurate and timely information. Effective collaboration involves relaying important updates, troubleshooting issues with sample submissions, and coordinating follow-ups to resolve client concerns. This teamwork helps maintain smooth workflow and high customer satisfaction within the laboratory setting.

What are Laboratory Customer Service Representatives?

Laboratory Customer Service Representatives are professionals who serve as the primary point of contact between medical laboratories and their clients, such as physicians, patients, and healthcare providers. They handle inquiries regarding lab tests, results, specimen requirements, and billing issues. Their role includes answering phone calls, responding to emails, resolving concerns, and ensuring that clients receive timely and accurate information. They also may coordinate with laboratory staff to expedite requests or clarify test orders. Strong communication and organizational skills are essential for success in this position.

What is the difference between Laboratory Customer Service Representative vs Laboratory Technician?

AspectLaboratory Customer Service RepresentativeLaboratory Technician
CredentialsHigh school diploma or equivalent; customer service experienceAssociate's degree or certification in laboratory sciences
Work EnvironmentOffice setting, customer interaction, phone and computer workLaboratory setting, sample handling, testing procedures
Employer & Industry UsageHospitals, clinics, diagnostic labsResearch labs, clinical laboratories, hospitals
Common Search/ComparisonCustomer service, client support roles in labsLaboratory testing, sample processing roles

The main difference is that Laboratory Customer Service Representatives focus on client communication and support, while Laboratory Technicians perform sample testing and laboratory procedures. Both roles are essential in lab operations but serve different functions within the industry.

What are the key skills and qualifications needed to thrive as a Laboratory Customer Service Representative, and why are they important?

To thrive as a Laboratory Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in healthcare or laboratory settings. Familiarity with laboratory information systems (LIS), electronic health records (EHRs), and office software is typically required. Excellent problem-solving abilities, patience, and a customer-focused attitude distinguish top performers in the role. These skills are essential for accurately handling sensitive information, resolving client queries efficiently, and ensuring seamless coordination between laboratory staff and clients.
More about Laboratory Customer Service Representative jobs
What states have the most Laboratory Customer Service Representative jobs? States with the most job openings for Laboratory Customer Service Representative jobs include:
What job categories do people searching Laboratory Customer Service Representative jobs look for? The top searched job categories for Laboratory Customer Service Representative jobs are:
Laboratory Customer Service Representative jobs near you
Infographic showing various Laboratory Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
CSR Customer Service Representative

CSR Customer Service Representative

Gas Express LLC

Baton Rouge, LA • On-site

$12.50 - $17/hr

Full-time

Re-posted 7 days ago

Job description

Description:

Summary: Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the

Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location.

Essential Sales Duties and Responsibilities

  • Provide Excellent Customer Service Skills in all interactions
  • Ensure all Cash handling policies are followed explicitly.
  • Restock all store items as directed by Store Manager or customer needs.
  • Plus sell to every Customer, regardless of what they purchase.
  • Perform all duties related to serving our customers.
  • Provide training assistance to new CSR’s.
  • Provide prompt, courteous customer service and resolve customer issues on shift.
  • Submits to the Store Manager for approval, a grocery order for their assigned sections or categories.
  • Front and face all product to create a visually attractive display for our customers
  • Review, complete and suggest changes to all build-to’s.
  • Provide feedback for the fast food service area of the store.
  • Complete reports assigned by the Store Manager.
  • Accept applications to be considered for employment.
  • Follow company procedures when working with vendors including checking in order and verifying quantities.
  • Adhere to all company policies and procedures.
  • Prepare and finalize shift close-out reports.
  • Inspect store facilities/equipment for safety, cleanliness and proper working order.
  • Complete all price changes and promotional price changes.
  • Document and report a safety incident or injury.
  • Document and report a maintenance request.
  • The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed.
Requirements:

Minimum Qualifications and Prerequisites

  • High School diploma or GED preferred.
  • Outstanding customer service skills.
  • Have reliable transportation and can arrive at the store on time.
  • Has a positive attitude and promotes the company and is a team player.
  • Must have basic computer skills.
  • Must be well organized and manages time well.
  • Possess good people interaction skills.
  • Works as scheduled by the Store Manager. Schedule must be flexible to include being available to work all shifts and all days of the week. Work week may exceed 40 hours per week during hard to staff times.