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Laboratory Customer Service Representative Jobs (NOW HIRING)

CaroMont Health

Lab Assistant/Courier

Gastonia, NC

Serves as laboratory customer service representative with office customers. Qualifications: High school graduate or equivalent. Valid North Carolina drivers license, skills in driving motor vehicle ...

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

Standex

Customer Service Representative

Summerville, SC · On-site

$14.25 - $19.50/hr

Customer Service Representative Standex International is a global industrial growth company ... vaccines and laboratory samples. We focus on solving customer problems for these critical ...

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Laboratory Customer Service Representative information

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How much do laboratory customer service representative jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for laboratory customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a laboratory customer service representative?

Laboratory Customer Service Representatives are professionals who serve as the primary point of contact between medical laboratories and their clients, such as physicians, patients, and healthcare providers. They handle inquiries regarding lab tests, results, specimen requirements, and billing issues. Their role includes answering phone calls, responding to emails, resolving concerns, and ensuring that clients receive timely and accurate information. They also may coordinate with laboratory staff to expedite requests or clarify test orders. Strong communication and organizational skills are essential for success in this position.

How does a laboratory customer service representative typically collaborate with laboratory technicians and healthcare providers?

Laboratory Customer Service Representatives work closely with laboratory technicians and healthcare providers by acting as a communication bridge between the lab and clients. They handle inquiries about test results, specimen requirements, and turnaround times, ensuring that providers receive accurate and timely information. Effective collaboration involves relaying important updates, troubleshooting issues with sample submissions, and coordinating follow-ups to resolve client concerns. This teamwork helps maintain smooth workflow and high customer satisfaction within the laboratory setting.

What are the key skills and qualifications needed to thrive as a laboratory customer service representative, and why are they important?

To thrive as a Laboratory Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in healthcare or laboratory settings. Familiarity with laboratory information systems (LIS), electronic health records (EHRs), and office software is typically required. Excellent problem-solving abilities, patience, and a customer-focused attitude distinguish top performers in the role. These skills are essential for accurately handling sensitive information, resolving client queries efficiently, and ensuring seamless coordination between laboratory staff and clients.

What is the difference between Laboratory Customer Service Representative vs Laboratory Technician?

AspectLaboratory Customer Service RepresentativeLaboratory Technician
CredentialsHigh school diploma or equivalent; customer service experienceAssociate's degree or certification in laboratory sciences
Work EnvironmentOffice setting, customer interaction, phone and computer workLaboratory setting, sample handling, testing procedures
Employer & Industry UsageHospitals, clinics, diagnostic labsResearch labs, clinical laboratories, hospitals
Common Search/ComparisonCustomer service, client support roles in labsLaboratory testing, sample processing roles

The main difference is that Laboratory Customer Service Representatives focus on client communication and support, while Laboratory Technicians perform sample testing and laboratory procedures. Both roles are essential in lab operations but serve different functions within the industry.

What qualifications do I need to work as a Laboratory Customer Service Representative?

To work as a Laboratory Customer Service Representative, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with customer service. Knowledge of laboratory procedures and familiarity with computer software or laboratory information systems can be advantageous.
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What states have the most Laboratory Customer Service Representative jobs?

States with the most job openings for Laboratory Customer Service Representative jobs include:

What job categories do people searching Laboratory Customer Service Representative jobs look for?

The top searched job categories for Laboratory Customer Service Representative jobs are:

Laboratory Customer Service Representative jobs near you
Infographic showing various Laboratory Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Lab Assistant/Courier

Gastonia, NC

CaroMont Health
Health Care and Social Assistance • 1 - 5K employees

6.4

Company rating: 6.4 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

644th of 893 rated healthcare providers

People enjoy working here

Recommended by students

Recommended by parents

Learn more about CaroMont Healthexternal

Full-time

Re-posted 10 hours ago

Job description

Job Summary:   Supporting laboratory position with duties including specimen/supply transport, specimen tracking, specimen registration, and telephone call center responsibilities.  Drives company vehicle and occasional personal vehicle to and from physician offices and other healthcare facilities to pick up specimens, deliver laboratory reports and supplies.  Serves as laboratory customer service representative with office customers.

Qualifications:  High school graduate or equivalent.  Valid North Carolina drivers license, skills in driving motor vehicle and maintaining a safe driving record.   No laboratory experience required; computer skills desirable.  Ability to manage time and to meet rigid schedules.  Possess exceptional customer relations skills.

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