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Laboratory Customer Service Representative Jobs (NOW HIRING)

Omic USA Inc.

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

OMIC USA, Inc. is an international Analytical Laboratory and is committed to global food health and ... The Customer Service Representative performs an essential role by providing sample receiving ...

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Laboratory Customer Service Representative information

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How much do laboratory customer service representative jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for laboratory customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a Laboratory Customer Service Representative typically collaborate with laboratory technicians and healthcare providers?

Laboratory Customer Service Representatives work closely with laboratory technicians and healthcare providers by acting as a communication bridge between the lab and clients. They handle inquiries about test results, specimen requirements, and turnaround times, ensuring that providers receive accurate and timely information. Effective collaboration involves relaying important updates, troubleshooting issues with sample submissions, and coordinating follow-ups to resolve client concerns. This teamwork helps maintain smooth workflow and high customer satisfaction within the laboratory setting.

What are Laboratory Customer Service Representatives?

Laboratory Customer Service Representatives are professionals who serve as the primary point of contact between medical laboratories and their clients, such as physicians, patients, and healthcare providers. They handle inquiries regarding lab tests, results, specimen requirements, and billing issues. Their role includes answering phone calls, responding to emails, resolving concerns, and ensuring that clients receive timely and accurate information. They also may coordinate with laboratory staff to expedite requests or clarify test orders. Strong communication and organizational skills are essential for success in this position.

What is the difference between Laboratory Customer Service Representative vs Laboratory Technician?

AspectLaboratory Customer Service RepresentativeLaboratory Technician
CredentialsHigh school diploma or equivalent; customer service experienceAssociate's degree or certification in laboratory sciences
Work EnvironmentOffice setting, customer interaction, phone and computer workLaboratory setting, sample handling, testing procedures
Employer & Industry UsageHospitals, clinics, diagnostic labsResearch labs, clinical laboratories, hospitals
Common Search/ComparisonCustomer service, client support roles in labsLaboratory testing, sample processing roles

The main difference is that Laboratory Customer Service Representatives focus on client communication and support, while Laboratory Technicians perform sample testing and laboratory procedures. Both roles are essential in lab operations but serve different functions within the industry.

What are the key skills and qualifications needed to thrive as a Laboratory Customer Service Representative, and why are they important?

To thrive as a Laboratory Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in healthcare or laboratory settings. Familiarity with laboratory information systems (LIS), electronic health records (EHRs), and office software is typically required. Excellent problem-solving abilities, patience, and a customer-focused attitude distinguish top performers in the role. These skills are essential for accurately handling sensitive information, resolving client queries efficiently, and ensuring seamless coordination between laboratory staff and clients.
More about Laboratory Customer Service Representative jobs
What states have the most Laboratory Customer Service Representative jobs? States with the most job openings for Laboratory Customer Service Representative jobs include:
What job categories do people searching Laboratory Customer Service Representative jobs look for? The top searched job categories for Laboratory Customer Service Representative jobs are:
Laboratory Customer Service Representative jobs near you
Infographic showing various Laboratory Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative (Medical Laboratory)

Customer Service Representative (Medical Laboratory)

Interpath Laboratory

North Platte, NE • On-site

$16.25 - $20.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Pathology Services, part of Interpath Laboratory, is seeking a Medical Laboratory Customer Service Representative with excellent people skills to enhance our team. Ideal candidates will have a collaborative spirit and a commitment to supporting both our patients and our team's goals.

Schedule: 4-Day Work Week (Rotating Schedule, 9-Hour Shifts)

Benefits:

  • Medical, Dental, Vision with In-Network & Custom Network discounts
  • 401(K) with discretionary employer match
  • Paid Time Off
  • Free clinical diagnostic laboratory testing performed in house

In this role, you will be responsible for:

  • Administrative duties: Providing excellent customer service, answering phones, and monitoring for instrumentation alarms.
  • Technical responsibilities: Performing venipuncture for blood collection, obtaining additional specimen types as required, and preparing all samples for lab testing and screening.
  • Accurate data management: Verifying specimen information, performing data entry, and properly identifying patient information.
  • Specimen handling: Receiving, processing, and packaging samples for referral labs while maintaining specimen integrity.
  • Compliance: Following safety protocols, HIPAA policies, Medicare rules, and participating in quality assurance.
  • Flexibility: Covering work shifts at different sites as needed to ensure smooth operations.

  • Reliability: Maintaining consistent, punctual, and reliable attendance to ensure continuity of operations and support for our team and patients.

Education & Certification:

  • High school diploma or equivalent required.

Experience:

  • Previous phlebotomy experience is preferred.

Skills & Competencies:

  • Excellent communication skills; able to interact professionally with patients and team members.

  • Detail-oriented with a strong focus on accuracy.

  • Highly organized and capable of managing multiple responsibilities effectively.

Physical Requirements:

  • Laboratory setting with automated equipment emitting ambient sounds.
  • High level of staff interaction in close quarters; must hear alarms to ensure timely response to safety needs.
  • Regular handling of potentially infectious samples, with required protective gear (lab coat, gloves, goggles, face shield).
  • Ability to sit, stand, bend, kneel, crawl, twist, and walk on uneven surfaces throughout the day.
  • Frequent bending, extended standing, and lifting up to 30 pounds.
  • Flexibility to work extended hours or overtime as needed.

OSHA Category: This role involves exposure to blood, body fluids, and/or tissues, with Hepatitis-B vaccination offered to all performing these duties.

About Us: Interpath Laboratory is a family-owned and operated clinical and anatomic pathology laboratory serving communities across Oregon, Washington, Nebraska, and Idaho. With more than 90 locations and over 60 years of steady growth, we are one of the Pacific Northwest's leading independent laboratories, with plans for continued and strategic expansion into the Midwest.

We are known for delivering rapid, reliable, and cost-effective laboratory testing while maintaining the flexibility, innovation, and personal connection that come from remaining independent. Our success is built on strong relationships—with our clients, our patients, and most importantly, our employees.

At Interpath, we foster a collaborative, supportive work environment where teamwork, professionalism, and positive attitudes matter. We believe great results start with great people, and we are committed to creating a workplace where employees can build meaningful careers while making a real impact in the communities we serve.

We are excited to share with you a short video that shows why the Interpath family is so special. Please click here: https://youtu.be/iMaXUt6s9rg

Interpath Laboratory logo

About Interpath Laboratory

Sourced by ZipRecruiter

Interpath Laboratory, based in Pendleton, Oregon, US, is a renowned entity in the medical testing industry. This industry-leading company specializes in a comprehensive range of laboratory testing services for both human and veterinary use. Interpath's expert professionals provide accurate results and timely service, focusing on anatomic pathology, clinical pathology, and molecular diagnostics. The company was established with the core mission to provide complete diagnostic service of the highest quality.

Industry

Health care and social assistance

Company size

201 - 500 Employees

Headquarters location

Pendleton, OR, US

Year founded

1967

Social media

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