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Laboratory Customer Service Representative Jobs (NOW HIRING)

Domino's

Customer Service Representative (CSR)

Peterborough, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Peterborough, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

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Laboratory Customer Service Representative information

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How much do laboratory customer service representative jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for laboratory customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a Laboratory Customer Service Representative typically collaborate with laboratory technicians and healthcare providers?

Laboratory Customer Service Representatives work closely with laboratory technicians and healthcare providers by acting as a communication bridge between the lab and clients. They handle inquiries about test results, specimen requirements, and turnaround times, ensuring that providers receive accurate and timely information. Effective collaboration involves relaying important updates, troubleshooting issues with sample submissions, and coordinating follow-ups to resolve client concerns. This teamwork helps maintain smooth workflow and high customer satisfaction within the laboratory setting.

What are Laboratory Customer Service Representatives?

Laboratory Customer Service Representatives are professionals who serve as the primary point of contact between medical laboratories and their clients, such as physicians, patients, and healthcare providers. They handle inquiries regarding lab tests, results, specimen requirements, and billing issues. Their role includes answering phone calls, responding to emails, resolving concerns, and ensuring that clients receive timely and accurate information. They also may coordinate with laboratory staff to expedite requests or clarify test orders. Strong communication and organizational skills are essential for success in this position.

What is the difference between Laboratory Customer Service Representative vs Laboratory Technician?

AspectLaboratory Customer Service RepresentativeLaboratory Technician
CredentialsHigh school diploma or equivalent; customer service experienceAssociate's degree or certification in laboratory sciences
Work EnvironmentOffice setting, customer interaction, phone and computer workLaboratory setting, sample handling, testing procedures
Employer & Industry UsageHospitals, clinics, diagnostic labsResearch labs, clinical laboratories, hospitals
Common Search/ComparisonCustomer service, client support roles in labsLaboratory testing, sample processing roles

The main difference is that Laboratory Customer Service Representatives focus on client communication and support, while Laboratory Technicians perform sample testing and laboratory procedures. Both roles are essential in lab operations but serve different functions within the industry.

What are the key skills and qualifications needed to thrive as a Laboratory Customer Service Representative, and why are they important?

To thrive as a Laboratory Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in healthcare or laboratory settings. Familiarity with laboratory information systems (LIS), electronic health records (EHRs), and office software is typically required. Excellent problem-solving abilities, patience, and a customer-focused attitude distinguish top performers in the role. These skills are essential for accurately handling sensitive information, resolving client queries efficiently, and ensuring seamless coordination between laboratory staff and clients.
More about Laboratory Customer Service Representative jobs
What states have the most Laboratory Customer Service Representative jobs? States with the most job openings for Laboratory Customer Service Representative jobs include:
What job categories do people searching Laboratory Customer Service Representative jobs look for? The top searched job categories for Laboratory Customer Service Representative jobs are:
Laboratory Customer Service Representative jobs near you
Infographic showing various Laboratory Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR - Customer Service Representative

White Plumbing, Heating & Air

Springfield, MO • On-site

$13 - $18/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 7 days ago

Job description

White Plumbing, Heating & Air, a trusted name in the plumbing industry, proudly serves clients throughout Springfield, MO. Our focus is on professional excellence and continuous growth, and we're looking for a dynamic person who also holds these values. Join our office as a full-time CSR - Customer Service Representative and take the next big step in your career!

Depending on experience, you earn a competitive wage of $13.00 - $18.00/hour. You also enjoy incredible benefits, such as:

  • Paid medical, Dental, and Life Insurance
  • Paid vacation
  • Paid holidays
  • A 401(k) retirement plan
  • Supplemental insurance
  • Relocation assistance is available and will be discussed during the interview process.

Sounds great, right? Keep reading to learn more about this rewarding position!


DAY IN THE LIFE

You normally work from 8:00 am - 5:00 pm, Monday - Friday.

As a CSR - Customer Service Representative, you ensure seamless communication between our customers and our service team. With an upbeat and friendly attitude, you answer incoming phone calls, schedule appointments, efficiently dispatch field crews, and respond to our customers' questions and concerns. You also manage social media platforms to promote our online presence and facilitate positive customer interactions. Your ability to effectively communicate information contributes to smooth workdays at our office!


REQUIREMENTS

  • High school diploma or equivalent
  • 1+ year of customer service representative experience
  • Proficiency with computers and Microsoft Office applications
  • Self-motivated attitude and a customer-oriented mindset
  • Excellent verbal and written communication skills
  • Ability to work collaboratively in a team environment
  • Ability to perform the physical requirements of the job, including using a computer, sitting for extended periods, and moving objects weighing up to 25 lbs.
  • 1+ year of experience with Service Titan, preferred

Customer service experience would be a plus! Experience with ServiceTitan software would also be preferred.

Are you eager to learn more and willing to take direction? Can you multi-task and keep up in a fast-paced environment? Do you want to build a rewarding career with a reputable service company? If YES, we want you as our CSR - Customer Service Representative!


ABOUT US

Since 1989, we have been a trusted company specializing in plumbing and gas work for new construction projects, with a notable focus on multi-family apartments. Recently, in June 2020, we established a service department catering to both residential and commercial systems. Our mission revolves around providing top-notch solutions and quality work while ensuring our clients' trust through our skilled and well-equipped employees. Our down-to-earth, small-business atmosphere is upheld by a team of expertly trained professionals who genuinely care about their colleagues and families. We prioritize creating a fun and supportive work environment, and in recognition of our employees' hard work, we offer excellent wages, benefits, and perks.


MAKE YOUR MOVE!

Our office needs you as our CSR - Customer Service Representative! If you think you're the right fit for this role, fill out our quick initial application today. We're excited to hear from you!


Candidates must successfully pass a background check, and we also conduct pre-employment drug testing. Please note that any job offer extended will be contingent upon the results of both background and drug testing.