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Laboratory Customer Service Representative Jobs (NOW HIRING)

Domino's

Customer Service Representative (CSR)

Peterborough, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Springfield, VT · On-site

$16 - $21.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Lee, MA · On-site

$17.25 - $23.50/hr

Customer Service Representative (CSR) Customer Service Representative: 50 West Central Street, Lee MA 01238 The Customer Service Representative will WOW the customer by making sure they have a ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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Laboratory Customer Service Representative information

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How much do laboratory customer service representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for laboratory customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a laboratory customer service representative typically collaborate with laboratory technicians and healthcare providers?

Laboratory Customer Service Representatives work closely with laboratory technicians and healthcare providers by acting as a communication bridge between the lab and clients. They handle inquiries about test results, specimen requirements, and turnaround times, ensuring that providers receive accurate and timely information. Effective collaboration involves relaying important updates, troubleshooting issues with sample submissions, and coordinating follow-ups to resolve client concerns. This teamwork helps maintain smooth workflow and high customer satisfaction within the laboratory setting.

What is a laboratory customer service representative?

Laboratory Customer Service Representatives are professionals who serve as the primary point of contact between medical laboratories and their clients, such as physicians, patients, and healthcare providers. They handle inquiries regarding lab tests, results, specimen requirements, and billing issues. Their role includes answering phone calls, responding to emails, resolving concerns, and ensuring that clients receive timely and accurate information. They also may coordinate with laboratory staff to expedite requests or clarify test orders. Strong communication and organizational skills are essential for success in this position.

What is the difference between Laboratory Customer Service Representative vs Laboratory Technician?

AspectLaboratory Customer Service RepresentativeLaboratory Technician
CredentialsHigh school diploma or equivalent; customer service experienceAssociate's degree or certification in laboratory sciences
Work EnvironmentOffice setting, customer interaction, phone and computer workLaboratory setting, sample handling, testing procedures
Employer & Industry UsageHospitals, clinics, diagnostic labsResearch labs, clinical laboratories, hospitals
Common Search/ComparisonCustomer service, client support roles in labsLaboratory testing, sample processing roles

The main difference is that Laboratory Customer Service Representatives focus on client communication and support, while Laboratory Technicians perform sample testing and laboratory procedures. Both roles are essential in lab operations but serve different functions within the industry.

What are the key skills and qualifications needed to thrive as a laboratory customer service representative, and why are they important?

To thrive as a Laboratory Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in healthcare or laboratory settings. Familiarity with laboratory information systems (LIS), electronic health records (EHRs), and office software is typically required. Excellent problem-solving abilities, patience, and a customer-focused attitude distinguish top performers in the role. These skills are essential for accurately handling sensitive information, resolving client queries efficiently, and ensuring seamless coordination between laboratory staff and clients.
More about Laboratory Customer Service Representative jobs
What states have the most Laboratory Customer Service Representative jobs? States with the most job openings for Laboratory Customer Service Representative jobs include:
What job categories do people searching Laboratory Customer Service Representative jobs look for? The top searched job categories for Laboratory Customer Service Representative jobs are:
Laboratory Customer Service Representative jobs near you
Infographic showing various Laboratory Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR / Customer Service Rep

JN Electrical Temperature Control, Inc

Bowersville, GA • On-site

$12 - $22/hr

Full-time

PTO

Re-posted 15 hours ago

Job description

JN Electrical Temperature Control in Bowersville, GA is calling all go-getters to apply to join our amazing team as a full-time CSR / Customer Service Rep!


WHY YOU SHOULD JOIN OUR TEAM

We are a leading company that cares about its employees. We pay our CSR / Customer Service Reps a competitive wage of $12 - $22 per hour, dependent upon personal mindset and skillset. Additionally, we offer our CSR / Customer Service Reps the opportunity to receive a performance bonus. Our team also enjoys great benefits, including paid time off (PTO), birthdays off, a flexible schedule, personal growth opportunities, and a caring team. Plus, we make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading!


ABOUT JN ELECTRICAL TEMPERATURE CONTROL

Since 1997, we've specialized in creating and designing home comfort solutions that guarantee greater efficiency and customer satisfaction. Our customers can feel the difference with our comfort services that include heating, air conditioning, indoor air quality, and electrical systems. With our team of professionals, we provide services that allow families to stay healthy and comfortable all year long. Our entire company works hard to make our customers' experience with us hassle-free and enjoyable. From the professionalism of our sales engineers to the commitment of our field personnel, we are dedicated to delivering nothing but the best. Our commitment has been appreciated numerous times with the National Comfort Team award for Contractor of the Year, Johnstone Silver Award for Coleman HVAC Systems, National Comfort Institute: David Debien award for Technical Excellence, and more!

We are an established home services contracting company that truly cares about our employees. Our team enjoys working with a company that encourages infinite growth while providing the opportunity to make a real difference in the lives of others. We are an incredibly supportive team that strives to help each other succeed. Our goal is to build a company where employees are passionate and enthusiastic about life and work, which is why we offer great benefits, excellent perks, a positive culture, plenty of growth opportunities, and a work-life balance.


ARE YOU A GOOD FIT?

Ask yourself: Can you effectively prioritize multiple tasks and stay organized? Do you have great communication skills? Are you professional and polite? If yes, you might just be perfect for this scheduling position! If so, please consider applying for this CSR / Customer Service Rep position today!


YOUR LIFE AS CSR / CUSTOMER SERVICE REP

As a CSR / Customer Service Rep, you schedule service calls and create work orders for the technicians in our computer system. Second, you maintain the dispatch board and filing system while you dispatch the technicians. When information is received after installation, you schedule any necessary return trips, file the work orders, and update the service database. Finally, you provide the accounting department with maintenance contract billing information. You enjoy exceeding our customers' expectations for quality and value!

SERVICE AREAS

Employees are expected to work and commute to the following areas, alongside Bowersville:

  • Athens, GA 30601
  • Anderson, SC 29621

WHAT WE NEED FROM YOU

  • Computer literacy
  • Phone skills

Strong interpersonal skills are preferred. If you can meet these requirements and perform this CSR job as described above, we would be happy to have you as part of our team!

Apply