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Laboratory Account Manager Jobs in Indiana (NOW HIRING)

POET LLC

Quality Manager

Portland, IN · On-site

... Savings Account contribution * Competitive pay, including shift premium pay for qualifying ... Accountable for laboratory procedures being executed by trained team members who are proficient ...

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Laboratory Account Manager information

What does a laboratory account manager do?

A Laboratory Account Manager is responsible for managing relationships with clients who use laboratory services, such as research organizations, hospitals, or pharmaceutical companies. Their role involves understanding client needs, coordinating laboratory testing or analysis, ensuring timely delivery of results, and providing excellent customer service. They may also handle contract negotiations, resolve issues, and work closely with laboratory staff to meet client requirements. Laboratory Account Managers play a crucial role in maintaining client satisfaction and driving business growth for the laboratory.

How does a laboratory account manager collaborate with laboratory staff and clients?

As a Laboratory Account Manager, you serve as a key bridge between clients and the laboratory team. You will regularly communicate client needs and expectations to lab staff, coordinate project timelines, and troubleshoot any issues that arise during testing or analysis. This role often involves attending client meetings, providing project updates, and working closely with technical staff to ensure deliverables meet quality standards. Successful collaboration requires strong organizational skills, clear communication, and the ability to balance client satisfaction with laboratory capabilities.

What skills and qualifications are needed to be a laboratory account manager?

To thrive as a Laboratory Account Manager, you need a strong background in life sciences or laboratory operations, combined with experience in sales or account management. Familiarity with laboratory information management systems (LIMS), CRM software, and relevant industry certifications like ASCP or CLIA are highly valuable. Excellent communication, negotiation, and relationship-building skills help manage client needs and foster long-term partnerships. These competencies ensure effective client support, drive business growth, and maintain high standards in laboratory services.
What are popular job titles related to Laboratory Account Manager jobs in Indiana? For Laboratory Account Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Laboratory Account Manager jobs in Indiana look for? The top searched job categories for Laboratory Account Manager jobs in Indiana are:
What cities in Indiana are hiring for Laboratory Account Manager jobs? Cities in Indiana with the most Laboratory Account Manager job openings:
Laboratory Account Manager jobs near you
Infographic showing various Laboratory Account Manager job openings in Indiana as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution.

Quality Manager

POET LLC

Portland, IN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

ABOUT POET
At POET, it is our mission to be good stewards of the Earth by converting renewable resources to energy and other valuable goods as effectively as humanly possible. For over thirty years our drive and passion to change the world has enabled us to become the largest producer and marketer of bioethanol and a leader in sustainable products in the world.
BENEFITS & PERKS
Eligible Team Members may receive
  • $$ Competitive BONUS opportunities - up to SIX bonuses per year (Quarterly Profit Sharing & Value Share)
  • Paid time off and paid holidays - 40 hours of PTO available on Day 1, on top of a biweekly PTO accrual program!
  • Comprehensive benefits package; Individual and family plans for health, dental, & vision insurance, including a generous employer Health Savings Account contribution
  • Competitive pay, including shift premium pay for qualifying positions
  • 401K with company match
  • Paid Parental Leave
  • Tuition reimbursement
  • Attractive Relocation Assistance and Bonus Programs for qualifying positions and/or locations
  • Safety and cold weather gear reimbursements
  • Discounted home and auto insurance

All POET Team Members enjoy
  • A multifaceted wellness program encompassing the whole person - mentally, physically, and spiritually
  • 'Family-first' culture
  • Onsite fitness centers or fitness reimbursements

JOB SUMMARY & RESPONSIBILITIES
The Quality Manager is responsible for leading laboratory operations, overseeing fermentation performance and production quality, and managing all quality/food/feed certification and accreditation programs at the facility to ensure compliance and to facilitate continuous improvement. This role directs the day-to-day activities of the laboratory, including coordinating the transfer of all internal and third-party laboratories data. The position supports plant operations and final product quality through laboratory data, with the goal of maximizing production efficiency and final product quality while following procedures relating to production and safety of the plant. The Quality Manager plays a key role in monitoring, troubleshooting, and optimizing the fermentation process.
This is an on-site role located in Portland, IN. Responsibilities include:
  • Effectively lead the team by recruiting, selecting, orienting and training team members. Leadership responsibilities also include delegating, coaching, managing performance and career development to effectively execute departmental strategies and support company objectives.
  • Foster a culture of safe behavior and environmental compliance at all times.
  • Maintain and advance the food safety and quality of POET's products and processes to deliver a best-in-class culture of quality.
  • Manage all aspects of quality control and safety in the laboratory.
  • Accountable for laboratory procedures being executed by trained team members who are proficient with instruments and methods to ensure accurate and timely data generation.
  • Ensure team members are trained in all aspects of existing laboratory procedures, quality programming, and product quality compliance.
  • Manage quality control on all final products and communicate to the appropriate management team when necessary.
  • Ensure all site quality Standard Operating Procedures (SOP) are up to date and followed.
  • Optimize ingredient usage and yield and maximize the efficiency of the fermentation process by reviewing and analyzing data.
  • Monitor fermentation and provide data/reports to the management team to help troubleshoot and optimize the fermentation process.
  • Work with operations and management on fermentation trials, special testing, and research requests.
  • Manage all facility laboratory testing programs, which may include: general plant processes, CO2 systems, water management, environmental testing, final product testing, and third party evaluations.
  • Assist in optimizing plant runtime as well as downtime by ensuring a quality end-product through support of laboratory operations and sample analyses.
  • Ensure quality assurance elements are executed per POET expectations. These include, but are not limited to, training platforms, support of customer complaints and claims, document management, deviation and risk management, and laboratory equipment calibration requirements.
  • Ensure all city, county, state, and federal regulations are met as they apply to POET's Quality Systems.
  • Participate in internal and external audits with compliance partners, and both state and federal agencies.
  • Monitor cost control for the laboratory department and support chemical management and logistics.
  • Present capital request justifications to management.
  • Communicate production and laboratory performance results to the plant team and POET Bioprocessing Leadership.
  • Ensure ongoing compliance to the POET's Bioethanol Quality Program.
  • Ensure participation in all Laboratory Proficiency Testing Programs.
  • Ensure ongoing certification to relevant food safety schemes, such as Safe Feed/Safe Food (SF/SF), Safe Quality Food (SQF), or the Food Safety System Certification (FSSC)..
  • Ensure ongoing compliance to the POET Corn Kernel Fiber Pathway submissions for Low Carbon Fuel Standard (LCFS) and EPA-defined programs.
  • Since we're all about teamwork and getting the job done, your skills may be put to a lot of other uses!

QUALIFICATIONS & SKILLS
  • Bachelor's degree in Chemistry, Biochemistry, Microbiology, Biology or related science required.
  • 3 years of experience in lab operations with a strong background in lab quality control and standard lab practices required.
  • Experience with influential and direct leadership is preferred.
  • Preventive Controls Qualified Individual certification is preferred.
  • Prior experience with managing quality programs preferred.
  • Prior HPLC, IC and NIR experience preferred.
  • Excellent organizational, time management, and communications skills as well as the ability to adapt to change.
  • Knowledge of the basics of Microsoft Office Suite and the ability of learning new programs.

A SUCCESSFUL CANDIDATE WILL HAVE
  • High level of personal integrity
  • Interpersonal skills - ability to effectively interact with individuals at all levels within/outside the organization
  • Demonstrated problem-solving and critical thinking skills
  • Ability to embrace and promote change
  • Innovative mindset
  • Ability to think objectively
  • Ability to work in a team environment

PHYSICAL REQUIRMENTS & WORK ENVIRONMENT
  • This position is largely self-directed and requires understanding of company policy, procedures, and values. Team members will be required to adhere to all safety requirements in all work environments. This position operates in multiple work environments, including a plant environment, a laboratory environment as well as an office environment. In the lab, the team member will work with a range of analytical instrumentation, multiple chemical reagents, and perform various wet chemistry tests. In the office, the team member will work on a personal computer. In the plant environment, the team member may be exposed to noise, heat, and other elements both inside and outside. While performing the duties of this position, the team member will be exposed to moving, mechanical parts, dusty conditions, high noise levels, internal and external temperature/weather conditions, and exposed to chemicals.
  • Due to the physical and safety sensitive nature of this job, you will be subject to a physical and expected to pass a drug screen during the pre-screen process. During employment, you'll be subject to random drug and alcohol testing.
  • Wearing Personal Protective Equipment (PPE) such as hard hats, gloves, safety glasses, steel-toed boots, self-contained breathing system (may be site specific), hazardous material suit, hearing protection.
  • This role has some physical requirements that our team members will need to be able to perform, such as:
    • Working at extreme heights (approximately 150 ft), in confined spaces, and in extreme temperatures from -20 to +100 degrees Fahrenheit, both indoors and outdoors.

  • Frequently:
    • Sit in a chair in the Lab
    • Carry to up to 15lbs
    • Stand indoors to clean and maintain areas
    • Reach at arm's length to gather samples
    • Bend while standing
    • Use repetitive arm motions to wipe down and maintain work area

  • Occasionally:
    • Walk indoors and outdoors sometimes over rough, uneven, or wet/slick surfaces
    • Climb stairs and/or ladders
    • Be in awkward back, shoulder, wrists, and hand positions
    • Bend, twist, turn, kneel, and crouch, while holding light and medium weighted objects

  • Since we are all about team work, you may be asked to help other roles that have their own unique set of physical requirements.

CULTURE IS KING AT POET
We're all on the same team. We always communicate. And we park our egos at the door. These aren't just slogans on our walls. It's the way we do things at POET. We provide an environment for team members to maintain a healthy work-life balance. It's the best way to optimize health, wellness, and productivity in a sustainable way. We work hard. We play hard. We have frequent team events, volunteer efforts, and we know how to celebrate wins!
GROWTH & DEVELOPMENT OPPORTUNITIES
At POET we encourage internal development and growth by allowing team members to carve their own path to success. Leaders support team members with the necessary resources to develop their skills, achieve goals, and create the most value. We believe in developing our team members to their highest potential and recognizing contributions that add value to the organization. Each new team member's position and compensation are carefully determined by considering their unique qualifications and skillset.
POET is an Equal Opportunity Employer committed to maintaining a workplace free from discrimination and harassment. Employment decisions are based on qualifications, abilities, merit, and other legitimate business factors, without regard to any legally protected characteristic. This policy applies to all aspects of employment, including recruitment, hiring, compensation, benefits, working conditions, promotion, and termination.

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