ZipRecruiter

Log In

1

L3 Logistics Jobs (NOW HIRING)

Orion180

Product Support Analyst

Irving, TX · On-site

... Logistics Coordinator to ensure full coverage across the product portfolio. WHAT YOU'LL DO: Technical Escalation Resolution: * Receive L2/L3 escalations from Insurance CX (via OmniDesk, phone, and ...

Sensiple Inc.

MuleSoft Administrator

Chandler, AZ · On-site

... Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse ... Perform L2/L3 troubleshooting for production and non-production. * Work with DevOps on deployments ...

Preston Harris Group

MSP IT Manager

Lakewood, NJ

$93K - $114K/yr

Support escalations within L2 scope (not an L3 engineering role). Daily Logistics & Dispatch Coordination * Manage day-to-day operational flow to ensure smooth service delivery. * Track equipment ...

Diverse Lynx

L1 & L2 DC Technician

Reno, NV · On-site

... and logistics tracking • Ensure proper storage, labeling, and documentation of all assets • ... L3 teams with proper logs and updates • Act as hands & eyes support for remote engineers • ...

DP World

Warehouse - Lead

Cheyenne, WY

$17.25 - $22/hr

Then the L3: Warehouse Lead is the position for you! Here at DP World, you will have the authority ... Experience in a Logistics or Manufacturing environment. * Prior forklift experience. Compensation ...

NAL Syncreon

Warehouse - Lead

Cheyenne, WY · On-site

$17.50 - $22.25/hr

Then the L3: Warehouse Lead is the position for you! Here at DP World, you will have the authority ... Experience in a Logistics or Manufacturing environment. * Prior forklift experience. Compensation ...

syncreon

Warehouse - Lead

Cheyenne, WY · On-site

$17.50 - $22.25/hr

Then the L3: Warehouse Lead is the position for you! Here at DP World, you will have the authority ... Experience in a Logistics or Manufacturing environment. * Prior forklift experience. Compensation ...

ICONMA

L1 Data Center Technician

Reno, NV

Coordinate hardware returns (RMA), dispatch, and logistics tracking * Ensure proper storage ... Escalate issues to L2/L3 teams with proper logs and updates * Remote Hands Support * Act as hands ...

ICONMA

L1 Data Center Technician

Sparks, NV

Coordinate hardware returns (RMA), dispatch, and logistics tracking * Ensure proper storage ... Escalate issues to L2/L3 teams with proper logs and updates * Remote Hands Support * Act as hands ...

CYNET SYSTEMS

Datacenter Technician

Reno, NV · On-site

$27/hr

Coordinate hardware returns (RMA), dispatch, and logistics tracking. * Ensure proper storage ... Escalate issues to L2/L3 teams with proper logs and updates. Remote Hands Support: * Act as hands ...

next page

Showing results 1-20

People also search for

All JobsL3 Logistics Jobs

L3 Logistics information

See salary details

$13

$21

$33

How much do l3 logistics jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for l3 logistics in the United States is $21.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an L3 Logistics professional, and why are they important?

To excel as an L3 Logistics professional, you need in-depth knowledge of supply chain management, inventory control, and logistics planning, often supported by a degree in logistics or related fields. Familiarity with enterprise resource planning (ERP) systems, warehouse management software, and certifications such as APICS CPIM or CSCP are commonly required. Strong analytical thinking, problem-solving abilities, and effective communication skills help you adapt to changing demands and coordinate with cross-functional teams. These skills are essential for optimizing operational efficiency, minimizing costs, and ensuring timely delivery of goods in complex supply chain environments.

What types of cross-functional collaboration are common for L3 Logistics professionals, and how do they impact daily operations?

L3 Logistics professionals frequently collaborate with teams such as procurement, manufacturing, warehouse operations, and transportation. This cross-functional coordination is essential for ensuring timely material flow, resolving bottlenecks, and responding quickly to disruptions. Regular communication with these departments helps L3 Logistics staff to anticipate needs, optimize inventory levels, and maintain efficient supply chain operations, making teamwork and adaptability key aspects of the role.

What are L3 Logistics?

L3 Logistics refers to 'Level 3 Logistics,' which typically involves advanced logistics services that go beyond basic warehousing and transportation. These services may include supply chain management, inventory optimization, value-added services, and integration with customer operations. L3 Logistics providers often use technology and expertise to streamline processes, reduce costs, and improve efficiency for clients. They play a crucial role in ensuring that goods move smoothly from suppliers to end customers while meeting complex requirements.

What is the difference between L3 Logistics vs L2 Logistics?

AspectL3 LogisticsL2 Logistics
CertificationsTypically requires certifications like OSHA, Forklift Certification, or Supply Chain certificationsOften requires similar certifications but may not need advanced logistics-specific credentials
Work EnvironmentWarehouse, distribution centers, transportation hubsWarehouse, inventory management, shipping and receiving
Job ResponsibilitiesOverseeing logistics operations, coordinating shipments, managing inventoryAssisting with inventory, loading/unloading, basic shipping tasks
Employer & Industry UsageCommon in manufacturing, retail, and distribution companiesUsed across similar industries, often as entry-level roles

In summary, L3 Logistics roles typically involve more responsibility, coordination, and oversight compared to L2 Logistics positions, which are more focused on supporting tasks and basic operations within logistics environments.

More about L3 Logistics jobs
What cities are hiring for L3 Logistics jobs? Cities with the most L3 Logistics job openings:
What states have the most L3 Logistics jobs? States with the most job openings for L3 Logistics jobs include:
What job categories do people searching L3 Logistics jobs look for? The top searched job categories for L3 Logistics jobs are:
L3 Logistics jobs near you

Product Support Analyst

Orion180

Irving, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

At Orion180, we don't just stand out for what we do; we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products. Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry.
Orion180 is proud to call three vibrant cities home. Our headquarters on Florida's stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Irving, Texas, office places us in a dynamic center of culture, business, and entertainment, keeping us closely connected to innovation and growth. Our Draper, Utah, location, nestled in the heart of the Salt Lake Valley, connects us to a rapidly growing tech ecosystem and provides access to the outdoor lifestyle and natural beauty the region is known for.
Join our Team as a Product Support Analyst in our Innovation & Technology department!
We are seeking a Product Support Analyst to serve as the L2/L3 escalation point for our connected device portfolio. This role sits within the Product team, reports directly to the Product Manager, and partners closely with Insurance CX, engineering, and the manufacturer to resolve technical issues that exceed frontline support scope.
The Product Support Analyst owns escalated technical resolution, drives root-cause analysis for recurring issues, and feeds product insights back into the backlog and firmware roadmap. This role is foundational to building Orion180's internal IoT product operations function and will be cross trained with the IoT Product Logistics Coordinator to ensure full coverage across the product portfolio.
WHAT YOU'LL DO:
Technical Escalation Resolution:
  • Receive L2/L3 escalations from Insurance CX (via OmniDesk, phone, and email) when frontline support cannot resolve policyholder issues
  • Diagnose and resolve technical issues that exceed CX scope, including device connectivity, Wi-Fi pairing, sensor sync, valve behavior, mobile app diagnostics, and firmware-related anomalies
  • Reproduce reported issues, isolate root cause, and document repro steps with logs for engineering escalation when needed
  • Manage open tickets through closure with clear policyholder communication and resolution SLAs

Field Resolution Coordination:
  • Coordinate plumber dispatch with referral partners (Cinch, Thumbtack) when remote troubleshooting cannot resolve in-home issues
  • Liaise with engineering for code-level or firmware fixes; act as the bridge between policyholder reports and the engineering backlog

Knowledge Management & Enablement:
  • Build and maintain the L2/L3 knowledge base, troubleshooting runbooks, and resolution playbooks
  • Feed updates into CX-facing playbooks so escalations are caught and resolved earlier in the support flow
  • Track recurring issue patterns and surface them to the Product Manager to inform backlog prioritization and firmware decisions

Install Conversion Support:
  • Partner with the Logistics Coordinator to execute structured outreach to the shipped-notinstalled cohort, addressing technical concerns that block installation
  • Deliver consistent customer education on install requirements (inside placement, upstream of water heater and softener)

Reporting & Product Feedback:
  • Produce operational reporting on escalation volume, resolution time, recurring issue categories, and RMA technical trends
  • Contribute to standalone sales readiness (Amazon storefront, direct web store) by supporting customer-facing technical content and FAQ buildout
  • Support operational readiness for additional IoT device launches as they come into scope

WHAT WE'RE LOOKING FOR:
Education and Work Authorization
  • Bachelor's degree in a technical or related field (or equivalent experience)
  • Must be a U.S. Citizen or lawful permanent resident

Experience
  • 2-4 years of technical support, customer support, or product support experience, ideally with hardware, IoT, or connected device products
  • Strong troubleshooting and root-cause analysis
  • Ability to navigate ticketing platforms (OmniDesk, Zendesk, ServiceNow, or similar)
  • Organizational skills and the ability to manage multiple open escalations
  • Self-starter mindset and comfortable on a fast-moving team

Preferred Skills:
  • Experience supporting IoT or smart-home products (Wi-Fi pairing, mobile app diagnostics, firmware OTA
  • Familiarity with insurance operations (policy lifecycle, claims, endorsements) or Insurtech products
  • Exposure to manufacturer or third-party vendor coordination
  • Experience contributing to knowledge bases, FAQs, or support documentation
  • Familiarity with reporting tools (Power BI, Excel) for tracking operational metrics
  • Background that includes some logistics, fulfillment, or vendor coordination to support cross coverage with the Logistics Coordinator

WHAT'S IN IT FOR YOU:
Join Our Team & Make an Impact! At Orion180, we don't just meet expectations, we exceed them. If you're ready to take your career to the next level and be part of a growing, forward-thinking company, apply today!
  • Dynamic Environment: On-site role with a fast-paced and collaborative team culture. Results-driven office where your contributions make a real impact.
  • Compensation: Competitive base pay and performance bonuses.
  • Career Growth: Mentorship, growth tracks, and professional development.
  • Benefits: Medical, dental, vision, 401k, paid holidays, PTO and more!

The office environment is fast-paced and collaborative. An employee must be willing and able to work their regularly assigned work schedule onsite, and in times of need, be able to work an extended schedule depending on company or departmental needs, project requirements, or customer demands.
While performing general duties for this position, the employee is regularly required to sit, stand, and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, comprehending, and reading; being able to lift light objects (<25 lbs); and using standard office equipment such as computers, printers, and phones. In addition, there is an occasional need to bend, twist, or squat down to open/close cabinets and reach for files or other standard office-type objects.
Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Reasonable accommodations are available for qualified individuals with disabilities during the application process. Applicants who need accommodations may email hr@orion180.com to request assistance.

Apply