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Kustomer Jobs (NOW HIRING)

Siena AI

Solutions Engineer - Remote

Shopify plus helpdesks (Gorgias, Zendesk, Kustomer, Dixa, or similar), and adjacent tools for returns, subscriptions, reviews, loyalty, and post-purchase. Breadth across the stack matters more than ...

Vuori, Inc.

Customer Service Agent

Carlsbad, CA · On-site

$19 - $23/hr

Bonus points for experience with Kustomer, Shopify, FullCircle, or Warehouse Operating Systems. Additional Information Our investment in you: At Vuori, we're proud to offer the following to our ...

Vuori, Inc

Customer Service Agent

Carlsbad, CA · On-site

$19 - $23/hr

Bonus points for experience with Kustomer, Shopify, FullCircle, or Warehouse Operating Systems. Additional Information Our investment in you: At Vuori, we're proud to offer the following to our ...

Kasa

Hospitality Associate, Part Time

Chicago, IL · On-site

$20/hr

Maintain seamless communication with the remote Guest Experience team via tools like Slack and Kustomer, ensuring any guest issues are swiftly resolved. * Emergency Handling : Be equipped to tackle ...

StartVim

Own your outcomes like it's your company - be demanding yet supportive, 100% responsibility, share updates in Slack/Kustomer (our collective brain), own mistakes and fix them fast. Speed is King

Kasa

Hospitality Associate

Chicago, IL

$20/hr

Maintain seamless communication with the remote Guest Experience team via tools like Slack and Kustomer, ensuring any guest issues are swiftly resolved. * Emergency Handling : Be equipped to tackle ...

Kasa

Hospitality Associate, Part Time

Chicago, IL

$20/hr

Maintain seamless communication with the remote Guest Experience team via tools like Slack and Kustomer, ensuring any guest issues are swiftly resolved. * Emergency Handling : Be equipped to tackle ...

HopSkipDrive

Metro Service Manager

$80K - $90K/yr

Proficiency with CRM tools such as Salesforce or Kustomer, and advanced Excel skills are preferred. * A proactive, problem-solving mindset with the initiative to drive continuous improvement and ...

Kasa

Hospitality Associate

Chicago, IL

$20/hr

Maintain seamless communication with the remote Guest Experience team via tools like Slack and Kustomer, ensuring any guest issues are swiftly resolved. * Emergency Handling : Be equipped to tackle ...

Kasa

Hospitality Associate

Dallas, TX

$18/hr

Maintain seamless communication with the remote Guest Experience team via tools like Slack and Kustomer, ensuring any guest issues are swiftly resolved. * Emergency Handling : Be equipped to tackle ...

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How much do kustomer jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for kustomer in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What is Kustomer?

Kustomer is a customer service platform designed to help businesses manage and streamline customer interactions across various channels, such as email, chat, social media, and phone. It provides a unified view of each customer, enabling support teams to deliver personalized and efficient service. Kustomer also offers automation, reporting, and integration features to improve workflow and customer satisfaction. Companies use Kustomer to enhance customer support and build stronger relationships with their clients.

What are the key skills and qualifications needed to thrive as a Kustomer specialist, and why are they important?

To thrive as a Kustomer Specialist, you need strong customer service skills, problem-solving abilities, and familiarity with CRM processes, often supported by experience in customer support roles. Proficiency in using the Kustomer platform, ticketing systems, and integrations with communication tools like email and chat is typically required. Excellent communication, patience, and adaptability are standout soft skills for managing customer inquiries and resolving issues efficiently. These skills ensure effective customer interactions, timely resolution of concerns, and a positive customer experience which is critical for business success.

What are some common challenges faced by customer support agents using Kustomer, and how can they overcome them?

Customer Support Agents using Kustomer often face challenges such as managing multiple conversations across different channels and quickly accessing relevant customer information. To overcome these, agents can leverage Kustomer’s unified timeline feature, which consolidates customer interactions and data in one place, enabling efficient multitasking. Additionally, agents are encouraged to utilize automation tools like workflows and canned responses to streamline repetitive tasks, allowing them to focus on delivering personalized service. Regular training on new features and best practices can also help agents stay proficient and minimize obstacles.

What is the difference between Kustomer vs Customer Service Representative?

AspectKustomerCustomer Service Representative
Primary RoleCustomer support platform specializing in omnichannel communication and customer engagementIndividual who interacts directly with customers to resolve issues and provide support
Required SkillsCRM software proficiency, communication skills, problem-solvingCommunication, patience, product knowledge
Work EnvironmentTech-based, often remote, customer support teamsCall centers, retail, office settings
CertificationsCRM and customer support tools certificationsNone typically required, but customer service training beneficial

While Kustomer is a customer support platform used by companies to manage customer interactions, a Customer Service Representative is an individual who interacts directly with customers. The two roles are related but serve different functions within the customer support ecosystem.

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Kustomer jobs near you
Infographic showing various Kustomer job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 79% Physical, and 21% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.

Solutions Engineer - Remote

Siena AI

Remote

Full-time

Re-posted yesterday

Job description

Job Summary:
Siena AI is a company that redefines customer journey management for consumer brands through a single agent platform. They are seeking a Solutions Engineer to lead technical pre-sales, manage proof-of-concept trials, and collaborate with cross-functional teams to drive integration and solution design.
Responsibilities:
• Run demos built around the prospect's actual problems and data — across our Support, Shopping, Social, Reviews, and Voice agents and Siena Intelligence.
• Lead live technical discovery and validation: map the prospect’s stack, answer “can it do X?” honestly, and propose solutions when the standard product doesn’t fit.
• Maintain and refresh the demo environment and demo asset library (live demos, video assets, scenario flows) so the whole GTM team can sell accurately.
• Assist with RFPs and security questionnaires
• Own multi-week POC / trial programs end to end: kickoff, integration connect, journey and automation buildout, weekly working sessions, QA, troubleshooting, and final readout.
• Write clean technical handoffs so Deployment can carry the customer past go-live.
• Scope integrations across the e-commerce CX stack; decide native-vs-custom build and partner with Engineering on what gets built.
• Build and test integrations yourself — write custom actions, test and validate in Postman against live or sandbox endpoints.
• Draft, scope, and price Statements of Work for custom configuration and integration work, and translate feasibility into realistic effort and cost.
• Be the connective tissue across Sales, Engineering, Product, and CS — triaging customer issues, filing well-scoped Linear tickets, and escalating to the right owner.
• Act as the field-to-product feedback conduit: bring concrete product gaps and roadmap input into product reviews, grounded in real deals.
• Support pricing conversations with the technical ROI and volume case (the AE owns commercial terms).
• Contribute to internal enablement — training AEs and CSMs to demo, and building reusable enablement content.
Qualifications:
Required:
• Pre-sales experience. 3–5+ years as a Solutions / Sales Engineer (pre-sales) in B2B SaaS, with a track record of personally owning demos and POCs
• Hands-on technical ability. Fluency with APIs, webhooks, and authentication methods; comfortable reading API docs, testing in Postman, and judging integration feasibility. You’ll need to be able to build
• E-commerce CX stack breadth. Working knowledge of the ecosystem: Shopify plus helpdesks (Gorgias, Zendesk, Kustomer, Dixa, or similar), and adjacent tools for returns, subscriptions, reviews, loyalty, and post-purchase. Breadth across the stack matters more than depth in one tool.
• Clear communication. The rare ability to explain AI and technical concepts clearly to a non-technical CX or commerce leader, and to write tight SOWs, RFP responses, and handoffs.
• Self-direction. Comfort prioritizing across many simultaneous deals in a fast, small-team startup — and building your own process and leverage (including with AI tooling).
Preferred:
• Hands-on experience configuring, prompting, or selling LLM / AI agent products.
• Experience working with contact-center technology
• Experience writing and pricing custom-integration SOWs, or a forward-deployed / implementation background.
• Familiarity with the rapidly evolving AI CX landscape
Company:
Siena AI is the creator of an autonomous chat platform that aims to blend human empathy and intelligent automation. Founded in 2022, the company is headquartered in New York, USA, with a team of 11-50 employees. The company is currently Early Stage.

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