ZipRecruiter

Log In

1

Kustomer Jobs (NOW HIRING)

Kustomer

Sales Development Representative

New York, NY · On-site

$62K - $70K/yr

About Kustomer Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a ...

Kustomer

Business Development Manager

New York, NY · On-site

$80K - $95K/yr

About Kustomer Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a ...

Kustomer

Software Engineer, Infrastructure

New York, NY · On-site

$130K - $215K/yr

About Kustomer Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a ...

Kustomer

Product Manager (Senior level)

New York, NY · On-site

$150K - $170K/yr

About Kustomer Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a ...

Kustomer

Head of Revenue Operations

New York, NY · On-site +1

$200K - $240K/yr

About Kustomer Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a ...

Kustomer

Business Development Manager

New York, NY · Remote

About Kustomer Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a ...

Kustomer

Head of Revenue Operations

Manhattan, NY · On-site

$180 - $280/hr

About Kustomer Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a ...

Catbird

Associate Director, Customer Experience

New York, NY · On-site

$18 - $24/hr

Kustomer, Endear, NetSuite), maintaining fluency in new features and capabilities * Support the evaluation and adoption of AI powered customer service tools and automation opportunities to improve ...

Catbird

Associate Director, Customer Experience

New York, NY · On-site

$18 - $24/hr

Kustomer, Endear, NetSuite), maintaining fluency in new features and capabilities * Support the evaluation and adoption of AI powered customer service tools and automation opportunities to improve ...

Ironwear

Customer Experience Coordinator

Deer Park, TX · On-site

$16.25 - $21/hr

CX ticketing platform experience is a plus (Zendesk/Gorgias/Kustomer/similar). Education and Experience: * High school degree or GED required. * A minimum of two year's related experience Benefits

Ironwear

Customer Experience Coordinator

Deer Park, TX

$16.25 - $21/hr

CX ticketing platform experience is a plus (Zendesk/Gorgias/Kustomer/similar). Education and Experience: * High school degree or GED required. * A minimum of two year's related experience Benefits

Ironwear

Customer Experience Coordinator

West Palm Beach, FL · On-site

$17.50 - $22.75/hr

CX ticketing platform experience is a plus (Zendesk/Gorgias/Kustomer/similar). Education and Experience: * High school degree or GED required. * A minimum of two year's related experience Benefits

New

Pixi Beauty

AI Analyst

Los Angeles, CA · On-site

$85K/yr

Integration Engineering - Connect APIs and data pipelines between platforms like NetSuite, Kustomer, Shopify, and external tools. * Testing & QA - Design regression tests, monitor performance, and ...

Ironwear

Customer Experience Coordinator

West Palm Beach, FL · On-site

$17.50 - $22.75/hr

CX ticketing platform experience is a plus (Zendesk/Gorgias/Kustomer/similar). Education and Experience: * High school degree or GED required. * A minimum of two year's related experience Benefits

Ironwear

Customer Experience Coordinator

West Palm Beach, FL · On-site

$17.50 - $22.75/hr

CX ticketing platform experience is a plus (Zendesk/Gorgias/Kustomer/similar). Education and Experience: * High school degree or GED required. * A minimum of two year's related experience Benefits

next page

Showing results 1-20

All JobsReal Estate JobsKustomer Jobs

Kustomer information

See salary details

$8

$26

$61

How much do kustomer jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for kustomer in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What is Kustomer?

Kustomer is a customer service platform designed to help businesses manage and streamline customer interactions across various channels, such as email, chat, social media, and phone. It provides a unified view of each customer, enabling support teams to deliver personalized and efficient service. Kustomer also offers automation, reporting, and integration features to improve workflow and customer satisfaction. Companies use Kustomer to enhance customer support and build stronger relationships with their clients.

What are the key skills and qualifications needed to thrive as a Kustomer specialist, and why are they important?

To thrive as a Kustomer Specialist, you need strong customer service skills, problem-solving abilities, and familiarity with CRM processes, often supported by experience in customer support roles. Proficiency in using the Kustomer platform, ticketing systems, and integrations with communication tools like email and chat is typically required. Excellent communication, patience, and adaptability are standout soft skills for managing customer inquiries and resolving issues efficiently. These skills ensure effective customer interactions, timely resolution of concerns, and a positive customer experience which is critical for business success.

What are some common challenges faced by customer support agents using Kustomer, and how can they overcome them?

Customer Support Agents using Kustomer often face challenges such as managing multiple conversations across different channels and quickly accessing relevant customer information. To overcome these, agents can leverage Kustomer’s unified timeline feature, which consolidates customer interactions and data in one place, enabling efficient multitasking. Additionally, agents are encouraged to utilize automation tools like workflows and canned responses to streamline repetitive tasks, allowing them to focus on delivering personalized service. Regular training on new features and best practices can also help agents stay proficient and minimize obstacles.

What is the difference between Kustomer vs Customer Service Representative?

AspectKustomerCustomer Service Representative
Primary RoleCustomer support platform specializing in omnichannel communication and customer engagementIndividual who interacts directly with customers to resolve issues and provide support
Required SkillsCRM software proficiency, communication skills, problem-solvingCommunication, patience, product knowledge
Work EnvironmentTech-based, often remote, customer support teamsCall centers, retail, office settings
CertificationsCRM and customer support tools certificationsNone typically required, but customer service training beneficial

While Kustomer is a customer support platform used by companies to manage customer interactions, a Customer Service Representative is an individual who interacts directly with customers. The two roles are related but serve different functions within the customer support ecosystem.

More about Kustomer jobs

What are the most commonly searched types of Kustomer jobs?

The most popular types of Kustomer jobs are:

What states have the most Kustomer jobs?

States with the most job openings for Kustomer jobs include:

What job categories do people searching Kustomer jobs look for?

The top searched job categories for Kustomer jobs are:

Kustomer jobs near you
Infographic showing various Kustomer job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 79% Physical, and 21% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.

Sales Development Representative

Kustomer

New York, NY • On-site

$62K - $70K/yr

Full-time

Medical, Retirement, PTO

Posted 5 days ago

Job description

About Kustomer
Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.
Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta's Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.
In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.
About the Role
As a Sales Development Representative (SDR), you will support the Kustomer sales effort in multiple functions while developing your skills for a full-cycle sales role. Your daily responsibilities will include the prospecting and sourcing of potential decision makers, outbound lead generation and leading qualification meetings. You will create an excellent first impression for prospective customers over multiple channels, including email, phone, and social. You will work closely with the sales and marketing teams driving Kustomer's message to the market.
We are focused on hiring in the New York, NY metropolitan areas as the team comes into our Manhattan office 1x a week on Wednesdays. You must already be located in the tri-state area (CT, NY, NJ).
You'll be responsible for:
  • Engaging with potential prospects over email and phone to qualify and set appointments for the account executives
  • Identifying target customers for Kustomer through email, phone, and social channels
  • Maintaining active engagement with leads through informed, creative follow-ups
  • Researching and developing prospective accounts
  • Working closely with account executives to identify qualified accounts and define strategies for outreach
  • Partnering with marketing to deliver proper messaging and identify the best target market segments
  • Achieving quarterly quotas for developed leads and closed Sales
  • May involve handling sensitive personal data

Your qualifications:
  • 6 months of inbound/outbound sales experience (may include internships), previous work with sales/startups preferred
  • You are able to quickly engage potential customers over email, phone, and in person
  • You're clear, concise, and accurate in your communications, both written and verbally
  • You're excited by AI and quickly mapping them to Sales processes
  • You possess grit and don't shy away from rejection
  • You're hungry to progress your career
  • You know how to effectively manage your time to complete objectives
  • You have experience being accountable to metrics, often exceeding them
  • You thrive in a high-energy team environment

Want to learn more about our Sales culture? Check out our CRO's Builtin Article: No one is a Cog in the Machine.
HIPAA Compliance
All roles at Kustomer may involve handling sensitive personal data.
Benefits
Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives.
We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Candidate Privacy Notice
As a job applicant, you have the right to know and understand the categories of personal information we collect about you, and the purposes for which we use such personal information.
Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.

Apply