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Knowledge Manager Jobs in Arkansas (NOW HIRING)

BROAD MANAGEMENT GROUP LLC

Property Manager

Harrison, AR · On-site

$45K - $55K/yr

Knowledge of local landlord-tenant laws and regulations. * Attention to detail and problem-solving skills. * Ability to work independently and collaboratively as part of a team. * Valid driver ...

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All JobsKnowledge JobsKnowledge Manager JobsKnowledge Manager Jobs in Arkansas

Knowledge Manager information

See Arkansas salary details

$36K

$71.2K

$101.7K

How much do knowledge manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for knowledge manager in Arkansas is $71,212.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,600.00 and $85,600.00 per year, depending on experience, location, and employer.

What does a knowledge manager do?

A Knowledge Manager is responsible for organizing, managing, and optimizing the knowledge assets within an organization. They develop strategies and systems for capturing, storing, sharing, and utilizing information to improve efficiency, collaboration, and decision-making. Knowledge Managers often work with digital platforms, facilitate training, and encourage a culture of knowledge sharing among employees. Their role is crucial in ensuring that valuable organizational knowledge is preserved and accessible to those who need it.

What is a knowledge manager?

A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those with specialized skills in information systems or enterprise content management may earn higher salaries. Compensation often includes benefits such as health insurance and professional development opportunities.

How does a knowledge manager typically collaborate with other departments to ensure effective knowledge sharing?

Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.

What are the key skills and qualifications needed to thrive as a knowledge manager, and why are they important?

To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.

What is the difference between Knowledge Manager vs Content Specialist?

AspectKnowledge ManagerContent Specialist
Required CredentialsBachelor's degree, certifications in knowledge management or information systemsBachelor's degree, certifications in content creation or digital marketing
Work EnvironmentCorporate, IT, or organizational settings focusing on information systemsMarketing, media, or digital teams creating and managing content
Employer & Industry UsageUsed across industries to manage organizational knowledge assetsCommon in marketing, media, and digital content industries
Search & Comparison IntentUnderstanding roles related to organizational knowledgeComparing content creation and management roles

The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.

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Knowledge Manager jobs near you
Infographic showing various Knowledge Manager job openings in Arkansas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $71,212 per year, or $34.2 per hour.

Help Desk Manager- Lowell, AR- Second Shift

Wachter, Inc.

Lowell, AR

Full-time, Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Wachter rating

8.6

Company rating: 8.6 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Wachter is looking for a full-time Help Desk Manager in Lowell, AR, for the 2 pm - 11 pm shift.
 
The Help Desk Manager is responsible for leading Wachter's multi-tier technical support operations, ensuring exceptional service delivery across incident management, request fulfillment, and customer support channels. This role oversees Help Desk Supervisors and support staff while driving operational excellence in a fast-paced, ISO-certified, ITIL-aligned environment.

The ideal candidate is a strong people leader with experience managing technical support teams, enforcing service standards, optimizing workflows, and improving customer satisfaction. Success in this role requires strong operational discipline, leadership presence, analytical thinking, and hands-on experience with ServiceNow or similar ticketing platforms.

Responsibilities:
  • Lead and manage multi-tier Help Desk and technical support teams
  • Oversee daily operations across phone, email, chat, and ticketing queues
  • Ensure SLA compliance and timely resolution of incidents and service requests
  • Monitor workload distribution, staffing levels, queue health, and escalation management
  • Coach, mentor, and develop supervisors and technical support personnel
  • Drive continuous improvement initiatives focused on efficiency, service quality, and customer experience
  • Maintain compliance with ITIL processes, ISO standards, and internal operational procedures
  • Analyze support metrics, reporting trends, and performance data to identify improvement opportunities
  • Collaborate cross-functionally with IT, Operations, Engineering, and leadership teams
  • Support workforce planning, scheduling, hiring, onboarding, and performance management
  • Ensure proper documentation, knowledge management, and process consistency
  • Participate in incident reviews, root cause analysis, and corrective action planning
Qualifications:
  • 5+ years of Help Desk, Service Desk, or Technical Support leadership experience
  • Experience managing supervisors and high-volume support environments
  • Strong understanding of incident management, escalation management, and service delivery operations
  • Hands-on experience with ServiceNow or comparable ITSM platforms
  • Familiarity with ITIL frameworks and structured operational environments
  • Strong communication, leadership, and organizational skills
  • Ability to manage competing priorities in a fast-paced environment
  • Experience with KPI reporting, SLA management, and operational analytics
  • Bachelor's degree preferred, or equivalent combination of education and experience
Benefits Package: Company Paid!
  • Medical, Dental, Prescription & Vision Benefits--No premium cost!
  • Life, AD&D and LTD insurance
  • Paid Vacation and Holidays
  • Company-Matched 401(k) and IRA Retirement Savings
$75 - $95 a year
About:
 
Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.
 
We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.
 
 
Follow us on Facebook, Instagram, Twitter, and LinkedIn.
 
We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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