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Knowledge Base Manager Jobs in Michigan (NOW HIRING)

Brunswick

Scoring POS Systems Support Tech

Muskegon, MI · On-site

... CRM platforms, and a variety of serial- and network-connected devices. We are looking for ... Leverage available resources, including knowledge base articles, technical manuals, team expertise ...

New

Dematic

Senior Customer Success Manager

Grand Rapids, MI · On-site

$86K - $129K/yr

... comprehensive and current knowledge base. What We're Looking For: * Bachelor's degree (or ... Exceptional time management ability. Ability to thrive in a collaborative and multifaceted ...

Daikin

TERRITORY SALES MANAGER HVAC

Holland, MI

The HVAC Territory Sales Manager is responsible for planning, organizing, maintaining, developing ... Expand knowledge base of the company's products and features. * Understand and follow work ...

Daikin

TERRITORY SALES MANAGER HVAC

Holland, MI

The HVAC Territory Sales Manager is responsible for planning, organizing, maintaining, developing ... Expand knowledge base of the company's products and features. * Understand and follow work ...

Daikin

TERRITORY SALES MANAGER HVAC

Holland, MI · On-site

The HVAC Territory Sales Manager is responsible for planning, organizing, maintaining, developing ... Expand knowledge base of the company's products and features. * Understand and follow work ...

Recar

IT Support Specialist

Troy, MI

$64K - $84K/yr

Documentation : Create and update documentation, user manuals, and knowledge base articles ... Experience managing devices within the Microsoft 365 environment. Technical Proficiency * Knowledge ...

Avani Technology Solutions, Inc.

Oracle DBA

Lansing, MI · On-site

$51.50 - $70/hr

Coordinates physical changes to computer databases; codes, tests, and implements physical database, applying knowledge of data base management system. Designs logical and physical databases reviews ...

Slate Auto

IT Support Specialist

Troy, MI · On-site

$64K - $84K/yr

Documentation : Create and update documentation, user manuals, and knowledge base articles ... Experience managing devices within the Microsoft 365 environment. Technical Proficiency * Knowledge ...

EliteCare Nursing

RN & LPN Home Care

Muskegon, MI · On-site

$55K - $90K/yr

Maintains knowledge base by participating in continuing education. RN/LPN Work Requirements ... Effective time management skills. * Ability to utilize critical thinking skills to resolve untoward ...

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All JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Michigan

Knowledge Base Manager information

See Michigan salary details

$21.4K

$51.9K

$101.1K

How much do knowledge base manager jobs pay per year?

As of Jun 26, 2026, the average yearly pay for knowledge base manager in Michigan is $51,882.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,600.00 and $59,700.00 per year, depending on experience, location, and employer.

Are MIS jobs in high demand?

Management Information Systems (MIS) jobs are in high demand due to the increasing reliance on technology and data management across industries. Roles such as MIS analysts and managers require skills in database management, cybersecurity, and enterprise systems, making them valuable in organizations seeking digital transformation.

What are Knowledge Base Managers?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are the 7 levels of knowledge management?

The 7 levels of knowledge management typically refer to stages such as knowledge creation, capture, organization, sharing, utilization, refinement, and retention. As a Knowledge Base Manager, understanding these levels helps in developing effective strategies for managing organizational knowledge and ensuring information is accessible and useful for users and teams.

What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those with specialized skills in content management systems or data analysis can earn higher salaries. Compensation often includes benefits such as health insurance and professional development opportunities.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What does a knowledge base manager do?

A knowledge base manager oversees the development, organization, and maintenance of a company's internal or customer-facing knowledge repositories. They ensure information is accurate, accessible, and up-to-date, often using tools like content management systems and collaborating with support, technical, or product teams. Strong organizational skills and familiarity with knowledge management software are essential for this role.
What are popular job titles related to Knowledge Base Manager jobs in Michigan? For Knowledge Base Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Michigan look for? The top searched job categories for Knowledge Base Manager jobs in Michigan are:
What cities in Michigan are hiring for Knowledge Base Manager jobs? Cities in Michigan with the most Knowledge Base Manager job openings:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Michigan as of June 2026, with employment types broken down into 61% Full Time, 35% Part Time, 2% Temporary, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,882 per year, or $24.9 per hour.
Scoring POS Systems Support Tech

Scoring POS Systems Support Tech

BRUNSWICK BOWLING PRODUCTS LLC

Muskegon, MI • On-site

Full-time

Posted 2 days ago

Job description

Job Summary:

Brunswick Bowling Products is growing its Technical Support Team to keep pace with the rapidly expanding Bowling and Family Entertainment industry worldwide.

Our Technical Support Team plays a critical role in delivering high-impact customer support by maintaining and troubleshooting sophisticated Point-of-Sale and Scoring systems that power our customers’ operations. This team combines deep technical expertise with top-tier customer service.

Technicians leverage phone and email support alongside modern remote support tools to diagnose and resolve issues across a diverse technology stack, including Windows Server environments, POS workstations and peripherals, wired and wireless tablets, cloud-based CRM platforms, and a variety of serial- and network-connected devices.

We are looking for individuals who contribute positively to team culture and thrive in a collaborative environment. The ideal candidate brings a constructive mindset, communicates respectfully and effectively, and stays focused on shared goals while fostering a professional, supportive workplace.

This is a in-office position—not a remote role. Team members work on-site in a fast-paced, collaborative support environment, partnering closely with fellow technicians to solve customers’ technical challenges and deliver reliable solutions for customers around the globe.

Duties and Responsibilities

On premises duties

  • Evaluate, triage, and prioritize support requests received via phone, voicemail, email, and internal request channels.
  • Collaborate with on-site staff to analyze reported issues, define scope, and understand troubleshooting steps already performed.
  • Leverage available resources, including knowledge base articles, technical manuals, team expertise, and approved online references—to determine effective resolution paths.
  • Remotely access customer systems as needed to perform diagnostics, troubleshooting, and corrective actions.
  • Provide guidance and support for basic system operation and usage questions.
  • Assist customers with firmware and software updates, ensuring proper implementation and system stability.
  • Provide remote support to installation teams during deployments, troubleshooting hardware, software, and network related issues.
  • Stage and prepare replacement servers and client systems in-house for remote installation and deployment.
  • Accurately document customer issues, troubleshooting steps, and final resolutions within the ticketing system
  • Partner with Team Leads and experienced technicians to evaluate issues requiring escalation beyond standard troubleshooting procedures.
  • Develop and maintain technical documentation for the Brunswick Knowledge Base.

Off-premises duties

  • Occasional travel to customer sites for education on new products and their installation/maintenance.

Preferred Knowledge & Skills:

  • Hands-on experience with Windows Server and Windows Client operating systems in non-domain environments.
  • Solid understanding of wired and wireless networking concepts (LAN/WLAN), including troubleshooting through switch management interfaces.
  • Working knowledge of configuring, managing, and troubleshooting Windows DHCP Server.
  • Basic SQL proficiency, including executing queries, creating and restoring backups, and performing database repair tasks.
  • Experience with system imaging and backup solutions, such as Acronis Cyber Backup, to support remote system recovery from hardware failures or software corruption.
  • Strong ability to translate complex technical concepts into clear, step-by-step guidance for customers during remote troubleshooting sessions

Minimum Position Qualifications:

Experience: Minimum of two years of IT or software technical support experience, or two years of demonstrated knowledge in Bowling Products operations or service.

Education: Associate’s degree (A.A.) or equivalent coursework in progress from a two-year college or technical school; Electronics or Computer Science preferred.

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