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Knowledge Base Manager Jobs in Michigan (NOW HIRING)

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site

$23.42 - $26/hr

Follow documented Standard Operating Procedures (SOPs) and knowledge base articles to resolve ... Familiarity with Active Directory user and group management, including password resets and account ...

JX Enterprises, Inc

Service Manager

Wyoming, MI · On-site

$82K - $103K/yr

Develop knowledge base and improve processes * Maintain product knowledge and communication skills ... Manage resources (time, labor, equipment, materials) efficiently. * Adhere to budget, monitor ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site +1

$23.42 - $26/hr

Follow documented Standard Operating Procedures (SOPs) and knowledge base articles to resolve ... Familiarity with Active Directory user and group management, including password resets and account ...

Corning

$13.75 - $18.25/hr

Knowledge base management * Continuous learning mindset * Professional maturity and accountability * Basic AI awareness and curiosity for IT operations use cases

JX Enterprises, Inc.

Service Manager

Wyoming, MI · On-site

Develop knowledge base and improve processes * Maintain product knowledge and communication skills ... Manage resources (time, labor, equipment, materials) efficiently. * Adhere to budget, monitor ...

Stem Xpert

Oracle Database Developer

Lansing, MI

Combining applications, platforms, infrastructure, knowledge processes, and domain expertise allows ... Codes data base descriptions and specifies identifiers of data base to data base management system ...

Beacon Health System

Case Manager - Weekends

Kalamazoo, MI · On-site

$16.75 - $21.75/hr

Demonstrates appropriate knowledge base and skill R/T handling of special situations i.e ... Capable of managing complex workload and establishing priorities. * Maintains up-to-date knowledge ...

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All JobsKnowledge Base JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Michigan

Knowledge Base Manager information

See Michigan salary details

$21.4K

$51.9K

$101.1K

How much do knowledge base manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for knowledge base manager in Michigan is $51,882.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,600.00 and $59,700.00 per year, depending on experience, location, and employer.

What are Knowledge Base Managers?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are some common challenges faced by a Knowledge Base Manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What are the key skills and qualifications needed to thrive as a Knowledge Base Manager, and why are they important?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Knowledge Base Manager jobs in Michigan? For Knowledge Base Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Knowledge Base Manager jobs in Michigan look for? The top searched job categories for Knowledge Base Manager jobs in Michigan are:
What cities in Michigan are hiring for Knowledge Base Manager jobs? Cities in Michigan with the most Knowledge Base Manager job openings:
Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Michigan as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $51,882 per year, or $24.9 per hour.
IT Help Desk Agent

IT Help Desk Agent

Learning Care Group

Novi, MI • On-site

$23.42 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Learning Care Group rating

5.2

Company rating: 5.2 out of 10

Based on 111 frontline employees who took The Breakroom Quiz

13th of 20 rated daycare providers

Job description


The L1 Help Desk Agent serves as the first point of contact for end users seeking technical assistance. This role is responsible for providing prompt, professional, and effective support for hardware, software, and network-related issues via phone, email, chat, and ticketing systems. The L1 agent triages incoming requests, resolves common issues independently, and escalates complex problems to L2/L3 support teams as needed.
Essential Functions:
  • Serve as the primary point of contact for all inbound technical support requests via phone, email, chat, and ticketing portal.
  • Log, categorize, prioritize, and track all incidents and service requests in the ITSM ticketing system (e.g., ServiceNow, Jira, or Zendesk).
  • Diagnose and resolve common technical issues including password resets and account unlocks, hardware and peripheral troubleshooting, software installation and configuration, VPN and remote access support, Microsoft 365 and Google Workspace issues, and network and Wi-Fi connectivity problems.
  • Follow documented Standard Operating Procedures (SOPs) and knowledge base articles to resolve issues efficiently and consistently.
  • Escalate unresolved or complex tickets to L2/L3 teams with thorough documentation of all troubleshooting steps taken.
  • Communicate clearly and professionally with end users throughout the full lifecycle of each ticket.
  • Maintain ownership of tickets until resolution or proper handoff is confirmed.
  • Contribute to the internal knowledge base by documenting new solutions and workarounds discovered during ticket resolution.
  • Meet or exceed defined SLA targets for response time, first-contact resolution rate, and customer satisfaction scores.

Supervisory Responsibilities:
No
Minimum Job Qualifications:
  • High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • Zero to two years of experience in a help desk, technical support, or customer service role.
  • Working knowledge of Windows 11 operating system; macOS familiarity a plus.
  • Familiarity with Active Directory user and group management, including password resets and account provisioning.
  • Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN.
  • Experience using an ITSM ticketing system such as ServiceNow, Remedy, Jira Service Management, or similar platform.
  • Strong verbal and written communication skills with the demonstrated ability to explain technical concepts clearly to non-technical users.
  • Customer-focused mindset with a professional, patient, and empathetic demeanor.

Other Skills and Abilities:
  • CompTIA A+ or CompTIA IT Fundamentals (ITF+) certification.
  • ITIL v4 Foundation certification or demonstrated working knowledge of ITIL service management concepts.
  • Experience supporting Microsoft 365 environments including Exchange Online, Teams, and SharePoint.
  • Familiarity with remote desktop and remote support tools such as TeamViewer, AnyDesk, or SCCM.
  • Multilingual communication skills a plus.

Travel:
None
Compensation and Benefits:
  • Compensation based on position, education and experience. Bi-weekly paid.
    • $23.42-26 hourly rate.
    • This position is also eligible for our Support Central bonus program which is based on annual achievement of company performance.
  • Health and Wellness Benefits
    • Employees are eligible for a variety of health and welfare benefits based on their Full-time or Part-time status on their date of hire, which include medical, dental, vision, healthcare & dependent care flexible spending accounts (FSAs), life insurance, disability, accident, critical illness, hospital indemnity, pre-paid legal, pet insurance and identity theft protection.
    • Employees are eligible to participate in our 401(k) retirement plan after 30 days of employment. Participating employees are also eligible to receive a company provided match on their elective deferrals once they reach 1 year of employment with the company.
  • Employee perks/discounts
    • Education assistance including tuition reimbursement
    • Childcare discount available to all employees
    • Corporate partner Discounts
  • This position is eligible for paid time off. All Corporate employees are enrolled in our Flexible Paid Time Off (PTO) plan. This plan allows for flexibility and discretion between employees and managers in taking time off - with no set accrual for vacation or sick time. Employees can use Flexible PTO for any reason and is compliant with the Colorado Healthy Families Work Act.
  • Applications accepted through 7/17/26.

What Learning Care Group employees say

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Benefits

Hours and flexibility

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About Learning Care Group

Sourced by ZipRecruiter

Learning Care Group, Inc. is the second-largest for-profit child care provider in North America and a leader in early education. Our programs are designed for children aged 6 weeks to 12 years. Across our eight unique brands, we're committed to creating state-of-the-art facilities with the latest technology and expert-driven curricula created by our own Education team.

Industry

Education

Company size

10,000+ Employees

Headquarters location

Novi, MI, US

Year founded

1967

Social media

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