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Knowledge Base Manager Jobs in Michigan (NOW HIRING)

ITC Holdings

IT Support Technician, Assoc I

Novi, MI · On-site

$20.25 - $27.75/hr

Problem resolution may involve diagnostic tools, ticketing systems, knowledge base resources, and ... Adheres to established IT procedures, cybersecurity standards, and asset management practices ...

Siemens Mobility

Applied Data Scientist

Livonia, MI · On-site

$110 - $198/hr

Familiarity with knowledge base management, content indexing, and search optimization techniques. Understanding of data governance, privacy, and security practices in the context of knowledge graphs ...

Allegiant

Inflight Base Supervisor - FNT

Flint, MI · On-site

$60K - $82K/yr

The Supervisor will lead and manage our Flight Attendants while fostering a culture of ... FARs) knowledge. • Proficient with Microsoft Office Products. • Ability and willingness to ...

Oracle

Principal Data Center Operator

Saline, MI · On-site

Maintains an up-to-date knowledge base, executes incident management protocols, and conducts root cause analysis to improve operations. Oversees new region builds and expansions, serves as the main ...

Hackajob

Principal Data Center Operator

Saline, MI · On-site

$187K/yr

Maintains an up-to-date knowledge base, executes incident management protocols, and conducts root cause analysis to improve operations. Oversees new region builds and expansions, serves as the main ...

New

Allegiant

Inflight Base Supervisor - FNT

Flint, MI

The Supervisor will lead and manage our Flight Attendants while fostering a culture of ... Federal Aviation Regulations (FARs) knowledge. Proficient with Microsoft Office Products. Ability ...

Allegiant

Inflight Base Supervisor - FNT

Flint, MI · On-site

$60K - $82K/yr

The Supervisor will lead and manage our Flight Attendants while fostering a culture of ... Federal Aviation Regulations (FARs) knowledge. * Proficient with Microsoft Office Products.

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All JobsKnowledge Base JobsKnowledge Base Manager JobsKnowledge Base Manager Jobs in Michigan

Knowledge Base Manager information

See Michigan salary details

$21.4K

$51.9K

$101.1K

How much do knowledge base manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for knowledge base manager in Michigan is $51,882.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,600.00 and $59,700.00 per year, depending on experience, location, and employer.

What is a knowledge base manager?

Knowledge Base Managers are professionals responsible for organizing, curating, and maintaining a company's knowledge base or information repository. They ensure that accurate and up-to-date information is easily accessible to employees, customers, or end-users. Their duties often include content creation, editing, user training, and implementing best practices for knowledge management. By maintaining a comprehensive knowledge base, they help improve efficiency, support, and overall customer satisfaction.

What are the key skills and qualifications needed to thrive as a knowledge base manager?

To thrive as a Knowledge Base Manager, you need expertise in content management, technical writing, and information architecture, often supported by a bachelor's degree in communications, information science, or a related field. Familiarity with content management systems (CMS), knowledge management platforms like Zendesk or Confluence, and analytics tools is typically required. Strong collaboration, attention to detail, and effective communication are standout soft skills for this role. These skills are crucial for maintaining accurate, accessible, and user-friendly knowledge resources that empower both customers and internal teams.

What are some common challenges faced by a knowledge base manager, and how can they be addressed?

One common challenge Knowledge Base Managers face is keeping content accurate and up-to-date as products or services evolve. This requires close collaboration with subject matter experts and regular audits of existing articles. Additionally, balancing user accessibility with technical depth can be tricky, so soliciting feedback from both end-users and internal teams is essential. Leveraging analytics to identify gaps or outdated content helps prioritize updates, ensuring the knowledge base remains a reliable resource.

What is the difference between Knowledge Base Manager vs Content Manager?

AspectKnowledge Base ManagerContent Manager
Primary FocusManaging and organizing knowledge base articles and information systemsCreating, editing, and overseeing digital content across platforms
Skills & CertificationsKnowledge management, technical writing, CMS proficiencyContent creation, SEO, editing skills
Work EnvironmentIT teams, customer support, technical departmentsMarketing, media, digital teams
Industry UsageIT, customer service, technical supportMedia, marketing, publishing

While both roles involve managing digital information, a Knowledge Base Manager focuses on organizing technical knowledge for support and internal use, whereas a Content Manager handles broader digital content creation and marketing strategies. Understanding these differences helps in choosing the right career path or job search focus.

What does a knowledge base manager do?

A knowledge base manager oversees the development, organization, and maintenance of a company's knowledge management system, ensuring information is accurate, accessible, and up-to-date. They often collaborate with content creators, use tools like content management systems, and may analyze user feedback to improve the knowledge base's effectiveness.

What are popular job titles related to Knowledge Base Manager jobs in Michigan?

For Knowledge Base Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Knowledge Base Manager jobs in Michigan look for?

The top searched job categories for Knowledge Base Manager jobs in Michigan are:

What cities in Michigan are hiring for Knowledge Base Manager jobs?

Cities in Michigan with the most Knowledge Base Manager job openings:

Knowledge Base Manager jobs near you
Infographic showing various Knowledge Base Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $51,882 per year, or $24.9 per hour.

IT Support Technician, Assoc I

ITC Holdings

Novi, MI • On-site

$20.25 - $27.75/hr

Full-time

Posted 4 days ago

Job description


JOB SUMMARY
Provides high-quality, responsive tier I and tier II technical support for end users across a variety of devices, applications, and collaboration technologies. Ensures employees can effectively utilize company technology to perform business functions. Problem resolution may involve diagnostic tools, ticketing systems, knowledge base resources, and hands-on support for end-user devices and workplace technologies.
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Provides help desk support for users operating Windows and iOS/iPadOS devices, including remote users
  • Troubleshoots and resolves issues involving laptops, workstation peripherals, operating systems, virtual machines, and line-of-business applications
  • Supports Microsoft 365 applications and services, including Outlook, Teams, and OneDrive
  • Troubleshoots and resolves end-user network connectivity issues involving wired, wireless, and VPN solutions
  • Troubleshoots and supports conference room and A/V technologies used throughout the organization
  • Installs, configures, and maintains an enterprise printing solution and related end-user equipment
  • Deploys, configures, maintains, and replaces endpoint devices in accordance with established lifecycle management processes
  • Installs, configures, and decommissions standard workstation equipment including monitors, docking stations, and peripherals
  • Documents troubleshooting steps and solutions within the IT ticketing system, contributing to the IT knowledge base where able
  • Communicates with end users to provide status updates, technical guidance, and a high level of customer service
  • Adheres to established IT procedures, cybersecurity standards, and asset management practices

REQUIREMENTS
  • Associate degree in Computer Science or a related technical area with a minimum of one (1) year of experience in Information Technology, or relevant, equivalent experience and/or education
  • Experience with Windows and iOS/iPadOS operating systems
  • Experience supporting Microsoft 365 applications, Microsoft Teams, conferencing technologies, mobile device management (MDM) solutions such as Intune, and endpoint management platforms such as SCCM
  • Experience with ServiceNow or a similar IT ticketing system
  • Experience and understanding of Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name Server (DNS), Active Directory (AD), and Dynamic Host Configuration Protocol (DHCP)
  • Knowledge of information technology products and services, including workstation equipment, peripherals, and printing solutions
  • Demonstrated analytical and problem-solving skills with the ability to diagnose and resolve common technical issues
  • Strong organizational skills with the ability to manage multiple tasks simultaneously
  • Demonstrated initiative, accountability, and ability to provide consistent, high-quality customer support to employees across a variety of technical skill and organizational levels
  • Ability to travel by automobile or commercial airline to remote sites (including overnight stays) as needed (10-20%)
  • Applicants must be authorized to work in the United States for any employer. ITC does not sponsor employment visas, such as H-1B or TN visas.

About Us
Make a Power Move - For the Greater Grid: Reliable. Resilient. Ready.
As AI innovation, automation and economic growth reshape the way we live and work, the demand on our power infrastructure is growing fast. At ITC, we're building the greater grid that's ready for today's technology and tomorrow's possibilities.
Our people bring the power - fueling innovation and strengthening the grid every day. We're looking for individuals who are ready to make a power move and help us build a greater grid for a more reliable and affordable energy future.
ITC offers industry-leading compensation, benefits and opportunities to channel your energy into solutions. We foster a culture of belonging - where every voice is valued, differences are celebrated and everyone has the opportunity to thrive. Make a power move today.

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