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Knowledge Base Coordinator Jobs (NOW HIRING)

CBRE

Knowledge & AI Enablement Specialist

Dallas, TX · On-site

Own the content review and sign-off process, coordinating timely SME and stakeholder approvals and ... Track knowledge base health across usage, search success and self-service adoption, maintaining a ...

Nox Group

PROGRAM COORDINATOR - SCALABILITY

Phoenix, AZ · On-site

Manage the knowledge base publishing queue and follow up on drafts that have stalled; copyedit and refine drafts at every stage of completion; edit or draft content on behalf of content owners across ...

New

UHS

STAFFING COORDINATOR

Philadelphia, PA · On-site

$17 - $22/hr

The Staffing Coordinator is responsible for coordinating the scheduling needs of nursing staff in ... Prefer knowledge base of clinical needs for staffing purposes. Computer skills including word ...

Michael's Inc

Customer Care Coordinator

Irving, TX · On-site

$17.25 - $22.50/hr

Customer Care Coordinator The Customer Care Coordinator is responsible for managing specialized ... Coach and support team members in the effective use of the knowledge base and alternative ...

Michaels Stores

Customer Care Coordinator

Irving, TX · On-site

$17.25 - $22.50/hr

Support Center - Irving The Customer Care Coordinator is responsible for managing specialized ... Coach and support team members in the effective use of the knowledge base and alternative ...

Michaels Stores

Customer Care Coordinator

Irving, TX · On-site

$17.25 - $22.50/hr

Support Center - Irving The Customer Care Coordinator is responsible for managing specialized ... Coach and support team members in the effective use of the knowledge base and alternative ...

Michaels Stores, Inc.

Customer Care Coordinator

Irving, TX · On-site

$16.50 - $21.75/hr

Support Center - Irving The Customer Care Coordinator is responsible for managing specialized ... Coach and support team members in the effective use of the knowledge base and alternative ...

UHS

STAFFING COORDINATOR

Philadelphia, PA · On-site

$17 - $22/hr

The Staffing Coordinator is responsible for coordinating the scheduling needs of nursing staff in ... Prefer knowledge base of clinical needs for staffing purposes. Computer skills including word ...

Universal Hospital Services Inc.

$13.75 - $17.50/hr

Staffing Coordinator is responsible for coordinating the scheduling needs of nursing staff in all ... Prefer knowledge base of clinical needs for staffing purposes. Computer skills including word ...

UHS

STAFFING COORDINATOR

Philadelphia, PA · On-site

$17 - $22/hr

The Staffing Coordinator is responsible for coordinating the scheduling needs of nursing staff in ... Prefer knowledge base of clinical needs for staffing purposes. Computer skills including word ...

Solar Turbines

Base Scheduler Coordinator

Channelview, TX · On-site

$28.57 - $42.85/hr

... in Base Shop by coordinating TurboFab's production schedule and directing the activities of ... KNOWLEDGE: Required Qualifications: • Thorough knowledge of shop practices, methods, processes ...

FLATLAND HOLDINGS LLC

Project Coordinator

Midland, TX · On-site

To be successful as a Project Coordinator, you will need a strong knowledge base on pipe, valves and fittings, work on tight deadlines, be competent in using Microsoft Office applications such as ...

RK Supply

Project Coordinator

Midland, TX · On-site

To be successful as a Project Coordinator, you will need a strong knowledge base on pipe, valves and fittings, work on tight deadlines, be competent in using Microsoft Office applications such as ...

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Knowledge Base Coordinator information

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$27K

$57.9K

$101.5K

How much do knowledge base coordinator jobs pay per year?

As of Sep 13, 2026, the average yearly pay for knowledge base coordinator in the United States is $57,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,500.00 per year, depending on experience, location, and employer.

What does a Knowledge Base Coordinator do?

A Knowledge Base Coordinator is responsible for creating, organizing, and maintaining a company's knowledge resources, such as help articles, FAQs, and documentation. They ensure information is accurate, up-to-date, and easily accessible for both internal teams and customers. Their role often involves working with subject matter experts, gathering feedback, and using content management systems to deliver clear and helpful content. The ultimate goal is to improve customer support efficiency and empower users to find answers independently.

What are the key skills and qualifications needed to thrive as a Knowledge Base Coordinator?

To thrive as a Knowledge Base Coordinator, you need expertise in information management, content creation, and a strong understanding of knowledge management principles, typically supported by a bachelor's degree in communications, library science, or a related field. Familiarity with knowledge base platforms (such as Zendesk, Confluence, or Salesforce Knowledge), content management systems, and basic HTML is often required. Excellent organizational skills, attention to detail, and strong written communication help someone excel in this role. These skills are crucial for ensuring knowledge resources are accurate, accessible, and consistently maintained to support both internal teams and customers.

How does a Knowledge Base Coordinator typically collaborate with different departments to keep information up to date?

A Knowledge Base Coordinator works closely with subject matter experts across various departments, such as product, support, and training teams, to gather the latest information and updates. Regular meetings and feedback loops are established to ensure accuracy and relevance of published content. Coordinators often act as liaisons, facilitating communication and organizing review cycles to maintain a high-quality, consistent knowledge base. This collaborative approach helps prevent outdated information and ensures users have access to the most current resources.

What is the difference between Knowledge Base Coordinator vs Technical Writer?

AspectKnowledge Base CoordinatorTechnical Writer
Primary RoleManages and maintains knowledge base content, ensuring accuracy and accessibilityCreates, edits, and formats technical documentation and manuals
Required SkillsContent management, editing, communication skillsWriting, editing, technical knowledge
Work EnvironmentCustomer support, IT, or product teamsEngineering, product development, or technical departments
Common UsageUsed in customer support and knowledge managementUsed in product documentation and technical communication

While both roles involve technical content, the Knowledge Base Coordinator focuses on managing and updating existing knowledge resources, whereas the Technical Writer primarily creates new technical documents. The coordinator ensures information is accurate and accessible, often working closely with support teams, while the writer develops detailed manuals and guides for users or internal teams.

What cities are hiring for Knowledge Base Coordinator jobs?

Cities with the most Knowledge Base Coordinator job openings:

What are the most commonly searched types of Knowledge Base jobs?

The most popular types of Knowledge Base jobs are:

What states have the most Knowledge Base Coordinator jobs?

States with the most job openings for Knowledge Base Coordinator jobs include:

What are popular job titles related to Knowledge Base Coordinator jobs?

For Knowledge Base Coordinator jobs, the most frequently searched job titles are:

Infographic showing various Knowledge Base Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $57,869 per year, or $27.8 per hour.

Knowledge & AI Enablement Specialist

Dallas, TX • On-site

CBRE
Real Estate • 10K+ employees
Learn more about CBREexternal

Full-time

Re-posted 8 days ago

Key responsibilities

  • Build and maintain a high-quality knowledge base that is well-structured, curated, and ready for human and AI consumption.

  • Partner with subject matter experts and stakeholders to identify, capture, update, and document knowledge content, including articles, process guides, FAQs, and decision support materials.

  • Manage the full content lifecycle, including versioning, retirement, archival, and monitoring knowledge base health and performance.

CBRE rating

8.1

Company rating: 8.1 out of 10

Based on 354 frontline employees who took The Breakroom Quiz

Job description

About The Role:
Knowledge is at the heart of how CBRE's People Services operates. The Knowledge & Enablement Specialist plays a critical role in ensuring employees globally can find accurate, trusted information. Partnering with subject matter experts and key stakeholders, this role is responsible for building and maintaining a high-quality knowledge base that is well-structured, consistently curated and ready for both human and AI consumption. Beyond content, this role helps foster a culture where knowledge sharing is a natural part of how People Services operates. The role reports to the Senior Director, Global Knowledge Management & AI Enablement.
What You'll Do:
  • Apply and maintain knowledge structure, metadata, taxonomy and governance standards that enable reliable search, retrieval and AI consumption across the People Services knowledge base.
  • Partner with SMEs and key stakeholders to identify, capture and document knowledge, leading monthly SME calls and knowledge capture sessions.
  • Update knowledge articles, process guides, FAQs and decision support content in partnership with SMEs, applying content standards consistently.
  • Own the content review and sign-off process, coordinating timely SME and stakeholder approvals and maintaining a governance calendar.
  • Manage the full content lifecycle including versioning, retirement and archival, responding to policy and process changes promptly.
  • Structure and tag content to support AI-powered search, Now Assist and Virtual Agent in ServiceNow, monitoring performance and flagging retrieval issues.
  • Track knowledge base health across usage, search success and self-service adoption, maintaining a health dashboard and using data to prioritize improvements.

What You'll Need:
To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • 3-5 or more years of dedicated KM experience including knowledge base ownership, content lifecycle management, taxonomy and governance.
  • Understand knowledge architecture: metadata, taxonomy, content modularization and structuring for AI consumption.
  • Hands-on experience with the KM lifecycle: intake, authoring, review, publishing, versioning and retirement.
  • Exceptional writing and editing skills with the ability to produce clear, consistent content at scale.
  • Familiarity with AI search, retrieval and the content quality factors that affect AI output.
  • Experience with ServiceNow knowledge management is a plus.
  • Background in HR, People Operations or Shared Services is strongly preferred.
  • Comfortable using KM analytics and health metrics to guide decisions and report on performance.

Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Our Values in Hiring
At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
Disclaimers
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
About CBRE Group, Inc.
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.
Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

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About CBRE

Sourced by ZipRecruiter

The real estate industry is undergoing significant and exciting change, increasingly driven by data and technology. At CBRE, the world's premier commercial real estate services company, we empower teams to take ownership over that technology and shape it, offering both nimble, research-driven product design and the resources of a Fortune 500 business. We approach culture with intention, valuing camaraderie, collaboration, inclusivity and a healthy work/life balance. The user experience team is passionate about the quality, usability, and simplicity of the experiences we create. Individuals in these roles gather these key user insights, and then use them to inspire and inform product strategy and design solutions. We partner closely with each other, engineering, and product management to create innovative, usable, great-looking products.

Industry

Real estate

Company size

10,000+ Employees

Headquarters location

Dallas, TX, US

Year founded

1906

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